Rixos Premium Seagate 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 1 938

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South Sinai, Nabq Bay, 46628 ШАРМ-ЭЛЬ-ШЕЙХ, Египет

Описание

Особенности отеля

  • Aquaventure Park

  • Самый большой спа-центр в Египте

  • Роскошные люксы и виллы

  • Most preferred family and kid-friendly hotel in Sharm el-Sheikh

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Расположение отеля

Rixos Premium Seagate

South Sinai, Nabq Bay
46628 ШАРМ-ЭЛЬ-ШЕЙХ
Египет

GPS:28.0382366483, 34.4313179836

Телефон
Факс +20 69 3710140

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Бар
  • Помещения для деловых встреч

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Рейтинг ALL  4.6/5  Отзывов: 1 938

Рейтинг TripAdvisor  5.0/5  Отзывов: 6 940

Fantastic hotel, especially for families

Примечание: Tripadvisor 5.0/5

R4877YMsusang Couples - Реальные отзывы TripAdvisor

We spent 2 weeks at Rixos Seagate to celebrate my husband's 70th Birthday. We had a wonderful time in spite of the weather being so windy half the time. We had previously spent 2 weeks at Rixos Sharm adult only in December and loved it. We had been over to Seagate and thought we would try it for a change, also it was a bit cheaper for those 2 weeks. Our room was on the ground floor, block 21, near the activity pool. It was a perfect location for us as we enjoyed the music round the pool and joined in with all the aqua activities. I especially enjoyed aqua jumping and Boxing. We also enjoyed a swim before breakfast. The pool was heated to a comfortable temperature for swimming. Our cleaner Hesham was fantastic. He kept our room spotlessly clean and was always asking if everything was OK and did we need anything else. He brought us extra coat hangers when I asked. The free minibar was stocked daily with wine, beer, soft drinks, water, chocolate and crisps. The bathroom was stocked with shampoo, conditioner,shower gel, body lotion, dental kit, shaving kit etc. We had 5 or 6 days of the coldest weather that we had ever experienced in our many visits to Egypt. Luckily I had checked the weather forecast before we left the UK and packed accordingly. The wind was strong and cold, but it was hot on our terrace. The lifeguard carried a sun lounger onto our terrace and I was happy relaxing there out of the wind. The Buffet breakfast was absolutely amazing. Trays of fresh strawberries. Warm croissants. Freshly squeezed orange. Such a wide choice of food. Nice outside eating area. Relaxing, live music played inside the buffet. We managed to eat in the a la carts every evening apart from our first night. Sometimes our meal was spoiled by screaming children so we tried to get an 8.30 sitting but then we missed half the show. You could also book for an a la court breakfast instead of an evening a la cart. The food was lovely in all the restaurants. They brought a cake over and sang, Happy birthday to my husband. We went over to the aqua park a couple of times. It was a kids paradise. The water was heated, which was a bonus. Great choice of tubes for all different ages, wave pool, lazy river. Towels, indoor showers, lockers, restaurants. It was amazing. The spa was beautiful. We enjoyed going in the evening for a sauna,jacuzzi, and steam room, which was all free. The lobby was lovely with heaters outside and a musician playing. Great Irish coffee made with Jamesons that was so strong it warmed you right up. We spent our time between the Seagate and Rixos Sharm for our sporting activities. The animation team at Rixos Sharm are great, and they remembered us from our holiday there in December. My husband went there for beach volleyball every day. We also went for sunset party at 4.30. I wished they played music that I recognised but it was still a good atmosphere. We love DJ Fella. She played the best music and had so much energy. I loved Zumba with Tim and wish there had been more classes. Yoga with Olga was great but didn't always get up in time for the 7.30am class at Seagate and had to travel for 9am class at Rixos Sharm. We loved the evening entertainment but it was so cold some evenings and you needed to be next to a heater. It was annoying to see all the empty sofas in the VIP areas that were never used. We went to Rixos Sharm some nights when there were too many children on the dance floor. The Gala night was amazing. Such talented acrobats and dancers. There was an after party with DJ Bob in the disco every evening. If we went over to Rixos Sharm for the evening we always managed to get one of the shuttle buses to take us back to Seagate, even after midnight. Snorkeling off the jetty at Seagate is better than Rixos Sharm and there is a large Grouper that hangs around near to the jetty which is quite spectacular to see. A shuttle runs to the end of the jetty. It is a long jetty almost three quarters of a mile long. There is a roped off area for swimming half way. The staff at both Rixos hotels all work extremely hard and are so friendly. I would like to say thank you to them all. The hotel and grounds were spotlessly clean and the gardens and lights were so beautiful. The gardeners all work really hard to maintain such a high standard. We also liked the fridges of water that you could help yourself to without having to queue at the bar. My only complaint about Rixos Seagate was it was quite difficult to find out what was happening as they were working on the toilet s by the sports area so all the posters were covered up. I discovered towards the end of the holiday that you had to scan the Rob butler service code to find out what was happening. Rixos hotels are expensive, but you get what you pay for. We especially liked the unlimited towels without having to worry about a towel card. They have probably spoiled us from going to the cheaper hotels in Egypt that don't have such a high standard and range of facilities. We would love to bring our children and Grandchildren here one day as they would love it too.

