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Grand Mercure Recife Boa Viagem 4 stars

Customer review rating 4.3/5 1,761 reviews

ALLSAFE approved hotel

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Grand Mercure Recife Boa Viagem
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+ 15 Services

Hotel extras

  • Hotel in Boa Viagem with pool and gym

  • Indoor and outdoor parking

  • Children aged 7 and under stay free of charge

  • Hotel on the city's main avenue, which runs along the whole waterfront

  • 10 minutes by car to Recife Airport - Guararapes

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being Paying
  • Boat excursions
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Grand Mercure Recife Boa Viagem

Avenida Boa Viagem
4070
51021100 recife
brazil

Tel: +558132018200

Fax: (+55)8132018200

Check-in from 14h00

Check out up to 12h00

  • By plane

    GILBERTO FREYRE At 4km / 2.49 miles

GPS :-8.125283, -34.897152

Our accommodation(s)

Our restaurants and bars

MANGABEIRAS

The Mangabeiras restaurant has a stylish and minimalist décor and specializes in a blend of contemporary international cuisine and regional gastronomy.

Non contractual photo

LOBBY BAR

Guests can also enjoy the lobby bar, which is open daily from 11.30am to 11pm and serves a variety of drinks and snacks in a cozy environment.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 340

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Grand Mercure Recife Boa Viagem

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,761 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,056 reviews

Excellent stay.

Customer review rating 5.0/5

Karina A. Families - 19/07/2021 Confirmed reviews ALL

Great location and staff. Excellent breakfast.

Dear Cousin, I am so happy you stayed at the hotel I work. It was such an honor to me. We all hope to see you again soon. Take care. Love, Andrea Suriani

Seguro, Excelente atendimento, conforto e luxo.

Customer review rating 5.0/5

Cleber A. Business - 13/07/2021 Confirmed reviews ALL

The staff goes above and beyond and make feel at home

Prezado Senhor Kleber, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que tenha apreciado sua estada e esperamos receber você novamente em breve. O Rafael ficará muito feliz com o elogio e certificarei que ele receba a informação. Se puder nos avaliar tambem no Trip Advisor será importante para nós: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d305959-Grand_Mercure_Recife_Boa_Viagem-Recife_State_of_Pernambuco.html Muito obrigada mais uma vez, Andrea Suriani Gerente Geral

Good stay

Customer review rating 3.5/5

Anonymous Business - 13/07/2021 Confirmed reviews ALL

Newly renovated room. The only Issue was the low water pressure in the shower.

Prezado Senhor Daniel, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que tenha apreciado sua estada e esperamos receber você novamente em breve. Lamento pela pressão da água do chuveiro e já estamos verificando o ocorrido. Se puder nos avaliar tambem no Trip Advisor será importante para nós: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d305959-Grand_Mercure_Recife_Boa_Viagem-Recife_State_of_Pernambuco.html Muito obrigada mais uma vez, Andrea Suriani Gerente Geral

Very well located. Great facilities. Staff professional and friendly.

Customer review rating 5.0/5

Francisco S. Friends - 12/07/2021 Confirmed reviews ALL

The hotel is going through some renovation, but we couldn’t tell, since there was no noise in the room. We got an upgrade during check-in, which was so kind. Breakfast was very good and it had a great variety of sweet and savory foods, including some typical northeastern treats. The pool area is amazing, with a big swimming pool and fresh towels. Besides that, there’s a bar for the guests’ convenience. Great experience overall. Next time I am in Recife, I’ll most likely stay at Grand Mercure.

Prezado Senhora Francisco, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que tenha apreciado sua estada e esperamos receber você novamente em breve. Se puder nos avaliar tambem no Trip Advisor será importante para nós: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d305959-Grand_Mercure_Recife_Boa_Viagem-Recife_State_of_Pernambuco.html Muito obrigada mais uma vez, Andrea Suriani Gerente Geral

Well located

Customer review rating 3.0/5

Daniel M. Business - 10/07/2021 Confirmed reviews ALL

There was nothing but two bottles of beer in the mini bar, phone wouldn’t connect to the right place. For instance, room service and deskfront speed dials would not connect. Fortunately number 9 still works. Loud air conditioning. Otherwise good room and bathroom space.

Dear Daniel Lucas M., Thank you for taking the time to tell us about your experience at the Grand Mercure Recife Boa Viagem. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Suriani General Manager

Well located

Customer review rating 4.0/5

Cicero C. Solo - 08/07/2021 Confirmed reviews ALL

Amazing place, comfort, the staff are hopeful and professional. The room is very big but have a lot noise. Overall is a nice place to stay. I will be back.

Dear Cicero C., We very much appreciate your comments regarding your stay at the Grand Mercure Recife Boa Viagem. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially Paulo. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly customer service -everyone but especially the restaurant

Customer review rating 5.0/5

Sheila N. Friends - 06/07/2021 Confirmed reviews ALL

I’ve spent 17 days and enjoyed very much! The apartment was not updated yet; however, I was there for the beach. Thus, overall I had a great time!!!! I will be back in December!!!

