玛雅哥巴悦榕庄 5 星

Tripadvisor 评级 5.0/5 4,657 评论

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Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,, 77710 普拉亚德尔卡曼, 墨西哥

描述

酒店其他优惠

  • 我们所有的别墅和套房都设有私人温水泳池，住宿期间，客人还可免费使用两辆自行车

  • 设备齐全的健身中心

  • PGA 锦标赛高尔夫球场 - 变色龙球场

  • 所有别墅内均设有私人泳池

  • 私人海滩

我们的客房

酒店位置

玛雅哥巴悦榕庄

Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 普拉亚德尔卡曼
墨西哥

GPS:20.679979, -87.022125

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

TripAdvisor 评级  5.0/5  4,657 评论

卓越奖 2024

Mayakoba Luxury

Tripadvisor 评级 5.0/5

aha236 经 TripAdvisor 认证的评论

This is our third time at Banyan Tree Mayakoba and it never disappoints. A truly stunning property that never feels crowded, luxurious accommodations with even more incredible views (we stayed in a lagoon view suite), and staff who go out of their way to make the overall experience unforgettable. Special shoutout to Regina who helped us throughout our trip and Francisco and Juan at the beach area, we cannot wait to come back!

20th Anniversary Celebration

Tripadvisor 评级 5.0/5

Arlette Y 经 TripAdvisor 认证的评论

My husband and I spent our 20th anniversary here and it was the best decision we could have ever made. The villas had everything we could ask for to reconnect privately and comfortably. René and Juan, as well as the entire staff, took excellent care of us! They always made sure we were happy without being bothersome. They arranged meals, activities., and answered all of our questions. The resort was beautiful, quiet and relaxing and the food was delicious!!! We will definitely be back.

Good but not perfect

Tripadvisor 评级 4.0/5

traveler8884 经 TripAdvisor 认证的评论

We went there in Oct and had a great time with the family. My family was really impressed by the facilities and friendliness of the staff. The Sands staff was particularly exceptional. Kudos to Victor, Naara, Maggie and Roger for making the trip really inviting and hospitable. They loved the face painting and I loved the bike ride along the path. They also loved the spa/massage which they mentioned was heavenly. A few misses was that the unit we were staying at had some issues. Our TV was missing some functions, the pool was not heated, and the master en-suite had some issues with both shower heads (bath and shower). This took away from the experience as we had to call the service a few times in order to get the problem resolved and could not enjoy the heated pool for one day. I guess the age of some units are starting to show. A side note is that the restaurant prices are pretty expensive for what you get but to be expected for a hotel of this caliber. If you are looking for value for the money this might not be a good option for you. Overall we had a good experience, we have been to other 5 star hotels where the experience was better.

Dear traveler8894, Receive a cordial greeting thanking you for choosing our Sanctuary of the Senses for your recent stay at Banyan Tree Mayakoba. It is absolutely gratifying that our guests recognize the hard work and warm attention of our staff, who without a doubt, make everything possible. It is always a great motivation for the team when they see their names mentioned by the guest and it gives them a sense of pride that they have been delivering the service that is expected. However, we deeply regret that your stay was not to your complete satisfaction due to the maintenance issues you experienced. We will take the necessary action to ensure this is not repeated. Hopefully you will provide us an opportunity to host you once again and give us a chance to pamper you. Kind Regards, Abel Morales Executive Assistant Manager

Very upsetting

Tripadvisor 评级 1.0/5

Alex C 经 TripAdvisor 认证的评论

THIS IS A VERY HARD REVIEW for me to leave. I never leave reviews good or bad as everyone has off days and unfortunately when things are amazing we forget to be grateful. I have visited this place twice in less than a year.. I was so excited to re-create what was a fabulous experience in April… shout out to Oscar, my favorite Miquel, and Felix and many more… I actually pointed out to all the amazing staff that I remembered them. Unfortunately when at the pool bar one of the bartenders called me Gordita thinking I didn’t hear or know what he was saying. I can absolutely get over that that.. I cried… I was offered a free dinner ( don’t know how I could eat after being called fat?) also that the pool tab would be taken care of ?. I spoke with Karen who was fabulous but had limited abilities to help me navigate my stay… I waited 3 hours to speak to Able the manager. He was dismissive, condescending and all around not solutionary. He tried to make it seem as though I made everything up. Let’s pretend my perception of being called fat was wrong.. as he said that Gordita is also food … I respect that he wants to protect his employees.. but our conversation could have kindly been… Alexandra where do we go from here?… I could go on about how much worse things went… I instead went to the room told my sister to pack our things … she was crying… we ended up leaving that night to stay at the Rosewood. I don’t know who will hear this but to Banyan have more people like Karen and speak with Able about not leading with ego and hearing how people feel.

October family visit

Tripadvisor 评级 5.0/5

Nicole B 家庭住宿 - 经 TripAdvisor 认证的评论

We loved our trip to Banyan Tree Mayakoba! The service was excellent. Juan and Rene were our concierges during our stay. They went above and beyond, checking in on us throughout the day and making sure we had everything we needed. We loved the villa with our own private pool. The housekeeping was incredible! They worked so hard twice a day cleaning and caring for our villa. We also enjoyed visiting the other properties throughout Mayakoba. Mayra was very helpful getting us back and forth to the Rosewood for dinner. We loved our stay!

Dear Nicole B, I would like to thank you for having chosen to come and stay at our resort during your recent visit to the Mayan Riviera. We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to share your experience with the Trip Advisor community. Knowing that you were satisfied with your stay makes us feel very proud of our hotel and the staff who make it all possible, striving to provide our guests with genuine attention from arrival to departure. It is very satisfying for us to receive such wonderful comments and descriptions, highlighting the beautiful hotel, our service. We also appreciate the mentions to the collaborators, for them it is a pride to see their names on this platform and to be recognized by you, our guests. Looking forward to welcoming you back with your lovely family to Banyan Tree Mayakoba in the near future! Sincerely, Abel Morales Executive Assistant Manager

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