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Mercure Surabaya 4성

고객 평점 4.2/5 5,187 리뷰

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해당 호텔 예약 시:

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  • 리워드 포인트를 사용할 수 있습니다.

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Mercure Surabaya
지도에서 보아라.
+ 28 서비스

호텔 추가 정보

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

Planet 21 참여 호텔로 서비스 산업의 지속 성장 가능을 위해 적극적으로 노력하고 있습니다.

호텔 및 주변 지역 서비스

체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

유료 서비스

서비스 및 이용 안내
  • WIFI / 인터넷 접속
  • 주차
  • 장애인 시설
  • 어린이 서비스
  • 에어컨
  • JUANDA INTL AIRPORT 유료 서비스
  • 호텔에서 이용 가능한 언어
  • 24시간 리셉션 운영
  • LATE CHECK-OUT UP TO 6PM 유료 서비스
  • 전기차 충전기
  • 세탁
  • 부티크/쇼핑
  • 포터
  • Concierge
레저 및 액티비티
  • 실외 수영장
  • 피트니스 센터
  • 웰빙 유료 서비스
  • 어린이 서비스
  • 골프
  • 4륜 바이크 유료 서비스
케이터링
  • 조식 유료 서비스
  • 레스토랑 4개
  • 바 2개
  • 룸서비스
  • 스낵 및 음료수 자판기
비즈니스 서비스
  • 회의실 14개
  • 컨벤션 호텔
  • 비즈니스 센터
  • 복사/인쇄 서비스 이용 가능

호텔 위치

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264 surabaya
인도네시아

전화: +62315623000

팩스: (+62)31/5678383

체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

  • 비행기로

    JUANDA INTL AIRPORT 20km / 12.43마일 - 셔틀 서비스 서비스

  • 기차로

    Gubeng Station 4km / 2.49마일

GPS :-7.28505, 112.739236

숙박

Spacious modern room design, and adaptable, the Mercure room is truly a place for living, perfect for all you needs. Enjoy great modern design accompanied with measure 54 sqm, 42" LED TV with international cable channels, privilege benefit, standing shower, free internet access. Enjoy unbeatable views of Surabaya from our Executive Suite situated on highest floors.

Superior 2 Single Beds

장애인 객실
  • 최대 인원: 2
  • 면적: 최저 시작가 28 / 301 sq ft
  • 전망: 도심쪽 *

이용 가능 여부에 따라

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior 1 Queen Bed

장애인 객실
  • 최대 인원: 2
  • 면적: 최저 시작가 28 / 301 sq ft
  • 전망: 도심쪽 *

이용 가능 여부에 따라

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Premier Superior Queen

장애인 객실
  • 최대 인원: 2
  • 면적: 최저 시작가 24 / 258 sq ft
  • 전망: 공원 전망, 정원쪽, 도심쪽 *

이용 가능 여부에 따라

  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks(...)

Premier Superior Twin

장애인 객실
  • 최대 인원: 2
  • 면적: 최저 시작가 24 / 258 sq ft
  • 전망: 공원 전망, 수영장쪽, 정원쪽, 도심쪽 *

이용 가능 여부에 따라

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)

Deluxe 1 Queen Bed

장애인 객실
  • 최대 인원: 2
  • 면적: 최저 시작가 30 / 323 sq ft
  • 전망: 공원 전망, 정원쪽, 도심쪽 *

이용 가능 여부에 따라

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)
객실

레스토랑 & 바

LAN HUA

레스토랑 타입: 중국식

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

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런치

EBISU

레스토랑 타입: 일식

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

  • 월요일 -
  • 화요일 -
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COFFEE CAFE

레스토랑 타입: 카페

Food Truck Concept

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  • 화요일 -
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TRIMURTI RESTO

