伦敦滑铁卢诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 13,747 评论

安心悦界(ALLSAFE)认可酒店

伦敦滑铁卢诺富特酒店
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+ 22 服务

酒店其他优惠

  • 187 间现代客房,提供连通房

  • 位于伦敦市中心,方便前往旅游景点

  • 结束一天的观光后,您可在桑拿房和土耳其浴室放松身心

  • 酒店获得了 Clifton Environmental 的安心悦界认证

  • 酒店酒吧和餐厅供应国际美食

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

伦敦滑铁卢诺富特酒店

113 Lambeth road
SE1 7LS 伦敦
英国

电话: +442076600674

传真: (+44)207/7930202

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • 507, 77 from Waterloo York Road :  Bus Stop W Lambeth Palace Bus stop (SP)

  • 77, 344, 507, C10, 3 :  Lambeth Palace

  • CENTRAL LONDON :  3 LAMBETH BRIDGE

  • VICTORIA STATION :  507 Lambeth Palace

  • WATERLOO STATION :  77 LAMBETH PALACE

  • LAMBETH NORTH STATION :  BAKERLOO LAMBETH NORTH STATION

  • WATERLOO STATION :  NORTHERN LINE WATERLOO

  • WESTMINSTER CIRCLE :  CIRCLE LINE WESTMINSTER

  • WESTMINSTER DISTRICT :  DISTRICT LINE WESTMINSTER

  • WESTMINSTER JUBILEE :  JUBILEE LINE WESTMINSTER

  • 乘飞机

    LONDON CITY AIRPORT 达到 15公里 / 9.32 英里

  • 乘飞机

    LONDON GATWICK AIRPORT 达到 43公里 / 26.72 英里

  • 乘飞机

    LONDON HEATHROW AIRPORT 达到 30公里 / 18.64 英里

  • 乘火车

    LONDON ST PANCRAS 达到 2.8公里 / 1.74 英里

  • 乘火车

    WATERLOO 达到 1.5公里 / 0.93 英里

  • 乘火车

    WATERLOO INTERNATIONAL 达到 1公里 / 0.62 英里

GPS :51.494861, -0.118287

酒店服务

ELEMENTS RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 1 餐厅
  • 1 酒吧
  • 早餐
    • 客房服务 额外收费
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 6 会议室
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 187 间客房
    • 10 间残疾人士客房
    • 75 间家庭客房
    • 17 间相通客房
    • 187 间禁烟客房
    • 5 多个楼层
  • 酒店使用的语言
    • 荷兰语
    • 意大利语
    • 法语
    • 西班牙语
    • 英语
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 高速传输线
    • 公共区域提供无线网络 额外收费
    • 高速无线网络
    • 酒店提供无线网络
    • 高速网络
  • 空调
    • 空调
  • 针对行动不便人士提供的设施
  • 100% 无烟酒店
  • 入住/退房设施
    • 延迟退房
    • 快捷退房
    • 快捷入住
  • 行李寄存
    • 行李寄存
  • 礼宾服务
    • 礼宾服务
  • 提供办公桌设施
    • 擦鞋机
  • 货币兑换
    • 货币兑换
入住酒店
  • 诺富特伦敦滑铁卢停车场酒店 额外收费
    • 酒店内
    • 40 多个停车位
    • 私人
    • 电动汽车充电器,7 千伏安
    • 停车场全天候开放
护理
  • In Balance
    • 酒店内
    • 桑拿房
精品店/购物
  • 药店
家庭
  • 儿童服务
    • 卡通电视频道
    • 视频游戏区
    • 游乐园

我们的客房

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

您的会议和活动

我们的会议室

  • 会议室数量:6

  • 最大面积:50 平方米

  • 最大容量:50 个人

  • 最大宴会容量:25 个人

了解更多信息

伦敦滑铁卢诺富特酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.4/5

13,747 评论

TripAdvisor 评级 4.0/5

3,817 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Short break in London

Tripadvisor 评级 5.0/5

patriciadF8725QM 29/11/2021 经 TripAdvisor 认证的评论

Good central position Hotel walkable to a lot of tourist spots. Staff very Friendly and Helpful. Near to Underground. Good for Business and Leisure use. Breakfast served at Hotel, but are quite Expensive.

ocktober

Tripadvisor 评级 3.0/5

skaeringsson 21/10/2021 经 TripAdvisor 认证的评论

The staff was nice rooms little dirty food not good poor breakfast the hotel took 1000 punds of my creditcard for deposit the bill was 630 punds but they have not returned the 370 pounds so i am not going to stay there again

