Grand Mercure Surabaya City bintang 5

Catatan tamu Avis (Peringkat ALL) 4.5/5 349 ulasan

Hotel yang disetujui ALLSAFE

+ 18 Layanan

Keistimewaan hotel

  • Hotel terletak di dekat kawasan bisnis, pusat perbelanjaan, dan area parkir karnaval.

  • Dekat Maspion Square

  • Restoran menawarkan ragam kuliner autentik ala Indonesia, Asia, dan Barat.

  • Nikmati aktivitas harian gratis selama menginap bersama kami.

  • Tamu dapat menikmati WiFi gratis di kamar dan area publik.

Lokasi hotel

Grand Mercure Surabaya City

Jl Ahmad Yani No 71
Margorejo
Wonocolo
60238 surabaya
indonesia

Faks: (+62)31/99845999

Check-in dari 14h00

Check out sampai 12h00

  • Dengan pesawat

    JUANDA Pada 15km / 9 mil

  • Dengan kereta

    MARGOREJO Pada 0km / 0 mil

GPS:-7.314266, 112.734917

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
  • Kolam renang
  • Parkir
  • Restoran
  • Hotel bisa diakses kursi roda
  • Kesehatan
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat

MARGO7 RESTAURANT

Restoran Patita menawarkan pilihan masakan Indonesia, Asia, dan Barat dalam format a la carte dan prasmanan.

Akomodasi kami

Grand Mercure Surabaya Margorejo memiliki 241 kamar yang menghadap kota Surabaya. Nikmati kenyamanan dan kelapangan untuk relaksasi Anda.

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 6

  • Ukuran maksimal: 756

  • Kapasitas maksimal: 756 orang

  • Kapasitas perjamuan maksimal: 320 orang

Cari tahu lebih lanjut

Ulasan pelanggan kami untuk
Grand Mercure Surabaya City

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.5/5

349 ulasan

Peringkat TripAdvisor 5.0/5

209 ulasan

2021 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2021

Amazing Stay

Catatan Tripadvisor 5.0/5

rizkynas2021 13/10/2021 Ulasan TripAdvisor tersertifikasi

The way they personalized me was amazing. They put some pictures of me on the bed and provide me some snacks and cake for free! Checked in was so smooth helped by Fhany and his staffs. Won’t forget to mention Atika who has been attached with me from pre Arrival until my departure! Good Work Grand Mercure Surabaya!

Business Stay 16.Feb.21

Catatan Tripadvisor 5.0/5

capteugenesebastian Business - 22/02/2021 Ulasan TripAdvisor tersertifikasi

Had a very comfortable stay pampered by a very efficient, professional a willing team. Lovely breakfast, Good pandemic precautions and clean. Guess relations officer Atika was efficient and professional.

Dear Captain Eugene, we would like to say thank you for your review about Grand Mercure Surabaya City. We are delighted that you have a comfortable stay with us. We are happy that you have experienced breakfast, good health protocol and cleanliness that meet your expectations. Also, it is our pleasure to hear that Ms. Atika had demonstrated her professionalism in taking care your needs. These really motivate us to be better in the future. Looking forward to welcoming you back at Grand Mercure Surabaya City. Warmest regards,

Very Good

Catatan Tripadvisor 4.0/5

Prima1204 Business - 31/01/2021 Ulasan TripAdvisor tersertifikasi

The room is clean. The staff are very helpfull. A little bit trouble... if we can say... We check in at 1.30 am. The personil on duty did't understand how to redeem point... No body explain that the minibar is included in room fare until the cleaning boy told us on the last day.

Great experiences, excellent service.

Catatan Tripadvisor 5.0/5

yudytjahjono Business - 15/01/2021 Ulasan TripAdvisor tersertifikasi

Eventhough stayed in this hotel for one night as an accorplus gold member, my experiences in this hotel was great. I was personally attended by the duty managers. Especially Mr Samsul, the front desk duty manager was very polite and helpfull. As a duty manager, he even had time to deliver my luggage to the room. I was feeling honoured. The breakfast experiences was great. Another restaurant duty manager (sorry, i forgot the name) bought some fresh juice for me and even take selfie with me. Eventhough some dish was seasoned blandly, generally my breakfast experiences was very superb. The executive suite room was very spacious, modern, stylish and very clean. I enjoyed complimentary welcome cakes and in-room cofee machine. It's my pleasure to stay again in this hotel.

Best Accor hotel in Surabaya

Catatan Tripadvisor 5.0/5

YapDenny 08/01/2021 Ulasan TripAdvisor tersertifikasi

This is easily the best Accor Hotel in Surabaya, very new and modern. Breakfast restaurant has a nice look and spacy. Special thanks and mention to Diah and Mila from the front office who have helped us to find and ship our kid's lost shoe and our precious YL diffuser! They were very attentive to help us from beginning until it was found and sent over to our house. Will definitely stay here again when we return to Surabaya.

First Impression for staying 3 weeks

Catatan Tripadvisor 5.0/5

purwadirama Business - 27/09/2020 Ulasan TripAdvisor tersertifikasi

Good things : - Quiete a new hotel - Clean and luxurious interior - Close to Juanda airport (approx. 30 min) - Close to the toll gate (approx. 12 min) - Close to some shopping mall (Royal, Marina, and Maspion square) - Accor member benefit are implemented (me as a Platinum member got a free room upgrade and free evening snack, LOL) Bad things : - Lack of hospitality even I've stay for 3 weeks, they didn't recognize as a loyal guest. - Very Limited parking space - Very limited breakfast menu (maybe due to Covid situation). And then amazingly they don't provide cereal for a breakfast (even a motel always had a cereal for breakfast, come on guys, seriously?) - Need to call the housekeeping to get my laundry. I've told them many times to always bring my laundry after it's finished, but they never did. - You will got a special treatment if you are a flight attendant. (I'm just a normal person who need some place to stay, so I'm not special for them even though I spend 3 weeks stays there) - Somehow to many RESERVED board everywhere (I don't know who reserved so many table everywhere and everytime, still become mysterious for me, LOL)

Dear Mr. Rama P, Thank you for taking the time to tell us about your experience at Grand Mercure Surabaya City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachmad Suwardi General Manager

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