Fairmont Mayakoba

客户意见评级 (ALL 评级) 4.5/5 2,218 评论

保证最优惠房价
Fairmont Mayakoba - Image 1
Fairmont Mayakoba - Image 2
Fairmont Mayakoba - Image 3
Fairmont Mayakoba - Image 4
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 里维埃拉玛雅, 墨西哥

描述

酒店其他优惠

  • 奢华套房隐于玛雅丛林、红树林与加勒比海交织的秘境之中。

  • 必访圣地：图卢姆与科巴考古遗址、莫雷洛斯港及 Dos Ojos 天然井。

  • 带私密无边泳池的套房可俯瞰运河或海滩美景。

  • 距离西卡莱特公园、天然井、海滩、图卢姆及玛雅遗址仅数英里

  • 琳琅满目的餐厅与酒吧定能满足各种味蕾偏好和美食执念

我们的客房

酒店位置

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 里维埃拉玛雅
墨西哥

GPS:20.687637, -87.027426

电话
传真 +52 984 206 3000

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  2,218 评论

TripAdvisor 评级  4.7/5  8,450 评论

卓越奖 2025

Fantastic resort

Tripadvisor 评级 5.0/5

524harishg 经 TripAdvisor 认证的评论

Great place Good size room and bathroom With an outdoor shower to dust of the sand from.the beach The landscaping and amintes are great A little bit about mayakoba Is a 600 acre complex with Fairmont Fairmont heritage Rosewood and banyana tree resorts It is well spread out and u have over 20 restaurant on site

50 /50

Tripadvisor 评级 3.0/5

Shelly R 经 TripAdvisor 认证的评论

First impressions of hotel, was just what I was looking for , lovely jungle environment , lots if wildlife and good size rooms , fairly good location to get into playa de carmen or arrange trips The biggest let down is the food ,all menus are very limited and not enough variety in resturants , the neighbouring hotels offer better quality of food but are highly priced , no evening entertainment, and what was put on over xmas was poor and chargeable. As a well travelled family we found this resort to be over priced , however we would recommend Mexico as a holiday destination, just be very aware of scammers around the airport and being wrongly advised by hotel staff to keep you within the hotel .

Dear Ms. Shelly, Thank you sincerely for taking the time to share your honest feedback with us. We truly appreciate your openness and the opportunity to better understand your experience. We are pleased to know that your first impressions of the resort aligned with what you were looking for, particularly the jungle setting, wildlife care, spacious rooms and the convenient location for exploring Playa del Carmen and arranging excursions. These are elements many guests value, and we are glad they resonated with you. At the same time, we are genuinely sorry to learn that the dining offerings, menu variety did not meet your expectations, especially during the holiday period. We understand how disappointing this can be, particularly for a well-traveled family. Your comments regarding perceived value and holiday programming are important to us and have been shared and escalated to our Senior Management and Culinary Management for careful review and action. We also appreciate your comments regarding your arrival experience and the surrounding environment. While guest safety and comfort are always a priority, we regret if any guidance you received felt limiting or unclear. Thank you again for sharing your honest perspective. Feedback such as yours is essential as we continue refining the overall guest experience. It was a pleasure to be your home in Mayakoba, and we appreciate your time and candor in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

Phenomenal, again

Tripadvisor 评级 5.0/5

N B 经 TripAdvisor 认证的评论

Our second time there, stayed in the penthouse with family this time. Have nothing but wonderful things to say about this resort again, food, incredible, service, impeccable, they do not miss any attention to detail and beauty here. The staff everywhere is so nice, the resort itself is so, so stunning. We were blessed also to have Daniel + Alejandro as our personal butlers and they are just the most kind and wonderful people, cannot say enough about their service!

