Dear Natalia K., Thank you so much for sharing such a detailed and lovely review of your stay at Mövenpick Resort! We are delighted to know that you enjoyed our beautiful location, the peaceful bay, the stunning views of the Red Sea and Naama Bay, as well as our coral reefs and evening entertainment. It is especially wonderful to hear that you had such a memorable time at our White and Retro parties. At the same time, we sincerely apologize for the inconveniences you experienced regarding breakfast upon arrival, the balcony door, and certain aspects of our beach facilities. We also appreciate your comments concerning the beach access, sun loungers, and yacht cleaning activities. Your observations regarding the entertainment venues and All-Inclusive concept are equally valuable and will be shared with the relevant management teams for consideration. Thank you for your constructive feedback and for highlighting both the positive aspects and the areas where we can improve. We are especially happy to hear that, despite these inconveniences, you had a wonderful holiday and would gladly return. We look forward to welcoming you back to Mövenpick Resort for another memorable stay! Warm regards,

Dear Sergei K., Thank you very much for sharing your feedback! We are delighted to hear that you enjoyed your stay and appreciated our hotel's convenient location, spacious grounds, comfortable rooms, and private beaches. We are especially pleased that you found our hotel to offer such good value for money. Your kind words mean a lot to our team and motivate us to continue providing memorable holiday experiences. We hope to have the pleasure of welcoming you back again soon! Best regards,

Dear Oleksii M., Thank you for your kind feedback! We are delighted to hear that you enjoyed the comfortable and peaceful atmosphere, friendly service, and cleanliness of your room. Your satisfaction means a lot to our team, and we hope to welcome you back again soon for another relaxing stay. Kind regards,

Dear Svetlana V., Thank you very much for your wonderful review and for highlighting so many aspects of your stay. We are delighted to hear that you enjoyed our comfortable rooms, beautiful grounds, varied dining options, beaches, and the exceptional reef. It is especially lovely to know that you appreciated the peaceful atmosphere and our evening classical music, as well as the experience at our stables and the organized photo walk. We are also pleased that our taxi service and overall hospitality met your expectations. Thank you for recommending us to families and couples. We truly appreciate your kind words and look forward to welcoming you back for another relaxing stay. Warm regards,

Dear Vitalii S., Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your excellent room, our attentive staff, and the quick check-in process. It’s also great to know that our convenient location near the airport made your arrival easy and stress-free. We’re especially pleased that the peaceful atmosphere, beautiful beaches, and thoughtful hotel design provided the quiet getaway you were looking for. Knowing that you found the hotel clean, cozy, and easy to navigate—and always had a spot on the beach—is wonderful to hear. Thank you for choosing to stay with us. We truly appreciate your kind words and hope to welcome you back for another relaxing getaway soon! Kind Regards,

Dear Aleksei K., Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed your overall stay and found our staff to be very friendly and welcoming. However, we sincerely apologize that your room was not properly cleaned and prepared before your arrival. This is certainly not the standard we aim to provide, and we understand how disappointing it must have been to encounter this upon check-in. We appreciate you bringing this to our attention, and we will share your comments with our housekeeping team to help ensure this is not repeated. We hope to have the opportunity to welcome you again and provide you with the clean and comfortable experience you deserve. Kind Regards,

Dear Galina D., Thank you very much for your kind review! We’re delighted to hear that you had a comfortable stay and that our location, well-maintained grounds, and friendly service met your expectations. We’re especially pleased that Mahmud and Anastasia could assist with your early check-in and that you were happy with the housekeeping service in room 4205. We will certainly share your kind words with them. Thank you again for choosing Mövenpick Hotel. We look forward to welcoming you back! Kind Regards,

Dear Yury S., Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed the excellent location and great weather, and that Mr. Mustafa and Ms. Basma provided professional, efficient, and attentive service. We will be sure to share your wonderful comments with them and the reception team. We look forward to welcoming you back for another enjoyable stay! Kind Regards,

Dear Elena A., Thank you very much for your wonderful feedback! We’re delighted that you enjoyed our beautiful location, picturesque views, fabulous sea, and well-maintained grounds. We’re especially pleased to hear that our restaurant and entertainment teams made your family feel welcome and comfortable. We truly appreciate your kind words about their efforts to accommodate your group of six. Thank you for choosing our hotel, and we look forward to welcoming you and your family back again! Kind Regards,

Dear Viacheslav M., Thank you very much for your kind feedback! We’re delighted to hear that you appreciated our convenient location, cleanliness, food variety, and high-quality service. It’s wonderful to know that everything was well organized and that our attentive team contributed to such a positive experience. We truly appreciate your recognition and look forward to welcoming you back! Kind Regards,

Dear Nataliia D., Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed our beautiful hotel, comfortable room, excellent service, and delicious food. We’re especially pleased that you appreciated our culinary offerings, and we will be happy to share your kind words with our chef and restaurant team. We look forward to welcoming you back for another memorable stay! Kind Regards,

