伦敦滑铁卢诺富特酒店

客户意见评级 (ALL 评级) 4.3/5 2,006 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 187 间现代客房,提供连通房

  • 位于伦敦市中心,方便前往旅游景点

  • 在一天的观光之后到桑拿房放松身心

  • 酒店获得了 Clifton Environmental 的安心悦界认证

  • 酒店酒吧和餐厅供应国际美食

我们的客房

酒店位置

伦敦滑铁卢诺富特酒店

113 Lambeth road
SE1 7LS 伦敦
英国

GPS:51.494861, -0.118287

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  2,006 评论

TripAdvisor 评级  4.0/5  3,951 评论

Excellent customer service-reception and hospitality

Tripadvisor 评级 5.0/5

Fiona C 经 TripAdvisor 认证的评论

Thank you and well done to Victoria and Kamila/Camila at reception and also to Louisa in the hospitality team. You all are super awesome at your roles. Keep up the excellent five 5 customer service. The cleaning team on the ground floor are brilliant too-super clean. p.s. A lady from the housekeeping team was very kind, sadly she was told off by a supervisor for helping instead of doing her job. Kindness is everyone`s job.

Appalling service from front desk! Made to feel like a criminal!

Tripadvisor 评级 1.0/5

QuinnsFishCafe 家庭住宿 - 经 TripAdvisor 认证的评论

Booked for my 40th birthday weekend away. Arrived early on Friday and as room wasn’t ready, we couldn’t check in. No issue, we left our bags off and headed out for a few hours. Came back around 5pm to check in. Went to pay the room with cash to be told the hotel is cashless. Informed that it states this clearly on the website (in a drop down box), no mention of this on the booking confirmation or anywhere you would expect to see it! Informed the staff at the desk that I had no card to pay as I had intended to pay cash. As it was by now after 5pm I wasn’t able to go to the bank and lodge cash. I agreed to allow the hotel to hold the 1st nights payment on my card until the next day when I could lodge cash. Next day lodged cash and went down to pay to be told that the payment on my Amex card would only be released upon checkout (not what was agreed). Asked several times to speak to the manager only to be told that the person I was speaking to was in charge of the front desk and she would deal with the issue. Paid 2 nights while they tried to sort the hold on my other card. Sunday evening we arrived back to the hotel to change to go out for my birthday dinner. Our room hadn’t be serviced. My wife rang down to see why and was told that we hadn’t paid for the 3rd night. We then were expected to sit in the room whilst the housekeeper cleaned around us. At this stage I’d had enough and booked a room for our final night in a nearby hotel! Such a shame as the room and location were great, but I wouldn’t book another stay in any Novotel hotel. There are much more professionally run hotels in the vicinity.

Chain hotel experience

Tripadvisor 评级 3.0/5

Weltenbummler2007 经 TripAdvisor 认证的评论

The hotel is well located close to the central Govt area, just opposite Westminster and the Houses of Parliament. However, its infrastructure needs maintenance and the service an upgrade. Key fittings appear worn-out and should be replaced. Dirt is only haphazardly removed. Overall, a so-so experience.

Great reception team

Tripadvisor 评级 5.0/5

Billy B 经 TripAdvisor 认证的评论

We were Beautifully looked after by Radha on the front desk, she went the extra mile, gave us great tips on where to go and arranged a special treat for my husband on his birthday. My daughter thought this was the ‘fanciest’ hotel we’ve ever stayed in, Thank you

Great novotel

Tripadvisor 评级 5.0/5

Busker999 Couples - 经 TripAdvisor 认证的评论

Excellent novotel, best we have stayed. Nice and easy bus from Waterloo or 20min walk. Easy check in. Fantastic room, very spacious with sofa bed and nicely decorated. Lots of storage space. Didn't have breakfast. Good craft beers too. Gktva good rate too for London

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其他网络用户评价我们的酒店

  • 1,260 评论 9.2/10 位置
  • 1,464 评论 6.7/10 房间
  • 1,384 评论 8/10 服务
  • 19 评论 8.1/10 上网
  • 832 评论 6.8/10 早餐
  • 717 评论 5.6/10 清洁度
  • 421 评论 4.9/10 食物
  • 292 评论 3.9/10 设施

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