Dear Sheila N., We very much appreciate your comments regarding your stay at the Grand Mercure Recife Boa Viagem. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Nathanael and Francisco. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please, email me with your next reservation, I will make sure you get an upgrade to our renovated room, it will be my pleasure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Suriani General Manager

Outstanding Service

Customer review rating 5.0/5

Adele Couples - 26/06/2021 Confirmed reviews ALL

From arrival, we were greeted by friendly, welcoming and helpful staff. This continues during our complete stay. We were upgraded to a beach view and that was outstanding. The Breakfast was delicious with so much variety. Although our room was a little dated it was well maintained and clean - awesome showers!

Dear Adele Collen G., We very much appreciate your comments regarding your stay at the Grand Mercure Recife Boa Viagem. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Suriani General Manager

I will be back

Customer review rating 5.0/5

Tim W. Couples - 16/06/2021 Confirmed reviews ALL

Beautiful room, nice breakfast and amazing view. The room cleaning service was prompt and professional.

Dear Timothy S., We very much appreciate your comments regarding your stay at the Grand Mercure Recife Boa Viagem. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If it it possible for you, we kindly ask you to write a review on Trip Advisor as well, it is very important for us: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d305959-Grand_Mercure_Recife_Boa_Viagem-Recife_State_of_Pernambuco.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Suriani General Manager

Great, as usual....

Customer review rating 4.0/5

Robert I. Solo - 15/06/2021 Confirmed reviews ALL

Comfortable rooms, super location, helpful staff, good food - all one needs to know.

Dear Robert I., Thank you so much for your wonderful review. We are very happy to know you had a pleasant stay with us. If you have the opportunity, please make a review as well at Trip Advisor, this will help us a lot: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d305959-Grand_Mercure_Recife_Boa_Viagem-Recife_State_of_Pernambuco.html We hope to see you again very soon. Best regards, Andrea Suriani General Manager

Less for the Money

Customer review rating 4.0/5

Regie Families - 15/06/2021 Confirmed reviews ALL

Due to the Covid-19 pandemic, hotels and airlines, are offering much less comfort and still charging the same price.

Dear Regiane, Thank you very much for your review, it is very important for us. I am really sorry about you not having someone coming to your room to clean. This is definitely not the service we are used to offer to our clients. I have already spoke to the Housekeeping Manager in order to understand what happened. I will let Samuel, Danilo and Charles know your appreciation to their service, they will be very happy. Please let me know if there is anything I can do for you if you choose to come back one next time. Thank you once again, Andrea Suriani General Manager

well located but bad facilities

Customer review rating 3.0/5

Bruna Couples - 08/06/2021 Confirmed reviews ALL

well located but bad facilities

Dear Bruna, Thank you very much for taking your time to answer our satisfaction survey, it is very important to us. I am sorry your experience was not the best in our rooms. We are under renovation and soon enough 100% of the hotel will be renewed. I hope you can be with us one more time and check out our new rooms that are already done from the 16th to the 19th floor. Once again thank you very much for your review and if you need anything please count on me. Best regards, Andrea Suriani General Manager

Safe and pleasant stay

Customer review rating 5.0/5

Ricardo B. L. Families - 29/05/2021 Confirmed reviews ALL

I went to northeastern Brazil for the first time amidst these pandemic times. Mercure's team was super careful on doing me and my wife an early check-in and late check-out, respectively, due to an early flight and an appointment at mid-afternoon, avoiding us to stay in public areas while waiting. This gesture and the room service, of high quality and high covid-19 hygiene measures, helped us stay calm and safe. Also, they offered us a room with beautiful sea sight, which will remain in our memories for a long time.

Dear Ricardo B., We very much appreciate your comments regarding your stay at the Grand Mercure Recife Boa Viagem. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Suriani General Manager

Recife

TripAdvisor rating 3.0/5

CHAUTEAUHAUTEROCHE Couples - 02/12/2019 TripAdvisor review

Nice location in Recife with view on the beach. Helpful staff at the reception. Bikes to barrow if you're an Accor member. Rooms are large but run down and not sound proof. Furniture is quite minimalist. Breakfast is good.

Dear Guest, Firstly, we would like to thank you for the time taken to write to us with your comments, as any information provided by our customers is greatly appreciated as we strive to continually improve! We are glad to hear that our front team was appreciated. We look forward to welcoming you back for your next stay!

Close to the beach, but run down

TripAdvisor rating 2.0/5

CH_fromAustria Business - 23/10/2019 TripAdvisor review

The great benefit of this hotel is the location close to the (long but slim city-beach, just across the street) and the nice view of the front side apartments to the sea (Only these rooms seem having a nice view!). The breakfast is diverse and ok, except the very low-quality café. I had two apartments (one after the other, because the first one was spoiled by water/dirt after a damage of one of the water/drainage tubes). Both rooms were not well cleaned, hairs on the floor, dirt in the corners, etc. Both rooms had issues of bad or poor maintenance. Both rooms had an unpleasant and uncomfortable light system, with no major light in the bedroom and no main switch for all lights. The rooms are equipped with the most necessary and are far from representing a cozy atmosphere. The "entrance room" to the sleeping room in the apartment is dark, unfriendly and actually does not invite for being used. In total my worst Accor/Mercure hotel experience.

