玛雅哥巴悦榕庄 5 星

Tripadvisor 评级 5.0/5 4,724 评论

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Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,, 77710 普拉亚德尔卡曼, 墨西哥

描述

酒店其他优惠

  • 我们所有的别墅和套房都设有私人温水泳池，住宿期间，客人还可免费使用两辆自行车

  • 设备齐全的健身中心

  • PGA 锦标赛高尔夫球场 - 变色龙球场

  • 所有别墅内均设有私人泳池

  • 私人海滩

我们的客房

酒店位置

玛雅哥巴悦榕庄

Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 普拉亚德尔卡曼
墨西哥

GPS:20.679979, -87.022125

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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TripAdvisor 评级  5.0/5  4,724 评论

卓越奖 2024

Nice resort but overpriced for what it offers

Tripadvisor 评级 3.0/5

julieng332 Couples - 经 TripAdvisor 认证的评论

There’s some very good things about this resort but also some issues. The property itself is part of a very vast resort regrouping 4 hotels. A shuttle runs between the different places but one thing lacking is orientation. Even if a complete tour might be too long a more detailed overview would have been useful. The rooms or villas themselves are very nice and private, nicely decorated, spacious, and offer a feeling of seclusion. Some reviews mentioned that it was starting to show signs of age and appeared run down. We didn’t find that at all however there are some issues with environmental control in the room and it always feels damp. Also the pool was running low on water and was never filled up. The food is average some restaurants are better then others with the Cello and Sands being the most interesting. Saffron is alright but not spectacular. All of the restaurants are spectacularly overpriced for what they offer. We took part in the Haab dinner experience and we were a bit taken aback by how « involved » it was. We expected some theatrics, but it’s more than that; you’re actually expected to sort of participate like doing war cries and that sort of thing. The food there was decent but nothing spectacular. The price was however quite spectacular over 13000 MXN which is a price you could expected at two Michelin stars restaurant…the food was far from that level. The Spa facilities are very nice and offer several packages that allow you to use their Rainforest experience by yourself which is really relaxing although the presence of a spa butler throughout the process is a little weird. The service overall is attentive and you have a personalized butler that can handle all reservations for you. I recommend using it because their online system for booking is not really working. Despite their attentive service there’s some coordination issues with turndown service not synchronized with dinner service and some demands requiring reconfirmation. The scenery of the resort is in general very nice and it’s carefully tended but we found that the beach area was quite disappointing with limited space and what I think are artificial rocks that enclose the swimming area. Also the presence of seaweed can be an issue. Overall, a nice place that could easily be much better.

Beautiful Resort

Tripadvisor 评级 4.0/5

489rvamcb 经 TripAdvisor 认证的评论

This is the Second Trip we've made to Banyan Tree Mayakoba. First, it is a beautiful property and has all the makings for a 5 star review. The only thing holding them back are consistency of service delivery and the outrageous food prices (and I am not one to ever complain about cost). PROS - beautiful location, we love being able to bike around the property and to Sands (and all Mayakoba), great breakfast and Cello is a great restaurant, Mexican night was expensive but a great experience, staff is super friendly (everyone will greet you when walking by), nice gym with good machines to use for workout, my wife and daughter loved their facials at the spa, villas are amazing and plenty of space, Beach club & Pool are relaxing and staff there was super attentive, and Mayakoba is a great community with golf and other things to do. CONS - things just don't seem very coordinated. Several times we felt like communication was lacking and follow-through was a little questionable (pick-up times, reservations made, even checking-in - seemed like they weren't expecting us even though they provided transportation from CUN, getting golf clubs back to our room, etc.). Maybe they are short-staffed but everyone just didn't seem on the same page at times. Food prices were crazy expensive - our dinner at Tomahawk was the most expensive steak dinner I've ever had (and that includes lots of top steak places in US). We ended up going our last 2 nights into Playa del Carmen and dinner at super touristy restaurants were at least 1/2 what we paid on property. At the end of the day we just felt nickle & dimed to death and a little taken advantage of. All that being said, it is a beautiful place and you expect to pay more when coming to a top-tier resort (maybe not just so much for F&B). We would definitely think about coming back but might re-think our F&B options next time.