An excellent location, excellent staff, and a wonderful hotel

Tripadvisor 评级 5.0/5

WaltEP 26/09/2021 经 TripAdvisor 认证的评论

I spent two weeks at the Novotel Waterloo, and loved it. The staff is excellent - Manuel, Lisandra, Daniele, and the others were all warm, friendly, and very helpful. I have stayed here many times before, and the location is excellent. It's just far enough from the super-touristy section of London to be less hectic, but with a few minutes of walking you are in the heart of the city. There are a number of outstanding museums close by, and public transportation is easy to reach. I always stay at this hotel when I'm in London because of not only the location but especially because of the wonderful staff.

Poor service

Tripadvisor 评级 3.0/5

Cruiser60280886014 02/09/2021 经 TripAdvisor 认证的评论

Poor service, room facilities for grade and membership level not available until complaint made. Blamed on covid (no drinks in room), but open buffet for breakfast. No bathrobes due to supply issue but not mentioned on check in. Welcome drink choice limited. Parking cost already paid for when booking, but added again and had to be removed. Covid used as excuse for poor service. Issues not mentioned until complaint made, but could have easily been mentioned upon check in. Membership benefits not given until complaint made.

Best hotel

Tripadvisor 评级 5.0/5

Radhasri2021 13/08/2021 经 TripAdvisor 认证的评论

Calm and relaxing stay.Happy with the staff for being helpful and very prompt with our requests.Our room was very clean.We had dinner in the restaurant during our stay and it was awesome.Loved the location.

客户意见评级 3.0/5

匿名 家庭住宿 - 01/11/2020 所有已确认评论

沒有基本拖鞋面紙等供應,好奇怪。 其他還好。

Dear Tsz Keung C., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

A good one night's stay

Tripadvisor 评级 4.0/5

David C 15/03/2020 经 TripAdvisor 认证的评论

We stayed one night in order to see "The Upstart Crow" at The Gielgud Theatre in Shaftesbury Avenue. Despite the "London Waterloo" tag, the hotel is actually in Lambeth Road opposite Lambeth Palace, about a mile from Waterloo station. The nearest tube station is Lambeth North, about a 12 minute walk away. Two bus routes pass the door, the 3 (Whitehall - Crystal Palace) and 344 (Clapham Junction - Elephant & Castle). Sadly the 3 has been recently cut back from Oxford Circus to Whitehall, thereby severing the direct link with London's theatreland. However, Westminster Bridge and the Houses of Parliament are about a 12 minute walk away, so the location is good for tourists. We checked in on line which worked well, being met by a very pleasant girl who quickly gave us our room keys. We had been upgraded to an executive room, which was large, clean and well presented. There was plenty of storage and a room safe. The bed was, however, very firm and my wife, who has scoliosis (curvature of the spine) had difficulty in getting comfortable. Overnight it was quiet with little traffic noise. The other problem was the absence of a dressing table - the only work surface where you could sit did not have a mirror above it. There was a good sized bathroom with a two-headed shower attachment, and separate toilet. Wi-fi was available but we did not use it on this occasion. On the afternoon we arrived we had a meal in the bar area (the restaurant being closed) but this was the same menu with quite a good choice. The food was tasty and well presented, and not overpriced. |The following morning we had breakfast in the restaurant. This was totally self service, but with a good choice of hot and cold food. We did feel however that the hot food could have been a bit hotter. Checkout was as efficient as check in, again with a very pleasant member of staff We would recommend this hotel, but feel it would be better described as "London Lambeth" rather than "London Waterloo".

Dear Guest, Thank you for taking the time to tell us about your stay at the Novotel London Waterloo and for your positive comments. However, I regret that your experience did not meet all of your expectations. At Novotel, we strive to provide a high quality service for all our guests that is why your feedback is very important to us. We appreciate your sharing your comments and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alfonso Ristorato Rooms Division Manager

the room maximum just 15 square metre

Tripadvisor 评级 2.0/5

KateS0934 Business - 10/02/2020 经 TripAdvisor 认证的评论

We were given a disable room which was very disappointing (we are not disable people)....and the room was just okay size around maximum 15 square metre, not what it says on the description.............and the shower water was not warm enough...

