Grand Mercure Surabaya City 5성

고객 평점 4.5/5 278 리뷰

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Grand Mercure Surabaya City
지도에서 보아라.
+ 20 서비스

호텔 추가 정보

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

호텔 및 주변 지역 서비스

체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

유료 서비스

서비스 및 이용 안내
  • 온라인 체크인
  • WIFI / 인터넷 접속
  • 주차
  • 장애인 시설
  • 에어컨
  • 호텔에서 이용 가능한 언어
  • 24시간 리셉션 운영
  • 세탁
  • 포터
  • Concierge
레저 및 액티비티
  • 수영장
  • 피트니스 센터
  • 마사지 유료 서비스
케이터링
  • 조식 유료 서비스
  • 레스토랑 1개
  • 바 1개
  • 룸서비스
비즈니스 서비스
  • 회의실 6개
  • 비즈니스 센터
  • 복사/인쇄 서비스 이용 가능 유료 서비스

호텔 위치

Grand Mercure Surabaya City

Jl Ahmad Yani No 71
Margorejo
Wonocolo
60238 surabaya
인도네시아

전화: +623199845999

팩스: (+)31/99845999

체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

  • 비행기로

    JUANDA 15km / 9마일

  • 기차로

    MARGOREJO 0km / 0마일

GPS :-7.314266, 112.734917

숙박

Grand Mercure Surabaya Margorejo features 241 rooms overlooking Surabaya City. Enjoy ultimate comfort and spaciousness for your relaxation.

SUPERIOR ROOM, 1 Double Bed

  • 최대 인원: 3
  • 면적: 최저 시작가 33 / 355 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Beds

  • 최대 인원: 3
  • 면적: 최저 시작가 33 / 355 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 Double Bed, City View

  • 최대 인원: 3
  • 면적: 최저 시작가 36 / 388 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Beds, City View

  • 최대 인원: 3
  • 면적: 최저 시작가 36 / 388 sq ft

EXECUTIVE ROOM, 1 King Bed, City View비 계약 사진

  • 최대 인원: 3
  • 면적: 최저 시작가 42 / 452 sq ft
객실

레스토랑 & 바

Patita Restaurant

레스토랑 타입: 세계 각국의 요리

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

  • 월요일 -
  • 화요일 -
  • 수요일 -
  • 목요일 -
  • 금요일 -
  • 토요일 -
  • 일요일 -
런치

MORE LOBBY BAR

More Lobby Bar serves light snacks, classic mocktails, fresh juices and authentic Indonesian coffee.

비 계약 사진

  • 월요일
  • 화요일
  • 수요일
  • 목요일
  • 금요일
  • 토요일
  • 일요일
런치

미팅 및 이벤트

미팅룸

  • 미팅룸: 6개

  • 최대 사이즈: 756

  • 최대 수용 인원: 756 명

  • 최대 연회 수용 인원: 320 명

자세히 보기


Grand Mercure Surabaya City 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.5/5

278 리뷰

tripadvisor

TripAdvisor 평가 5.0/5

162 리뷰

2021 트립어드바이저 우수 인증 (Certificate of Excellence)
2021으뜸 시설

Business Stay 16.Feb.21

트립어드바이저 평점 5.0/5

capteugenesebastian Business - 22/02/2021 TripAdvisor 인증 리뷰

Had a very comfortable stay pampered by a very efficient, professional a willing team. Lovely breakfast, Good pandemic precautions and clean. Guess relations officer Atika was efficient and professional.

Dear Captain Eugene, we would like to say thank you for your review about Grand Mercure Surabaya City. We are delighted that you have a comfortable stay with us. We are happy that you have experienced breakfast, good health protocol and cleanliness that meet your expectations. Also, it is our pleasure to hear that Ms. Atika had demonstrated her professionalism in taking care your needs. These really motivate us to be better in the future. Looking forward to welcoming you back at Grand Mercure Surabaya City. Warmest regards,

Very Good

트립어드바이저 평점 4.0/5

Prima1204 Business - 31/01/2021 TripAdvisor 인증 리뷰

The room is clean. The staff are very helpfull. A little bit trouble... if we can say... We check in at 1.30 am. The personil on duty did't understand how to redeem point... No body explain that the minibar is included in room fare until the cleaning boy told us on the last day.

Great experiences, excellent service.

트립어드바이저 평점 5.0/5

yudytjahjono Business - 15/01/2021 TripAdvisor 인증 리뷰

Eventhough stayed in this hotel for one night as an accorplus gold member, my experiences in this hotel was great. I was personally attended by the duty managers. Especially Mr Samsul, the front desk duty manager was very polite and helpfull. As a duty manager, he even had time to deliver my luggage to the room. I was feeling honoured. The breakfast experiences was great. Another restaurant duty manager (sorry, i forgot the name) bought some fresh juice for me and even take selfie with me. Eventhough some dish was seasoned blandly, generally my breakfast experiences was very superb. The executive suite room was very spacious, modern, stylish and very clean. I enjoyed complimentary welcome cakes and in-room cofee machine. It's my pleasure to stay again in this hotel.

Best Accor hotel in Surabaya

트립어드바이저 평점 5.0/5

YapDenny 08/01/2021 TripAdvisor 인증 리뷰

This is easily the best Accor Hotel in Surabaya, very new and modern. Breakfast restaurant has a nice look and spacy. Special thanks and mention to Diah and Mila from the front office who have helped us to find and ship our kid's lost shoe and our precious YL diffuser! They were very attentive to help us from beginning until it was found and sent over to our house. Will definitely stay here again when we return to Surabaya.

First Impression for staying 3 weeks

트립어드바이저 평점 5.0/5

purwadirama Business - 27/09/2020 TripAdvisor 인증 리뷰

Good things : - Quiete a new hotel - Clean and luxurious interior - Close to Juanda airport (approx. 30 min) - Close to the toll gate (approx. 12 min) - Close to some shopping mall (Royal, Marina, and Maspion square) - Accor member benefit are implemented (me as a Platinum member got a free room upgrade and free evening snack, LOL) Bad things : - Lack of hospitality even I've stay for 3 weeks, they didn't recognize as a loyal guest. - Very Limited parking space - Very limited breakfast menu (maybe due to Covid situation). And then amazingly they don't provide cereal for a breakfast (even a motel always had a cereal for breakfast, come on guys, seriously?) - Need to call the housekeeping to get my laundry. I've told them many times to always bring my laundry after it's finished, but they never did. - You will got a special treatment if you are a flight attendant. (I'm just a normal person who need some place to stay, so I'm not special for them even though I spend 3 weeks stays there) - Somehow to many RESERVED board everywhere (I don't know who reserved so many table everywhere and everytime, still become mysterious for me, LOL)

Dear Mr. Rama P, Thank you for taking the time to tell us about your experience at Grand Mercure Surabaya City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachmad Suwardi General Manager

제휴 TripAdvisor

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