Dear Elizaveta M., Thank you very much for taking the time to share your detailed feedback with us. We are sorry that some aspects of your stay did not meet your expectations. We truly appreciate your honest comments, as they help us understand where we can do better. Regarding the water activities, we understand your concern about the number of boats operating close to the beach and the impact this can have on water clarity. We will review the current arrangement with the relevant team to find a better balance between the activities and the comfort of our beach guests. As for the cleanliness in the main restaurant. This is certainly not the standard we aim to maintain. The team has been reminded of the importance of continuous cleaning and close attention to details such as crockery, walls, and glass panels, with additional daily follow-up to ensure the standards are maintained. Regarding the breakfast bakery station, we understand how disappointing it is to arrive expecting freshly prepared items and find that the chef or products are not available. The F&B team has been asked to ensure better coverage of the station and consistent availability throughout breakfast service. For dinner service, we understand your point regarding the queues at the live cooking station. The team is reviewing the preparation process to ensure that the station is fully ready before the restaurant opens and that service can start smoothly from the first minute. We also appreciate your suggestion regarding the beach bars and the All-Inclusive concept. This will be reviewed by the management team, taking into consideration the operational requirements and overall guest experience. Finally, we understand your comments regarding the beach sunbeds and shade. We recognize that having to move a heavy sunbed repeatedly is inconvenient, especially when the available shade is limited. We will review the current positioning of the sunbeds and umbrellas to improve comfort and make the beach experience more enjoyable for our guests. Thank you again for your constructive feedback. We are pleased to have the opportunity to address these points and will continue working with our teams to improve the experience we provide to our guests. Kind Regards

Dear Aleksandr G., Thank you so much for your wonderful review! We are delighted to hear that you had an excellent stay and enjoyed our beautiful hotel, great location, and the convenience of having shops and places to explore nearby. It is especially lovely to know that you appreciated our friendly and professional team, the warm swimming pool, and our close proximity to the sea. We are thrilled that your holiday left you with such bright and unforgettable memories. Thank you for choosing Mövenpick. We look forward to welcoming you back for another memorable stay!

Dear Valerii F., Thank you so much for your wonderful and detailed review! We are delighted to hear that you enjoyed everything, from the cleanliness and beautiful surroundings to our friendly team and diverse, freshly prepared food. It is especially lovely to know that you enjoyed our four beaches and the underwater beauty, with the coral reefs and variety of fish. We’re also pleased that you appreciated the peaceful atmosphere, reliable Wi-Fi, spacious grounds, and the safety of the resort. Your recommendation and kind words mean a lot to us. We would be absolutely delighted to welcome you back to Mövenpick Sharm El Sheikh again! Kind Regards,

Dear Denis P., Thank you very much for sharing your detailed feedback with us! We are delighted to know that you enjoyed our spacious grounds and appreciated the friendliness and hospitality of our team. We sincerely appreciate your comments regarding the condition of some rooms and will share them with our management team to ensure that room inspections are carried out even more carefully. Regarding the beer glasses, as part of our sustainability policy, we aim to reduce the use of single-use plastics and therefore do not provide large plastic cups. We truly appreciate your understanding and are always looking for more sustainable alternatives. We also value your feedback about the coffee and will certainly review this with our Food & Beverage team. Your comments are very important to us and help us improve the experience we provide to our guests. We hope to have the pleasure of welcoming you back again soon!

Dear Natalia M., Thank you for taking the time to share such a detailed review. We are pleased to know that you enjoyed our beautiful grounds, convenient location, access to the sea, food, and the peaceful atmosphere of the resort. At the same time, we sincerely regret that many aspects of your stay did not meet your expectations. We are sorry to hear about your disappointment with the condition and cleanliness of the room, the beach and pontoon facilities, the animation program, bar availability, and the overall level of service. We also take seriously your comments regarding drink service, staff interactions, and the information provided about the services included in your stay. Your feedback is valuable and will be shared with the relevant management teams for careful review and improvement. We sincerely regret that your overall experience did not reflect the standard you expected, and we appreciate your honest feedback. Kind regards

Dear Levon G., Thank you for sharing your feedback! We are pleased to hear that you had an enjoyable and relaxing holiday and especially loved our beautiful sea and excellent cocktails. We appreciate your comments regarding the food and understand that it did not provide the “wow” experience you were hoping for. We also note your feedback about the room style and are glad that, despite its classic design, you found it charming and enjoyable. Your comments are greatly appreciated, and we hope to welcome you back for another wonderful stay by the sea! Kind regards

Dear Elena F., Thank you for sharing your detailed feedback. We are pleased to know that you enjoyed our beautiful beach, convenient location, delicious food, and the friendly and helpful service provided by our restaurant team. At the same time, we are truly sorry that other aspects of your stay left you disappointed. Your comments regarding the entertainment program and the lack of communication about activities are well noted. We are happy to hear that Katya made a positive difference during your stay, and we will be sure to share your kind words with her. We are especially concerned to hear about your experience with our reception team. The level of service and communication you describe, as well as the handling of the incorrect bar charges, is certainly not the experience we want our guests to have. We sincerely apologize for the frustration and inconvenience caused, particularly for the way the situation was handled and for the lack of an apology. Your comments will be carefully shared with the relevant management team for review. Thank you once again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to restore your confidence in us during a future stay. Kind Regards

Dear Gayane G., Thank you for sharing such a detailed review. We truly appreciate your kind words about our friendly staff, beautiful surroundings, and especially the unforgettable sea. At the same time, we are very sorry that your stay did not fully meet your expectations. We sincerely apologize for the inconvenience with your room and the bathtub leak, as well as the disruption caused by having to change rooms. Your comments regarding the renovation, pool entertainment and music, activities, dining options, seafood, desserts, and à la carte restaurant variety are greatly appreciated and will be shared with our management team for careful consideration. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with the experience you had hoped for from the very beginning. Kind regards