Grand Mercure Recife Boa Viagem 5 stars
Customer review rating (ALL Rating) 4.3/5 3,237 reviews
ALLSAFE approved hotel
Hotel in Boa Viagem with pool and gym
Indoor and outdoor car park
Children aged 7 and under stay free of charge
Hotel on the city's main avenue, which runs along the whole waterfront
10 minutes by car to Recife Airport - Guararapes
Avenida Boa Viagem, 4070
GILBERTO FREYRE At 4km / 2.49 miles
Check-in from - Check out up to
The Mangabeiras restaurant has a stylish and minimalist décor and specializes in a blend of contemporary international cuisine and regional gastronomy.
100% genuine reviews from our guestsFind out more
Great location and top notch hotel
Customer review rating 4.5/5
B N. Friends - Confirmed reviews ALL
The hotel was located right on the beach in the heart of Boa Viagem neighborhood. Beautiful hotel with great sea views. The only flaw was the room key card kept malfunctioning every day and I had to go down to reception to reset the key.
Dear Mr. N., We very much appreciate your comments regarding your stay at the Grand Mercure Recife Boa Viagem. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will keep improving our key system to provide a better experience for our guests. I'm really sorry for the problems with your key. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thiago Soares - Front Desk Coordinator
One the the worst hotel that I’ve been in my life
Customer review rating 0.5/5
Luiz O. Business - Confirmed reviews ALL
The standard room provided was dirt, the shower place was disgusting, the walls was not painted, the bathroom door was full of water. I was in the other room last time and had a lot of problems but this one that offered me wasn’t acceptable. I wont be in this hotel again and also will recommend the same for my colleagues.
Dear Luiz Otavio Da S., Thank you for taking the time to share your feedback. We are very sorry for your experience in the room you stayed. In your last stayed you did receive un upgrade for one of our executive rooms, however, in this stay we did not have that available for an upgrade. The hotel is going through renovations and soon will be totally new. Once again, I am sorry and available if you need anything. Sincerely, Andrea Suriani General Manager
Services must be better
Customer review rating 2.5/5
William S. Business - Confirmed reviews ALL
The overall stay was good, but missing services and also missing previous information about these services is an improvement opportunity.
Dear William sant anna S., Thank you for taking the time to tell us about your experience at the Grand Mercure Recife Boa Viagem. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About the laundry service, we have specific times and I understand we failed in communicate the service properly. Therefore, thank you for point that our for us and once again we are really sorry. We do hope we can have back at the hotel and please, do not hesitate in contacting me if you need anything assistance. Best Regards, Andrea Suriani General Menager
Customer review rating 4.0/5
Pedro Business - Confirmed reviews ALL
Excellent, but the hygiene of the rooms could be better.
Dear Mr. Pedro, Thank you for taking the time to tell us about your experience at the Grand Mercure Recife Boa Viagem. I am sorry that your experience with our bathroom did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thiago Soares - Front Desk Manager.
always a good choice
Customer review rating 5.0/5
Ca Business - Confirmed reviews ALL
well located hotel with confortable and renovated rooms. Very helpful staff
Dear Mrs. Camila, First of all, we thank you for your loyalty to our ALL Lifestyle program. Also thank you for your comments about your stay at our hotel. It is very important for us to have your feedback. We remain at your disposal and look forward to seeing you again. Best Regards, Thiago Soares – Front Desk Coordinator.
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