美居伦敦布鲁姆伯利酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 2,747 评论

美居伦敦布鲁姆伯利酒店 - Image 1
美居伦敦布鲁姆伯利酒店 - Image 2
美居伦敦布鲁姆伯利酒店 - Image 3
美居伦敦布鲁姆伯利酒店 - Image 4

描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • An ALLSAFE Clifton Environmental certified hotel

  • Full English Breakfast available daily.

  • Within five minutes' walk of Russel Square and Holborn Tube and 10 mins walk to Euston

  • Boardroom for up to 16 delegates available

  • QR code food service . Food can be eaten in the restaurant, bar or collected and taken to room

我们的客房

酒店位置

美居伦敦布鲁姆伯利酒店

130 134 Southampton Row
WC1B 5AF 伦敦
英国

GPS:51.520798, -0.123307

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Mercure Bloomsbury Bar

非合约照片

Informal bar area to grab a drink and bar snack or simply sit and read a book or catch up on work (free wifi)

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  2,747 评论

TripAdvisor 评级  4.0/5  2,825 评论

Overbooked and kicked out

Tripadvisor 评级 1.0/5

junsuzu 经 TripAdvisor 认证的评论

I got kicked out of this hotel on 23rd Feb. 2024 because they allegedly overbooked, even though I’d already paid and had to move to another hotel. (They sent me another Mercury hotel in London.) I’m a platinum member of Accor’s ALL and stay more than 60 nights a year at Accor’s hotels. I had never experienced such a terrible service before. I sent a formal complaint and requested for invoice, but they keep on ignoring. Will never use this hotel again.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Reception Team

Dissspointing

Tripadvisor 评级 2.0/5

610philipc Couples - 经 TripAdvisor 认证的评论

Having read previous reviews; I concur with many of the points already covered. Firstly and importantly, the staff are friendly charming and helpful. The decor is modern, clean and pleasing. Now for the items that spoilt my stay:- Annoying mechanical motor noise heard constantly in my room impacting the quality of my stay. Lack of a bar open in the hotel - went for a few drinks Sunday night just before 21:00 and all locked up! The above are no conducive to a hotel that I would wish to revisit. A truthful review whereby the staff work hard but let down by matters outside their control.

Disappointing for a Mercure

Tripadvisor 评级 3.0/5

msm3 Couples - 经 TripAdvisor 认证的评论

Having stayed at a number of Accor hotels this one is definitely not to their usual standard. Being branded as a Mercure you expect a certain standard, which this particular hotel did not meet. The heating did not appear to work and an electric radiator was supplied. The bathroom had a huge sink at the expensive of the toilet being difficult to use (it was also not secure on its frame). The bed had a memory mattress and topper, this made it very soft, couple this hard (old) pillows did not make for a brilliant nights sleep. If we had been here for more than one night, I would have asked to be moved. On the plus side, the staff were polite and the room clean, the location is also very good.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magda

It’s not the Marriott standard

Tripadvisor 评级 2.0/5

caiopn Solo travel - 经 TripAdvisor 认证的评论

Can’t recommend. As a Marriot frequent customer, I never thought I would have such an experience like this in a Marriot hotel. Room is too small, but this was already known before reservation. What was unknown is the terrible acoustics isolation. You can hear everything from the rooms between yours and everything from de aisle. So, before 7am start the noise. The maids start early the cleaning, so you need to sleep or wake up with the vacuum cleaner appearing to be inside your room. The whole hotel has just one, old, elevator. One day of the stay, the elevator was broken. So…5 floors by stairs. When is working, be prepared to wait long time, as is the only one. To finish, I got the price with breakfast included, but I used just on the first day, as is very poor quality. The only good thing is the location, but I would recommend any other option, even if is a little bit far away.

Hi Caiopn, I appreciate you taking the time to leave a review even though it is not for the Mercure London Bloomsbury Hotel. I think you should of write this to the hotel you have actually had a stay at as you do not appear in our system. Therefore , this is a Mercure Hotel and it is a Accor Hotel , but not Marriott. Accor and Marriott are two different hotelier companies. Please double check the Marriott hotel you stayed at as you have never stayed here in Mercure hotel with us and this review affects our score rating and you did not stay with us. We would appreciate you delete the feedback as it will give an misunderstanding to the public that you've had never stayed here and give a such a bad feedback to a place you were never at. Please contact the hotel you've stay at directly for further assistance. I hope this information's are going to be clear for you. Kindest Regards , Adriana

Not recommended

Tripadvisor 评级 1.0/5

Omar T 经 TripAdvisor 认证的评论

Very unpleasant experience and I would not recommend this hotel though I'm a loyal Accor client. I was there for a business trip and typically I ask for the invoice to be sent via email which I never received. I have called a dozen times and sent many emails and they would not bother to send an email with the invoice. I have to go onsite next week to pick up the invoice!

Dear Mr. Taleb, Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. However, regarding your complain, I can assure you that we have sent you the invoice multiple times but, probably you have a security protection which doesn't allow to receive our emails. I am really sorry for this but, there is nothing else that we can do from our side. Looking forward to seeing you next week, to give you the invoice. Kindest regards, Magda

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,084 评论 9.7/10 位置
  • 1,844 评论 5.6/10 房间
  • 1,411 评论 8.6/10 服务
  • 52 评论 5.7/10 上网
  • 1,089 评论 4.4/10 舒适度
  • 649 评论 7/10 清洁度
  • 593 评论 7.7/10 早餐
  • 274 评论 5/10 氛围

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