玛雅哥巴悦榕庄 5 星

Tripadvisor 评级 4.8/5 4,846 评论

玛雅哥巴悦榕庄 - Image 1
玛雅哥巴悦榕庄 - Image 2
玛雅哥巴悦榕庄 - Image 3
玛雅哥巴悦榕庄 - Image 4
Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,, 77710 普拉亚德尔卡曼, 墨西哥

描述

酒店其他优惠

  • 我们所有的别墅和套房都设有私人温水泳池，住宿期间，客人还可免费使用两辆自行车

  • 设备齐全的健身中心

  • PGA 锦标赛高尔夫球场 - 变色龙球场

  • 所有别墅内均设有私人泳池

  • 私人海滩

我们的客房

酒店位置

玛雅哥巴悦榕庄

Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 普拉亚德尔卡曼
墨西哥

GPS:20.679979, -87.022125

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

TripAdvisor 评级  4.8/5  4,846 评论

卓越奖 2025

Thank You Staff

Tripadvisor 评级 5.0/5

Ty J 经 TripAdvisor 认证的评论

The staff was phenomenal throughout the resort, but I was especially impressed by the beach staff. Roger, Edween, and Jorge made the 3pm volleyball games inclusive, competitive, and incredibly fun — even jumping in to play themselves. All ages (from 8 to 45) participated, and it was definitely the highlight of my trip. Thanks again to the beach staff for bringing such great energy!

recommended

Tripadvisor 评级 5.0/5

hunty199 经 TripAdvisor 认证的评论

Amazing place. Super helpful staff especially Jose Espinosa and Jasmine. Beautiful setting. Would definitely recommend.

Dear hunty199, Thank you for choosing Banyan Tree Mayakoba as your holiday destination. We truly appreciate your decision to stay with us in the heart of the Mayan Riviera. We understand that there is a wide variety of accommodation options in the area, which makes it a privilege to have been your choice. Thank you as well for taking the time to share your experience with the TripAdvisor community. At Banyan Tree Mayakoba, we are fully committed to delivering exceptional service and ensuring that each of our valued guests enjoys a memorable stay that exceeds expectations. Should you require any assistance in planning a future visit, please do not hesitate to contact me directly. It would be our pleasure to welcome you back. Warm regards, Afonso Cunha General Manager

Family Getaway

Tripadvisor 评级 5.0/5

familytravelreviewer 经 TripAdvisor 认证的评论

The service was outstanding at every restaurant. Special thanks to Jorge at Sands and Jair and chef Sandy at Cello for memorable meals.

Dear familytravelreviewer, Thank you for choosing Banyan Tree Mayakoba as your holiday destination. We truly appreciate your decision to stay with us in the heart of the Mayan Riviera. We understand that there is a wide variety of accommodation options in the area, which makes it a privilege to have been your choice. Thank you as well for taking the time to share your experience with the TripAdvisor community. At Banyan Tree Mayakoba, we are fully committed to delivering exceptional service and ensuring that each of our valued guests enjoys a memorable stay that exceeds expectations. Should you require any assistance in planning a future visit, please do not hesitate to contact me directly. It would be our pleasure to welcome you back. Warm regards, Afonso Cunha General Manager

Next level experience

Tripadvisor 评级 5.0/5

medgl 经 TripAdvisor 认证的评论

I’m a person that never goes back to the same place twice, but we made it back to Banyan Tree Mayakoba twice in one year. The reason was mostly because of an amazing staff that makes you feel like you are at a five star resort. On our last trip we had a personal concierge, Paulina, she was amazing. She was unlike any other concierge we’ve ever had, she truly made this vacation feel like a one of a kind experience. We’re already planning next year’s trip along with my wife’s parents.

Dear medgl, Greetings from Banyan Tree Mayakoba! Thank you for choosing to host us on your most recent visit to Mexico and Riviera Maya. It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting the professionalism and friendliness of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave and I am very proud of the great comments about the valuable staff we are fortunate to retain. We would be delighted to welcome you back whenever the time feels right for you. If you have any questions or would like any assistance with planning your visit, please don’t hesitate to reach out directly to me. Warm Regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com

Not the Service Level Expected from Banyan Tree

Tripadvisor 评级 2.0/5

Hassankwt 经 TripAdvisor 认证的评论

I am currently staying at Banyan Tree Mayakoba, and unfortunately, the level of service has been disappointing for a resort of this caliber. One issue occurred when I ordered food delivery from an external restaurant. I was informed that delivery drivers are not allowed to enter the resort, which is understandable. However, when I asked the resort to receive the order and deliver it to my villa, I was asked to pay an additional USD 7. For a luxury resort, this felt unnecessary and unwelcoming. Another issue involved housekeeping. I called around 6:00 PM to request villa cleaning and then left the villa. When I returned, I found a note stating that housekeeping did not enter because the “Do Not Disturb” sign was on. This was incorrect, as the Do Not Disturb sign was not activated, and I had already requested cleaning. What made the situation more frustrating was that I tried calling the resort twice to report the issue, but no one answered the phone. The property itself is beautiful, but the service has been inconsistent and below expectations. I hope management takes this feedback seriously, as the guest experience does not currently match the luxury image of the brand.

合作伙伴包含 TripAdvisor

我们在附近的其他酒店

我们位于 坎昆 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。