Good joice to be with kids

Примечание: Tripadvisor 5.0/5

Stewe M Семьи - Реальные отзывы TripAdvisor

Very good and friendly hotel. We staid with kids and they loved it. All shorts of thongs to do. Multiple places to eat and choose. Stuff was awesome Egypitians are the most friedliest people on earth. Our room had 2 bedrooms and 2 baths plus livingroom. For our 5 person family it was a good joice. I recomend!

Disappointing Experience at Rick’s Premium Sea Gate

Примечание: Tripadvisor 2.0/5

Geraint H Реальные отзывы TripAdvisor

We recently stayed at Rick’s Premium Sea Gate, and unfortunately, our experience was marred by several issues that left us disappointed. Upon arrival, we were informed by reception that their servers had been hacked, and as a result, their booking system was down. This meant that we could not book a la carte reservations for the first half of our stay. While we understood that technical problems happen, it was frustrating that it took several days for them to implement a handwritten system for reservations. Unfortunately, this meant that every morning we had to queue for about 20 minutes just to secure a spot. The staff seemed clearly stressed by the situation, and while we empathized with them, it led to a service experience that came across as rude and unhelpful at times. It’s clear that the hotel had good intentions, but the lack of a proper solution during our stay impacted the overall experience. For a hotel of this caliber, better communication and a more efficient solution would have made a big difference. Hopefully, the management can address these issues moving forward so future guests have a smoother experience

Its been good....but!

Примечание: Tripadvisor 4.0/5

weeruss Реальные отзывы TripAdvisor

Firstly, this is not the first Rixos Premier that we have visited. I know that we should not compare but I would expect the same service across the brand. Upon arrival, like others, there was no welcome drink although reception staff were friendly and welcoming. The hotel itself is a good size and you have access to to the Aqua park site as well as the Rixos Sharm El Shiekh, along with all the eating places and bars on all three sites. We do have negatives about the hotel. The amount of staff across the site that are on their mobile phones is quite extraordinary. We don't know if management are aware or encourage this practise but it would appear to be widespread, from cleaners in toilets to chefs standing in the BBQ area on the terrace of the Turquoise Restaurant, watching a movie, to waitering staff viewing there phones in drawers, instead of serving. Or staff just appearing to check their phones. Toilets with no toilet paper and female sanitary towels lying discarded outside garbage bins in the toilet in the main reception area. There is no accounting for what guests do, however if staff have time to be on their phones , or as they say, time to lean, they have time to clean. If the small things are done well then the big issues don't occur. There has been technical issues with the "Al a Carte" reservations system over the past few days but fortunately we were able to book all our reservations prior to this system failure. On the positive side, staff are superb (those not on phones!) We have had the pleasure of meeting some really good members of staff, who have bent over backwards to accommodate and provide a really good service. The staff at the Fountain pool bar are top notch, Samuel, Hussein and Ibrahim. Also deserving a special mention are Ahmed and Mohammad, who are only 2 of a very good life guard team. Yes, they put out your towels, put the parasols up and down, but actually do watch out for safety in the pool. We have witnessed staff going in twice in the past week to assist those in trouble in the pool. They would appear to be well trained and very capable conducting their role. The food is really good, not only in the Turquoise Restaurant but in all the self service restaurants across all three sites. There is something for everyone and is to a really good standard. The Al a Carte restaurants speak for themselves for the high quality of food. Mini bar is refilled daily with drinks and small snicker bars as well as crisps ( potato chips) and the room has been cleaned well on a daily basis. Overall it has been a good holiday experience but to make it a real 5 star hotel standards need to be set and maintained. If you go to one Rixos Premier Hotel, the standard of service should be the same as the next. It should make no difference which country you go to.

Seagate lobby bar

Примечание: Tripadvisor 5.0/5

Taylor R Реальные отзывы TripAdvisor

Good attentive staff, quick service and drinks. I sat in the bar for numerous nights either my family during our holiday. We had many different servers who all gave us 5 star service and quickly seen to our needs. Staff were helpful and polite.

Dear Valuable Guest, Firstly let me take this opportunity in thanking you for choosing Rixos Premium Seagate for your vacation. We appreciate you taking the time to share your experience with other travelers. We are delighted to receive such positive feedback. It will be shared with our entire team and will definitely encourage us to continue to provide such high-quality service and ensure all of our guests have the most unique and memorable stay. We look forward to welcoming you back again soon. Best Regards,

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