Hotel Majapahit Surabaya - MGallery bintang 5

Catatan tamu Avis (Peringkat ALL) 4.6/5 989 ulasan

Hotel yang disetujui ALLSAFE

Pesan informasi

+ 27 Layanan

Keistimewaan hotel

  • Labeled ALLSAFE

  • Exceptional character mixing classical colonial architecture.

  • Taman yang indah, kolam renang luar ruangan, spa pemenang penghargaan, dan tur bersejarah.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Lokasi hotel

Hotel Majapahit Surabaya - MGallery

Jalan Tunjungan 65
Kec Genteng
60275
60275 surabaya
indonesia

Faks: (+62)31/5454111

Check-in dari 14h00

Check out sampai 12h00

  • BUNGURASIH STATION:  BUNGURASIH

  • Dengan pesawat

    JUANDA INTL AIRPORT Pada 21,5km / 13,36 mil - Antar Jemput bayar

  • Dengan kereta

    PASAR TURI Pada 2,4km / 1,49 mil

GPS:-7.259726, 112.740077

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Hotel bisa diakses kursi roda
  • Kesehatan
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat

Akomodasi kami

Hotel Majapahit Surabaya memiliki 143 kamar dan suite. Masing-masing merupakan oase ketenangan, dengan interior kolonial klasik dan detail yang elegan.

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 8

  • Ukuran maksimal: 435

  • Kapasitas maksimal: 300 orang

  • Kapasitas perjamuan maksimal: 240 orang

Cari tahu lebih lanjut

Ulasan pelanggan kami untuk
Hotel Majapahit Surabaya - MGallery

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.6/5

989 ulasan

Peringkat TripAdvisor 4.5/5

1.174 ulasan

2021 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2021

Nice stay with historical ambience

Catatan Tripadvisor 4.0/5

guninta16 03/01/2022 Ulasan TripAdvisor tersertifikasi

Super nice and comfy stay. The receptionist was helpful and welcoming. My room was upgraded due to my Accor All membership. I like the historical ambience of the property. Room was clean despite the old furniture. Service at the restaurant during breakfast and was friendly and satisfactory, especially from Mr. Barley who looked very enthusiastic. Gym was reasonably well equipped. Minus points: lots of visitors not wearing mask and hotel staffs let them be and did not give them any warning. Very unfortunate that a five starred hotel was occupied by ignorant visitors. In addition, I was not offered welcome drink.

Dear Ms. Guninta, It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya. We are delightful to know that you are happy when you stayed here. It is a great pleasure to hear that we have met your expectations especially excellent services provided by our staff and the hotel facility it self. I fully understand your concern about health protocol, and it was very reasonable since the situation is still uncertain, please rest assured that we are taking the serious action and appropriate measures to address the problem and prevent future occurrence. please also accept my apologize on behalf of my team that missed to serve you welcome drink upon check in. I will definitely forward your compliments to all members of my team, especially Barley, in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon. With very warm regards, Kahar Salamun General Manager.

Legendary hotel with great potential

Catatan Tripadvisor 4.0/5

jeffreydelc 25/12/2021 Ulasan TripAdvisor tersertifikasi

It's a great iconic hotel from the founded by the family who also established Raffles Hotel in Singapore. The property was well maintained and comfortable, but stopped short of being luxurious. It needs some sprucing up to be worthy of its glorious past. Rooms were clean and service was friendly but the public area were a bit dated (stains on the walls and ceilings), amenities were modest, breakfast selection limited. There are guided tours twice a day which are very recommended. The spacious gardens are delightful and is a rarity among hotels in this city.

Dear Jeffreydelc, first of all thank you for taking the time to review us and for your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm however we have refurbished few areas recently, but yes we definitely need to pay attention to details like stain on the walls and ceilings, thank you so much for your kind input. The Hotel featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building. Hopefully can be improved soon meanwhile we do hope you will give us a chance to serve you again and better, with very kind regards Kahar Salamun, General Manager.

good to be back

Catatan Tripadvisor 4.0/5

mikesub 31/08/2021 Ulasan TripAdvisor tersertifikasi

i booked and stay for celebrate my friend birthday. the room quite good, clean and nice. i like the hotel ambience very historical old building. and the room also. all the things in the room very historical. from shower, basinet. room size quite big. their service excellent. they know what to do and what guest want.

