Banyan Tree Chongqing Beibei

Right now less than 24 hours in on a 3 night stay, and I have to say, this Banyan Tree's service standards are well below any property I've been at in the Banyan Tree Group, and as an Accor Platinum member really turns me off from the group as whole for having seemingly very low quality control over their properties after staying at another neglected Angsana just recently. Finished a gym workout a few minutes ago and had asked for a little milk for a protein shake as there wasn't store in walking distance and was told to pay 60 RMB + service charge for a glass of milk, LOL. I didn't say anything at that point and walked away, but I've been at properties, even budget properties such as holiday inn express, much lower grades, all around the world, and a little bit of milk was always given for free when asked when there wasn't an accessible supermarket nearby. This all despite the fact that Accor Platinum and Diamond members are supposed to be entitled to a welcome drink (or welcome drink vouchers), and we've got two rooms, and of course given nothing as always. Let me start with some previous observations others have made, yes, the property is definitely showing signs of neglect which matches the owner's other abandoned and falling apart construction sites nearby. In the rooms, wall and bathroom tiles are missing or darkened. I've seen quite a few floorboards are rotting away around the property. Between the two rooms we have, one room missed out on most toiletries, the other missed out on towels. When approaching a number of different staff with questions or help, you are treated as an inconvenience with rude or snappy attitudes. On arrival, was directed to eat at the Chinese restaurant for lunch around 1pm, except it was closed well before closing time, and looked like it hadn't been open in a while? Went to the other restaurant down the hall and was told to go back to the closed restaurant. Seems even the staff don't know what's going on with their own property.

Visited the hot spring at the resort, service from the staff was really good. I did not book in advance as this was my very first time. But the staff still warmly welcome with open arms as anyways it wasn’t crowded. The hot spring has the right temperature and the swimming pool is natural water without chlorine and extremely clean. The staff mentioned each of the room comes with its own indoor hot spring pool. I would definitely visit again and stay at this Banyan Tree Hot Spring resort!

Chongqing is hot,especially the hot pot.Nice view with nice service.We'll come u at first time with a big smile.Tatiana is very helpful with the little baby.Thanks for all the staff helped.Expecting to come back again.

Environment: Very nice, located in the mountains, fresh air, away from the hustle and bustle of the city, a small hidden and wild feeling. The decoration is Chinese retro, in which the hot spring is very pleasant, and the water quality is very good Service: very good attitude, the details are very well done. Food: quite a wide variety of choices, from Western food, Chinese food, and local Chongqing specialties. Very enjoyable!

It was a family retreat for my birthday, and we booked a two pool villa, hotel was ambient and nice, front desk staff Bella was extremely nice and kind. Will be back. Chongqing is a really nice city famous for its spicy food, good for weekend retreat and hot spring spa