Novotel Samator Surabaya Timur 4성

고객 평점 (ALL 평가) 4.6/5 806 리뷰

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Novotel Samator Surabaya Timur - Image 1
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Novotel Samator Surabaya Timur - Image 4
Jl. Raya Kedungbaruk No. 26-28, 60298 SURABAYA, 인도네시아

호텔설명

호텔 추가 정보

  • 264 rooms & suites, including Superior, Deluxe, Suite, and Executive Suites room types.

  • Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar I Una Una Sky Lounge

  • InBalance Wellness & Spa | Adult and Kids Pool | Kids Playroom

  • A Grand Ballroom and 10 functional rooms

  • Web Corner on a Mac | Hi-speed WiFi internet connection in all hotel area

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호텔 위치

Novotel Samator Surabaya Timur

Jl. Raya Kedungbaruk No. 26-28
60298 SURABAYA
인도네시아

GPS:-7.310807, 112.77313

전화
팩스 +62 31 99203999

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 바
  • 회의실
  • 룸 서비스

FOOD EXCHANGE

Food Exchange by Novotel offers international buffet and a la carte options, with a large choice of Asian and international specialities, and a la minute cooking. Stylish materials make you feel European and Asian influences.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  806 리뷰

TripAdvisor 평가  4.8/5  2,120 리뷰

a cozy family getaway at novotel samator surabaya timur

트립어드바이저 평점 5.0/5

Devi N TripAdvisor 인증 리뷰

staying at this hotel was such a great experience. the breakfast was so good with plenty of delicious options. the staff were friendly and helpful, making the stay very comfortable. the facilities were excellent, including separate swimming pools for adults and children, which was really convenient. there were also water dispensers in every corner of the building, which was a thoughtful and useful touch. overall, everything was well-maintained and enjoyable.

Great experience with this Novotel

트립어드바이저 평점 5.0/5

Stay59652883508 TripAdvisor 인증 리뷰

Had a nice experience staying in this hotel for 2 nights. Staff was very helpful from receptionist to doorman and especial thanks to Mr. Rizka who picked up us from the airport at late night and he was very polite and drove perfectly.

Dear Stay59652883508, Thank you for your positive feedback. We are delighted to hear that you had a great experience during your stay and that our staff, particularly Mr. Rizka, provided exceptional service. Your kind words motivate us to continue delivering excellent hospitality. Best Regards, David Kalalo General Manager

Good hotel in Indonesia

트립어드바이저 평점 5.0/5

Rizal E TripAdvisor 인증 리뷰

Nice and good hotel with excellent food and beverages in Surabaya. Easy to access. Hotel staff,Erlin so helpfull for all hotel arrangement

Dear Rizal E, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our food and beverages, as well as the assistance provided by our staff member, Erlin. Your feedback is greatly appreciated. Best Regards, David Kalalo General Manager

Choose here over the 2 Mercure hotels in this city

트립어드바이저 평점 5.0/5

gaksital TripAdvisor 인증 리뷰

I stayed in room 2005 (Superior suite). The superior suite at this hotel was excellent, except for the curtains that didn't close properly and the JBL speaker in the bedroom that didn't work properly. Personally I liked here better than Hotel Majapahit. Late check-out - a perk for Accor elite members above platinum - was also available until 4 pm. Despite being a 4-star hotel, this hotel has an executive lounge. I'm grateful that this hotel offers a lounge for Accor platinum/diamond members. The only downside was that the breakfast menu was mostly Indonesian so I didn't have much to eat besides salad and an omelet. Other than me there were hardly any foreign guests and almost all were Indonesian. So this is completely understandable. The bar staff were all friendly, I'd like to praise a very young male intern. I put a security deposit on my Amex, but there was a problem with the deposit cancellation upon checkout. This is not the employees' fault, it is stupid BCA's problem. I hope they can resolve this issue asap.

Dear Dr. Han, Thank you for taking the time to share your experience during your recent stay with us. We are delighted to hear that you enjoyed the superior suite and appreciated our executive lounge amenities available for Accor platinum and diamond members. We sincerely apologize for the inconvenience you encountered with the curtains and the JBL speaker. Your feedback is valuable, and we will address these issues to enhance the comfort of our guests. Regarding the breakfast options, we aim to cater to a diverse range of tastes, and we appreciate your understanding of our menu offerings. Your comments will be taken into consideration for future improvements. We are also grateful for your kind words about our bar staff, especially our young intern, who will be encouraged by your praise. As for the security deposit issue, we appreciate your patience and understanding as we work to resolve this matter with our banking partner. Thank you once again for your feedback, and we hope to welcome you back soon. Best Regards, David Kalalo General Manager

Lunch buffet

트립어드바이저 평점 5.0/5

Climber62513990434 TripAdvisor 인증 리뷰

The staff are friendly and attentive, quickly clearing plates and assisting guests when needed. Although the restaurant can be quite crowded during peak hours, the service remains efficient.

Dear Climber62513990434, Thank you for your positive feedback regarding our lunch buffet. We are pleased to hear that you found our staff friendly and attentive. Your comments on our service efficiency during busy times are greatly appreciated and will encourage our team to maintain these standards. Best Regards, David Kalalo General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 185 리뷰 7.7/10 위치
  • 524 리뷰 8.6/10 객실
  • 471 리뷰 8.6/10 서비스
  • 15 리뷰 8.4/10 인터넷 가격
  • 293 리뷰 8.4/10 청결도
  • 251 리뷰 7.4/10 레스토랑
  • 205 리뷰 8.2/10 조식
  • 192 리뷰 8.4/10 안락함

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