SLS 坎昆酒店

Tripadvisor 评级 4.5/5 271 评论

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距离 Kukulcan 大道仅 1 公里, 坎昆港的旅游区, Lote 1 02 Uc 1 Mz 27, 77500 坎昆, 墨西哥

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SLS 坎昆酒店

距离 Kukulcan 大道仅 1 公里, 坎昆港的旅游区, Lote 1 02 Uc 1 Mz 27
77500 坎昆
墨西哥

GPS:21.1668525, -86.8039974

电话
传真 +52 529986890757

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 无限网络
  • 空调
  • 会议室
  • 100% 无烟酒店

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TripAdvisor 评级  4.5/5  271 评论

卓越奖 2024

Think Cosmo (Las Vegas) but with a "beach."

Tripadvisor 评级 4.0/5

M L 经 TripAdvisor 认证的评论

The beach setup (named Bungalow) and the calm waters is great, but littered with seaweed - this is not hotel zone beach quality so set your expectations accordingly. Leynia, the hotel restaurant had some of the better food in Cancun, empanadas and chilaquiles were awesome. What really puzzled me is the party music (EDM trap, melodic, dance) was on blast 9AM to 12midnight daily, but did not match the crowd, or lack thereof. I'm a raver, but grew tire of non-stop music by the 2nd day considering the hotel's proximity (first three floors only) to the pool where the music was being blasted. Yes, there's only 3 floors (all lower levels adjacent to the beach) of hotel estate meanwhile the rest are residential. The pool is also split up as well with the larger of the two exclusively belonging to the residents, thus the pictures online of SLS Cancun are deceiving. I did not see a single resident outside during my three day stay. Hotel guests were few and scattered as well as there were maybe a max of 20-30 guests (including children) I saw at any given time so the setting is more intimate. 10m-15m walk to Marina Puerto Cancun shopping center and 5m walk to 7-Eleven is a must/plus since this is not an AI hotel.

“With pleasure “!

Tripadvisor 评级 5.0/5

J416oyj 经 TripAdvisor 认证的评论

From the minute you arrive at this boutique hotel and residence, you know it’s first class. The staff are professional, gracious and friendly. The rooms are HUGE and amazing. Food is not only beautiful to look at, it tastes wonderful. My husband and I both admired the artistic way the AM buffet was set up. We also loved the causal cut classy vibe of the “Bungalow Beach” restaurant, bar, and generally all around cool place to hang out. Thank you to everyone there who made our stay “our pleasure”! Joy Jonker

Nice hotel....but.

Tripadvisor 评级 3.0/5

reliableMontreal 经 TripAdvisor 认证的评论

Nice staff, i would recommend that this hotel has a quiet place....boom boom boom everywhere....the pool should be adult only. Kids screaming, jumping and naco parents ouf. It just cheapens this hotel. Not everyone wants a party all day long. If the want to have classy clientele, they better ajust.

Worst hotel with the best pool. Stay elsewhere.

Tripadvisor 评级 2.0/5

Blythe H 经 TripAdvisor 认证的评论

Super disappointing, and frankly rude, front desk staff. We had a guaranteed late check out at 3pm when we booked which we confirmed upon checkin and were badgered by phone calls canceling then reinstating, then rescinding, then changing what time we had to checkout all while we’re forced to change and update our transportation from the property. These calls were followed up by knocks on our room door to see if we were still there all while the front desk kept calling back to change our checkout time. We made the reservation because late check out was offered. I understand that miscommunications happen but we were treated poorly and as if they were doing us a favor by letting us sleep there. Further, the hallways and common areas reek of chemical disinfectants. The smell was staggering and it was everywhere. We asked for drinking water which had been provided at every other hotel we’d been to in the region and were told they don’t do that because it’s an “European” hotel. Well, travelers can drink the water in Europe. For reference, this trip we stayed at Kempinski and in holbox, both offered bottled water as a standard, as has every other hotel I’ve been to in Latin America. The private beach is disappointing as well. The sand rocky and full of sharp shells. Flip side-amazing pool. The restaurant staff and food were great but I will never stay at an SLS again.

Dear Blythe, Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our relaxing pool, we're disappointed to read about your experience. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of this. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be discussed with our team. Also, we're very sorry for any inconvenience you experienced while you were here. We appreciate your feedback and wish you safe travels ahead.

Rude Pool Staff

Tripadvisor 评级 1.0/5

Jose M 经 TripAdvisor 认证的评论

Hotel itself was beautiful however there was horrible service and staff at the pool was rude. I normally do not leave reviews but for this to be considered part of the SLS brand is absurd. Three star service and management at best. Was even lied to multiple times by the staff.

Dear Jose, Thank you for taking the time to share your review. We're truly sorry to hear about the service issues you experienced. This doesn't reflect the experience we aim to deliver. We'll be addressing this with the staff to ensure it doesn't happen again. We hope you will consider staying with us again to provide you with the service you deserve.

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其他网络用户评价我们的酒店

  • 56 评论 8.5/10 位置
  • 99 评论 8.5/10 房间
  • 123 评论 7.4/10 服务
  • 52 评论 8.2/10 设施
  • 52 评论 3.6/10 性价比
  • 40 评论 8.5/10 氛围
  • 33 评论 7.8/10 游泳池
  • 31 评论 6.8/10 清洁度

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