Raffles London at The OWO 5 星

客户意见评级 (ALL 评级) 4.8/5 1,650 评论

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Raffles London at The OWO - Image 1
Raffles London at The OWO - Image 2
Raffles London at The OWO - Image 3
Raffles London at The OWO - Image 4
57 Whitehall, SW1A 2BX 伦敦, 英国

描述

酒店其他优惠

  • 文化纪念碑

  • 无可比拟的位置

  • 举办各种精彩庆祝活动的壮观舞台

  • 首都美食区的新中心

  • 提供全面养生的都市圣殿

我们的客房

酒店位置

Raffles London at The OWO

57 Whitehall
SW1A 2BX 伦敦
英国

GPS:51.50553, -0.12601

电话
传真 +4400

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  1,650 评论

客户意见评级 5.0/5

Daihui G. 情侣住宿 - 所有已确认评论

入住时接待热情、友好。欢迎礼品丰富，我们尽情享用。酒店装修豪华，并且富有历史底蕴。早餐丰盛，出品精致。总之是一次难忘的入住体验，下次还会再来！

Dear Mr. G., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

客户意见评级 3.0/5

Zhao F. 情侣住宿 - 所有已确认评论

1）房间服务：首次入住，房间连牙刷都没有准备，很意外。其次，房间备品（咖啡/茶包）在夜床时也没有及时更新，这些细节服务不到位。 2）早餐只有环境是好的！服务人员不够，餐盘基本上不会及时收取，且点餐还遗漏上餐，这也是服务一般的体现 3）泳池卫生细节差，地面水多且空气中消毒剂味道重。桑拿房男女混合，整体感受一般。 4）最大亮点可能是独立运营的paper moon，味道不错。

Dear Mr F., Thank you for taking the time to share your detailed feedback following your recent stay at Raffles London at The OWO. I am very sorry to read that your experience did not reflect the level of care and attention to detail that you expected from us. All of your comments regarding the overall service delivery have been carefully noted and shared with the relevant teams for review. I particularly regret that, as this was your first stay with us and a special occasion, we did not create the memorable experience you should have received. The points you raised around communication, replenishment of amenities and service consistency are all important, and I apologise that these details were not handled with the precision we strive to deliver. While I am pleased to read that you enjoyed your experience at Paper Moon, I fully appreciate that this alone does not make up for the areas where we fell short. Please be assured that your feedback has been taken seriously and will be used constructively as we continue to improve. Although I understand your disappointment, I would very much welcome the opportunity to restore your confidence in Raffles London at The OWO. Should you consider returning in the future, please contact me directly and I would be pleased to personally oversee your arrangements, including a complimentary upgrade to one of our suites for your next stay. Thank you once again for your honest feedback. I hope we may have the opportunity to welcome you back and provide the truly exceptional experience you originally expected. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

客户意见评级 5.0/5

Yueqiao B. 情侣住宿 - 所有已确认评论

服务特别好。所有的餐厅都好吃。环境优雅高级

Dear Ms B., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was truly pleased to read how much you enjoyed your experience with us, particularly our location, the quality of service, and the dining across our restaurants. It is especially rewarding to know that the elegant and refined atmosphere of the hotel also contributed so positively to your stay. I was equally delighted to see Marco recognised so warmly, and I will be very pleased to share your kind words with him. As a valued ALL Classic member, we are grateful for your continued support and loyalty. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

客户意见评级 5.0/5

Jijun H. 单人住宿 - 所有已确认评论

酒店历史底蕴深厚，位置极佳，交通方便

Dear Mr H., Thank you very much for taking the time to share your feedback following your recent stay with us at Raffles London at The OWO. I am delighted to read that you enjoyed a positive experience and that you appreciated the uniquely historic character of the building as well as our central location in London. It is especially rewarding to know that the service from our team met your expectations. Thank you once again for your kind recommendation and for your loyalty as an ALL member. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO in the future. Kind regards, Thomas Olivier Managing Director Raffles London at The OWO

客户意见评级 5.0/5

Chunli S. 家庭住宿 - 所有已确认评论

房间布置的很精致，早餐很美味，礼宾服务特别好！

Dear Chunli S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our prime location, luxurious service, and the attention to detail in our rooms. It is wonderful to know that our breakfast and concierge services met your expectations. With best regards from London, Mathias Gerds Hotel Manager Raffles London at The OWO

其他网络用户评价我们的酒店

  • 363 评论 9.6/10 位置
  • 484 评论 8.8/10 房间
  • 966 评论 8.9/10 服务
  • 396 评论 9.5/10 设施
  • 297 评论 9.6/10 氛围
  • 278 评论 8/10 食物
  • 145 评论 8.8/10 舒适度
  • 143 评论 9.3/10 运动休闲

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