Mercure Surabaya bintang 4

Catatan tamu Avis 4.2/5 5.187 ulasan

Hotel yang disetujui ALLSAFE

Pesan hotel ini

Kamar 1

Jumlah orang
Usia anak

Jaminan Harga Terbaik

Bagaimana itu bekerja?
Accor Live Limitless

Gratis: Daftar sebagai anggota

Saat memesan di hotel ini:

  • Saya mendapat poin Status & Reward

  • Saya dapat menggunakan poin Reward

  • Saya mendapatkan manfaat dari keunggulan

  • Saya tidak dapat memanfaatkan harga khusus anggota

+ 28 Layanan

Keistimewaan hotel

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Layanan di hotel dan sekitarnya

Check-in dari 14h00

Check out sampai 12h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • WIFI/Akses Internet
  • Tempat Parkir
  • Akses bagi tamu disabilitas
  • Layanan untuk anak-anak
  • Memiliki penyejuk ruangan
  • JUANDA INTL AIRPORTLayanan berbayar
  • Bahasa yang digunakan di hotel
  • Resepsionis buka 24 jam
  • CHECK-OUT DIPERPANJANG HINGGA PUKUL 18.00Layanan berbayar
  • Unit charger mobil
  • Laundry
  • Butik/belanja
  • Portir
  • Concierge
Rekreasi dan aktivitas
  • Kolam air dingin luar
  • Pusat kebugaran
  • KesehatanLayanan berbayar
  • Layanan untuk anak-anak
  • Golf
  • Motor 4 rodaLayanan berbayar
Katering
  • SarapanLayanan berbayar
  • 4 Restoran
  • 2 Bar
  • Layanan kamar
  • Mesin camilan & minuman
Layanan bisnis
  • 14 Ruang pertemuan
  • Hotel konvensi
  • Pusat bisnis
  • Sedia layanan fotokopi/cetak
Pesan informasi

Lokasi hotel

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264 surabaya
indonesia

Tel: +62315623000

Faks: (+62)31/5678383

Check-in dari 14h00

Check out sampai 12h00

  • Dengan pesawat

    JUANDA INTL AIRPORT Pada 20km / 12,43 mil - Antar Jemput bayar

  • Dengan kereta

    Gubeng Station Pada 4km / 2,49 mil

GPS :-7.28505, 112.739236

Akomodasi kami

Superior 2 Tempat Tidur Single

Kamar disabilitas
  • Maks. jumlah orang: 2
  • Area: Dari 28 / 301 sq ft
  • Pemandangan: Sisi kota *

* Tergantung ketersediaan

  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • meja kerja
  • Produk kamar mandi(...)

Superior 1 Tempat Tidur Queen

Kamar disabilitas
  • Maks. jumlah orang: 2
  • Area: Dari 28 / 301 sq ft
  • Pemandangan: Sisi kota *

* Tergantung ketersediaan

  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • meja kerja
  • Produk kamar mandi(...)

Premier Superior Queen

Kamar disabilitas
  • Maks. jumlah orang: 2
  • Area: Dari 24 / 258 sq ft
  • Pemandangan: Pemandangan taman, Sisi kebun, Sisi kota *

* Tergantung ketersediaan

  • Air Mineral Gratis di Kamar
  • TV berwarna satelit/kabel
  • meja kerja
  • Produk kamar mandi
  • Mini bar dengan minuman ringan gratis(...)

Premier Superior Twin

Kamar disabilitas
  • Maks. jumlah orang: 2
  • Area: Dari 24 / 258 sq ft
  • Pemandangan: Pemandangan taman, Sisi kolam renang, Sisi kebun, Sisi kota *

* Tergantung ketersediaan

  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • Produk kamar mandi
  • Mini bar dengan minuman ringan gratis(...)

Deluxe 1 Tempat Tidur Queen

Kamar disabilitas
  • Maks. jumlah orang: 2
  • Area: Dari 30 / 323 sq ft
  • Pemandangan: Pemandangan taman, Sisi kebun, Sisi kota *

* Tergantung ketersediaan

  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • Produk kamar mandi
  • Mini bar dengan minuman ringan gratis(...)
Kamar

Restoran dan bar kami

LAN HUA

Jenis hidangan: Cina

Restoran hidangan Cina modern kami dapat menampung 90 orang serta dilengkapi 3 ruang makan pribadi.

Makan siang

10:00 - 14:30

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

18:00 - 21:00

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

EBISU

Jenis hidangan: Jepang

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

Makan siang

11:00 - 14:30

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

18:00 - 21:00

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

COFFEE CAFE

Jenis hidangan: Kafe

Food Truck Concept

Makan siang

00:00 - 00:00

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

00:00 - 21:00

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

TRIMURTI RESTO

Jenis hidangan: Regional

Hidangan Indonesia dan internasional di dapur bergaya terbuka, di dekat area lounge dengan pemandangan ke kolam renang dan kolam ikan.

Makan siang

11:30 - 14:30

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

18:00 - 21:00

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

COFFEE CAFE

Foto non-kontrak

Lounge kopi kami yang bergaya Amerika menyajikan roti lapis dan kue sepanjang hari dan hiburan live mulai jam 18.00.

Makan siang

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

OASIS SWIMMING POOL

Foto non-kontrak

Kolam renang Oasis terletak di bagian belakang bangunan hotel dg penataan taman yang menarik dan bar camilan di kolam.

Makan siang

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 14

  • Ukuran maksimal: 1.100

  • Kapasitas maksimal: 1200 orang

  • Kapasitas perjamuan maksimal: 700 orang

Cari tahu lebih lanjut

Ulasan pelanggan kami untuk
Mercure Surabaya

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.2/5

5.187 ulasan

tripadvisor

Peringkat TripAdvisor 4.0/5

1.171 ulasan

Short business trip stay and it was excellent as always

Catatan Tripadvisor 5.0/5

kowaraalbert Business - 10/04/2021 Ulasan TripAdvisor tersertifikasi

The staff was really helpful and fast response. Location is amazing, right in the heart of Surabaya city, The room is above standard for 4* hotel, even though the building is quite old already, nevertheless it is well maintained.

Dear , Kowaraalbert We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Bintang 4 ala ala

Catatan Tripadvisor 2.0/5

Fideliastella 16/03/2021 Ulasan TripAdvisor tersertifikasi

Not qualify the 4 star standard. Got upgraded to 1 level higher with new building they said but the room was terrible. The water gutter in bathroom stuck and was floded while showering. The same with the wastafel. The dust bin not even compatible to be open, it was broken but still used in the bathroom. Mh hubby was sleeping using mask because the bed was dusty and his alergy occured. :((

Dear, Fideliastella Greetings from Mercure Grand Mirama Hotel, Surabaya Thank You for choosing us as your stay in Surabaya. It is our commitment to deliver excellent service to our costumer everyday. It is with sincere regret that we note your dissatisfaction on stay in the room. I deeply regret that your room did not meet your expectation. Please accept my humble apologies for this matter, I will train back our staff to enhance quality of service. I hope you might see the changes. Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Grand Mirama Hotel team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future. I would like to end by saying that it was a pleasure to serve you attend, we hope to see you again soon where you can witness the improvements we have made. Sincerely, Joni Guest Service Manager

The worst hotel covid protocol

Catatan Tripadvisor 1.0/5

TjokSusanni 03/01/2021 Ulasan TripAdvisor tersertifikasi

Just check your cctv in lobby, a lot of people from wedding didn’t use any face mask and no one from the hotel reprimanded, the worst hotel service that I ever stayed in my life especially during this pandemic.. I waited for almost 20 minutes to check in even though I’m accor member, no priority line and service from security was very bad, I unload my luggage alone. Never ever come back to this hotel.

Dear Tjok Susani, Greetings from Mercure Grand Mirama Hotel, Surabaya Thank You for choosing us for your stay in Surabaya. It is our commitment to deliver excellent service to our customers every day. It is with sincere regret that we note your dissatisfaction with our services on that day. I deeply regret that the health protocol procedure did not meet expectation. Our "Gugus Tugas" team always remind our employee and guest to wear face masker, wash their hand or use hand sanitizer and also we ask the Health medical result for every customer that wants to stay with us. Our health protocol procedure is based on ALL safe and CHSE guidance that we already received the certificate a few months ago. Please accept my humble apologies for this matter, I will train back our staff to enhance quality of service. I hope you might see the changes. Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Grand Mirama Hotel team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future. I would like to end by saying that it was a pleasure to serve you, we hope to see you again soon where you can witness the improvements we have made. Warm Regards, Joni Guest Service Manager

very uncomfortable with the prevailing health standards

Catatan Tripadvisor 1.0/5

PEmudaROmantis 11/12/2020 Ulasan TripAdvisor tersertifikasi

I canceled / did not occupy the room I had ordered at all, this hotel is really sad about the standard health protocols applied, starting from the lobby, room corridors, restaurants, everything is not according to the rules applied / agreed upon and committed, both from the hotel, the government and from the "All" side, although they have violated their own commitments there is no guilt at all, I hope this hotel will not become a new cluster of the spread of COVID19.

Dear Pemuda Romantis, May I begin by thanking you for your review on TripAdvisor. I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear about your experience during your stay regarding the health protocol procedure.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share it with our team. We will sort it out and make things better. Your feedback is very valuable to us as we work to be better every day. It is through feedback such as yours that we can maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. And we proud to announce to you that we have received the "ALL Safe" certificate from ACCOR and CHSE certificate from Kemenparekraf. Our standard of service is based on health protocol procedures such as we provide Thermal scanners in the hotel entrance and hand sanitizer in every corner hotel area. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again to Mercure Grand Mirama Hotel Surabaya. Kind Regard Joni Guest Service Manager

Great Property with Poor Service

Catatan Tripadvisor 3.0/5

simonhoedoyo Business - 26/10/2020 Ulasan TripAdvisor tersertifikasi

Good location, easy access, city center. Well maintained hotel, but unfortunately poor service as lack of good quality employee. Check in too slow, many queue, and one officer only chit chat with guest and the other busy with the computer doing the check in, the chit chat women officer even don’t care somebody on priority welcome desk where her bags and stuff also there. Poor service continues, my key won’t work, even after complain, and answered sorry for input wrong room number, another hour useless. Welcome drink, better skip, poor option. Room is too noisy by the AC fan sound, amplify through the tunnel maybe, and another complain to engineering with small progress. Thank God I’m already too tired for another complain.

Dear Simon Hoedoyo, May I begin by thanking you for your review on TripAdvisor. I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear your experience during the stay.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share with our team. We will sort it out and make things better. Your feedback about our staff quality and AC in your room is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Mercure Grand Mirama Hotel Surabaya. Kind Regard Sugito Adhi General Manager

Extraordinary Room

Catatan Tripadvisor 5.0/5

Ayom_Rahwana 03/09/2020 Ulasan TripAdvisor tersertifikasi

It was wonderfull experience. We had two suite room with connecting door. It's a WOW experience. Nice view to the city, nice setup room for living room, we had so many electricity plug-in connector, nice bathroom, I'm very pleased. Breakfast was ok, they served SOTO which I thought was delicious. Everything was great. Thank you

Dear Pak Ayom Rahwana, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Comfortable Short Stay in Mercure Surabaya

Catatan Tripadvisor 5.0/5

Beniis1105 Business - 18/08/2020 Ulasan TripAdvisor tersertifikasi

It's a pleasant to stay during COVID-19 in Mercure Surabaya. The Hotel provides temperature check and hand sanitizer. Nice and comfortable room, spacious, and modern look. Breakfast was not so variety maybe this was only in this condition. Service during breakfast was great and the staff was very helpfull. Pool was not operated and not maintained well. Overall, it was comfortable.

Dear , Beniss 1105 We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Nice Room and Strategic

Catatan Tripadvisor 4.0/5

legionnes Family - 20/01/2020 Ulasan TripAdvisor tersertifikasi

Nice room and we've good time for rest after long trip. strategic location in the city. Front office handle us with care. we've to wait during our room still make up because of my upgrade, but it's worth it.

Dear Legionnes We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great location

Catatan Tripadvisor 4.0/5

Andrewow26 Family - 04/01/2020 Ulasan TripAdvisor tersertifikasi

Nice cozy hotel... great location in the middle of surabaya. great breakfast and coffee... nice swimming pool. surrounded with trees, soo the temp always cool. great jappanese food. you can rent a bike or electric bike infront

Dear Andrewow26, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great stay

Catatan Tripadvisor 5.0/5

Therballix Family - 30/12/2019 Ulasan TripAdvisor tersertifikasi

Great stay with excellent service, all the staff are very welcome and nice. The suite room is excellent, its clean and quite spacious. The breakfast quite tasty and the location not far from the highway gate. Thanks

Dear Therballix, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Property need renovation

Catatan Tripadvisor 3.0/5

adi1220192019 Family - 22/12/2019 Ulasan TripAdvisor tersertifikasi

Room need renovated. Good service and very welcoming assistance prior to our stay. Staff put attention on details requested and try to fulfill all our requirements. Overall services is really good, although the hotel really need more attention on the room.

Dear Adi, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great!

Catatan Tripadvisor 4.0/5

Vaynard888 Business - 10/12/2019 Ulasan TripAdvisor tersertifikasi

The staff is really kind, when i went to the receptionist, and he knew i was a member of Leclub Accor (ALL), he bring me to the desk of member (rarely i found the desk was used at hotel around Jakarta), when i just sat, the member receptionists bring me drinks and cakes (i only experience this at Novotel Makassar), and ask me is there anything that i need, so nice and thoughtful!

Dear Vaynard888, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Expect the unexpected

Catatan Tripadvisor 5.0/5

OnAir49109133009 Friends getaway - 12/11/2019 Ulasan TripAdvisor tersertifikasi

The hospitality was excellent on arrival and throughout my stay at Mecure Grand Mirama Surabaya. Didnt expect the level of service i received even as a classic Accor member. Understandably the property has aged and certain items in the room arent in 100% working condition but overall it was a great stay. Some fittings in the room were loose but that was a small issue. Breakfast was very simple and is at a relatively affordable price. Will stay at the hotel again.

Dear On Air, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Nice hotel in Surabaya

Catatan Tripadvisor 5.0/5

esantoso Business - 12/08/2019 Ulasan TripAdvisor tersertifikasi

Mercure Surabaya has new tower which is very nice. Staffs are very friendly and helpful. Room is great and breakfast also has many variety. Mercure Surabaya has a nice coffee shop in the lobby. The hotel has undegone big facelift since I went there few years ago and very impressive for Mercure Hotel standard. Highly recommended hotel in Surabaya for a decent price.

ESantoso yang terhormat, Salam hangat dari Mercure Surabaya . . . Terima kasih atas support yang telah anda berikan terhadap Mercure Grand Mirama Surabaya. Kami sangat berterimakasih atas review yang telah ditulis. Kami akan selalu berusaha memberikan fasilitas dan pelayanan yang terbaik untuk mencapai kepuasan yang diinginkan oleh semua orang. Sampai bertemu lagi di kunjungan berikutnya di hotel kami. Salam, Sugito Adhi General Manager

NICE HOTEL IN TOWN

Catatan Tripadvisor 4.0/5

614syedi Business - 11/07/2019 Ulasan TripAdvisor tersertifikasi

Nice hotel within the town area. Hotel is big so be prepared sometimes there are local events that make the lobby very packed. Not many convenient stores nearby so be prepared to bring your own snacks when you come

Dear 614syedi, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

city centre

Catatan Tripadvisor 4.0/5

Bambanghartono Family - 08/07/2019 Ulasan TripAdvisor tersertifikasi

I stay with my family in this hotel. Check in and check out is fast. Room is comfort, clean, unique decoration. Breakfast is various menu. Only swimming pool that I find is not comfort for using, is dirty. Overall, this hotel is near Tunjungan Plaza and at city centre, good for business and family.

Dear Mr.Bambang Hartono, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Comfort hotel in Surabaya

Catatan Tripadvisor 4.0/5

pengelanaj Business - 30/06/2019 Ulasan TripAdvisor tersertifikasi

Good & convenience hotel. Room are clean. Staffs are very kind and helpful. Perfect location if you have a meeting location in central surabaya. Breakfast are perfect. Many options for Indonesian food.

Pangelana J yang terhormat, Salam hangat dari Mercure Surabaya . . . Terima kasih atas support yang telah anda berikan terhadap Mercure Grand Mirama Surabaya. Kami sangat berterimakasih atas review yang telah ditulis. Kami akan selalu berusaha memberikan fasilitas dan pelayanan yang terbaik untuk mencapai kepuasan yang diinginkan oleh semua orang. Sampai bertemu lagi di kunjungan berikutnya di hotel kami. Salam, Sugito Adhi General Manager

Its not accor standard

Catatan Tripadvisor 2.0/5

435ana Solo travel - 29/11/2018 Ulasan TripAdvisor tersertifikasi

Very this appointed this time, as a gold member they did upgrade me (to a better room, supposed to be). After very late check & didnt realise until i went to bathroom. The bathroom is filthy even the glasses for toothbrush filthy. I did made complaint in morning & they move me to different tower (new), bit better but still not the best.I hope the management to take this matter seriously with cleanliness & hygine.Even breakfast cutlery still a bit greasy. I stay at accor hotel around the world & this is one of the worse so far.

Dear An a, May I begin by thanking you for your review on TripAdvisor. It is an honor to have a gold member stay in Mercure Surabaya and sincerely appreciate you taking the time to send us your feedback. I do apologize to hear your experience about your dissatisfaction with room allocation.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share with our team. We will sort it out and make things better. Your feedback is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Mercure Grand Mirama Hotel Surabaya. Kind Regard Joni Front Office Manager

Mercure Surabaya

Catatan Tripadvisor 5.0/5

ragsmenon Friends getaway - 24/04/2018 Ulasan TripAdvisor tersertifikasi

Mercure Surabaya is centrally located at Jl Dharmo. Hotel is ideal for Business & Leisure travellers. Hotel is very close to various tourist spots and shopping arcades. Hotel has a fully equipped Gym and a good swimming pool. Restaurants serve international cuisine and room service is truly remarkable. 24 hour Coffee shop is a good place to relax. Overall a great experience.

Dear Ragsmenon , We very much appreciate your comments regarding your stay at the Mercure Surabaya at Tripadvisor. It is always a pleasure to receive positive feedback. Mercure Surabaya is centrally located at Jl Dharmo 68-78 Surabaya. Hotel is very close to various tourist spots and shopping arcades. Hotel has a fully equipped Gym and a good swimming pool. Restaurants serve international cuisine and room service is truly remarkable. 24 hour Coffee shop is a good place to relax. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Excellent service

Catatan Tripadvisor 5.0/5

acealan Solo travel - 14/02/2018 Ulasan TripAdvisor tersertifikasi

Smooth check in and out. Got room upgraded as accor gold member. Room very clean and nice. Excellent service from the staff and service crew from the restaurant. Thanks to front desk especially Liliana and Vina and the housekeeping crew.

Dear Acealan , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

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