Grand Mercure Recife Boa Viagem 4 stars

Excellent service and hospitality.

Bad experience. The rooms smell musty. Other areas of the hotel being renovated including a swimming pool and there was no information on the website about it. I requested a water in the room and it took over 30 minutes to answer.

All collaborators were very kind and friendly

It was a wonderful experience and returned a few days later All team members were terrific and were so helpful

The room was very old, bathroom with old tiles.My wife requested a towel from the pool clerk, she waited for 30 minutes. After requesting the towel again for the clerk, he said it was not his problem. He was busy due to an event that was taking place at the hotel. The hotel cannot sacrifice other guests due to an event.

The construction noise durning the week days was a low point on my stay

After 4 hours waiting at the Lobby from a flight from São Paulo that started at Los Angeles the day before I finally received the key to room 907. The bathroom in this room was in worse condition than public bathroom. The tile had mold painted over The corner of bathtub was missing The towels were dirty, smelled and had holes on them. Around the toilet there were missing grout. If the health department had come the room would have been blocked for public use. From 4:00 PM TILL AFTER 9:00pm I waited for a new room. I decided to take pictures and sent them to my family back in the USA. They told me to take the pictures and show them to the manager. After I took my phone to the Lobby and let Geraldo see them, I was moved to the beautiful newly remodeled suite 1922. I made the reservation ahead of time. I didn’t just show up and asked for a room. This whole experience was very unfortunate. I will send you the pictures I took of room 907. Sonia K. 3619 NE SPRUCE DR CAMAS WA 98607 (8…

Disappointed for paying more for a room that was not worth. The cleaning was not good the room was not as better than the other ones, paying more just for a front view, it not worth to this hotel.

Nice location in Recife with view on the beach. Helpful staff at the reception. Bikes to barrow if you're an Accor member. Rooms are large but run down and not sound proof. Furniture is quite minimalist. Breakfast is good.

The great benefit of this hotel is the location close to the (long but slim city-beach, just across the street) and the nice view of the front side apartments to the sea (Only these rooms seem having a nice view!). The breakfast is diverse and ok, except the very low-quality café. I had two apartments (one after the other, because the first one was spoiled by water/dirt after a damage of one of the water/drainage tubes). Both rooms were not well cleaned, hairs on the floor, dirt in the corners, etc. Both rooms had issues of bad or poor maintenance. Both rooms had an unpleasant and uncomfortable light system, with no major light in the bedroom and no main switch for all lights. The rooms are equipped with the most necessary and are far from representing a cozy atmosphere. The "entrance room" to the sleeping room in the apartment is dark, unfriendly and actually does not invite for being used. In total my worst Accor/Mercure hotel experience.

... and make sure you accept only one of their newest rooms: after booking a superior room for 6 nights directly through the Accor web page, I arrived and was allocated a room which surely must have been from the 1970s/80s. When I asked for a different room, I was very kindly given a room that was from the beginning of this millenium, but sitting right on top of their central generator. The last change then got me to a very nice, brand new room and it felt like I was in a different hotel. Thank you, Rafael at reception! He was also the man to finally solve the air conditioning issue (it worked after a technical guy spent 15 minutes on it, but was still noisy) in the room, after I had previously asked room service and reception for help, without any results. Apart from patience, you also need to speak Portuguese or be very lucky to find one Spanish or maybe even an English speaker at reception. However, if you call room service, you get to talk to a lovely lady with fluent English... The points given below mirror this very mixed expereince, not the last room I stayed in. Breakfast has a lot of choices and of course the location of the hotel is super!

This hotel is being refurbished. It is transitioning to a different brand, which is Grand Mercure - the former one was called AccorHotels if I'm not mistaken. The staff is helpful and attentive. Among the facilities you'll find a sauna, spa with jacuzzi( additional charge) and a decent swimming pool. The breakfast is full of delicious food with a wide range of options. I would return to this hotel if I'd pay the same amount as I did before - between r$ 150- R$ 170. The hotel is still a bit old, you can tell by the smell of the room. The bed isn't king size, the one I stayed in was a queen one. So it isn't worth more than it. At least, in my point of view.

Dirty rooms. There's no light. AC doesn't work. The card reader in my door run out of battery and it took one hour to fix it. How this could be a grand Mercure?

The room and bathroom are dirty and noise. The TV wasn´t working. The Window don´t close. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

The Room is a shame, very old furniture. The windows are not closing so there is not isolation. The shower curtain was dirty and smelling like fungus. Very bad experience I will not recommend this hotel The Mercure hotels has similar standards around the world but this one is not a he case Really shocking