Fairmont Mayakoba 酒店

客户意见评级 (ALL 评级) 4.5/5 2,369 评论

保证最优惠房价
Fairmont Mayakoba 酒店 - Image 1
Fairmont Mayakoba 酒店 - Image 2
Fairmont Mayakoba 酒店 - Image 3
Fairmont Mayakoba 酒店 - Image 4
Carretera Federal Cancún, Playa del Carmen Km 298, 77710 里维埃拉玛雅, 墨西哥

描述

酒店其他优惠

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • To visit: Archaeological sites of Tulum and Cobá, Puerto Morelos, and the Dos Ojos cenote.

  • 带有私人无边际泳池的套房，可俯瞰运河或海滩美景。

  • 距西卡莱特公园、天然井、海滩、图伦和玛雅遗址仅数英里之遥

  • A large choice of restaurants and bars to suit every appetite and craving

我们的客房

酒店位置

Fairmont Mayakoba 酒店

Carretera Federal Cancún, Playa del Carmen Km 298
77710 里维埃拉玛雅
墨西哥

GPS:20.687637, -87.027426

电话
传真 +52 984 206 3030

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  2,369 评论

TripAdvisor 评级  4.6/5  8,169 评论

卓越奖 2025

Simply The Best

Tripadvisor 评级 5.0/5

Gabriela A 经 TripAdvisor 认证的评论

Fantastic stay! Irvin, Marlon and Jhovany were beyond amazing and super accommodating with any and every request! The property is spectacular, so much to eat and see! Getting around on bikes or golf carts made exploring the property super easy. The spa was also relaxing and the staff were knowledgeable. I would definitely come again!

Fantastic experience

Tripadvisor 评级 5.0/5

valicityj 经 TripAdvisor 认证的评论

Dinner at the Bassano restaurant was fantastic the service was spot on! Our waiter even provided a special treat for our anniversary. We had desserts pasta and folded pizza that was very unique. 2 thumbs up. Wine service with a great selection along with after dinner coffee really added to the food selection

Dear Guest, Thank you for sharing your delightful experience with us! We are thrilled to hear that you enjoyed your anniversary dinner at Bassano and appreciated the attentive service. It's wonderful to know that our unique dishes and wine selection contributed to a memorable celebration. We look forward to welcoming you back for more special moments in the future. Best regards, Fairmont Mayakoba

This Fairmont Does Not Play Fair

Tripadvisor 评级 1.0/5

826christip Friends getaway - 经 TripAdvisor 认证的评论

Note: We have not left for this trip yet; but, the booking experience has felt like a scam. I would not recommend booking direct with this Fairmont and I would definitely use a 3rd party agency. As an Accor member and choosing to book direct with the hotel I would have expected fair customer service; however, the experience has been subpar and dishonest.

Dear 826Christip, We’re truly sorry to hear about your booking experience. At Fairmont, we highly value the trust of our guests and are committed to providing honest, high-quality service—especially to our Accor members. We would greatly appreciate the opportunity to better understand what happened and to assist you accordingly. Could you please share a direct contact (email or phone number) with us via private message? We’d be happy to follow up and ensure your concerns are properly addressed. We look forward to hearing from you. Erika Tut Rooms Director

A Magical Jungle Getaway – Unforgettable Experience at Fairmont!

Tripadvisor 评级 5.0/5

FarAway26181842459 经 TripAdvisor 认证的评论

We had an unforgettable stay at the Fairmont Mayakoba – our second time visiting, after a wonderful experience last year. The hotel is beautifully nestled in the jungle, surrounded by lush nature. The entire property is immaculately maintained and looks absolutely magical at night with its dreamy lighting. We stayed in a Casita, which was spacious, beautifully decorated, and spotlessly clean. The food was excellent throughout our stay, with a great variety of restaurants offering different cuisines and atmospheres. One small suggestion: it would be wonderful to see more vegetarian options, especially among the main courses. While the food was delicious and well-prepared, the variety for vegetarians was somewhat limited and could be improved to better accommodate vegetarian diets. We appreciated that some fantastic activities – like the ecotour, canal boat tour and catamaran tour – were already included in the all-inclusive package, which added great value to our stay. Our kids (ages 6 and 4) attended the Kids Club for about 2 hours daily and had a fantastic time with activities like pool games and a Mexican Fiesta. The staff there was amazing and made sure the little ones had fun and felt safe. A little downside: some Kids Club activities came with an additional fee (500 pesos, not included in the all inclusive package). While the quality was good, we felt the cost was rather high – and with two children, these charges add up quickly. That said, what truly sets this hotel apart is the exceptional staff. From one heartist to another, I want to extend my heartfelt thanks to all the wonderful people who made our stay so special. Every staff member we met was warm, professional, and genuinely kind. Special thanks to Erik, who guided us on a snorkeling tour – he was knowledgeable, approachable, and incredibly friendly, and made the experience truly memorable. Also to Joan, the attentive and charming waiter at Fuego, and Leslye, the caring supervisor at the Kids Club. The housekeeping staff also deserves recognition for their meticulous work and friendly greetings in the halls – they truly are the unsung heroes behind the scenes. Fairmont, your people are your greatest treasure. You can be incredibly proud of the team you have. We hope to return next year and relive this magical experience once again.

