The Savoy - A Fairmont Hotel 5 星

客户意见评级 (ALL 评级) 4.8/5 2,607 评论

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The Savoy - A Fairmont Hotel - Image 1
The Savoy - A Fairmont Hotel - Image 2
The Savoy - A Fairmont Hotel - Image 3
The Savoy - A Fairmont Hotel - Image 4
Strand, WC2R 0EZ 伦敦, 英国

描述

酒店其他优惠

  • The Savoy is located on the River Thames, in the heart of all that London has to offer.

  • Iconic culinary experiences, including High Tea , award-winning bars and delicious restaurants

  • Beauty & Fitness, a haven with a spa, magnificent indoor pool and two gym areas

  • The Savoy's dedicated team of Butlers are available to take care of our guests' every need

我们的客房

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酒店位置

The Savoy - A Fairmont Hotel

Strand
WC2R 0EZ 伦敦
英国

GPS:51.510401, -0.120182

电话
传真 +44 20 7240 6040

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  2,607 评论

TripAdvisor 评级  4.7/5  7,855 评论

卓越奖 2025

Do not book

Tripadvisor 评级 1.0/5

Sam D Couples - 经 TripAdvisor 认证的评论

Appalling service. Went went to the Savoy to celebrate our first wedding anniversary. We booked a 3 day stay. Whilst out for the 2nd day watching a show, I received a text from the Savoy saying that 250 gbp would be added to my bill for smoking in the room. Me and my wife dont even smoke. There was no discussion just a rude text. I have stayed at many hotels around the world and never encountered such rudeness and inaccuracy. I have noted that the pending balance held against my account includes the fine. I will be sharing this review on social media. DO NOT BOOK.

Wonderful

Tripadvisor 评级 5.0/5

Merlin's C 经 TripAdvisor 认证的评论

How I loved my 4 night stay here. I was transported to another world The service was second to none. The Staff are so friendly and helpful. I would like to give the following staff a mention Cheng - this delightful gentleman's domain was in The Reading Room where he was so helpful. We chatted about the History of The Savoy and the coffee was lovely Florentina - Housekeeping. We were talking about holidays. She recommended a few places in her native Romania Leonardo - The Gallery who looked after me for Afternoon Tea Cesar - Receptionist so very polite All in all it was wonderful and Room Service was excellent

客户意见评级 4.5/5

Jeremy Z. 单人住宿 - 所有已确认评论

房间的香槟 入住水果 和睡前的入眠膏特别贴心

尊敬的張先生：我們非常高興收到您精彩的賓客滿意度調查，並得知您在我們飯店的入住體驗令人難忘。非常感謝您提及我們的同事拉布里尼，她聽到您的讚美一定會非常開心，也知道她為您的入住增添了更多美好回憶。我們期待在不久的將來再次歡迎您光臨薩沃伊酒店。此致，敬禮！品質助理 史泰西‧斯通

A very enjoyable stay

Tripadvisor 评级 5.0/5

Kevin B 经 TripAdvisor 认证的评论

A pre-Christmas break in London, we always stay at the Savoy. A very warm welcome form Ayesha on reception. We had been upgraded to suite. Which was a welcome surprise. After a further chat with Ayesha she said for an additional fee we could have a further upgrade to a River View Suite. So, as it's Christmas we said yes. It was a beautiful suite with as described, a stunning view across the Thames towards the London Eye, Houses of Parliament. A very spacious suite, with every amenity. The suite has recently been upgraded, decorated in muted colours with a nice lounge, separate bedroom and large bathroom. We decided, after a walk around London to order a pot of tea in our Suite. I have to say we were rather disappointed, as that was all you got. A pot of tea, milk, sugar, some additional hot water, but not a biscuit in sight. They were extra. Really, a couple of biscuits surely would be automatic when ordering a pot of tea! We love the American Bar and are never disappointed with the service. George, wearing a Trainee badge, looked after us. Very warm, extreemly friendly, professional with a good sense of humour. Dinner that night was in 1890 by Gordon Ramsey. A small, intimate restaurant within the hotel. Nicely spaced tables, a great menu, wine list, as well as great service from Nicoletta, the restaurant manager, and the whole team. After dinner we went to get in the 'Blue lift' to go back to our room to find it not working. So we decided to walk the 6 floor to the 8th floor. When we got to our floor there, outside the lift was a sign with directions to al alternative lift. We did feel that the sign should be on the ground floor as well, so called the front desk just to point this out. Breakfast in The Gallery was a mixed affair. Service was friendly however, the food delivery was slow. We waited over 30 minutes for our breakfast! The waiter must have recognised we had been waiting some time as he came over to apologise for the delay. More drinks in the American Bar the following evening with friends, followed by dinner in The Savoy Grill. Always consistently good in both service and food. A pleasant stay. Do be warned, London hotels have started adding an additional 5% room service charge to the final bill. It is optional but on top of the service charge in bars and restaurants something to be aware of .

Dear Kevin B, We were thrilled to welcome you both back to The Savoy! Thank you for your five star review and detailed feedback. We are delighted to hear you enjoyed your stay overall, and your room allocation in one of our fabulous suites! I wish to thank you in particular for your kind recognition of several team members who looked after you so exceptionally - I will be sure to pass on your recognition to them. I did note your additional comments and I will ensure these are shared with my management team for their review. I always appreciate guests taking the time to provide suggestions and feedback, as it is the only way we can ensure we are meeting the exacting needs of our valued guests - we are most grateful to you for raising these concerns, and for your patience and understanding at the time. The discretionary service charge should have been explained on your reservation and on your arrival, so my apologies if this came as a surprise to you. It is important to be transparent and we will look at the how we can improve this information for guests in the future. Thank you again for your review and we hope to have the pleasure of warmly welcoming you again to The Savoy in the near future. With best wishes for the festive season, Franck Arnold, Managing Director

Exception

Tripadvisor 评级 5.0/5

ToonTraveling 经 TripAdvisor 认证的评论

The staff were exceptional-attentive without being intrusive. Every request was handled with efficiency and genuine charm. Concierge recommendations were spot-on, and housekeeping maintained the room to perfection.

Dear Toon Travels, Thank you for taking the time to write such a fantastic review following your recent stay with us, here at The Savoy. It was a pleasure to read, and your comments about the level of service you consistently received are just wonderful; I will be sure to share them with colleagues across the hotel. We look forward to having the opportunity to welcome you back again very soon, and please do let us know if there is anything we can help you with in the mean time. With warm regards, Franck X Arnold, Managing Director

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其他网络用户评价我们的酒店

  • 563 评论 9.7/10 位置
  • 1,024 评论 8.5/10 房间
  • 2,127 评论 9.4/10 服务
  • 734 评论 8.4/10 食物
  • 566 评论 9.2/10 氛围
  • 397 评论 8.5/10 设施
  • 308 评论 7.9/10 舒适度
  • 276 评论 8.4/10 酒吧和饮品

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