Grand Mercure Rio de Janeiro Copacabana 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 2,782 أراء

نضمن لكأفضل سعر
Grand Mercure Rio de Janeiro Copacabana - Image 1
Grand Mercure Rio de Janeiro Copacabana - Image 2
Grand Mercure Rio de Janeiro Copacabana - Image 3
Grand Mercure Rio de Janeiro Copacabana - Image 4
Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazil

الوصف

خدمات الفندق الإضافية

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

الإقامات المتوفرة لدينا

Take advantage of our Flight + Hotel offers

Discover
Discover

موقع الفندق

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

نظام تحديد المواقع العالمي (GPS):-22.98127, -43.19026

الهاتف
فاكس +55 21 3545-5400

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • نرحب بالحيوانات
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

فطور واحد

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  2,782 أراء

تقييم TripAdvisor  4.0/5  4,201 أراء

2024 شهادة تميّز

Erick staff Grand Mercure

ملاحظة Tripadvisor 5.0/5

Safari40829618637 تقييم TripAdvisor المعتمد

Erick was very polite at the Grand Mercure and he makes the best drinks!!! He was very knowledgeable of the services that were available at the hotel. He presented himeself in a very professional manner. He worked in the bar area. He gave me adequate time to order and was very patient with my lack of the Portuguese language

Thank you for sharing your experience! We're thrilled to hear that Erick provided such outstanding service at the bar. It's great to know he was patient and accommodating, especially with language barriers. We look forward to welcoming you back for more delicious drinks and excellent service! Cheers!

Loved everything !

ملاحظة Tripadvisor 5.0/5

renaudm692 Friends getaway - تقييم TripAdvisor المعتمد

The breakfast was delicious ! Special mention for the Tapioca lady that prepares the best tapioca I had in Brasil, thanks for that !! The gym was very complete and the view over the Copacana bay is Insane, Sebastian the gym coach is very friendly and professional ! The swimming pool on the rooftop was breathtaking !

Thank you so much for your wonderful feedback, Renaud! We're thrilled to hear that you loved the breakfast and that the tapioca was a highlight for you—Alice will be delighted to hear your praise! It’s great to know you enjoyed the gym area and the equipment as well. The rooftop pool truly is a gem! We can’t wait to welcome you back for more breathtaking moments!

Good stay . Efficient

ملاحظة Tripadvisor 5.0/5

Bertrand T المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Good room service (Joelma +++). Good breakfast with plenty of space and good choices . Could do better on cappuccinos. Sauna is working. . Slow checkin , with long queues at times. Good location. Internet slow. Best view of Copacabana is from Gym. Windows could use a cleaning.

Thank you for your feedback! We’re glad to hear you enjoyed the room service from Joelma and found the breakfast to your liking. We appreciate your note on the cappuccinos matter and we will work on improving that. We're also looking into the check-in process to reduce wait times. It's great to know you enjoyed the gym's view of Copacabana! We'll address the internet speed to our IT team and the window cleaning for our conservation team as well. We hope to welcome you back for an even better experience!

Just okay

ملاحظة Tripadvisor 3.0/5

vtvoyager تقييم TripAdvisor المعتمد

Overall, my experience was below expectations. My Accor ALL Platinum benefits were not proactively provided. I had to ask for them and was actually blamed for having the do not disturb sign on my door as they apparently tried to deliver my welcome amenity. I was never told until I asked during my second day. I had an issue with room noise from the room above mine at around 23.00 on both nights of my stay. When I called the front desk, no one answered. The hotel needs to fix the peeling in the windows and breakfast food quality could be improved in terms of seasoning and quality. Despite my Accor ALL status, I still got charged for a bottle of water. Unlike the other hotel programs, no such thing as complimentary water or coffee/tea. On a more positive note, the location is great being so close to Copacabana beach. Check in staff was efficient and very attentive. The room and bed were cozy but the sound insulation was not the best.

Thank you for sharing your experience. I’m sorry to hear that your stay did not meet your expectations, especially regarding the noise issues from the room above. I understand how frustrating it can be when you’re not informed about amenities and when communication falls short. As a Platinum member, we take great care in providing all the benefits at our disposal. We respect the "Do Not Disturb" sign on your door to avoid causing any inconvenience. I hope that, despite the delay, the offered amenities were of value to you and that the room upgrade was satisfactory, even if the "noisy neighbor" caused some discomfort. I appreciate your feedback about the breakfast quality. We are always looking for ways to improve. It’s good to know you enjoyed our location and found the check-in staff attentive and efficient. Your comments will be addressed with the team to ensure a better experience in the future. We hope you might consider giving us another chance on your next visit. Thank you again for your insights.

Super recommended

ملاحظة Tripadvisor 5.0/5

Jairo S تقييم TripAdvisor المعتمد

Amazing breakfast and great service, just in front of Copacabana beach. The place is super clean and beautiful. If you pay attention, all plants are real and they keep it in very good condition, there are a lot of details in decoration that makes you feel you are in a top place.

Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our amazing breakfast and great service, as well as the beautiful view of Copacabana beach. It’s fantastic that you noticed the care we put into our plants and the attention to detail in our décor. We strive to create a top-notch experience for our guests, and your kind words truly motivate us. We hope to welcome you back soon for another memorable stay!

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 967 أراء 9.3/10 الموقع
  • 1,478 أراء 7/10 الغرفة
  • 1,654 أراء 8/10 الخدمة
  • 95 أراء 3.6/10 إنترنت
  • 986 أراء 8.8/10 الإفطار
  • 576 أراء 6.3/10 مستوى النظافة
  • 233 أراء 2.4/10 حمام سباحة
  • 35 أراء 3.6/10 مشروبات

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في Rio De Janeiro

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.