Mercure Surabaya Grand Mirama bintang 4

Dear Rizki B., Thank you very much for sharing your kind words about your recent stay with us at Mercure Surabaya Grand Mirama. We are delighted to know that you had a comfortable experience. Your satisfaction is our priority, and it is always rewarding to hear that our efforts in providing quality service and a welcoming atmosphere are appreciated. We look forward to welcoming you back soon for another pleasant stay. Sincerely, Sugito Adhi Cluster General Manager

Dear Mrs Wiwin S., Thank you so much for sharing such a heartfelt and detailed review of your stay at Mercure Surabaya Grand Mirama. We are truly delighted to know that you felt satisfied with our service and that our team made you feel welcomed throughout your visit. We sincerely appreciate your kind words about our reservation team, receptionists, bellboys, breakfast team, driver, and especially our Chef who took the time to personally ask about your dining experience. We are very happy to hear that their warmth, responsiveness, and dedication contributed to your enjoyable stay. We also sincerely apologize for the inconvenience you experienced with the air conditioning during your first nights. We are grateful for your patience and understanding while our team worked to resolve the issue and arrange a more comfortable room for you. Your feedback regarding breakfast temperature has also been noted and will be shared with our culinary team for improvement. It is wonderful to hear that you would consider returning to Mercure Surabaya Grand Mirama next year, or even making us your regular hotel whenever you visit Indonesia. Your warm message and greetings will certainly be shared with our entire team. 🥰 We look forward to welcoming you and your family back next year and providing you with an even more comfortable and memorable stay. Sincerely, Sugito Adhi Cluster General Manager

Deni S. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya Grand Mirama. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Sugito Adhi Cluster General Manager

Kepada Bapak Faha Z. yang terhormat, Terima kasih atas ulasan positif yang telah Anda berikan kepada Hotel Mercure Surabaya Grand Mirama. Kami sangat senang mengetahui bahwa Anda merasa nyaman dengan suasana kamar yang tenang, bersih, dan memberikan rasa aman, baik untuk kebutuhan staycation maupun perjalanan bisnis. Kami juga menghargai apresiasi Anda terhadap lokasi hotel kami yang strategis dan memudahkan akses menuju pusat kota, kawasan bisnis, maupun berbagai destinasi di Surabaya. Kenyamanan dan kepuasan tamu merupakan prioritas kami. Semoga kami dapat kembali menyambut Anda di Hotel Mercure Surabaya Grand Mirama dan memberikan pengalaman menginap yang menyenangkan pada kunjungan berikutnya. Hormat kami, Sugito Adhi Cluster General Manager

Kepada Bapak Achmad A. yang terhormat, Terima kasih atas ulasan dan apresiasi yang telah Anda berikan kepada Hotel Mercure Surabaya Grand Mirama. Kami sangat senang mengetahui bahwa Anda merasa puas dan menikmati pengalaman menginap bersama kami. Terkait masukan mengenai ketersediaan makanan khas Per-SHU-SIAN ketika breakfast, kami sangat menghargai saran tersebut dan akan menyampaikannya kepada tim terkait sebagai bahan evaluasi serta pertimbangan dalam pengembangan pilihan menu kami. Kami berharap dapat kembali menyambut Anda di Hotel Mercure Surabaya Grand Mirama dan memberikan pengalaman menginap yang semakin nyaman dan berkesan. Hormat kami, Sugito Adhi Cluster General Manager