美居伦敦布鲁姆伯利酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 2,249 评论

美居伦敦布鲁姆伯利酒店 - Image 1
美居伦敦布鲁姆伯利酒店 - Image 2
美居伦敦布鲁姆伯利酒店 - Image 3
美居伦敦布鲁姆伯利酒店 - Image 4
130 134 Southampton Row, WC1B 5AF 伦敦, 英国

描述

酒店其他优惠

  • Great Central Location for shopping, theatre & sight seeing

  • Restaurant & Bar open daily serving breakfast, lunch and dinner

  • Within five minutes' walk of Russel Square and Holborn Tube and 10 mins walk to Euston

  • Boardroom for up to 16 delegates available

  • All Loyalty scheme for direct booking

我们的客房

酒店位置

美居伦敦布鲁姆伯利酒店

130 134 Southampton Row
WC1B 5AF 伦敦
英国

GPS:51.520798, -0.123307

电话
传真 +44 20 7837 3485

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MERCURE BLOOMSBURY BAR

非合约照片

在休闲酒吧区域，您可以点些饮料和酒吧小吃，也可以只是坐下来阅读或者使用免费无线网络办公。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  2,249 评论

TripAdvisor 评级  3.9/5  2,872 评论

Title: Deeply Disappointing Stay – Wrong Room, Poor Service, and Unprofessional Manager

Tripadvisor 评级 1.0/5

Gaz B 经 TripAdvisor 认证的评论

My wife and I were really looking forward to this trip, but the experience was extremely disappointing from the moment we arrived. After two cancelled flights and a long detour, we reached the hotel late at night. Despite notifying the hotel in advance and booking a Superior King Room, we were told our room had been “sold” and were placed in a tiny standard room with a small window in the corner. The night receptionist refused to help, and I was told a manager would contact me the next day—but nobody ever did. A different staff member later apologized, admitted we had been put in the wrong room, and moved us to the correct one. She also assured us the first night would be refunded. However, at checkout, the refund was not applied and the staff knew nothing about it. When I asked to speak to a manager, the General Manager, Greg Black, came out without introducing himself and was extremely rude and dismissive. He interrupted repeatedly, refused to listen, and denied that any staff member had spoken to me—even though CCTV would clearly prove otherwise. Overall: Wrong room given No follow-up from management Refund promised but not given Very poor communication Shockingly unprofessional behavior from the General Manager This was a stressful and disappointing experience, especially after a difficult journey. I hope the hotel takes this seriously, because the level of service we received was far below acceptable standards.

Great location but very dated

Tripadvisor 评级 3.0/5

Plane_Talking_Travel 经 TripAdvisor 认证的评论

Location great. We'd arrived by train at Euston and were in London for a theatre visit and this hotel was about mid-way between the two so perfect location. It's on a very busy tourist street with a great atmosphere and lots of shops and restaurants nearby. Apart from the bar, the hotel is dated and in need of a full refurbishment. Threadbare carpets, old chipped wooden furniture, basic shower over bath combo, one old fashioned, basic and very dusty lift for the entire hotel, robes provided but they shed lots of fibres leaving white fluff everywhere. Decent selection of toiletries and teas/coffee but no Nespresso machine and you had to ask for all the extra amenities such as toothbrush/ paste and a vanity kit. Very soft mattress but we slept VERY well. This, along with the great location, are the main reasons for a 3* review otherwise it would have been lower. Whilst reception staff were really friendly and professional the ambiance wasn't with very loud explicit-lyrics rap music blaring out in the lobby on both the Friday and Saturday night. Completely inappropriate.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

Not worth the price, there are better options

Tripadvisor 评级 2.0/5

Cla13bdAD 经 TripAdvisor 认证的评论

The location is great and the staff is friendly, that’s it. For the rest, it is very disappointing and not worth the price. First of all, there was a strong and persistent smell of cigarette in my room: totally unacceptable. Then, the hotel is ageing, the bedding is really of a poor quality, my shower was weak and not well maintained, the bathroom tiny (any normal size person will be touching the wall while sitting on the toilet!). And for this price, you do not even have one small bottle of water in the room. Definitely not the right choice in this part of London.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Reception team

Cold and sad

Tripadvisor 评级 2.0/5

VVVi 经 TripAdvisor 认证的评论

The staff was very professional and this was the highlight of the stay. The room with no windows on the ground floor with a hole in the ceiling doesn’t make you feel good plus the lights are pretty awful. Make sure you don’t get the ground floor room. But what is worst is that the entire ground floor seems to have a failed heating system. Just next door is the restaurant where breakfast is served in the warmth and the nice atmosphere. And behind the door where the ground floor rooms are the difference in temperature is significant. In the room there are two dials that should increase temperature, one is like a heating or air-conditioning dial. Having put both to max and the heating to 30° c - nothing was working. The room is absolutely freezing so make sure you don’t stay there when it’s cold outside. Unless you love sleeping in 15 degrees. Some people do. And getting that for £350 sort of sad.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Prime location

Tripadvisor 评级 5.0/5

Stephen H 经 TripAdvisor 认证的评论

Excellent location for all events we had planned, room good size and clean, friendly staff very attentive and welcoming, overall excellent staff

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 955 评论 9.7/10 位置
  • 1,515 评论 5.4/10 房间
  • 1,238 评论 8.8/10 服务
  • 19 评论 8.1/10 上网
  • 898 评论 4.1/10 舒适度
  • 496 评论 6.6/10 清洁度
  • 488 评论 8.1/10 早餐
  • 255 评论 4/10 氛围

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