描述
我们的客房
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酒店位置
玛雅哥巴费尔蒙私家汇
Carretera Federal Cun Playa, Km 298, Mayakoba
77710 卡门海滩
墨西哥
GPS:20.687637, -87.027426
酒店服务
从 办理登记入住手续 - 从 办理退房手续
- 游泳池
- 停车
- 穿梭巴士
- 餐厅
- 轮椅可通行
- 健身中心
- 无限网络
- 空调
- 早餐
- 酒吧
- 100% 无烟酒店
- 客房服务
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CASA CLUB
Open area and exterior service. Adjacent to main pool. Serves breakfast, lunch & beverages. Snacks by the pool. View to the pool, complex and paddle court.
LA LAGUNA RESTAURANT AND LOUNGE
Welcome to our ultimate destination for Mexican cuisine, where traditional flavour meets contemporary style. Located by the main pool, La Laguna's authentic menu features incredible flavors, traditional herbs, and fresh ingredients.
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HIX BAR LOUNGE AND TERRACE
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令人惊叹的全景景观和手工制作的鸡尾酒。 以玛雅为灵感的社交美食酒吧。 从早到晚营业。
LAS OLAS AND AQUA POOL BARS
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Las Olas & Aqua Pool 酒吧位于主游泳区,供应各种清凉饮料,包括健康的热带甘露和用优质龙舌兰酒制成的冰雏菊等各种解渴饮品
早餐
游泳馆
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健身中心
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水疗
我们的客人评论
Perfect place, perfect people except Ana at the front desk who alone made hotel lost a star.
Tripadvisor 评级 4.0/5
Alessio C 家庭住宿 - 经 TripAdvisor 认证的评论
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay in our 3-bedroom residence and found the accommodations to be amazing. It is lovely to know that Monica made such a positive impact on your experience. We will recognize her exceptional efforts and share your kind words with her. Monica truly embodies the level of service we aim to provide, and we are fortunate to have her on our team. However, we are very sorry to hear about your unfortunate encounter at the front desk. This is certainly not the experience we want for any of our guests. We have noted your comments about Ana and addressed this with her to ensure future interactions reflect the warmth and professionalism our guests expect. Thank you again for your honest feedback. Despite this setback, we hope you will give us another opportunity to provide the seamless five-star experience you deserve—especially with Monica by your side. Best regards,
Great rooms for families
Tripadvisor 评级 4.0/5
nyc892834 家庭住宿 - 经 TripAdvisor 认证的评论
Thank you for sharing your detailed feedback. We are delighted to hear that your family enjoyed the spacious rooms, attentive service, and amenities like the plunge pool and boat tour. It is excellent to know that our butler service exceeded your expectations and that housekeeping was punctual and thorough. We also appreciate your candid comments about areas where we can improve. We understand that certain aspects, such as the use of glass and the reliance on golf carts, could be seen as inconvenient, and we will review this as we strive to enhance our guest experience. Fairmont has a long-standing commitment against plastic. Using glass as an alternative to eliminating the single use of plastic is part of our efforts to make our guests' experience and hotel operation more sustainable with the environment. Regarding the exchange rate issue, we sincerely apologize for any frustration this may have caused. We will review our practices to ensure more alignment with the daily rate of exchange fluctuation as much as we can. Your insights are invaluable and are crucial in our continuous efforts to provide the best possible stay for all our guests. We hope to have the opportunity to welcome you back for an even better experience in the future. Best regards,
Stay at the 3 bedroom villa Oct 2023
Tripadvisor 评级 5.0/5
Nida F 经 TripAdvisor 认证的评论
Thank you for sharing your wonderful experience at the Fairmont Mayakoba Heritage Place in October 2023. We're delighted to hear that Irene made your stay seamless and relaxing, and that Hugo, Filiberto, Heber, and Luis provided excellent service at the beach front pools. It's great to know that their efforts to ensure your children were in the shade and their friendly, genuine nature added to your unique experience. We appreciate your high recommendation and look forward to welcoming you back in the future!
sadly it was rainy but i still really enjoyed my stay here
Tripadvisor 评级 5.0/5
Lucy B 家庭住宿 - 经 TripAdvisor 认证的评论
Thank you for your feedback! We're delighted to hear you enjoyed your stay despite the rainy weather. It's wonderful that Carlos at the sushi bar made a great impression and that you appreciated the strong drinks, beautiful beach, multiple pools, and extensive amenities. The all-inclusive package is indeed a favorite, and we're glad you enjoyed the ceviche and piña coladas. We look forward to welcoming you back and appreciate your recommendations to friends and family!
superb stay
Tripadvisor 评级 5.0/5
sueRe3s 经 TripAdvisor 认证的评论
Thank you for your lovely feedback! We are delighted to hear that you found our hotel fantastic and ideal for families, with spacious and comfortable apartments. Knowing you appreciated our room service and found our staff superb is excellent. We are glad you enjoyed the long jogging path and the convenient transfers to the beach and other amenities within the complex. We strive to make your stay diverse and enjoyable and look forward to welcoming you back!
合作伙伴包含 TripAdvisor