Fairmont Mayakoba

客户意见评级 (ALL 评级) 4.5/5 2,219 评论

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Fairmont Mayakoba - Image 1
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Carretera Federal Cancún, Playa del Carmen Km 298, 77710 里维埃拉玛雅, 墨西哥

描述

酒店其他优惠

  • 奢华套房隐于玛雅丛林、红树林与加勒比海交织的秘境之中。

  • 必访圣地：图卢姆与科巴考古遗址、莫雷洛斯港及 Dos Ojos 天然井。

  • 带私密无边泳池的套房可俯瞰运河或海滩美景。

  • 距离西卡莱特公园、天然井、海滩、图卢姆及玛雅遗址仅数英里

  • 琳琅满目的餐厅与酒吧定能满足各种味蕾偏好和美食执念

我们的客房

酒店位置

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 里维埃拉玛雅
墨西哥

GPS:20.687637, -87.027426

电话
传真 +52 984 206 3000

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  2,219 评论

TripAdvisor 评级  4.7/5  8,444 评论

卓越奖 2025

Not for couples

Tripadvisor 评级 3.0/5

KimberlyM12014 经 TripAdvisor 认证的评论

Wouldn’t suggest for couples. My husband has Accor status so we were upgraded to a Casita. The room was spacious and lovely with a nice deck overlooking the river, good ac, rain shower and separate soaking tub as well as plenty of closet space and room for luggage. The first few days of our trip were mostly quiet and peaceful. We only really encountered crying, screaming kids at the breakfast buffet. We could get a pool chair in the shade no problem etc. Then more and more families showed up and the amount of parents screaming in our ears, across our table etc plus their kids screaming made the volume inside bars and restaurants reach an untenable level as well as the amount of daily yelling that occurred around our room. The worst incident was when we were in the bar and sitting in a booth getting ready to order drinks and a family sat down in our booth and shoved into us until we left. I can’t say I have ever experienced anything like it and we have travelled all over the world. We had lovely quiet dinners at La Laguna, Gaia, and Saffron and Tomahawk at the Banyan tree. We did the morning kayak trip around the lagoon and the eco boat tour and both were great. The resort is fun to walk around and there are raccoons, coati, iguana, many bird species etc. We never waited for a golf cart when we didn’t want to walk. We went to the pueblito, toured the Cenote and went to the butterfly garden. We really enjoyed the resort and the staff but the other guests were just too loud and rude and had no regard for anyone around them. Wouldn’t suggest for couples who value their hearing, go elsewhere or don’t come during holidays or school breaks. We would stay at the Banyan tree instead. Highly recommend Cielo- the adults only rooftop bar at the beach. The service was fantastic as were the drinks and we enjoyed the view and breeze.

Great Xmas time

Tripadvisor 评级 5.0/5

rhernandezcomad 经 TripAdvisor 认证的评论

We enjoyed very much Xmas celebration. The team made a fantastic job creating a Xmas Village with food, things to buy and great music. Congratulations to Balam and Eva for this great initiative.

Dear M. H, Thank you sincerely for sharing your feedback with us. We are delighted to know that you enjoyed the Christmas pre celebration and that the festive atmosphere made your time with us so special. It is wonderful to hear that the Christmas Village, with its food, music and unique offerings, added such joy to your stay. We truly appreciate your kind recognition of our Heartists Balam and Eva. Their dedication and creativity played an important role in bringing this experience to life, and your congratulations will be shared with them with great appreciation. It was a pleasure to be your home in Mayakoba during such a festive season, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