레스토랑 타입: 지역 특색

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

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COFFEE CAFE

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

비 계약 사진

  • 월요일
  • 화요일
  • 수요일
  • 목요일
  • 금요일
  • 토요일
  • 일요일
런치

OASIS SWIMMING POOL

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

비 계약 사진

  • 월요일
  • 화요일
  • 수요일
  • 목요일
  • 금요일
  • 토요일
  • 일요일
런치

미팅 및 이벤트

미팅룸

  • 미팅룸: 14개

  • 최대 사이즈: 1,100

  • 최대 수용 인원: 1200 명

  • 최대 연회 수용 인원: 700 명

자세히 보기


Mercure Surabaya 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.2/5

5,187 리뷰

tripadvisor

TripAdvisor 평가 4.0/5

1,178 리뷰

2021 트립어드바이저 우수 인증 (Certificate of Excellence)
2021으뜸 시설

Leisure Trip

트립어드바이저 평점 4.0/5

samuelchandra 20/04/2021 TripAdvisor 인증 리뷰

Over all hotel is good, though building is old but they have specialist in food, Taste is good and has many variance . Facilities : Like other 4 Stars hotel, they have pool,gym,saloon,restaurant,coffee shop. But due to covid-19, pool is closed and looks not in good treatment , gym can use it but need to make reservation. The only concern from me is their aircon is not cold. I stay in executive room, and air con is really bad, though they already fix it, yet still its not cold Location is perfect,close to down town and other business area. Hope they can maintenance their air con

Dear , Samuel Chandra We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Joni Guest Service Manager

Right hotel for business trip

트립어드바이저 평점 5.0/5

arieekoarifin Business - 18/04/2021 TripAdvisor 인증 리뷰

Great hotel on center city, close to our business partner, free upgrade very excellent and thanks, food menu on breakfast very good, all staff very humble, room on new tower are great, water in bath room need to improve for pressure, and everything are greatfull

Dear ,Arieekoarifin We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Joni Guest Service Manager

Short business trip stay and it was excellent as always

트립어드바이저 평점 5.0/5

kowaraalbert Business - 10/04/2021 TripAdvisor 인증 리뷰

The staff was really helpful and fast response. Location is amazing, right in the heart of Surabaya city, The room is above standard for 4* hotel, even though the building is quite old already, nevertheless it is well maintained.

Dear , Kowaraalbert We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Bintang 4 ala ala

트립어드바이저 평점 2.0/5

Fideliastella 16/03/2021 TripAdvisor 인증 리뷰

Not qualify the 4 star standard. Got upgraded to 1 level higher with new building they said but the room was terrible. The water gutter in bathroom stuck and was floded while showering. The same with the wastafel. The dust bin not even compatible to be open, it was broken but still used in the bathroom. Mh hubby was sleeping using mask because the bed was dusty and his alergy occured. :((

Dear, Fideliastella Greetings from Mercure Grand Mirama Hotel, Surabaya Thank You for choosing us as your stay in Surabaya. It is our commitment to deliver excellent service to our costumer everyday. It is with sincere regret that we note your dissatisfaction on stay in the room. I deeply regret that your room did not meet your expectation. Please accept my humble apologies for this matter, I will train back our staff to enhance quality of service. I hope you might see the changes. Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Grand Mirama Hotel team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future. I would like to end by saying that it was a pleasure to serve you attend, we hope to see you again soon where you can witness the improvements we have made. Sincerely, Joni Guest Service Manager

The worst hotel covid protocol

트립어드바이저 평점 1.0/5

TjokSusanni 03/01/2021 TripAdvisor 인증 리뷰

Just check your cctv in lobby, a lot of people from wedding didn’t use any face mask and no one from the hotel reprimanded, the worst hotel service that I ever stayed in my life especially during this pandemic.. I waited for almost 20 minutes to check in even though I’m accor member, no priority line and service from security was very bad, I unload my luggage alone. Never ever come back to this hotel.

Dear Tjok Susani, Greetings from Mercure Grand Mirama Hotel, Surabaya Thank You for choosing us for your stay in Surabaya. It is our commitment to deliver excellent service to our customers every day. It is with sincere regret that we note your dissatisfaction with our services on that day. I deeply regret that the health protocol procedure did not meet expectation. Our "Gugus Tugas" team always remind our employee and guest to wear face masker, wash their hand or use hand sanitizer and also we ask the Health medical result for every customer that wants to stay with us. Our health protocol procedure is based on ALL safe and CHSE guidance that we already received the certificate a few months ago. Please accept my humble apologies for this matter, I will train back our staff to enhance quality of service. I hope you might see the changes. Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Grand Mirama Hotel team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future. I would like to end by saying that it was a pleasure to serve you, we hope to see you again soon where you can witness the improvements we have made. Warm Regards, Joni Guest Service Manager

very uncomfortable with the prevailing health standards

트립어드바이저 평점 1.0/5

PEmudaROmantis 11/12/2020 TripAdvisor 인증 리뷰

I canceled / did not occupy the room I had ordered at all, this hotel is really sad about the standard health protocols applied, starting from the lobby, room corridors, restaurants, everything is not according to the rules applied / agreed upon and committed, both from the hotel, the government and from the "All" side, although they have violated their own commitments there is no guilt at all, I hope this hotel will not become a new cluster of the spread of COVID19.