Dear Mr. Mike, Thank you very much for taking the time to write us a nice review about Hotel Majapahit Surabaya. We are excited to read that you enjoyed the classic colonial architecture rich in history, and personalized services provided by our Talents. We are happy to hear that you have an excellent time with us, exploring the heritage trail of this hotel. once again, we wish your colleague the happiest birthday ever and thank you for helping other travelers convinced to stay with us and we do hope to serve you whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager

Great Stay at The Majapahit

Catatan Tripadvisor 5.0/5

jamestomlin Business - 13/01/2020 Ulasan TripAdvisor tersertifikasi

Third time staying at this hotel, great staff and great service. Always nice to stay at this hotel as a platinum Accor member. Love the breakfast options and the Maj bar. Will be back short;y for my next stay when in Surabaya.

Dear Valuable Guest first of all thank you for taking the time to review us and we appreciate your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm however we plan to refurbish few areas in the very near future. The Hotel featuring an open area Museum and all the Team is doing extra efforts to keep the Heritage of the building. We do hope to welcoming you again in the near future, with very kind regards Ratih

Awesome

Catatan Tripadvisor 5.0/5

Younitha Family - 06/01/2020 Ulasan TripAdvisor tersertifikasi

The oldfashioned hotel and also you can feel the historical ambience. Oldfashioned furniture in the big room. Helpfull staff and you can learn the history from the picture. Clean bathroom and room. Overall is good.

Dear Ms. Younitha, On behalf of The Hotel Majapahit Surabaya would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Hotel Majapahit Surabaya’s services and facilities offer a superior guest experience. The building is located in the heart of Surabaya and built in 1910, with unique combination architecture and interior of Classic colonial style with manicured garden. It feels great to know that you enjoyed our hotel, the facilities, and the genuine service that we offer. We hope to have the chance to welcome you back soon, Very Best Regards, Desi

Great value, great service, great vibe

Catatan Tripadvisor 4.0/5

V5636DAtimw Business - 09/10/2019 Ulasan TripAdvisor tersertifikasi

Travelling on business I enjoyed a great one night stay. Upgraded to a beautiful room with outside seating overlooking gorgeous gardens. Fantastic evening drinks in a safe pub environment with live band and friendly atmospehere. Superb breakfast al fresco. Late check out to facilitate onward travel. Well done all.

Dear Valuable Guest, thank you very much for your positive feedback and we hope you will consider our Property as your Home in Surabaya. Looking forward to welcoming you back With very kind regards Ratih

Museum Hotel

Catatan Tripadvisor 4.0/5

Nancy H Business - 28/09/2019 Ulasan TripAdvisor tersertifikasi

This is the third time staying in the Majapahit and won't be my last. The location is superior, just a short walk to one of the biggest shopping centres I've been in where you can easily spend a day. Every space is a masterpiece of its own. The lobby lounge is superb for business greetings. Staff are ever helpful to please. Breakfast is scrumptious with many choices. Rooms are so spacious.

Dear Valuable Guest, thank you very much for your positive feedback and we hope you will consider our Property as your Home in Surabaya. Indeed we would like to highlight and allocate an are of the Hotel as small Museum, somehow we are now collecting information and historical collections of the Property. We Look forward to welcoming you back With very kind regards Ratih

Beautiful and tranquil hotel but marred by poor housekeeping

Catatan Tripadvisor 4.0/5

Yvette O Couples - 14/09/2019 Ulasan TripAdvisor tersertifikasi

The grounds were immaculately maintained. Located near the newest and largest mall Tunjungan Plaza. However, the housekeeping needs to be improved many notches up. The carpet in the room had stains and visibly dirty at all the sides and corners. The toilet bowl was not cleaned thoroughly inside and outside. The reception staff was surprised and said they would report this to the housekeeping department.