Mexican paradise

Tripadvisor 评级 5.0/5

Micol R 经 TripAdvisor 认证的评论

We had a great experience at Fairmont Mayakoba. - The cabana we stayed in was clean and well kept. -The beach is beautiful and the staff that maintain it do an amazing job. The sand is white and the water is clear. Best of all as soon as you get to the beach, a staff person assigns you to chairs with an umbrella and brings you towels and anything else you need. - there are alot of really cool activities to do that are included in your stay including a boat ride thru the canals of all the properties on Mayakoba. Shout out to Oscar who gave us our tour and taught us all about the local wildlife we saw. - on the beach - there are additional activities - kayaks, snorkeling and catamaran tours. The staff that assist with the equipment and tours are also really kind and helpful. Thank you Jorge for the great time on the catamaran. - regarding the food- all of the restaurants we ate at for dinner were awesome -La Laguna, Hix, and Tauro. The waitstaff were all superb. My only negative experience was the breakfast buffet. We went twice and did not like it either time. - the property is huge so you can walk, pick up a bike and cycle thru the property or take one of the extended golf carts that come frequently.. All of the drivers are so nice but I have to give an extra big shout out to Jesus who had us laughing and making my mom feel like a rockstar every time he picked us up. -finally- my biggest shout out to Fabian Olmos, concierge, who answered my endless questions and helped change our itinerary around multiple times always staying polite and friendly. We definitely plan on coming back!

Dear M. R. Thank you sincerely for taking the time to share such detailed and thoughtful feedback following your stay with us. We are delighted to know that your experience at Fairmont felt like a true Mexican paradise and that you enjoyed the comfort of your cabana, the beauty of the beach and the attentive service provided from the moment you arrived by the shore. We truly appreciate your kind recognition of our Heartists. It is wonderful to hear that Oscar made the canal boat tour engaging and informative, that Jorge ensured a great catamaran experience, and that Jesús added joy and laughter to your time moving around the property. Your special mention of our Heartist Fabian Olmos is especially appreciated. We are pleased to know that his kindness, friendliness and support with your itinerary made such a positive difference, and we will be sure to share your kind words with him. We are also glad to know that you enjoyed the variety of activities included in your stay, as well as your dining experiences at La Laguna, Hix and Tauro. At the same time, we appreciate your honest feedback regarding the breakfast buffet. Your comments have been shared with our culinary team so they may review this experience with care. Thank you once again for your recommendation and for sharing such meaningful insights. We are delighted to know that you plan to return. It was a pleasure to be your home in Mayakoba, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

Lives up to the hype

Tripadvisor 评级 5.0/5

425oliviam 经 TripAdvisor 认证的评论

Very nicely appointed resort, rooms are spacious and comfortable, staff is exceptional. Visited during Thanksgiving week, and despite it being busy, it was a pleasant experience. My kids (5 and 7) had a blast.

Dear M, Thank you sincerely for sharing your feedback with us. We are pleased to know that the resort lived up to your expectations and that you found the rooms spacious and comfortable. It is also wonderful to hear that our team provided exceptional service during your stay. We are glad that, even during a busy Thanksgiving week, your experience remained pleasant and that your children had such a great time. Creating enjoyable family moments is something we value deeply. It was a pleasure to be your home in Mayakoba, and we look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

Wonderful time!!

Tripadvisor 评级 5.0/5

Barry R 经 TripAdvisor 认证的评论

We came down for our Sons wedding and decided to stay in the King beach front suite! Room was excellent and the staff were unreal! Very prompt very attentive and just wonderful people! We highly recommend the stay and the people were second to none. Thank you Fernanda and Javier, you guys were great!

Dear M, Thank you sincerely for sharing your feedback and for choosing Fairmont during such a meaningful family celebration. We are delighted to know that your stay in the King beachfront suite was so enjoyable and that the comfort of the room, along with the attentive service, made your time with us even more special. We truly appreciate your kind recognition of our Heartists Fernanda and Javier. It is wonderful to hear that their prompt and attentive care contributed positively to your experience, and we will be pleased to share your appreciation with them. It was a pleasure to be your home in Mayakoba, and we thank you for your recommendation. We look forward to welcoming you back for another memorable stay in the heart of the Riviera Maya. Best regards Fairmont Mayakoba

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其他网络用户评价我们的酒店

  • 560 评论 8.1/10 位置
  • 780 评论 7.8/10 房间
  • 1,744 评论 8.3/10 服务
  • 14 评论 0/10 上网
  • 981 评论 7.4/10 食物
  • 773 评论 8.8/10 设施
  • 351 评论 8.6/10 氛围
  • 324 评论 5/10 性价比

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