Dear M. Thank you sincerely for sharing your feedback and for returning to Fairmont. We are delighted to know that your second stay, this time with family in the penthouse, was once again a phenomenal experience. Your kind words about the beauty of the resort, the attention to detail and the impeccable service truly mean a great deal to our team. We especially appreciate your recognition of our Heartists Daniel and Alejandro. It is wonderful to hear that their kindness and dedication as your personal butlers made such a meaningful difference during your stay. Your appreciation will be shared with them with great pride. It was a pleasure to be your home in Mayakoba once again, and we look forward to welcoming you and your family back for many more memorable stays in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

Dinner at Gaia was outstanding with exceptional service from Cesar … he was attentive and friendly! He was so kind!!!

Tripadvisor 评级 4.0/5

Jennifer P 经 TripAdvisor 认证的评论

Cesar at Gaia was outstanding!! Best service and so friendly!! He made our night very special!! Thank you, Cesar, we will be back! Food was delicious and best margaritas!

Dear Ms. P, Thank you sincerely for sharing your wonderful feedback with us. We are delighted to know that your dinner at Gaia was such a memorable experience and that both the cuisine and margaritas exceeded your expectations. We truly appreciate your enthusiastic recognition of our Heartist Cesar. It is wonderful to hear that his attentive, friendly and kind service made your evening so special. Your words will be shared with him with great pride. We are especially pleased to know that you plan to return, and we look forward to welcoming you back for another delightful experience and stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

Disappointing, Inconvenience Everywhere

Tripadvisor 评级 1.0/5

Perishable001 经 TripAdvisor 认证的评论

I was really disappointed in our stay at this resort. When I checked in, the Manager tried to charge me double for the already exorbitant resort fee. After I pulled out receipts, they finally gave up, but not a great start. Then, there was not nearly enough chairs around the pools. If you didn't get up at 7AM to put something on a chair, you were left just wandering around the resort looking for a place to sit. Forget about trying to sit by the beach, I think those people got up at 6AM to reserve chairs. Then, we went to get reservations at the restaurants and were told we would not be able to eat until 9:30PM each night as everything was already booked. That's crazy! Then, if you don't get the "all inclusive" food, you are going to pay $4.00 for a can of soda, $10.00 for a latte, and everything else is really expensive. There is a not a ton to do on the resort - you can ride bikes around, but it's not really set up for easy access to activities. Finally, I felt like everyone wanted a tip for every small service. I would not go back to Fairmont - it was not a fun experience, so many better places for less cost.

Dear M, P, Thank you sincerely for taking the time to share your experience with us. We are truly sorry to learn how disappointing and frustrating your stay was, and we want to begin by expressing our genuine concern regarding the issues you described. This is clearly not the experience we strive to provide, and we fully understand why you felt upset. We regret the situation you encountered at check in regarding the resort fee. Having to defend charges after arrival is unacceptable and understandably set a negative tone for your stay. Your comments regarding pool and beach seating availability, late restaurant reservations and the need to reserve chairs early in the morning are especially concerning. We recognize how these directly impact comfort and enjoyment, particularly when guests are seeking relaxation at Holy days. We also understand your frustration regarding pricing outside the all-inclusive plan. Feeling surprised by costs or inconvenienced while on vacation is something we take very seriously. Additionally, your comments about tipping expectations are noted, as guest comfort and clarity should always be a priority. Please know that your feedback has been formally escalated to our General Senior Manager and shared with our operational and leadership teams for immediate review. The concerns you raised highlight critical areas that require focused attention, especially during peak periods. We are truly sorry that your stay did not meet expectations and that it left you feeling disappointed. While we regret that this experience did not reflect the value and enjoyment you were hoping for, we sincerely appreciate your honesty. Feedback such as yours is essential for us to address shortcomings and improve. Thank you again for sharing your perspective and for giving us the opportunity to listen, to learn and take action. It was a pleasure to be your home in Mayakoba, and we appreciate your time and candor in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

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其他网络用户评价我们的酒店

  • 560 评论 8.1/10 位置
  • 780 评论 7.8/10 房间
  • 1,744 评论 8.3/10 服务
  • 14 评论 0/10 上网
  • 981 评论 7.4/10 食物
  • 773 评论 8.8/10 设施
  • 351 评论 8.6/10 氛围
  • 324 评论 5/10 性价比

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