Grand Mercure Recife Boa Viagem

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Grand Mercure Recife Boa Viagem 5 stars

Customer review rating (ALL Rating) 4.3/5 3,237 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Hotel in Boa Viagem with pool and gym

  • Indoor and outdoor car park

  • Children aged 7 and under stay free of charge

  • Hotel on the city's main avenue, which runs along the whole waterfront

  • 10 minutes by car to Recife Airport - Guararapes

Hotel location

Grand Mercure Recife Boa Viagem

Avenida Boa Viagem, 4070
51021100 RECIFE
Brazil

Telephone +55 81 3201-8200

Fax +55 81 3201-8200

Contact email

  • By plane

    GILBERTO FREYRE At 4km / 2.49 miles

GPS:-8.125283, -34.897152

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

MANGABEIRAS Non contractual photo

The Mangabeiras restaurant has a stylish and minimalist décor and specializes in a blend of contemporary international cuisine and regional gastronomy.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Grand Mercure Recife Boa Viagem

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,237 reviews

TripAdvisor Rating  4.0/5  2,194 reviews

Certificate of excellence 2022

Great location and top notch hotel

Customer review rating 4.5/5

B N. Friends - Confirmed reviews ALL

The hotel was located right on the beach in the heart of Boa Viagem neighborhood. Beautiful hotel with great sea views. The only flaw was the room key card kept malfunctioning every day and I had to go down to reception to reset the key.

Dear Mr. N., We very much appreciate your comments regarding your stay at the Grand Mercure Recife Boa Viagem. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will keep improving our key system to provide a better experience for our guests. I'm really sorry for the problems with your key. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thiago Soares - Front Desk Coordinator

One the the worst hotel that I’ve been in my life

Customer review rating 0.5/5

Luiz O. Business - Confirmed reviews ALL

The standard room provided was dirt, the shower place was disgusting, the walls was not painted, the bathroom door was full of water. I was in the other room last time and had a lot of problems but this one that offered me wasn’t acceptable. I wont be in this hotel again and also will recommend the same for my colleagues.

Dear Luiz Otavio Da S., Thank you for taking the time to share your feedback. We are very sorry for your experience in the room you stayed. In your last stayed you did receive un upgrade for one of our executive rooms, however, in this stay we did not have that available for an upgrade. The hotel is going through renovations and soon will be totally new. Once again, I am sorry and available if you need anything. Sincerely, Andrea Suriani General Manager

Services must be better

Customer review rating 2.5/5

William S. Business - Confirmed reviews ALL

The overall stay was good, but missing services and also missing previous information about these services is an improvement opportunity.

Dear William sant anna S., Thank you for taking the time to tell us about your experience at the Grand Mercure Recife Boa Viagem. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About the laundry service, we have specific times and I understand we failed in communicate the service properly. Therefore, thank you for point that our for us and once again we are really sorry. We do hope we can have back at the hotel and please, do not hesitate in contacting me if you need anything assistance. Best Regards, Andrea Suriani General Menager

Well Located

Customer review rating 4.0/5

Pedro Business - Confirmed reviews ALL

Excellent, but the hygiene of the rooms could be better.

Dear Mr. Pedro, Thank you for taking the time to tell us about your experience at the Grand Mercure Recife Boa Viagem. I am sorry that your experience with our bathroom did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thiago Soares - Front Desk Manager.

always a good choice

Customer review rating 5.0/5

Ca Business - Confirmed reviews ALL

well located hotel with confortable and renovated rooms. Very helpful staff

Dear Mrs. Camila, First of all, we thank you for your loyalty to our ALL Lifestyle program. Also thank you for your comments about your stay at our hotel. It is very important for us to have your feedback. We remain at your disposal and look forward to seeing you again. Best Regards, Thiago Soares – Front Desk Coordinator.