Dear Valuable Guest, first of all thank you for taking the time to review us and for your positive comments, indeed this Legendary Property is unique and our aim is to keep its charm however we plan to refurbish few areas in the very near future. Will address Housekeeping issue to our Team as you have mentioned and we apologize for any inconvenience. We do hope to welcoming you again in the near future, with very kind regards Ratih

Beautiful Historic Hotel with Modern Comforts

Catatan Tripadvisor 5.0/5

2019smith2019 Family - 22/07/2019 Ulasan TripAdvisor tersertifikasi

This is a heritage hotel that has been unobtrusively upgraded to modern five star comfort level. It is walking distance to a big shopping mall. We (couple with two teenage children) stayed here in two rooms for two nights and found the rooms huge and comfortable. The breakfast buffet was lavish. Only issues were we were woken by the early call to prayer from the mosque, and we had a few mosquitoes in the room. These are pretty much standard complaints for Indonesian hotels, and the rooms opening onto the central garden of the hotel (which is part of the charm of the place) obviously makes mosquito entry to the rooms more likely. The hotel provides both insect spray and body insect repellent if you want to use these. We would stay here again in a heartbeat.

Dear Valuable Guest, thank you so much for taking the time to review us and for the positive feedback. Indeed our Property is a unique and Legendary Hotel. We are very happy you have enjoyed the stay with Your family and however we have no kids centre we still have a nice pool and on demand can also arrange some activities for them. Have addressed to our HK Team the mosquitoes issue as well. From the Hotel Facade probably customers cannot imagine how beautiful is the Property with its luxurious garden and architecture.. Again thank you for staying with us and looking forward to welcoming you back, with kind regards Ratih

GREAT HOTEL INSIDE A MALL

Catatan Tripadvisor 5.0/5

614syedi Business - 25/06/2019 Ulasan TripAdvisor tersertifikasi

The moment you enter the lobby, you will get that feeling of nostalgia, as the hotel was built in 1910, Very colonial, large rooms great amenities, the place is a must go. There is a huge courtyard in the middle, and the hotel is just a stone throw away from the huge Tunjangan Plaza Mall,

Dear 614syedi, Your feedback is truly valued and I would like to thank you for sharing your experience with us. I am so happy to hear that you had a great experience and we are definitely looking forward to your upcoming stay with us. Sincerely yours, Benny W.

Best Hotel Ever

Catatan Tripadvisor 5.0/5

Stuart S Couples - 14/04/2019 Ulasan TripAdvisor tersertifikasi

Stayed 2 wonderful nights in a Heritage Suite. Beautiful room ( my wife especially loved the bathroom) spacious and well appointed. The breakfast was incredible with a vast array of choices on offer. Service in all areas impeccable. Gardens are beautiful and despite being in the city center, you only hear the birds.

Dear Andaman295, Thank you very much for choosing Hotel Majapahit Surabaya and I hope you that you and your spouse have arrived home safe and sound from the travel. We are happy to see that you enjoyed your stay and appreciate all our excellent services. It is very nice to learn that you find our hotel location was very convenient. Thank you for sharing your experience with us, and we look forward to receiving you again. Very Best Regards, Thomas E. General Manager

Outstanding Staff. Magnificent Hotel.

Catatan Tripadvisor 5.0/5

855anita Couples - 30/03/2019 Ulasan TripAdvisor tersertifikasi

After a fall in the Spa ended my luxury holiday the Hotel GM FOM and staff all surprised me for my birthday in my room with flowers and song. It was completely unexpected and reconfirmed why we always stay here wheb in Surabaya. It is the Raffles Hotel of Indonesia. We stayed in the Legendary Suite and were treated like royalty. Car and driver at our disposal, Breakfast sent up to our room and I have to single out Evan who stayed with me the first night of me injury and waited on me hand and foot, checked in on me during shifts and messaged me on his day off to see that I was ok. Every attention to details is covered and I cannot recommend it highly enough. We will always stay here.

