Fairmont Ambassador Seoul

Avis müşterileri puanı (ALL Puanlama) 4.5/5 3.344 görüş

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Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu, 07335 SEOUL, South Korea

Açıklama

Otel ekstraları

  • A modern reception space offering Express Self Check-In & Check-Out Kiosks.

  • Panoramic Han River views from the majority of guest rooms.

  • Fairmont Fit will be closed on the third Tuesday of each month (Subject to change)

  • The pool is open to children aged five years and above, accompanied by a responsible adult.

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Otelin konumu

Fairmont Ambassador Seoul

Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu
07335 SEOUL
South Korea

GPS:37.525269, 126.929134

Telefon
Faks +82 2-3395-6170

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  3.344 görüş

TripAdvisor Derecesi  5.0/5  596 görüş

2024 mükemmeliyet sertifikası

Below average sleeping quality

Tripadvisor puanı 2.0/5

T I TripAdvisor onaylı yorum

Accor official site says Fairmont Seoul is a five-star luxury destination but we were disappointed with the lack of any luxury feel to this hotel. I was not sure if Accor had recently reviewed it. Their lobby was narrow and small yet packed with tables and chairs for the cafe along with luggage left by customers. I felt that the area was disorganised and chaotic. This Fairmont had a pool, which was badly maintained. Accor elites were offered soft drink only. From the room we saw a river and social or private housing blocks. Design was sadly nothing to see. The sleeping quality was below average as their bedding was all thin or minimum for us. Fairmont Seoul did not fit a bathroom door properly and each time the door was opened it made bang noise. The hotel also failed to provide a dark room. We found that it was difficult to navigate the city in English and we needed to have many cab rides. The hotel location did not help our stay.

Dear ti804, Thank you for sharing your recent experience with us. Your feedback is essential in our efforts to maintain and improve our services. I understand your perspective, and please know that we take all feedback seriously, whether positive or negative, as it helps us ensure the best possible experience for all our guests. While we strive to meet the diverse expectations of our guests, we acknowledge that individual preferences and perceptions can vary. Nevertheless, we value your input and will consider it carefully as we continue to enhance our offerings. If there are any specific aspects of your stay that you would like to discuss further or if you have any additional feedback to share, please feel free to reach out me via email to claire.kim@fairmont.com directly. Your satisfaction is our top priority, and we are here to address any concerns you may have. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Great new hotel

Tripadvisor puanı 5.0/5

brian w TripAdvisor onaylı yorum

Sany provided great service in the GOLD lounge on the 3rd floor. The hotel seemed to be staffed with a lot of young, competent and well trained people. Great location for business travel or tourism. Seems like a much more lively version of the equally high quality Conrad hotel across the street.

Dear X224WJbrianw, Thank you for taking the time to share your feedback with us. We are delighted to hear that Sany provided you with great service at the GOLD lounge on the 3rd floor. It is always our goal to ensure that our guests receive exceptional service throughout their stay. We take great pride in our team of dedicated and well-trained staff, and we are pleased to hear that their professionalism and competence made a positive impression on you. We are glad to know that you found our hotel's location convenient for both business travel and tourism. Once again, thank you for your kind words. We look forward to welcoming you back for another enjoyable stay in the future. If you have any further comments or need assistance with future bookings, please do not hesitate to contact us. Your satisfaction is our priority. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Excellent hotel and staff

Tripadvisor puanı 5.0/5

Matt C Aileler - TripAdvisor onaylı yorum

This is an excellent hotel that pays attention to every detail. The staff are attentive and friendly. Would strongly recommend. Jenny, Sany, Harry, Jeffery and Bek were some of the great staff that helped our trip be a memorable one. Looking forward to coming back.

Dear Matt C, We are truly grateful for your recent stay with us at Fairmont Ambassador Seoul and for taking the time to share your feedback. We deeply appreciate your recognition of their efforts in making your stay with us memorable. Jenny, Sany, Harry, Jeffery and Bek are valued members of our team, and we will ensure that they receive the commendation they deserve for their outstanding customer service. Ensuring that our guests receive personalized and attentive care is at the core of our hospitality philosophy, and we are delighted that the staffs exemplified this commitment during your stay. Once again, thank you for choosing to stay with us and for acknowledging the efforts of our team members. Your feedback serves as a great source of motivation for all of us here at Fairmont Ambassador Seoul. We look forward to the pleasure of welcoming you back for another memorable experience in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Great facilities, fantastic food and really pretty and handsome staff.