Customer review rating 3.0/5

Natalia A. Business - Confirmed reviews ALL

Positive highlights: staff was very attentive and breakfast was well served and delicious Negative highlights: lack of maintenance in rooms (stains on the floor, rust on the windows, old bathtub)

Boa tarde senhora Natalia, Muito obrigada pela avaliação e elogio aos nossos anfitriões, serviço e café da manhã, ficamos felizes em saber que a senhora tenha gostado. Lamento pelo apartamento, realmente estamso passando por reformas e algumas das manchas que temos no piso dos apartamentos realmente não saem mais. A limpeza dos apartamentos é algo muito sério e trabalhamos bastante para entregar da melhor maneira cada ítem. Permaneço à disposição para o que for necessário e mais uma vez muito obrigada, Atenciosamente, Andrea Suriani Gerente Geral

Customer review rating 3.0/5

Leandro C. Solo - Confirmed reviews ALL

I just knew the swimming pool was not working after I booked. And at the check out I couldn’t get my points of the loyalty program. Of course I always pick up Accor hotel’s. Before the pandemic I used to travel a lot. Always Accor Hotel’s. If I’m not getting my points I’ll reconsider.

Dear Leandro C., Thank you for taking the time to tell us about your experience at the Grand Mercure Recife Boa Viagem. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The information about the swimming pool had been inserted in all of the websites including Booking.com. I am sorry you got to the hotel without this information. In order for you to have ALL points it is necessary for you to have your reservation done through our direct channels such as ALL app. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Suriani General Manager

Unpleasant stay

Customer review rating 3.0/5

Marcos A. Business - Confirmed reviews ALL

Although they announced they’re remodeling, the process is super loud and you can’t use the pool. Some mattresses are too used.

Dear Marcos A., Thank you for taking the time to tell us about your experience at the Grand Mercure Recife Boa Viagem. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel is going through some renovation and soon the hotel will ready. I am sorry about the room, the noise and mattress you mentioned. We will look into these information and fix it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Suriani General Manager

Horrible

Customer review rating 0.5/5

João P. C. M. Business - Confirmed reviews ALL

Apartment with standard below even the Ibis chain. No infrastructure, very old. Only 1 socket in the room that was for the television, that is, there was no way to charge the cell phone

Dear Joao Paulo, Thank you for taking the time to share your feedback. I am sorry about your experience not being good., The hotel is going through renovation and soon will be brand new. We hope you can visit us sometime again. Sincerely, Andrea Suriani General Manager

Well located but very old installations

Customer review rating 2.5/5

Flavio G. Business - Confirmed reviews ALL

Old installation, mattress was even deformed by years of use. Pool was out of service and it was not informed at reservation. Price to high for what is offered

Dear Flavio G., Thank you for taking the time to tell us about your experience at the Grand Mercure Recife Boa Viagem. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our pool is being renovated and will be ready by July. We do inform all travel agencies that reserve with us, I am sorry the information did no get to you and we will check on that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Suriani General Manager

Excellent view

Customer review rating 4.5/5

Leila Y. Families - Confirmed reviews ALL

It was a very good experience. I'd like to give a suggestion: as it is located by the beach, there should be a way to wash the sand away from the feet, before entering the hotel.

Prezado Sr. Renato, tudo bem? Muito obrigada pela avaliação do nosso hotel! Ficamos muito felizes em saber que teve uma ótima experiência conosco. Estamos passando por uma grande reforma e no momento nossa entrada principal esta interditada para modernização, e comtemplará um lava pés. Se puder nos avaliar também no Trip Advisor e compartilhar com outros viajantes, será muito importante para nós. É só clicar: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d305959-Grand_Mercure_Recife_Boa_Viagem-Recife_State_of_Pernambuco.html Na expectativa de recebe-lo novamente em breve, Ilka Teles Grand Mercure Recife Boa Viagem

Good location and staff, remodeled rooms are very nice

Customer review rating 4.0/5

Teamff Business - Confirmed reviews ALL

Very good stay overall. Staff was consistently helpful and polite. The hotel was under construction and the pool not available. Recommend providing ESPN sports channels, which were not available.