Dear guest, Thank you for sharing your delightful experience at Fairmont Mayakoba. We are thrilled to hear that you enjoyed your second stay with us and appreciated the beautiful surroundings, spacious accommodations, and the wide variety of culinary options. We value your suggestion regarding vegetarian options and will certainly take it into consideration as we continuously strive to enhance our menu offerings. We understand that the additional fees for certain Kids Club activities can accumulate, and your feedback is important as we evaluate our services to ensure a balance between quality and accessibility for families. It is heartwarming to know that our team, especially Erik, Joan, and Leslye, contributed to making your stay memorable. We take great pride in our staff and their dedication to providing exceptional service. We look forward to welcoming you and your family back for another magical getaway next year. Best regards, Fairmont Mayakoba

Best Honeymoon!!

Tripadvisor 评级 5.0/5

Sarah L 经 TripAdvisor 认证的评论

We had the best time celebrating our honeymoon at Fairmont Mayakoba! From the moment we arrived, the staff went out of their way to make us feel special—warm, welcoming, and incredibly accommodating throughout our stay. The Spa was a highlight—we ended up going back a few times because we loved the services and amenities so much. It’s the perfect place to unwind and feel pampered. Tauro was one of our favorite restaurants on property. Adan was an amazing server, and Alfonso, the bartender, not only made fantastic drinks but also shared the fascinating history of Mayakoba with us. Eric was another standout—he gifted us salt during one visit and later gave us great local tips, including spots to check out in Playa del Carmen. At La Laguna buffet, Diana day after day made us feel like we were the only table in the room and Adelaida was incredibly friendly and attentive as well - such a lovely way to start our mornings. We also had a great experience at Gaia—our server Hector was fantastic, and one of the young chefs came out to talk with us and got us genuinely excited about what we were eating. The concierge team was also top-notch. Elmer was especially helpful and super knowledgeable whenever we needed help planning out our days. We took a river boat tour during our stay, and it ended up being one of the most memorable parts of the trip. Oscar and Miguel gave us incredibly nice and relaxed experiences, and Mauricio Romero was just phenomenal all around, sharing about the local wildlife and amazing sustainability efforts. The La Cantina tequila tasting was another standout experience—Dorian led the tasting and was incredibly knowledgeable, making it a fun and educational experience. And over at Hix Bar, David was super friendly and introduced us to tequila cream, which we’d never had before. We honestly couldn’t have asked for a better honeymoon. Fairmont Mayakoba is beautiful and serene, but it’s really the people who made it unforgettable. We can’t wait to come back!

Dear Sarah, Thank you for sharing your wonderful feedback regarding your recent honeymoon at Fairmont Mayakoba. We are thrilled to hear that our dedicated staff went above and beyond to create a memorable experience for you both. It is especially heartwarming to know that the warmth and attentiveness of our team, including Adan, Alfonso, and Diana, contributed to your enjoyment. We are delighted that you found relaxation and pampering at our Spa and that the culinary experiences, from Tauro to Gaia, exceeded your expectations. Our concierge team, particularly Elmer, strives to provide personalized recommendations, and we are glad he was able to assist you in planning your adventures. Your kind words about our river boat tour and the tequila tasting led by Dorian are greatly appreciated. We are proud of our efforts in showcasing the local culture and sustainability initiatives. We eagerly await your return and the opportunity to create even more unforgettable memories for you. Best regards, Fairmont Mayakoba

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 496 评论 8/10 位置
  • 759 评论 7.8/10 房间
  • 1,468 评论 7.9/10 服务
  • 10 评论 0/10 上网
  • 883 评论 7.4/10 食物
  • 691 评论 8.5/10 设施
  • 323 评论 8.5/10 氛围
  • 316 评论 4.5/10 性价比

支持方 Trustyou

我们在附近的其他酒店

我们位于 里维埃拉玛雅 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。