Tripadvisor puanı 5.0/5

Victor_Choi TripAdvisor onaylı yorum

During this first stay with my wife, I was impressed that there is such a wonderful hotel in Korea. Looking at the hotel's facilities, I was able to feel the unique and outstanding architectural beauty that makes it worthy of being a landmark of Seoul, which can be easily seen from across the Han River several kilometers away. Also, the closer I got to the building, the more I was impressed by its design. When I entered the lobby, I was overwhelmed by the sophisticated and luxurious atmosphere that I couldn't take my eyes off, and I felt like I was receiving a relaxed and comfortable welcome through the wide openness, just like the overseas Fairmont hotels. Among the hotel restaurants, I was surprised by the very high quality of the food at Spectrum. In particular, I could feel the freshness of the seafood, and the quality of the meat, as well as the signature Peking duck, was very good. My wife and I especially loved Mariposa on the 29th floor, where we stopped by at night after dinner, and the cocktails we had with the unforgettable night view were the most meaningful experience in our 20 years of marriage. If I were to talk about all the employees working at Fairmont Seoul, more than anything, they were so handsome and beautiful. When I saw the basic posture of making eye contact and listening to the story, as well as the elegant hand gestures and tone of voice, I couldn't help but admire that the employee training was really thorough. Also, I was surprised to see that there were many foreign employees who spoke Korean well, and I thought it was worthy of the reputation of a top global brand. As a result, Fairmont Ambassador Seoul was my favorite hotel that I would unquestionably visit again and I will definitely recommend it to everyone I know. I would like to express my sincere gratitude to Fairmont Seoul for providing a valuable experience to my wife and myself.

Dear Victor Choi, Thank you so much for sharing your wonderful feedback with us regarding your recent stay at Fairmont Ambassador Seoul. We are thrilled to hear that you had such a fantastic experience with us and that you were impressed by our facilities, food offerings, and service provided by staffs. It's truly heartwarming to know that you found our hotel to be a wonderful gem in Korea, and that you appreciated the unique architectural beauty that makes us a landmark in Seoul. We are delighted that you enjoyed the sophisticated and luxurious atmosphere of our lobby and that you felt warmly welcomed. It brings us immense joy to hear that your dining experience at Spectrum exceeded your expectations, especially with the freshness of the seafood and the quality of our signature dishes. We are especially pleased to hear that you had a memorable experience at Mariposa on the 29th floor, enjoying cocktails with a breathtaking night view. Your words about our employees are truly touching, and we are grateful for your kind compliments on their professionalism and dedication to providing exceptional service. Thank you for considering Fairmont Ambassador Seoul as your favorite hotel, and for recommending us to others. It means the world to us to know that we could provide you and your wife with a valuable and memorable experience. We look forward to welcoming you back for another unforgettable stay in the future. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Excellent service. Thank to the staff and especially mr.Bek

Tripadvisor puanı 5.0/5

ayubkh0n TripAdvisor onaylı yorum

The hotel itself beautiful and the service here is the true definition of luxury service. The staff named Bek is a remarkable staff at the hotel, showcasing exceptional interpersonal skills and a high level of professionalism. I will visit the hotel in the near future!

Dear Ayubkh0n, Thank you very much for your kind words and for sharing your wonderful experience with us. We are thrilled to hear that you found our hotel to be beautiful and that the service you received exceeded your expectations, reflecting the true essence of luxury hospitality. Your recognition of our staff member, Bek, is greatly appreciated. We are delighted to hear that Bek's exceptional interpersonal skills and professionalism made a positive impact on your stay. Providing outstanding service is at the heart of what we do, and we're glad that Bek exemplified this during your time with us. We're honored that you plan to visit our hotel again in the near future. We look forward to welcoming you back and ensuring that your next stay with us is just as memorable as the last. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

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