Hotel ibis Surabaya City Center bintang 3

I would like to start by thanking the hotel staff who were very friendly and helpful throughout our stay. The hotel is located near the heart of the city which is very easy to move around. The common areas in the hotel are clean and spacious. Rooms are as to be expected of Ibis, which mostly have similar layout. They are cleaned and the beds were also very comfortable and clean. However, the bath towels needed to be change entirely. They were blackened and some with stains on it. We do not know what was the stain from, some were black stains and other were brownish. We tried to change to others by requesting another set from the housekeeping however after 5 - 6 times changing, all were in the same conditions. All in all, the hotel service was excellent, staffs were very friendly and helpful, just the towels that were in need of change.

I come to this hotel quite regularly. I just realised that the concierge or security at the the lobby did not help the guess specially the one with luggage. I can manage my own but it would be good if the helpfulness was given to the customers.

Very welcome staff..good location, clean room... In the evening I checked in, they had angkringan...good ambiance... I like the simple design of Ibis Style rooms...the room is not too spacey but covered all we need

Nicely located near Tunjungan Plaza (one of the biggest and famous mall in Surabaya)You could find a lot of nice cafes, restaurants, street vendors around this hotelThe room is small, well it is IBIS, I cant expect more

The location of Ibis Surabaya City Center is really at the center of Surabaya and having effective and efficient facilities with affordable price per night. It is really good experiences with one of Ibis Hotel in Surabaya.

The location is the bonus, the main reason to go to ibis Surabaya City Center is the guaranteed comfort you'll get! I stayed there for 2 nights and I wish I have extra off day just to keep sleeping in the room. The room concept is really unique, the bathroom is definitely my favorite. Very very clean room and comfortable bed. Great experience!

TheHotel are very well located, clean and comfort as Ibis Standard Quality. Easy to access to Convention center and shopping mall also dining restaurants. THE ONLY MINUS IS THE TOWEL...REALY NEED REPLACEMENT

Good location (city center), close to mall and restaurant. Appropriate room rate and good services. A bit crowded when there were function / activities in the lobby area. Breakfast menu need to be improved (couldn't find cheese, sweetener)

Ibis SCC is very close to Tunjungan Plaza and also the typical souvenir center of east java. Good service from Front Office. Delicious morning breakfast. The rooms were clean and comfortable. Trust me.

I like how my room was arranged, desk and shelves are enough for two person. I went with my business partner. We never shared a room before and this room made it easy for us to do that. I'm not really sure that my sheets were clean though, but we worked until late and I was too tired to be bothered with that.

The hotel location is in the city centre, easy to find, the staff were friendly, no need to wait too long for check in and check out process. the internet connection need to be fix, it was too slow. overall the hotel is good and highlyb recomended

Staff extremely helpful,they help us to carry our luggage to our room (which is not much hotel to do this if u stay in economic brand hotel like this). nice hotel, great location and ill be back stay in this hotel for sure.

I stayed for one night again, yet difficult for them to find me a room with higher floor, the first stay on 2nd floor, now on the third floor. I didnt know, whether its fully occupied or they are already reserved for some purpose. This time, the bathroom, has some weird smell, i mean toward to not fun smell or not so nice. Breakfast was standard, as usual, since during fasting period, so the restaurant quite not so crowded. TV Channels and wifi speed ok normal standard.

I am happy to stay at ibis surabaya hotel by using accorhotels.com, so the service from ibis hotel is very satisfactory. And this was the first hotel we encountered with breakfast available from 05:00, so we had breakfast even though we had to checkout at 06.00 due to an early morning flight.

This hotel have superb location, in the Surabaya city center, within walking distance to Tunjungan Plaza. I'm enjoying my stay there, room was clean and breakfast buffet option is also very good for budget hotel. Will be back for next trip to Surabaya