Dear Guest, Firstly, we would like to thank you for the time taken to write to us with your comments, as any information provided by our customers is greatly appreciated as we strive to continually improve. We apologize for not having achieved your satisfaction. The entire Hotel is undergoing an overall renovation because of the Rebranding. Soon it'll be all renovated. We are convinced of being able to reach your expectations on your next visit to Grand Mercure Recife Boa Viagem. Kind Regards,

Pack a lot of patience...

TripAdvisor rating 3.0/5

Petra F Business - 16/10/2019 TripAdvisor review

... and make sure you accept only one of their newest rooms: after booking a superior room for 6 nights directly through the Accor web page, I arrived and was allocated a room which surely must have been from the 1970s/80s. When I asked for a different room, I was very kindly given a room that was from the beginning of this millenium, but sitting right on top of their central generator. The last change then got me to a very nice, brand new room and it felt like I was in a different hotel. Thank you, Rafael at reception! He was also the man to finally solve the air conditioning issue (it worked after a technical guy spent 15 minutes on it, but was still noisy) in the room, after I had previously asked room service and reception for help, without any results. Apart from patience, you also need to speak Portuguese or be very lucky to find one Spanish or maybe even an English speaker at reception. However, if you call room service, you get to talk to a lovely lady with fluent English... The points given below mirror this very mixed expereince, not the last room I stayed in. Breakfast has a lot of choices and of course the location of the hotel is super!

Dear Guest, Firstly, we would like to thank you for the time taken to write to us with your comments, as any information provided by our customers is greatly appreciated as we strive to continually improve We apologize that the AC was a disturbance for you. The entire Hotel is undergoing an overall renovation because of the Rebranding. Soon it'll be all renovated. Kind Regards,

.

TripAdvisor rating 2.0/5

christianvillela Business - 05/10/2019 TripAdvisor review

The room and bathroom are dirty and noise. The TV wasn´t working. The Window don´t close. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

Dear Guest. Thank you for choosing Grand Mercure Recife Boa Viagem ! We appreciate your time and your feedback! Best Regards,

Good Option in Boa Viagem

TripAdvisor rating 4.0/5

roneyrod Family - 20/08/2019 TripAdvisor review

Personnel at front desk are excellent, accommodating all needs. Room had a few problems: Toilet seat had outer ring 1" smaller than the inner ring of toilet; Glass door of shower broken. This led to another problem. I checked in around 2 pm, and went straight for a nap. Around 4 pm four people entered the room with their key and when realized the room was occupied turned around and shut the door. Next, knocked and when I opened I saw them carrying this huge piece of tempered glass for the shower. They asked whether they could enter to install it. This is just not appropriate. That's not why someone pays for a room, to be disturbed and asked whether workers could do a maintenance. Of course, I responded "no, there are people sleeping in the room" and they left for good. Except these specific issues, the room was great, breakfast excellent, all clean and comfy.

Dear Roneyrod, Thank you for choosing Grand Mercure Recife Boa Viagem ! We appreciate your time and your feedback. We're glad to hear that you enjoyed our room, breakfast and facilities. We apologize for the problems with our maintenance crew, they didn't update their room list and thought the room was empty, we got very disappointed too and we keep working for this situation does not happen again here. The entire Hotel is undergoing an overall renovation because of the Rebranding. Soon it'll be all renovated. We're waiting you back next time you return to recife to offer you such an amazing experience at the new Grand Mercure Recife Boa Viagem. Best Regards,

Awesome

TripAdvisor rating 4.0/5

felippeayres Couples - 28/07/2019 TripAdvisor review

Very good location, with a lot of facilites around. Rooms are cleaned every day, there are 3 elevators, pool for Kids, good wi-fi internet, and has a great room service. The breakfast has many varieties of food. The crew was attempt for my requests.

Dear Felippeayres, Thank you for taking the time to share the details of your stay with us at Grand Mercure Recife Boa Viagem! It is so nice to see that you enjoyed our Hotel, our gastronomy and location. Making sure our guests are happy makes us happy! We hope to have you stay with us again in the future! Best Regards,

Good location

TripAdvisor rating 4.0/5

KGLeeds Couples - 14/04/2019 TripAdvisor review

We only stayed for one night after flying from Rio, but we enjoyed our brief stay. It is only a short taxi ride from the airport. Our check in at 1am was smooth and the two young men at reception were very friendly and helpful. The room was comfortable and had a great view of the beach. Breakfast was good and plentiful.

Dear Guest, Thank you for taking the time to share the details of your stay with us at Grand Mercure Recife Boa Viagem! It is so nice to see that you enjoyed our staff, breakfast, room and location. Making sure our guests are happy makes us happy! We take this opportunity to wish you all the best! Kind Regards,

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