Dear 855anita, We hope that you have fully recovered and that you are very fine now. It is delightful to hear that you had a memorable stay with us. Thank you for your compliments due to your recent stay at Hotel Majapahit Surabaya. I have taken the liberty of sharing your kind words with the team, especially Mr. Evan and they are thrilled to know that you are sharing about your fabulous stay. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you back! Sincerely, Thomas E. General Manager

Vintage Hotel

Catatan Tripadvisor 5.0/5

Gerardus S Couples - 15/09/2018 Ulasan TripAdvisor tersertifikasi

The maintained architecture and interior of the colonial style hotel makes the hotel atmosphere different from other hotels, besides that it is also historic hotel which was told by one of the hotel staff who welcome kindly provided added value. For me this hotel is amazing....I'll be back

Dear Gerardus S, Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. I am delighted to know that you extremely happy when you stayed here. It is a great pleasure to hear that we have met your expectations in all aspects: the hotel classic colonial architecture surrounded by manicured gardens brings peace and tranquility, and especially the excellent service provided by our staff. Thank you for sharing your experience with us and we do hope to serve you again on your future visit. Very Best Regards, Thomas E. General Manager

A 'Must Stay' Hotel

Catatan Tripadvisor 5.0/5

nigel_craven Couples - 13/09/2018 Ulasan TripAdvisor tersertifikasi

With an interesting history, a wonderful setting, classic elegance, great staff and service, all for a price which provides excellent value for money, then you should stay here at least once.And once you have stayed here you will want to stay here again.

Dear Nigel C, It is delightful to hear that you had a memorable stay with us. Thank you for your compliments due to your recent stay at Hotel Majapahit Surabaya. We are excited to read that you enjoyed the heritage classic colonial architecture, the hotel history, excellent services provided by our staffs, and especially the experiences that money cannot buy We will share your feedback to the team as an encouragement to always make better improvements. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Thomas E. General Manager

Hotel with golden memory

Catatan Tripadvisor 5.0/5

amnk0000 Solo travel - 23/05/2018 Ulasan TripAdvisor tersertifikasi

Despite of air conditioning was lack working in the room 34, I admit the room decoration where I stayed is really nice. European style mix with Javanese culture, what a wonderful environment. Suggestion to management, to prevent a feeling of eerie silent at evening especially at the rear park corridor, may you consider a soft background music. Conclusion : this hotel is very suitable to whoever loves heritage

Dear amnk0000, Thank you for your valuable feedback which will certainly enable us to measure and improve our performance of hospitality services. We understand your concern on the Air Conditioner that were not being properly worked and the soft background music for rear park corridor, we have forwarded this issue to the related department for review. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Thomas E. General Manager

Oasis in the city centre of Surabaya

Catatan Tripadvisor 5.0/5

MWB031 Business - 08/05/2018 Ulasan TripAdvisor tersertifikasi

If you are looking for a heritage hotel with an authentic classical look and feel instead of the non distinctive 4 and 5 star concrete and glass hotels then Majapahit is the place to stay in Surabaya. Only 5 minutes walk from the 6 interconnected malls at Tanjungan Plaza. Lush gardens, attentive service, well appointed rooms and suites.

Dear MWB031, Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are excited to read that you enjoyed the accommodating staff, central location easily reached in a short trip, well preserved rooms and manicured gardens. Thank you for recommending our hotel to other travelers and we do hope to serve you again in the near future. Very Best regards, Thomas E. General Manager

Enjoying excellent service for 2 weeks

Catatan Tripadvisor 5.0/5

RYS28 Couples - 08/02/2018 Ulasan TripAdvisor tersertifikasi

My wife and I stayed in Hotel Majapahit for 16 nights and we thoroughly enjoyed the experience. The best thing about the hotel is the excellent services offered by the staff. We also enjoyed the hotel amenities and facilities. The trimmed green gardens were wonderful views to behold every morning (or at all times in fact). The room was spacious, particularly since we had the opportunity to stay at the Majapahit suite. The location is right in the centre of CBD, within walking distance from Tunjungan Plaza, a massive shopping centre in Surabaya. Looking forward to stay in this hotel again.

Dear Mr. RYS28, It was a pleasure to have you as our guest at the Hotel Majapahit Surabaya during your recent visit and we hope that your journey home was safe and enjoyable. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve our facilities and services that we provide to ensure that we are meeting, if not exceeding your expectations. Again, thank you for taking time to share your experiences with us, please feel free to contact me if I can be of any further assistance for your future stay with us. I look forward to the opportunity of welcoming you back to the Hotel Majapahit Surabaya in the not too distant future. Heritagelly yours, The Management

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