Dear Pemuda Romantis, May I begin by thanking you for your review on TripAdvisor. I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear about your experience during your stay regarding the health protocol procedure.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share it with our team. We will sort it out and make things better. Your feedback is very valuable to us as we work to be better every day. It is through feedback such as yours that we can maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. And we proud to announce to you that we have received the "ALL Safe" certificate from ACCOR and CHSE certificate from Kemenparekraf. Our standard of service is based on health protocol procedures such as we provide Thermal scanners in the hotel entrance and hand sanitizer in every corner hotel area. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again to Mercure Grand Mirama Hotel Surabaya. Kind Regard Joni Guest Service Manager

Great Property with Poor Service

트립어드바이저 평점 3.0/5

simonhoedoyo Business - 26/10/2020 TripAdvisor 인증 리뷰

Good location, easy access, city center. Well maintained hotel, but unfortunately poor service as lack of good quality employee. Check in too slow, many queue, and one officer only chit chat with guest and the other busy with the computer doing the check in, the chit chat women officer even don’t care somebody on priority welcome desk where her bags and stuff also there. Poor service continues, my key won’t work, even after complain, and answered sorry for input wrong room number, another hour useless. Welcome drink, better skip, poor option. Room is too noisy by the AC fan sound, amplify through the tunnel maybe, and another complain to engineering with small progress. Thank God I’m already too tired for another complain.

Dear Simon Hoedoyo, May I begin by thanking you for your review on TripAdvisor. I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear your experience during the stay.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share with our team. We will sort it out and make things better. Your feedback about our staff quality and AC in your room is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Mercure Grand Mirama Hotel Surabaya. Kind Regard Sugito Adhi General Manager

Extraordinary Room

트립어드바이저 평점 5.0/5

Ayom_Rahwana 03/09/2020 TripAdvisor 인증 리뷰

It was wonderfull experience. We had two suite room with connecting door. It's a WOW experience. Nice view to the city, nice setup room for living room, we had so many electricity plug-in connector, nice bathroom, I'm very pleased. Breakfast was ok, they served SOTO which I thought was delicious. Everything was great. Thank you

Dear Pak Ayom Rahwana, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Comfortable Short Stay in Mercure Surabaya

트립어드바이저 평점 5.0/5

Beniis1105 Business - 18/08/2020 TripAdvisor 인증 리뷰

It's a pleasant to stay during COVID-19 in Mercure Surabaya. The Hotel provides temperature check and hand sanitizer. Nice and comfortable room, spacious, and modern look. Breakfast was not so variety maybe this was only in this condition. Service during breakfast was great and the staff was very helpfull. Pool was not operated and not maintained well. Overall, it was comfortable.

Dear , Beniss 1105 We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Nice Room and Strategic

트립어드바이저 평점 4.0/5

legionnes Family - 20/01/2020 TripAdvisor 인증 리뷰

Nice room and we've good time for rest after long trip. strategic location in the city. Front office handle us with care. we've to wait during our room still make up because of my upgrade, but it's worth it.

Dear Legionnes We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great location

트립어드바이저 평점 4.0/5

Andrewow26 Family - 04/01/2020 TripAdvisor 인증 리뷰

Nice cozy hotel... great location in the middle of surabaya. great breakfast and coffee... nice swimming pool. surrounded with trees, soo the temp always cool. great jappanese food. you can rent a bike or electric bike infront

Dear Andrewow26, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great stay

트립어드바이저 평점 5.0/5

Therballix Family - 30/12/2019 TripAdvisor 인증 리뷰

Great stay with excellent service, all the staff are very welcome and nice. The suite room is excellent, its clean and quite spacious. The breakfast quite tasty and the location not far from the highway gate. Thanks

Dear Therballix, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Property need renovation

트립어드바이저 평점 3.0/5

adi1220192019 Family - 22/12/2019 TripAdvisor 인증 리뷰

Room need renovated. Good service and very welcoming assistance prior to our stay. Staff put attention on details requested and try to fulfill all our requirements. Overall services is really good, although the hotel really need more attention on the room.

Dear Adi, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great!