Dear Flavio F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Also thank you for the tips like the ESPN channel, it is very important for us. Is it possible for you to evaluate us at Trip Advisor as well would be very important for us: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d305959-Grand_Mercure_Recife_Boa_Viagem-Recife_State_of_Pernambuco.html Sincerely Andrea Suriani General Manager

Shabby beyond belief

Customer review rating 1.5/5

Jan W. Business - Confirmed reviews ALL

Good location but the room itself was outdated and shabby and the bathroom filthy - it had more in common with a cheap roadside motel than with a normal Grand Mercure - I don‘t understand how you can seriously give such filthy rooms to guests

Dear W., Thank you for taking the time to share your feedback. While I wish you had a better experience, I would like to explain that we are under renovation and soon the hotel will be 100% new. Once again, we are sorry about your bad experience and we do hope your next visit you may be able to enjoy our renovated suites. Sincerely, Andrea Suriani General Manager

Old room, broken things. Bad experience.

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

On my previous stay I was upgraded to a better renewed room, as I'm a Silver member of Le Club. On thi stay they refused to move me to a better room. I really didn't like the 4 days I was there. Terrible hair dryer, broken things, very old room. I'll stay on another hotel next month (I have to go to this city every month and I wouldn't like to stay in that room again).

Dear Agatha T., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. On March we were not able to offer you an upgrade as we did on February due to our availability but we will be happy to do so every time we have the rooms available. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Suriani General Manager

Poor quality exoerience

Customer review rating 1.0/5

Joao Business - Confirmed reviews ALL

I stayed at the room 705. The room smelled musty. Airflow with dust and dirty. The bathroom knob was rusty, and the key knside was dirty with something that looked like dry blood. Ugly, terrible experience. The shower was just a single strip of water. I opened to see if it was clogged, and oh my god. I left this room with cough, and throat pain. Expensive hotel but from 1800’s. Terrible experience.

Good location - but hotel needs to be refurbished

Customer review rating 3.5/5

Bp Business - Confirmed reviews ALL

I have stayed here several times while in town. Great location, but the hotel needs to be updated.

Dear Bill P., how are you? Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The hotel is going through some renovation and soon will be brand new. Thank you also for the information of variety at the breakfast, we will definitely improve the presentation. Sincerely Andrea Suriani General Manager

Good Stay

Customer review rating 5.0/5

Philip W. Business - Confirmed reviews ALL

I've been returning to Grand Mercure for decades and love the people that work there.

Dear Philip Daniel W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please let me know your next stay so I can meet you in person as well. Is it possible for you to evaluate us at Trip Advisor as well would be very important for us: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d305959-Grand_Mercure_Recife_Boa_Viagem-Recife_State_of_Pernambuco.html Sincerely Andrea Suriani General Manager

good stay

Customer review rating 5.0/5

Camilla Business - Confirmed reviews ALL

Nice and comfortable room. Staff very helpful and kind.

Dear Camila Giuberti, We very much appreciate your comments regarding your stay at the Grand Mercure Recife Boa Viagem. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotels in Recife

TripAdvisor rating 4.0/5

LeikoA1 Business - TripAdvisor review

Nice hotel and with nice front desk staff. The only problem was the bathroom. When you have a shower part of the water goes outside the glass shower and there is a great danger of having a fall. Parking team delays a little bit.

Dear Leiko, We appreciate your review, and we are glad you did have a good time with us. We are sorry about the shower water and also about the delay of your car. We will definitely work on these issues so we can improve our services. Thank you once again and we hope to see you back here soon!

Great hotel with a view and Brazilian soul

TripAdvisor rating 5.0/5

RafaGuerraMessias Business - TripAdvisor review

The hotel is under refurbishment, but most of the rooms are already renewed with a very nice set up and decoration. The amenities are all Loccitane Au Bresil. The only thing is that the elevators take too long and the quality of the food in the breakfast could be better.

Dear Rafa Guerra, how are you doing? We appreciate your review and we are very happy you enjoyed your stay and our new amenities. The hotel is under renovation and the elevators will be refurbished as well. Thank you also for pointing out the breakfast, we will definitely work to improve it. We hope we have the pleasure to have you with us again. Best regards,

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