SLS 坎昆酒店 5 星

Tripadvisor 评级 4.3/5 299 评论

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SLS 坎昆酒店 - Image 1
SLS 坎昆酒店 - Image 2
SLS 坎昆酒店 - Image 3
SLS 坎昆酒店 - Image 4
距离 Kukulcan 大道仅 1 公里, 坎昆港的旅游区, Lote 1 02 Uc 1 Mz 27, 77500 坎昆, 墨西哥

描述

我们的客房

酒店位置

SLS 坎昆酒店

距离 Kukulcan 大道仅 1 公里, 坎昆港的旅游区, Lote 1 02 Uc 1 Mz 27
77500 坎昆
墨西哥

GPS:21.1668525, -86.8039974

电话
传真 +52 529986890757

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 无线网络
  • 空调
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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TripAdvisor 评级  4.3/5  299 评论

A Wonderful Stay

Tripadvisor 评级 5.0/5

133cathin 经 TripAdvisor 认证的评论

We stayed for 7 nights in a suite overlooking the ocean & pool. The included breakfast was phenomenal & the staff were attentive and thoughtful. They work very hard to ensure our stay was perfect. Angelo our room attendant & Israel one of the waiters all worked diligently. We enjoyed walking to the nearby mall for dinner most nights. All the restaurants are excellent. The hotel is mostly residential, only the first 4 floors are for quests. We enjoyed being away from the crowds & relaxing away from cold snowy CT.

Sketchy hotel

Tripadvisor 评级 1.0/5

Violeta R 经 TripAdvisor 认证的评论

Unfortunately, our experience at SLS Cancun raised serious concerns about billing practices, internal controls, and fulfillment of promised benefits. Multiple reviews warned about sketchy charges and questionable currency conversions, and we experienced this firsthand. During our stay, the hotel attempted to charge us for a bottle of Patrón (360 pesos) that we did not consume. We do not drink alcohol at all. When we disputed the charge, the front desk, supervisor, and manager claimed they had photographic evidence showing the bottle missing from a room they repeatedly referred to as “Room 214.” This was especially concerning because we were actually staying in Room 204, and staff could not clearly or consistently explain the discrepancy or confirm which room the photos were taken from. Additionally, the photos they showed us were allegedly “before” images taken prior to our arrival. However, those same photos showed chips missing from the minibar that we had eaten that same day, which directly contradicts the claim that the image was taken before we checked in. When we pointed this out, staff were unable to provide a logical or consistent explanation. We were also given a complimentary bottle of champagne upon arrival, which we did not drink. We explicitly asked staff to physically check the bottle to confirm it was unopened as further evidence that we do not drink alcohol. Despite this, staff continued to argue the minibar charge rather than verify the facts. Tamara at the front desk was particularly argumentative and dismissive throughout this interaction, escalating the situation instead of helping resolve it. In addition, several Fine Hotels + Resorts (FHR) benefits promised through AmEx Concierge were delayed or not delivered as confirmed. Complimentary drinks arrived late, and privileges that were explicitly promised required repeated follow-ups, undermining the value of booking through a premium program. Based on the contradictory evidence presented and the inability of staff to accurately track rooms or minibar items, we were left deeply uncomfortable with the hotel’s billing controls. At a minimum, there appears to be a serious lack of oversight and verification. We ultimately ensured the incorrect charge was not applied, but the experience was stressful, time-consuming, and unacceptable for a property positioning itself as luxury. BEWARE: Carefully review your bill, document everything, and do not assume minibar charges or promised perks are being handled accurately.

Best housekeeping person ever

Tripadvisor 评级 5.0/5

Kyra L 经 TripAdvisor 认证的评论

The housekeeping gentleman was incredible! He was kind, attentive, and made sure our room was perfect throughout our stay. His warm attitude and excellent service truly made a difference.His name is Angel. We appreciate him very much!

Trashy, deafening party music played at all hours of the day

Tripadvisor 评级 1.0/5

Maxwell V 经 TripAdvisor 认证的评论

The music on the beach is so overwhelmingly loud that it drowns out all thought. It’s trashy party music from early morning until late at night. Everybody I’ve talked to hates it. Truly mind boggling decision by the hotel to play any music at all. We are in the process of changing hotels after five minutes on the beach, which would otherwise be beautiful and serene.

We are DEFINITELY coming back!

Tripadvisor 评级 5.0/5

Robert H 经 TripAdvisor 认证的评论

Our first time at this resort, and it was a great choice! Great amenities, great food, and great staff. This will be our go-to resort when we come back next year!!

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其他网络用户评价我们的酒店

  • 73 评论 8.1/10 位置
  • 154 评论 8.5/10 房间
  • 189 评论 6.1/10 服务
  • 79 评论 8.2/10 氛围
  • 65 评论 6.6/10 舒适度
  • 55 评论 3.2/10 性价比
  • 47 评论 6/10 清洁度
  • 22 评论 6/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。