고객 평점 4.3/5 1,736 리뷰
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261 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.
Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge
InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom
A Grand Ballroom and 10 functional rooms
Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area
체크인 시간 : 14h00부터
체크아웃 시간 : 12h00까지
Our well-appointed suites and guests rooms feature high-speed Internet. Regardless of whether you are here for work or leisure, we will make you feel at home.
Superior Room with 1 king size bed
이용 가능 여부에 따라
Superior Room with Twin Size Bed
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Deluxe with Double Bed
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Deluxe with Twin Bed
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100% 인증된 실제 투숙객 리뷰자세히 보기
2nd getaway stay at this modern hotel in East Surabaya
Andi M 17/03/2021 TripAdvisor 인증 리뷰
We booked 2 nights for our 2nd getaway leisure stay at Novotel Samator East Surabaya. The hotel rate is higher than our 1st stay back in November 2020, even for the lowest rate that comes with no breakfast for the Superior room. The service during check-in and check-out are faster now. We were given room 616, which was not completely cleaned as we noticed there was a leftover mineral water bottle in the mini fridge. The room and facilities are great, except that it had a slight smell of cigarettes (probably because it was functioned as a smoking room before) and also the toilet plumbing was leaking quite bad. The location is excellent, as we can explore some culinary options around MERR area nearby the hotel without worrying about the car parking as it is very spacious and free of charge for hotel guests. We also enjoyed the gym and the swimming pool, which now already equipped with a small roof around it to protect us from direct sunlight. The minus point is the crowded hotel lifts, but they already activated all 3 available lifts so not much can be done to resolve this issue (unless they plan to build more lifts in the future).
NdRe27 15/02/2021 TripAdvisor 인증 리뷰
Thank you for Novotel Samator hospitality, I did enjoy during my 2nd stay in here also they indeed recognize their member loyalty while stay here. Room was spacious and in the corner room, welcome amenities was perfect. I did enjoy room and my breakfast. Few things need to improve I hope for my next stay i.e. : 1. Please make sure a towel on wash basin did not have a stain, I saw one of it. 2. During breakfast I hope kitchen staff could remind guest to wear mask or wear it properly while they queue for food serving because I saw 2 person did not wear mask and wear it properly and talking with food serving staff while choose their food (This just my suggestion because this for ours own good during pandemic). Thank you
Novotel, no dissatisfaction, as always
WillyOctavianus Business - 11/01/2021 TripAdvisor 인증 리뷰
Novotel has been a standard of how I choose a hotel. All love and standards started with Novotel Semarang long-long time ago, to the moment where almost all of the staffs know who I am. I tried Novotel Ngagel Surabaya some years ago... this one not that bad, but not quite "Novotel". Last week I stayed on Novotel Samator Surabaya for the first time. Two nights. I changed room after the first night because of the shower problem. Not so big deal problem, and they helped to move my stuffs into the new room anyway. "What dissatisfied me in this hotel?", "What failed me this time?". Nothing. I could not complain about anything. You have high standard as always, Novotel... Keep it up!
Dalam perhatian khusus
alexlee988 11/01/2021 TripAdvisor 인증 리뷰
I stayed at the Novotel room suite room there are red stains on the blankets and mattress sheets when it was replaced it turned out that there was the same thing the third time it was replaced and just clean the quality of the very black towels is not suitable for a 4 star hotel for access to the side door of the hotel to the car park lift is very easy to access but is often locked only open when it rains I was locked at night without notification from the security guard for the security guard there is no friendly and smile for the room because I chose the suite, of course it was spacious and spacious but my bathroom window leaks when it rains room 2105
Looks OK but,,,
LoVi_1611 02/12/2020 TripAdvisor 인증 리뷰
Pros : 1. Quick check in, helpful receptionist. I accidentally left my ID and member card and they sent it to my room. 2. First impression when i entered the room : it was Ok, nice room, quite spacious 3. The AC was freezing but it's OK 4. Wifi was OK 5. Hot water was OK Cons : 1. I found a piece of french fries hidden inside some decoration in the desk and I also found used tissue hidden in the sofa. And when I turned over a pillow, there was little stain on the sheets. 2. They charged me for delivering food that I ordered outside by online apps so I had to go down and get it myself. 3. No small towel and tissue paper on sink area. 4. Shower area quite slippery
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