伦敦滑铁卢诺富特酒店

客户意见评级 (ALL 评级) 4.4/5 1,860 评论

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伦敦滑铁卢诺富特酒店 - Image 1
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113 Lambeth road, SE1 7LS 伦敦, 英国

描述

酒店其他优惠

  • 187 间现代客房，提供连通房

  • 位于伦敦市中心，方便前往旅游景点

  • 在一天的观光之后到桑拿房放松身心

  • 酒店酒吧和餐厅供应国际美食

我们的客房

酒店位置

伦敦滑铁卢诺富特酒店

113 Lambeth road
SE1 7LS 伦敦
英国

GPS:51.494861, -0.118287

电话
传真 +44 20 7793 0202

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

GOURMET BAR

在诺富特犒劳您的味蕾。在轻松的环境中享用各种简约却正宗的当地和国际美食。无论您想要吃饭还是只是享用饮品，我们的餐厅都能为您提供只在诺富特酒店才能享受的额外服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,860 评论

TripAdvisor 评级  4.0/5  3,986 评论

No sooner arrived no sooner wanted to leave!!! Unfriendly for family except if you want your family Holiday turn crisis

Tripadvisor 评级 1.0/5

Amély T 经 TripAdvisor 认证的评论

No sooner arrived no sooner wanted to leave!!! If you are a family of 5 do not book this hotel which is not kids friendly at all!!! And proposed separated 2 bedrooms, with Little 3 children who can not sleep alone when the 2 rooms are not twins but separated by others clients’ bedrooms!!! I never see that!!! We used to travel with our 3 kids and we never, never knew this situation !!! Even the e-mail i sent to the hotel before our Check in! Even when you arrives very early in the morning and Asked especially for communicated rooms ( before the Check out of rooms … so easy for the staff to organise the availability …) and asked again and again all day!!!! The perfect 10 years birthday of my first kid we hope, is turning to a nightmare with family crisis!!! My husband is sleeping alone and me I sleep in the middle of my three kids with no place at all, no confort!!! « It is like this! »That’s the answer!! And no availabily all around hotels!!! In adition, rooms are not so clean, no attention at all !!!

Lovely hotel, friendly staff, great room... Appalling breakfast

Tripadvisor 评级 3.0/5

Jason L 商务住宿 - 经 TripAdvisor 认证的评论

The hotel was great, but the breakfast was horrendous. I arrived before 7am, so less than 30 mins before breakfast started. I decided to treat myself to a non-health breakfast, but the bacon, sausages and beans were all stone cold. They were under heat lamps, but didn't make a difference. Also they had the cheapest, reconstituted orange juice.. Not at all the breakfast to start you day with

Dear Jason, Thank you for your feedback. We are delighted to hear that you found our hotel, staff, and room to your liking. We sincerely apologize for the disappointment you experienced with the breakfast service. Your comments are valuable to us, and we will address this matter with our team to ensure a better experience for our guests in the future. We appreciate your constructive feedback and hope to have the opportunity to welcome you back for an improved stay. Warm regards, Novotel London Waterloo

Great location

Tripadvisor 评级 4.0/5

LeandroKoiti 家庭住宿 - 经 TripAdvisor 认证的评论

The location is perfect, close to bus stops and to the most famous spots in the city, I didn't give a 5 for two reasons: (1) They didn't change the bed sheets in any of my 14 days stay, the room was always tidied up, bathroom towels replaced but the bed sheets were always the same (2) The breakfast was exactly the same on these 14 days, it was a good breakfast but I was surprised to see the exact same things every day besides that, the staff was very friendly and there was always seats available during breakfast, the hotel is very clean, I'd recommend this place for its location

Dear LeandroKoiti, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our great location and the friendliness of our staff. We sincerely apologize for the inconvenience regarding the bed sheets - our cleaners always change the sheets every 3 days however the bed needs to be clear of any belongings. We would like to also apologise for the lack of variety in the breakfast. Please be assured that we take your comments seriously and will address these issues with our housekeeping and kitchen teams. We are glad to know that you found our hotel clean and would recommend it based on the location. We hope to have the opportunity to welcome you back and provide you with an improved experience. Warm regards, Novotel London Waterloo

Horrendous check in. No welcome

Tripadvisor 评级 2.0/5

Ruth W 经 TripAdvisor 认证的评论

The previous time I stayed at this hotel I was extremely impressed so decided to return. This was a real mistake. The check-in was horrendous and as soon as I gave my name she asked for ID. We are British citizens and not used to being asked this, never mind the minute we walked through the door. I am an Accor silver member this is not the 'welcome ' I expect and certainly not usual. I showed her my Accor app on my phone with all my details but seemingly this didn't confirm who I am. She repeatedly barked that she needed ID. Why would I have all my details on my phone if I was not me? She did eventually accep my payment card as ID without thinking it could have been stolen with my phone!!! Illogical in the extreme! My husband asked if she was saying that we couldn't stay and she then accepted the payment card as ID What a distressing palaver which I didn't need as I was going to the hospital the next day for a new cancer therapy. I had wanted a relaxing evening but ended up truly distressed by the behaviour of this receptionist This was truly disappointing since our last visit was perfect The next night we stayed at another Accor hotel where the whol experience was special from the welcome onwards How can there be such a difference??

Very good hotel worth the stay

Tripadvisor 评级 4.0/5

Matteo P 家庭住宿 - 经 TripAdvisor 认证的评论

very nice hotel, rooms were nice, service was good, friendly helpful, the food in the hotel was a bit high with the price but the food was good so i’m not complaining. We found this amazing place to eat nearby too. The lambeth pier, very good. The bathrooms in the hotel were clean and the bed was pretty comfortable

Dear Matteo, Thank you for sharing your experience with us. Best Regards, Novotel London Waterloo Team

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其他网络用户评价我们的酒店

  • 1,253 评论 9.3/10 位置
  • 1,352 评论 7/10 房间
  • 1,327 评论 8.2/10 服务
  • 17 评论 5.2/10 上网
  • 803 评论 7.2/10 早餐
  • 625 评论 6.8/10 清洁度
  • 410 评论 5.3/10 食物
  • 253 评论 4.9/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。