SLS 坎昆酒店

Tripadvisor 评级 4.5/5 268 评论

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距离 Kukulcan 大道仅 1 公里, 坎昆港的旅游区, Lote 1 02 Uc 1 Mz 27, 77500 坎昆, 墨西哥

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我们的客房

酒店位置

SLS 坎昆酒店

距离 Kukulcan 大道仅 1 公里, 坎昆港的旅游区, Lote 1 02 Uc 1 Mz 27
77500 坎昆
墨西哥

GPS:21.1668525, -86.8039974

电话
传真 +52 529986890757

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 无限网络
  • 空调
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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TripAdvisor 评级  4.5/5  268 评论

卓越奖 2024

Nice hotel....but.

Tripadvisor 评级 3.0/5

reliableMontreal 经 TripAdvisor 认证的评论

Nice staff, i would recommend that this hotel has a quiet place....boom boom boom everywhere....the pool should be adult only. Kids screaming, jumping and naco parents ouf. It just cheapens this hotel. Not everyone wants a party all day long. If the want to have classy clientele, they better ajust.

Worst hotel with the best pool. Stay elsewhere.

Tripadvisor 评级 2.0/5

Blythe H 经 TripAdvisor 认证的评论

Super disappointing, and frankly rude, front desk staff. We had a guaranteed late check out at 3pm when we booked which we confirmed upon checkin and were badgered by phone calls canceling then reinstating, then rescinding, then changing what time we had to checkout all while we’re forced to change and update our transportation from the property. These calls were followed up by knocks on our room door to see if we were still there all while the front desk kept calling back to change our checkout time. We made the reservation because late check out was offered. I understand that miscommunications happen but we were treated poorly and as if they were doing us a favor by letting us sleep there. Further, the hallways and common areas reek of chemical disinfectants. The smell was staggering and it was everywhere. We asked for drinking water which had been provided at every other hotel we’d been to in the region and were told they don’t do that because it’s an “European” hotel. Well, travelers can drink the water in Europe. For reference, this trip we stayed at Kempinski and in holbox, both offered bottled water as a standard, as has every other hotel I’ve been to in Latin America. The private beach is disappointing as well. The sand rocky and full of sharp shells. Flip side-amazing pool. The restaurant staff and food were great but I will never stay at an SLS again.

Dear Blythe, Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our relaxing pool, we're disappointed to read about your experience. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of this. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be discussed with our team. Also, we're very sorry for any inconvenience you experienced while you were here. We appreciate your feedback and wish you safe travels ahead.

Rude Pool Staff

Tripadvisor 评级 1.0/5

Jose M 经 TripAdvisor 认证的评论

Hotel itself was beautiful however there was horrible service and staff at the pool was rude. I normally do not leave reviews but for this to be considered part of the SLS brand is absurd. Three star service and management at best. Was even lied to multiple times by the staff.

Dear Jose, Thank you for taking the time to share your review. We're truly sorry to hear about the service issues you experienced. This doesn't reflect the experience we aim to deliver. We'll be addressing this with the staff to ensure it doesn't happen again. We hope you will consider staying with us again to provide you with the service you deserve.

Great views, food, service, and beautiful property

Tripadvisor 评级 5.0/5

osmurad 家庭住宿 - 经 TripAdvisor 认证的评论

Phenomenal little resort. A few little niggles on while pool to use. However excellent service, great food, great rooms, and a beautiful beach. If I had an issue it's with the lack of water provided and had to buy 20 peso Evians. Eventually walked to the nearby mall and bought a bunch of waters. Great location. Highly recommend for a short trip.

We're thrilled you had a phenomenal experience at our resort! Thank you for highlighting our excellent service, great food, beautiful rooms, and the stunning beach. We appreciate your feedback about water availability, and we'll take this into consideration to enhance the overall guest experience. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.

Great hotel but I have been ripped off!!

Tripadvisor 评级 2.0/5

Anthony G Couples - 经 TripAdvisor 认证的评论

Lovely well located hotel but boy can they charge!! The final straw was when they charged me for special cleaning for a towel!! They charged enough for 10 towels. The ‘dirt’ was shampoo that would rinse out. Despite objections and requests for refunds they remain silent. Real bad!!

Dear Anthony, We value your feedback and are truly concerned about the issues you faced regarding the cleaning charge and your interactions with our team. Your comfort and satisfaction are paramount to us, and we regret any misunderstanding or inconvenience caused. We hope to have the opportunity to welcome you back and better serve you in the future.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 54 评论 8.3/10 位置
  • 96 评论 8.2/10 房间
  • 123 评论 7.3/10 服务
  • 53 评论 8.2/10 设施
  • 49 评论 3.2/10 性价比
  • 39 评论 8.5/10 氛围
  • 30 评论 6.9/10 清洁度
  • 13 评论 7.2/10 早餐

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