Grand Mercure Recife Boa Viagem 4 stars

Amazing place, comfort, the staff are hopeful and professional. The room is very big but have a lot noise. Overall is a nice place to stay. I will be back.

I’ve spent 17 days and enjoyed very much! The apartment was not updated yet; however, I was there for the beach. Thus, overall I had a great time!!!! I will be back in December!!!

From arrival, we were greeted by friendly, welcoming and helpful staff. This continues during our complete stay. We were upgraded to a beach view and that was outstanding. The Breakfast was delicious with so much variety. Although our room was a little dated it was well maintained and clean - awesome showers!

Beautiful room, nice breakfast and amazing view. The room cleaning service was prompt and professional.

Comfortable rooms, super location, helpful staff, good food - all one needs to know.

Due to the Covid-19 pandemic, hotels and airlines, are offering much less comfort and still charging the same price.

well located but bad facilities

I went to northeastern Brazil for the first time amidst these pandemic times. Mercure's team was super careful on doing me and my wife an early check-in and late check-out, respectively, due to an early flight and an appointment at mid-afternoon, avoiding us to stay in public areas while waiting. This gesture and the room service, of high quality and high covid-19 hygiene measures, helped us stay calm and safe. Also, they offered us a room with beautiful sea sight, which will remain in our memories for a long time.

Nice location in Recife with view on the beach. Helpful staff at the reception. Bikes to barrow if you're an Accor member. Rooms are large but run down and not sound proof. Furniture is quite minimalist. Breakfast is good.

The great benefit of this hotel is the location close to the (long but slim city-beach, just across the street) and the nice view of the front side apartments to the sea (Only these rooms seem having a nice view!). The breakfast is diverse and ok, except the very low-quality café. I had two apartments (one after the other, because the first one was spoiled by water/dirt after a damage of one of the water/drainage tubes). Both rooms were not well cleaned, hairs on the floor, dirt in the corners, etc. Both rooms had issues of bad or poor maintenance. Both rooms had an unpleasant and uncomfortable light system, with no major light in the bedroom and no main switch for all lights. The rooms are equipped with the most necessary and are far from representing a cozy atmosphere. The "entrance room" to the sleeping room in the apartment is dark, unfriendly and actually does not invite for being used. In total my worst Accor/Mercure hotel experience.

... and make sure you accept only one of their newest rooms: after booking a superior room for 6 nights directly through the Accor web page, I arrived and was allocated a room which surely must have been from the 1970s/80s. When I asked for a different room, I was very kindly given a room that was from the beginning of this millenium, but sitting right on top of their central generator. The last change then got me to a very nice, brand new room and it felt like I was in a different hotel. Thank you, Rafael at reception! He was also the man to finally solve the air conditioning issue (it worked after a technical guy spent 15 minutes on it, but was still noisy) in the room, after I had previously asked room service and reception for help, without any results. Apart from patience, you also need to speak Portuguese or be very lucky to find one Spanish or maybe even an English speaker at reception. However, if you call room service, you get to talk to a lovely lady with fluent English... The points given below mirror this very mixed expereince, not the last room I stayed in. Breakfast has a lot of choices and of course the location of the hotel is super!

The room and bathroom are dirty and noise. The TV wasn´t working. The Window don´t close. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

Personnel at front desk are excellent, accommodating all needs. Room had a few problems: Toilet seat had outer ring 1" smaller than the inner ring of toilet; Glass door of shower broken. This led to another problem. I checked in around 2 pm, and went straight for a nap. Around 4 pm four people entered the room with their key and when realized the room was occupied turned around and shut the door. Next, knocked and when I opened I saw them carrying this huge piece of tempered glass for the shower. They asked whether they could enter to install it. This is just not appropriate. That's not why someone pays for a room, to be disturbed and asked whether workers could do a maintenance. Of course, I responded "no, there are people sleeping in the room" and they left for good. Except these specific issues, the room was great, breakfast excellent, all clean and comfy.

Very good location, with a lot of facilites around. Rooms are cleaned every day, there are 3 elevators, pool for Kids, good wi-fi internet, and has a great room service. The breakfast has many varieties of food. The crew was attempt for my requests.

We only stayed for one night after flying from Rio, but we enjoyed our brief stay. It is only a short taxi ride from the airport. Our check in at 1am was smooth and the two young men at reception were very friendly and helpful. The room was comfortable and had a great view of the beach. Breakfast was good and plentiful.