Mercure Carlton Rioja 4 stars

Arrived Sunday 6pm after 6 hour drive to be told bar opens at 8 pm. When asking what time dinner starts informed restaurant closed for staff rest! Receptionist seemed to find this amusing. She did say bar could offer snacks like a sandwich or omelette. Asked if a local restaurant could feed us and she indicated a few doors along. After walking in 3 directions for 40 minutes no restaurants open only bars. We returned to hotel and complained and then offered a map with restaurants on it but we knew no immediate ones were open . We went to bar but it did not open eventually till 8.40 pm. We were offered a French omelette and crisps which we gratefully accepted and then found the cost could not be added to hotel bill. Offered a card but told had to pay cash for this bar bill!. A joke? No serious. Website says Bar And Restaurant - not exactly true.

Excellent property within 5 minutes walking distance of all the action in town, yet secluded enough to not be woken up by the crowds in Calle Laurel in case you decide to sleep early. Slight hiccup during check in when they gave us the wrong kind of room vs what was booked, but that was remedied shortly. Didn't get a chance to sample the breakfast even though it looked nice.

Hotel was nice, in a good position for the old town, bedrooms were a good size, no safe in room but reception have safe storage. Big dissapointment is no complimentary drink although accor silver member was told only gold and platinum members !!! Not what it says on accor websites !!! Lady on reception very nice and would possibly stay again if they sort the drinks issue

Even with a GPS and asking several people, the hotel is so well hidden and no Mercure sign visible that it proved very difficult to find. Then, having asked for a parking space weeks in advance, we were told there were none available and we would have to go to an underground public car park. No trollies available to transport luggage and nowhere to park outside the entrance. Poor reception.

Place is very nice location just perfect only minus point would be for information on parking regarding vehicle size.Room and bed are great.As a gold member welcoming package was very nice.Didn't have breakfast at hotel but next door have a great coffee.