Mercure Surabaya Grand Mirama 4성

고객 평점 (ALL 평가) 4.6/5 608 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Surabaya Grand Mirama - Image 1
Mercure Surabaya Grand Mirama - Image 2
Mercure Surabaya Grand Mirama - Image 3
Mercure Surabaya Grand Mirama - Image 4
Jl Raya Darmo 68 - 78, 60264 SURABAYA, Indonesia

호텔설명

호텔 추가 정보

  • Strategically located to Gubeng Train Station and Juanda Airport

  • Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent

  • Only 6 minutes by vehicles to Tunjungan Plaza

숙박

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호텔 위치

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

전화
팩스 +62 31 5678383

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  608 리뷰

TripAdvisor 평가  4.6/5  2,633 리뷰

a downgrade from my previous stay on december 😓😓

트립어드바이저 평점 3.0/5

Hokkim M 가족 - TripAdvisor 인증 리뷰

Mercure Grand Mirama Surabaya: 2nd visit, but a bit dissapointed 😓😓 room: booked privilege room and got upgraded to privilege luxe, which was definitely bigger, but had a very bad view (the roof of whatever building was beside it). 2 2-seater Sofas, 1 smart tv, and the typical mercure amenities and furniture. comfy and clean bed and room. bathroom was small, but clean. water pressure was good, but bathroom blind was dirty. sadly, the sink was also clogged, but since we were busy the whole stay, we didnt call for engineering team. welcome amenity was good. breakfast: good variety and taste, but no beef, only fish or chicken. breakfast staff was good and plenty. staffs: great front office staffs, but security team was a let down. most security guards seem to underestimate guests and didnt even look friendly. i suggest better hospitality for the guards. building: same old building with two elevators, and the other building was still renovated and set to open soon. parking: good parking space, plenty in front and in the back. facilities: this is a sad one. swimming pool was murky and had zero visibility. idk what happened but there was only 1 pool staff during the time that i swam (16.00-17.00). if the negatives can be fixed, and the hotel wants to keep improving, i would recommend this hotel. supposed to be worth it for the price. ps: after emailing about what happened, the hotel has reached out and given compensation for my stay. looking forward to a better stay.

Dear Mr, Hokkim Muljono Wartmest Greeting From Mercure Surabaya Grand Mirama Thank you for taking the time to tell us about your experience at the Mercure Surabaya Grand Mirama. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve. and we are looking forward to welcoming you on May, 18th 2025 Thank you Sugito Adhi Cluster General Manager

Cozy & enjoyed staycation for family. Nice room, bathroom and also good restaurant.

트립어드바이저 평점 5.0/5

Sapta Anggi P TripAdvisor 인증 리뷰

The room is super cozy & clean. My children enjoying stay at the hotel very much. The restaurant provide complete and various food. The taste also great. Overall we have nice breakfast. The crew is nice and responsive. My children request to stay at this hotel in the near time. Very recommended.

Dear Saptaanggip Warmest Greeting From Mercure Surabaya Grand Mirama We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager

The Old is With New Look

트립어드바이저 평점 4.0/5

gazali2016 가족 - TripAdvisor 인증 리뷰

This is one of the old hotel that still exist till now, they renovate to match new taste and new look. I can not review much because i check-in in the middle night... But the restaurant is never fail, the taste is good, the variety of choice is good and many.

Dear Gazali2016 Warmest Greeting From Mercure Surabaya Grand Mirama We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Going to my hometown while stay at Mercure Surabaya

트립어드바이저 평점 5.0/5

Andrianto D TripAdvisor 인증 리뷰

The hotel facility is good, like restaurant, swimmong pool, and also room facility. and the service of all the staff also good, friendly, and smiley. I think the cost also affordable as a four star hotel. Hotel location also strategic in the center of city of Surabaya. Hotel is family mind. Thank you

Dear Andriantod Warmest Greeting From Mercure Surabaya Grand Mirama We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Nice Buka Bersama experience

트립어드바이저 평점 5.0/5

Farah P TripAdvisor 인증 리뷰

Overall food and drinks okay, various choices, nice musholla upstairs second floor. Keep up the good work. Makananya enak enak semua pelayananya juga ramah paling suka sama mi ramen nya sama tehnya ga terlalu manis enak pol pokonya top mercure

Bapak / Ibu 125farahp yang terhormat, Salam Hamgat Dari Mercure Surabaya Grand Mirama Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya Grand Mirama. Sangat menyenangkan bagi kami untuk menerima umpan balik dari Anda,dan mengetahui Anda sangat meyukai menu bukber di hotel kami Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Sugito Adhi General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 121 리뷰 9/10 위치
  • 446 리뷰 7.8/10 객실
  • 739 리뷰 9.2/10 서비스
  • 10 리뷰 8.1/10 인터넷 가격
  • 465 리뷰 9.3/10 레스토랑
  • 228 리뷰 8.6/10 청결도
  • 179 리뷰 9/10 조식
  • 117 리뷰 6.8/10 안락함

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