Catatan tamu Avis (Peringkat ALL) 4.4/5 1.969 ulasan
Hotel yang disetujui ALLSAFE
261 kamar & suite, termasuk tipe kamar Superior, Deluxe, Suite, dan Suite Executive.
Food Exchange | Pinisi Lounge Bar | Damsole Pool Bar
InBalance Wellness & Spa | Kolam Renang Dewasa dan Anak | Ruang Bermain Anak
Grand Ballroom dan 10 ruang fungsional
Pojok Web dengan Mac | Koneksi internet WiFi kecepatan tinggi di seluruh area hotel
Jl Kedung Baruk 28
Check-in dari 14h00
Check out sampai 12h00
Check-in dari - Check out sampai
Food Exchange by Novotel menawarkan pilihan prasmanan internasional dan a la carte, dengan beragam pilihan hidangan khas Asia dan internasional, serta hidangan a la minute. Desain bergaya memberi nuansa Eropa dan Asia.
Suite dan kamar tamu kami yang tertata apik dilengkapi Internet kecepatan tinggi. Baik Anda menginap untuk bekerja atau rekreasi, kami akan membuat Anda merasa seperti di rumah sendiri.
Jumlah ruang pertemuan: 13
Ukuran maksimal: 700 m²
Kapasitas maksimal: 1000 orang
Kapasitas perjamuan maksimal: 450 orang
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kamiCari tahu selengkapnya
Good accomodation, good service from the team, great breakfast
AdiSilSam 05/11/2021 Ulasan TripAdvisor tersertifikasi
Good and spacious accomodation, Good service from the team, marvelous breakfast in the room. Location is easy to reach with plenty space for car parking. However aircon in the room needs a little bit service as it is very hot in the afternoon. Overall was okay
Never Disappointed Me
Culture04127589723 Business - 17/10/2021 Ulasan TripAdvisor tersertifikasi
I'm always indulged with the Hospitality from Pre Stay until Check Out Love their treatments to me, then even greet me by my name whenever I cross the Lobby Floor at any time, fells like home for me. The New Executive Suite concept really nice for Business Travelling Food also Great for Dine In at the dining area, although I have to admit for food quality by Room Service slightly underrated due to Service Speed. but it's ok, I'll order snacks and drink next time for Room Service.
Great experiences, excellent service.
yudytjahjono Business - 25/09/2021 Ulasan TripAdvisor tersertifikasi
I am a repeater guest in this hotel. Even though I got a little disappointment with the new guest-relation staff, everything was perfectly arranged for me as a Platinum member. I appraise Mrs. Maria, the duty manager, who always patiently and diligently heard my critics regarding the hotel service, and do her best with her excellent service to fulfill my request. The breakfast was great, with excellent COVID-19 protocol.
mikesub 01/09/2021 Ulasan TripAdvisor tersertifikasi
i feel happy and satisfy when i stay at novotel somerset. they prepare room well. and all my request implemented and prepare by angga at the room before i check in. reception and concierge is very helpful and fast during my check in proses. good job and see u at my another stay.
2nd getaway stay at this modern hotel in East Surabaya
Andi M 17/03/2021 Ulasan TripAdvisor tersertifikasi
We booked 2 nights for our 2nd getaway leisure stay at Novotel Samator East Surabaya. The hotel rate is higher than our 1st stay back in November 2020, even for the lowest rate that comes with no breakfast for the Superior room. The service during check-in and check-out are faster now. We were given room 616, which was not completely cleaned as we noticed there was a leftover mineral water bottle in the mini fridge. The room and facilities are great, except that it had a slight smell of cigarettes (probably because it was functioned as a smoking room before) and also the toilet plumbing was leaking quite bad. The location is excellent, as we can explore some culinary options around MERR area nearby the hotel without worrying about the car parking as it is very spacious and free of charge for hotel guests. We also enjoyed the gym and the swimming pool, which now already equipped with a small roof around it to protect us from direct sunlight. The minus point is the crowded hotel lifts, but they already activated all 3 available lifts so not much can be done to resolve this issue (unless they plan to build more lifts in the future).
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