GRAND MERCURE RECIFE BOA VIAGEM 4 stars

I have already stayed in this hotel other years. The hotel is under renovation but I was unlucky to stay in two old rooms. first one at 7th floor (719) ... room had cigar smell and very old bathroom. second one at 5th floor (519).. some issues on the lighting system and on the plaster ceiling.

The location could not be better. My initial room was old and outdated. I had to pay to upgrade to s better room, as the hotel is still under renovations. The newer room provided a different experience with an ocean view…worth the extra money. The amenities are outdated and almost inexistent. The pool is old and in the shadowed area of the building…not really a place to hand out. The gym should not be listed as such…it wasn’t about the size of a closet with some rundown equipment that seemed to be left in that room since the 70s. The bar area was not inviting…actually depressing…I never used it. The breakfast was good and the area clean. It could be better presented, as this is supposed to be a high level hotel. The lobby was not inviting, as half of it is a construction site. I could have stayed at the Bugan for less, and that hotel is newer and the pool is on the rooftop. The front desk personnel was courteous and helpful. Maybe the hotel will improve after the renovations are completed.

Regular, com expectativa de melhora.

Great location at affordable rates. All Employees go the extra mile to make you happy, especially the server young lady at the restaurant. Her name is Dagma. Very Professional and alway with a smile.

Very bad Absolutely not standard Accor

I stayed 3 days with my family. The staffs are cordials and the localization is perfect. They have a nice basic breakfast. The installations are too old or maybe it is due my high expectations when talking about a Gran Mercure international standard.

I liked a lot the ocean view from my room. The room is very big and comfortable. The breakfast is wonderful. I think that TV is old and should be replaced.

Very bad experience. The room needs urgent and complete renovation. The mattresses and pillows smelled of sweat and the sheets were badly washed. The window blackout had big tears on it. I expected much more from a Grand Mercure hotel.

Nice location in Recife with view on the beach. Helpful staff at the reception. Bikes to barrow if you're an Accor member. Rooms are large but run down and not sound proof. Furniture is quite minimalist. Breakfast is good.

The great benefit of this hotel is the location close to the (long but slim city-beach, just across the street) and the nice view of the front side apartments to the sea (Only these rooms seem having a nice view!). The breakfast is diverse and ok, except the very low-quality café. I had two apartments (one after the other, because the first one was spoiled by water/dirt after a damage of one of the water/drainage tubes). Both rooms were not well cleaned, hairs on the floor, dirt in the corners, etc. Both rooms had issues of bad or poor maintenance. Both rooms had an unpleasant and uncomfortable light system, with no major light in the bedroom and no main switch for all lights. The rooms are equipped with the most necessary and are far from representing a cozy atmosphere. The "entrance room" to the sleeping room in the apartment is dark, unfriendly and actually does not invite for being used. In total my worst Accor/Mercure hotel experience.

... and make sure you accept only one of their newest rooms: after booking a superior room for 6 nights directly through the Accor web page, I arrived and was allocated a room which surely must have been from the 1970s/80s. When I asked for a different room, I was very kindly given a room that was from the beginning of this millenium, but sitting right on top of their central generator. The last change then got me to a very nice, brand new room and it felt like I was in a different hotel. Thank you, Rafael at reception! He was also the man to finally solve the air conditioning issue (it worked after a technical guy spent 15 minutes on it, but was still noisy) in the room, after I had previously asked room service and reception for help, without any results. Apart from patience, you also need to speak Portuguese or be very lucky to find one Spanish or maybe even an English speaker at reception. However, if you call room service, you get to talk to a lovely lady with fluent English... The points given below mirror this very mixed expereince, not the last room I stayed in. Breakfast has a lot of choices and of course the location of the hotel is super!

The room and bathroom are dirty and noise. The TV wasn´t working. The Window don´t close. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

Personnel at front desk are excellent, accommodating all needs. Room had a few problems: Toilet seat had outer ring 1" smaller than the inner ring of toilet; Glass door of shower broken. This led to another problem. I checked in around 2 pm, and went straight for a nap. Around 4 pm four people entered the room with their key and when realized the room was occupied turned around and shut the door. Next, knocked and when I opened I saw them carrying this huge piece of tempered glass for the shower. They asked whether they could enter to install it. This is just not appropriate. That's not why someone pays for a room, to be disturbed and asked whether workers could do a maintenance. Of course, I responded "no, there are people sleeping in the room" and they left for good. Except these specific issues, the room was great, breakfast excellent, all clean and comfy.

Very good location, with a lot of facilites around. Rooms are cleaned every day, there are 3 elevators, pool for Kids, good wi-fi internet, and has a great room service. The breakfast has many varieties of food. The crew was attempt for my requests.

We only stayed for one night after flying from Rio, but we enjoyed our brief stay. It is only a short taxi ride from the airport. Our check in at 1am was smooth and the two young men at reception were very friendly and helpful. The room was comfortable and had a great view of the beach. Breakfast was good and plentiful.