Grand Mercure Recife Boa Viagem 4 stars

It was already highly recommended, nevertheless it was far above our expectations. Nice room, great pool and employees were all so helpful.

Nice hotel, well located on BVG strip. The hotel is undergoing renovations which might be inconvenient for passengers. It is new in the Accor Hotel Group so you might not get the Accor premium experience if you are a status holder.

Very happy with everything . Room was very nice and breakfast was very good . Also found all the staff very helpful.

Staff super professional and kind

I have been one week, room is great, but arconditioner is weak, main room every time was hot, in first day I need call maintenance to fix toilet. Restaurant is wonderful, less expensive some meal, but very good taste. Breakfast is good, was better a year ago, but stil good yet. Location is best, close beach and close phamacy, supermarket, Mall and easy to travel to other points of city. Important close airport. Staff was incredible, everybody very attentive and ready to help, congrats. Poor point - maintenance of facilities and arconditioner.

It was a really good experience overall. Service is really good and the room is comfortable enough. Only issues I had was that the internet is slow and unstable and the tv room is not smart. Also the parking service is from a third part, so it is not included in your package. That wasn't specified in the reservation, it only said Parking facilities included.

Nice and pleasant experience

The hotel is well located and clean. Beds are comfortable and breakfast has many options like home made tapioca, delicious! Staff is available and kind. The beach in front is just amazing. We were a family of 6 with 2 kids and 2 elderly and we all had a great time!!

Was interesting experience, building is already a bit old, but still comfortable. But the most valuable asset is their staff which are very friendly and they do everything g to make you happy.

Nice location in Recife with view on the beach. Helpful staff at the reception. Bikes to barrow if you're an Accor member. Rooms are large but run down and not sound proof. Furniture is quite minimalist. Breakfast is good.

The great benefit of this hotel is the location close to the (long but slim city-beach, just across the street) and the nice view of the front side apartments to the sea (Only these rooms seem having a nice view!). The breakfast is diverse and ok, except the very low-quality café. I had two apartments (one after the other, because the first one was spoiled by water/dirt after a damage of one of the water/drainage tubes). Both rooms were not well cleaned, hairs on the floor, dirt in the corners, etc. Both rooms had issues of bad or poor maintenance. Both rooms had an unpleasant and uncomfortable light system, with no major light in the bedroom and no main switch for all lights. The rooms are equipped with the most necessary and are far from representing a cozy atmosphere. The "entrance room" to the sleeping room in the apartment is dark, unfriendly and actually does not invite for being used. In total my worst Accor/Mercure hotel experience.

... and make sure you accept only one of their newest rooms: after booking a superior room for 6 nights directly through the Accor web page, I arrived and was allocated a room which surely must have been from the 1970s/80s. When I asked for a different room, I was very kindly given a room that was from the beginning of this millenium, but sitting right on top of their central generator. The last change then got me to a very nice, brand new room and it felt like I was in a different hotel. Thank you, Rafael at reception! He was also the man to finally solve the air conditioning issue (it worked after a technical guy spent 15 minutes on it, but was still noisy) in the room, after I had previously asked room service and reception for help, without any results. Apart from patience, you also need to speak Portuguese or be very lucky to find one Spanish or maybe even an English speaker at reception. However, if you call room service, you get to talk to a lovely lady with fluent English... The points given below mirror this very mixed expereince, not the last room I stayed in. Breakfast has a lot of choices and of course the location of the hotel is super!

The room and bathroom are dirty and noise. The TV wasn´t working. The Window don´t close. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

Personnel at front desk are excellent, accommodating all needs. Room had a few problems: Toilet seat had outer ring 1" smaller than the inner ring of toilet; Glass door of shower broken. This led to another problem. I checked in around 2 pm, and went straight for a nap. Around 4 pm four people entered the room with their key and when realized the room was occupied turned around and shut the door. Next, knocked and when I opened I saw them carrying this huge piece of tempered glass for the shower. They asked whether they could enter to install it. This is just not appropriate. That's not why someone pays for a room, to be disturbed and asked whether workers could do a maintenance. Of course, I responded "no, there are people sleeping in the room" and they left for good. Except these specific issues, the room was great, breakfast excellent, all clean and comfy.

Very good location, with a lot of facilites around. Rooms are cleaned every day, there are 3 elevators, pool for Kids, good wi-fi internet, and has a great room service. The breakfast has many varieties of food. The crew was attempt for my requests.