An amazing time in a beautiful setting

Tripadvisor 评级 5.0/5

Chelsea d 经 TripAdvisor 认证的评论

I'm not sure I understand the one star reviews, perhaps people have unrealistic expectations and think White Lotus is real life? We don't consider ourselves particularly "fancy" people and are new to luxury travel, so that is the perspective I will write from. My spouse and I had a wonderful time in this beautiful resort. The service was kind, timely, and proactive. We prebooked dinner reservations and an excursion via the Mayakoba experiences team (Chichen Itza Deluxe tour-- a great experience in March but would probably be painfully scorching in summer) and everything was seamless, with concierge team reaching out daily on Whatsapp and pre arranging golf cart transit to the locales needed. The food and drinks were delicious. I'm a vegetarian and had plenty of options. Yes, the food is not cheap but to be honest besides the crazy price of wine (which I know is more a Mexican thing than this resort in particular) I didn't think it was more expensive than expected for a place of this caliber. The room was very clean, well decorated, and comfy. We got upgraded to an oceanfront room, such a nice surprise! Gorgeous sunrises over the Caribbean with the sound of birds, and we really enjoyed our private pool. You could not pick a more beautiful location-- we specifically chose this resort to feel like we were in the jungle and they achieved! We saw iguanas, lizards, crocodiles, a snake, coatis, fish, all kinds of birds. The ecoboat tour was a cool way to see wildlife and recommended. There is a nature trail along the prop I could come up with a list of small, inconsequential complaints, but nothing that actually detracted from our enjoyment.

Dear chelseadD38WC, Greetings from Banyan Tree Mayakoba! Thank you for choosing to host us on your most recent visit to Mexico and Riviera Maya. We appreciate your feedback that you shared. It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting our facilities, services and, above all, the professionalism and friendliness of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave. We would be delighted to welcome you back whenever the time feels right for you. If you have any questions or would like any assistance with planning your visit, please don’t hesitate to reach out directly to me. Warm Regards, Afonso Cunha General Manager

One of a kind luxury with genuine hospitality

Tripadvisor 评级 5.0/5

Nicole M 经 TripAdvisor 认证的评论

My husband and I had a wonderful 4 night stay at Banyan Tree. This is a fantastic hotel for people looking to unwind and escape crowds. Throughout the weekend we felt consistent, genuine hospitality from a team that greeted us by name and seemed genuinely focused on making our trip wonderful at every step of the way. The hotel has thought of everything to make your trip great, and doesn’t seem to be cutting corners anywhere. We also appreciated that when we did have a small issue, maintenance fixed it within an hour and the GM checked in with us personally the next day. Some other random things to highlight that may not be clear in other reviews or on the website: - Hotel room had great AC that kept the room cold and cut down the humidity - Room came equipped with portable indoor / outdoor Sonos speaker - Easy instructions to screencast from your device to the tvs in the room - 24/7 room service - At the beach there were free mini appetizers and popsicles randomly given throughout the afternoon - Room cleaned twice a day - Transportation between the resorts was easy to get via golf cart and SUV - Breakfast at Oriente was great, and had a wide variety of foods. You can have the buffet or have foods made to order. They also have wonderful coffee and complimentary mimosas and bloody marys. - Never had an issue getting a lounger at the beach. The team out there was great and got us set up each day with towels and water. Drink and good service at the beach was extremely friendly and prompt.

Dear NYCNicOle, Greetings from Banyan Tree Mayakoba! Thank you for choosing to host us on your most recent visit to Mexico and Riviera Maya. We appreciate your comments you shared on Trip Advisor. It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting our facilities, services and, above all, the professionalism and friendliness of our staff. We go out of our way to ensure that our guests are looked after from the moment they arrive to the moment they leave and I am very proud of the great comments about the staff that you have noted. We would be delighted to welcome you back at your convenience. If you have any questions or would like assistance in planning your visit, please do not hesitate to contact me directly. Warm Regards, Afonso Cunha General Manager

Incredible stay

Tripadvisor 评级 5.0/5

pollym2014 商务住宿 - 经 TripAdvisor 认证的评论

I recently had the opportunity to stay overnight to check out the property and was delighted by the service and the accommodation. I stayed in a villa with a private pool and separate living room and it was decadent. I enjoyed the attention to detail and the property. Room service was divine. The breakfast buffet was a delight.

Dear pollym2014, Thank you for choosing Banyan Tree Mayakoba as your holiday destination! I would like to thank you for having chosen to come and stay at our resort in the Mayan Riviera. We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to share with the Trip Advisor Community. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Looking forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Afonso Cunha General Manager

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