트립어드바이저 평점 4.0/5

Vaynard888 Business - 10/12/2019 TripAdvisor 인증 리뷰

The staff is really kind, when i went to the receptionist, and he knew i was a member of Leclub Accor (ALL), he bring me to the desk of member (rarely i found the desk was used at hotel around Jakarta), when i just sat, the member receptionists bring me drinks and cakes (i only experience this at Novotel Makassar), and ask me is there anything that i need, so nice and thoughtful!

Dear Vaynard888, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Expect the unexpected

트립어드바이저 평점 5.0/5

OnAir49109133009 Friends getaway - 12/11/2019 TripAdvisor 인증 리뷰

The hospitality was excellent on arrival and throughout my stay at Mecure Grand Mirama Surabaya. Didnt expect the level of service i received even as a classic Accor member. Understandably the property has aged and certain items in the room arent in 100% working condition but overall it was a great stay. Some fittings in the room were loose but that was a small issue. Breakfast was very simple and is at a relatively affordable price. Will stay at the hotel again.

Dear On Air, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Nice hotel in Surabaya

트립어드바이저 평점 5.0/5

esantoso Business - 12/08/2019 TripAdvisor 인증 리뷰

Mercure Surabaya has new tower which is very nice. Staffs are very friendly and helpful. Room is great and breakfast also has many variety. Mercure Surabaya has a nice coffee shop in the lobby. The hotel has undegone big facelift since I went there few years ago and very impressive for Mercure Hotel standard. Highly recommended hotel in Surabaya for a decent price.

ESantoso yang terhormat, Salam hangat dari Mercure Surabaya . . . Terima kasih atas support yang telah anda berikan terhadap Mercure Grand Mirama Surabaya. Kami sangat berterimakasih atas review yang telah ditulis. Kami akan selalu berusaha memberikan fasilitas dan pelayanan yang terbaik untuk mencapai kepuasan yang diinginkan oleh semua orang. Sampai bertemu lagi di kunjungan berikutnya di hotel kami. Salam, Sugito Adhi General Manager

NICE HOTEL IN TOWN

트립어드바이저 평점 4.0/5

614syedi Business - 11/07/2019 TripAdvisor 인증 리뷰

Nice hotel within the town area. Hotel is big so be prepared sometimes there are local events that make the lobby very packed. Not many convenient stores nearby so be prepared to bring your own snacks when you come

Dear 614syedi, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

city centre

트립어드바이저 평점 4.0/5

Bambanghartono Family - 08/07/2019 TripAdvisor 인증 리뷰

I stay with my family in this hotel. Check in and check out is fast. Room is comfort, clean, unique decoration. Breakfast is various menu. Only swimming pool that I find is not comfort for using, is dirty. Overall, this hotel is near Tunjungan Plaza and at city centre, good for business and family.

Dear Mr.Bambang Hartono, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Comfort hotel in Surabaya

트립어드바이저 평점 4.0/5

pengelanaj Business - 30/06/2019 TripAdvisor 인증 리뷰

Good & convenience hotel. Room are clean. Staffs are very kind and helpful. Perfect location if you have a meeting location in central surabaya. Breakfast are perfect. Many options for Indonesian food.

Pangelana J yang terhormat, Salam hangat dari Mercure Surabaya . . . Terima kasih atas support yang telah anda berikan terhadap Mercure Grand Mirama Surabaya. Kami sangat berterimakasih atas review yang telah ditulis. Kami akan selalu berusaha memberikan fasilitas dan pelayanan yang terbaik untuk mencapai kepuasan yang diinginkan oleh semua orang. Sampai bertemu lagi di kunjungan berikutnya di hotel kami. Salam, Sugito Adhi General Manager

Its not accor standard

트립어드바이저 평점 2.0/5

435ana Solo travel - 29/11/2018 TripAdvisor 인증 리뷰

Very this appointed this time, as a gold member they did upgrade me (to a better room, supposed to be). After very late check & didnt realise until i went to bathroom. The bathroom is filthy even the glasses for toothbrush filthy. I did made complaint in morning & they move me to different tower (new), bit better but still not the best.I hope the management to take this matter seriously with cleanliness & hygine.Even breakfast cutlery still a bit greasy. I stay at accor hotel around the world & this is one of the worse so far.

Dear An a, May I begin by thanking you for your review on TripAdvisor. It is an honor to have a gold member stay in Mercure Surabaya and sincerely appreciate you taking the time to send us your feedback. I do apologize to hear your experience about your dissatisfaction with room allocation.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share with our team. We will sort it out and make things better. Your feedback is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Mercure Grand Mirama Hotel Surabaya. Kind Regard Joni Front Office Manager

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