Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 yıldız

Dear Jeroen v, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing such a detailed and positive review. We are delighted to know that you appreciated our convenient location in Yongsan, with easy access to Yongsan Station, I-Mall, and the many dining options within walking distance. It is also wonderful to hear that you enjoyed the facilities within the Dragon City complex, including the gym, swimming pool, and Japanese sauna, and that they met your expectations of a five-star experience. We are especially pleased that you found your Junior Suite spacious, quiet, modern, and well equipped, and that the kitchen, washing machine, and rain shower added to your comfort during your stay. Your kind comments about the cleanliness and the generous breakfast selection are also truly appreciated. At the same time, we regret that the check-in process took longer than expected. Your feedback regarding efficiency has been noted and will be shared with our team as we continuously work to improve our service. As we begin the New Year, we would like to extend our warmest wishes to you for a happy, healthy, and successful year ahead. We sincerely hope to have the pleasure of welcoming you back to Grand Mercure Ambassador Seoul Dragon City on your next visit to Seoul. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Maybemev, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing such a thoughtful and detailed review following your nearly three-month stay at Grand Mercure Ambassador Seoul Dragon City. While we regret to learn that there were some equipment-related hazards in the apartment, we truly appreciate your understanding and are grateful that these did not overshadow the overall enjoyment of your stay. It was a true pleasure to have you with us, and we are especially touched by your kind recognition of our front desk team and housekeeping colleagues. Your warm words will be shared with Matthew, Joël, Jeff, Robin, Kyle, as well as Ms. Jo Hee-ok, Ms. Kim Mi-ju, and their teams, who will be delighted to know their efforts made a positive difference during your arrival and long stay in South Korea. We sincerely wish you a wonderful continuation in Korea and hope your time here continues to be filled with meaningful experiences. Should the opportunity arise, it would be our great pleasure to welcome you back again to Grand Mercure. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Resort18539697119, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your lovely feedback. Thank you very much as well for sharing such a heartfelt and wonderful review with us. It truly means a great deal to our entire team. While we regret that we are unable to identify the colleague who assisted you at check-in without your name or reservation details, please be assured that we will share your kind words with our Front Office team so that your feedback can still be recognized and appreciated. We are especially grateful for your generous comments about our Chief Concierge, Jeff Moon. He is indeed a truly rare and extraordinary member of our team, and your recognition of his genuine kindness, warmth, and dedication will mean a great deal to him. We will be very pleased to share your message with him. Thank you also for your kind appreciation of our Housekeeping team. We are delighted to know that you found your room consistently spotless, fresh, and beautifully maintained throughout your stay. Your compliments will be shared with them with great pride and gratitude. It is truly heartwarming to know that our hotel feels like a “home away from home” for you and your family, and that each visit is comfortable, familiar, and welcoming. Your trust and loyalty are the greatest compliments we could receive. As we welcome the New Year, we would like to wish you a wonderful and happy New Year 2026. May this new year bring you everything you have dreamed of, along with good health, happiness, and many beautiful moments with your loved ones. Thank you once again for your recommendation and for choosing Grand Mercure Ambassador Hotel & Residences Seoul Yongsan as your home in Korea. We sincerely look forward to welcoming you and your family back again very soon. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan 그랜드 머큐어 앰배서더 호텔 & 레지던스 서울 용산에서의 최근 투숙에 대한 소중하고 따뜻한 의견을 남겨주셔서 진심으로 감사드립니다. 시간을 내어 사랑스러운 피드백을 공유해 주신 점에 깊이 감사드립니다. 이처럼 따뜻하고 정성 어린 후기를 남겨주셔서 다시 한 번 진심으로 감사드립니다. 고객님의 소중한 말씀 하나하나가 저희 모든 직원들에게 큰 힘이 됩니다. 고객님의 성함이나 예약 정보가 없어 체크인을 도와드린 직원을 정확히 확인해 드리지 못하는 점은 양해 부탁드리며, 대신 프런트 오피스 팀 전체에 고객님의 따뜻한 칭찬을 공유하여 꼭 전달드리겠습니다. 특히 저희 Chief Concierge인 제프 문(Jeff Moon) 직원에 대한 아낌없는 칭찬에 깊이 감사드립니다. 제프 문 직원은 저희 호텔에서도 매우 특별하고 소중한 인재이며, 고객님께서 전해주신 진심 어린 감사의 마음은 반드시 본인에게 전달드리겠습니다. 또한 하우스키핑 팀에 대한 따뜻한 격려의 말씀도 진심으로 감사드립니다. 매일 깨끗하고 정돈된 객실로 편안한 시간을 보내셨다니 저희에게도 큰 보람이며, 해당 팀에도 고객님의 칭찬을 기쁜 마음으로 공유하겠습니다. 무엇보다 저희 호텔이 고객님과 가족분들께 ‘제2의 집’처럼 느껴진다는 말씀은 저희에게 가장 큰 칭찬입니다. 매번 편안하고 익숙하며 따뜻하게 느끼셨다는 말씀에 진심으로 감사드립니다. 다가오는 새해를 맞아 고객님과 가족분들께 2026년 새해에도 행복하고 멋진 한 해가 되시기를 진심으로 기원합니다. 새해에는 바라시는 모든 꿈이 이루어지고, 무엇보다 건강과 행복이 늘 함께하시기를 바랍니다. 다시 한 번 진심 어린 추천과 따뜻한 말씀에 감사드리며, 다음 한국 방문 시에도 고객님과 가족분들을 다시 뵐 수 있기를 진심으로 기대하겠습니다. 감사합니다. 폴린 드림 Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear TravelingAsiaKorea, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. Thank you for taking the time to share your lovely feedback. We are delighted to know that you enjoyed our facilities, including the swimming pool, fitness center, sauna, and screen golf, as well as our pet-friendly atmosphere and convenient location near Yongsan Station. It is wonderful to hear that you found our reception and concierge teams pleasant and helpful throughout your stay. We are also very pleased that you appreciated the convenience of the CU convenience store at ibis Styles, the wide variety of dining options at I’Park Mall, and especially the breakfast on the 3rd floor — and of course our little welcoming cats, who always bring a smile to our guests 😊 It is truly rewarding to know that you found the hotel quiet and relaxing, and that you enjoyed the magnificent view of Namsan Tower from the 28th floor. Your recommendation means a great deal to us. Thank you once again for choosing our hotel, and we very much look forward to welcoming you back again soon. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Dear Howards50, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. Thank you for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed your five-night stay with us and found our team helpful, friendly, and comfortable communicating in English. It is also a pleasure to know that you enjoyed discovering the story behind “Dragon City,” as well as the convenience of our location near Yongsan Station and I’Park Mall, with its wide variety of shopping and dining options. We are especially pleased that you appreciated your room and its residential-style amenities, including the washer/dryer, kitchenette, microwave, and dining area — features designed to make longer stays more comfortable and convenient. Thank you as well for mentioning the in-room manuals; we are glad they were helpful. It is wonderful to know that you enjoyed our breakfast buffet and omelette station, as well as the early opening time. Thank you also for your comment regarding oatmeal — your feedback is truly valuable and has been shared with our culinary team for their consideration. We are also happy that you were able to enjoy our fitness center and swimming pool during your stay. As we welcome the New Year, we would like to wish you a wonderful and happy New Year 2026. May this new year bring you good health, happiness, and many beautiful moments. Thank you once again for choosing our hotel and for your thoughtful and detailed review. We truly hope to have the pleasure of welcoming you back to Seoul and to our hotel again in the future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan