Mercure Carlton Rioja

Mercure Carlton Rioja 4 stars

TripAdvisor rating 3.5/5 708 reviews

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Hotel extras

  • In the center of the city, a 6-minute walk away from Calle Laurel

  • 328 yards (300 m) from the bus station

  • Free WIFI throughout the hotel

  • Upstairs terrace with views of Gran Via

Hotel location

Mercure Carlton Rioja

Gran Via De Don Juan Carlos I, Numero 5

  • By plane

    BILBAO At 147km / 91 miles

  • By train

    TRAIN STATION At 0km / 0 miles

GPS:42.4626615, -2.446030299

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Breakfast Non contractual photo

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Carlton Rioja

100% genuine reviews from our guests

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TripAdvisor Rating  3.5/5  708 reviews

Nice location

TripAdvisor rating 5.0/5

I190NOpatrickp Business - TripAdvisor review

Very nice location, and friendly staff. In the town center, very quiet room. Reception staff was very helpful and took time to answer to a few question we have.. Plenty of restaurants all around. 10' from Rioja airport.

Out of date

TripAdvisor rating 1.0/5

F1239DFsimon TripAdvisor review

One of the worst hotels i’ve ever stayed in. 4 star? Maybe 1 star. It doesn’t look like it’s been decorated since 1972, it was old and tired. Not worth the money we paid. We are travelling across Spain and have stayed in many 1 star hotels that were a lot nicer.


TripAdvisor rating 5.0/5

CampoverdeOwl TripAdvisor review

We were travelling from the Costa Brava to Santander and broke our journey in Logrono. The hotel met all our expectations, the room was spacious and well equipped, the buffet breakfast plentiful and tasteful. It’s location meant we had an excellent tapas dinner in the cafe/bar next door

Lovely hotel but!?

TripAdvisor rating 4.0/5

geofff89 Couples - TripAdvisor review

Arrived Sunday 6pm after 6 hour drive to be told bar opens at 8 pm. When asking what time dinner starts informed restaurant closed for staff rest! Receptionist seemed to find this amusing. She did say bar could offer snacks like a sandwich or omelette. Asked if a local restaurant could feed us and she indicated a few doors along. After walking in 3 directions for 40 minutes no restaurants open only bars. We returned to hotel and complained and then offered a map with restaurants on it but we knew no immediate ones were open . We went to bar but it did not open eventually till 8.40 pm. We were offered a French omelette and crisps which we gratefully accepted and then found the cost could not be added to hotel bill. Offered a card but told had to pay cash for this bar bill!. A joke? No serious. Website says Bar And Restaurant - not exactly true.


TripAdvisor rating 4.0/5

rohit7952 Families - TripAdvisor review

Excellent property within 5 minutes walking distance of all the action in town, yet secluded enough to not be woken up by the crowds in Calle Laurel in case you decide to sleep early. Slight hiccup during check in when they gave us the wrong kind of room vs what was booked, but that was remedied shortly. Didn't get a chance to sample the breakfast even though it looked nice.

long weekend

TripAdvisor rating 2.0/5

Trevor N Couples - TripAdvisor review

Hotel was nice, in a good position for the old town, bedrooms were a good size, no safe in room but reception have safe storage. Big dissapointment is no complimentary drink although accor silver member was told only gold and platinum members !!! Not what it says on accor websites !!! Lady on reception very nice and would possibly stay again if they sort the drinks issue

So hard to find!

TripAdvisor rating 3.0/5

C P Friends getaway - TripAdvisor review

Even with a GPS and asking several people, the hotel is so well hidden and no Mercure sign visible that it proved very difficult to find. Then, having asked for a parking space weeks in advance, we were told there were none available and we would have to go to an underground public car park. No trollies available to transport luggage and nowhere to park outside the entrance. Poor reception.

Dear customer, we regret that your experience to find our hotel, but our city ​​council laws are very strict about that, and it's impossible to change this extreme. Thank you for taking the time to write your review.

Tour de Michelin 2

TripAdvisor rating 4.0/5

danny r Couples - TripAdvisor review

Place is very nice location just perfect only minus point would be for information on parking regarding vehicle size.Room and bed are great.As a gold member welcoming package was very nice.Didn't have breakfast at hotel but next door have a great coffee.

Thank you. Your opinion is very important for us. We hope see you soon.

Good location

TripAdvisor rating 4.0/5

filippoa891 Families - TripAdvisor review

Nice hotel. Clean rooms and quiet. A pleasant stay during a busy period. A safe in the room would have nice. Location close to the old town and plenty of eating options close by. Also nice part of the city.

Thank you for your opinion. It´s very important for us. We hope see you soon. Greetings.

Classic hotel in good location

TripAdvisor rating 4.0/5

pd0miny Couples - TripAdvisor review

We received a spacious room which was well furbished. Due to my loyalty with Accor we also were pleasantly surprised by a beautiful range of fruit which appeared on our first evening! The hotel is very much classic in style (and music!) and there was a feel if calm and peace. It was well located only 10 minutes walk from the centre. There was a wide range of delicious food for breakfast. Parking was available beneath the hotel. Space was tight but fine.

Good hotel

TripAdvisor rating 4.0/5

ron_sparrow Couples - TripAdvisor review

Hotel room was of a good size and spotless. The only thing letting the stay down was at checkout since the receptionist person could not seem to operate the card payment system, saying my cards were invalid - which was total nonsense since I used my credit card just before booking out and at a petrol station immediately afterwards. I ended up paying cash since the receptionist person seemed indifferent to his inability to take card payments!!


TripAdvisor rating 4.0/5

pamrest Couples - TripAdvisor review

Enjoyed our stay, Helpful staff, nice room with comfortable bed. Car park is small so if you have a large car, book space 23 which was great for our estate. The lady receptionist who checked us in was very helpful with information about the town. Would definitely stay again.

Personnal stayin Logrono

TripAdvisor rating 4.0/5

michaelpK8744HO Families - TripAdvisor review

Very good quality of the bed and the room. A the right position downtown the city. Excellent wifi connection for computer or Ipad. The reception seems to little and not in accordance with the standing


TripAdvisor rating 5.0/5

ndimitrova Business - TripAdvisor review

Very clean rooms. Well decorated and maintained. Staff is very polite and helpful. My only concern was that breakfast started as of 7:30h, which was too late for my timings. Would be useful, if there were slippers and shampoo .

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