Dear Guest, I would like to thank you for taking the time to tell us about your experience at Novotel Waterloo. However, I regret that our services did not meet your expectations. Me and my teams strive to provide a superior service for every guest that is why your precise feedback is very important to us, and we would like to thank you for taking the time to write to us. We deeply apologise for having to give you an accessible room, however these rooms apart from having a different setup in the toilets, are very similar to our normal rooms. With regards to the size, I can confirm that all our Superior rooms have a size of 25 square meters. Please rest assured that your comments have been taken very seriously and that we have taken appropriate measures to prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alfonso Ristorato Rooms Division Manager

Great location

Tripadvisor 评级 4.0/5

Daydream161376 07/02/2020 经 TripAdvisor 认证的评论

Great location, just a few minutes walk from city center, really quiet neighbourhood with supermarket and local pubs and metro close. Everything in Hotel as expected, really good for traveling with family.

Dear Guest, Thank you for taking the time to share with us your experience at Novotel London Waterloo. I am very happy to read that you enjoyed your stay with us and we all look forward to welcome you once again in our Hotel. Kind regards, Alfonso Ristorato Rooms Division Manager

Maybe this was my 10th stay...

Tripadvisor 评级 5.0/5

751PaulP 04/02/2020 经 TripAdvisor 认证的评论

Maybe this was my 10th stay..., so this means that I'm satisfied, no? Great rooms, friendly people, quick response if there are any problems, good location near the river Thames. My only small small complain as always: where do you put your shampoo or your soap during the shower? Yup, on the floor, because there is no place else.

Dear Paul, many thanks for sharing your feedback. I am thrilled to read that you enjoy your stays with us so much to visit so often, and I am sure that the team will be as thrilled as me to read your comments. Thank you for the feedback about our showers, we are aware of the limited space in them and are looking at a solution. Many thanks again for your comments and we look forward to your next visit. Alfonso Ristorato Rooms Division Manager

Broken gym bike

Tripadvisor 评级 4.0/5

barrykirwan 02/02/2020 经 TripAdvisor 认证的评论

For 18 months thebike in the gym doesnot work properly (it worksat first but after a minutedoesnt). I have mentuoned this tostaff half a dozen times (I stay there iften) butit isnever fixed.Other than that, its a great hotel.

Dear Barry, thank you for taking the time to share with us your feedback. I am glad to hear that you generally enjoy your stay with us, and thank you for your feedback on the gym. We appreciate your sharing your comments and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alfonso Ristorato Rooms Division Manager

Unworthy of a 4 stars!

Tripadvisor 评级 2.0/5

Michel C Couples - 23/01/2020 经 TripAdvisor 认证的评论

The room was not available when I arrived after 2 p.m. The 2nd evening the bed was not made. I never had an answer to the complaint filed when I left. In terms of service, this hotel cannot be considered a 4 stars. Hotel to avoid!

Dear Michel, Thank you for taking the time to tell us about your stay at the Novotel London Waterloo and for your positive comments. However, I regret that your experience did not meet all of your expectations. At Novotel, we strive to provide a high quality service for all our guests that is why your feedback is very important to us. As this is shared on TripAdvisor, I cannot follow up on your complaint, however feel free to contact us and either me or my team will be more than happy to look into the complaint for you. We appreciate your sharing your comments and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alfonso Ristorato Rooms Division Manager

住得挺好!

客户意见评级 4.5/5

Fei T. 商务住宿 - 22/01/2020 所有已确认评论

享受到金卡会员应有的服务,备受关注和体贴!

敬爱的顾客, 感谢您对我们酒店的精彩评论!我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临。 祝好, Alfonso Ristorato Rooms Division Manager

價錢不值

客户意见评级 2.5/5

匿名 家庭住宿 - 03/01/2020 所有已确认评论

兩千多港幣一晚的房間,沒有免費樽裝水提供

Dear Guest, Thank you for taking the time to share your feedback, although I am sorry you rated us down due to the bottled water. We try to be transparent with every guest about our free and paid services, and I am sorry if you were not aware in advance of this information. We hope to welcome you back to our hotel very soon! Sincerely, Alfonso Ristorato Rooms Division Manager

Family Holidays

Tripadvisor 评级 5.0/5

Mthwfrtd Family - 31/12/2019 经 TripAdvisor 认证的评论

Good and convenient place to stay to see London. It's close to all attractions and also close to transport by bus and train.. The room we occupied on the 5th floor was quiet and good. The staff were very obliging and helpful. We only had breakfast in the restaurant below both the quality and quantity of the breakfast was good.

Family trip to London

Tripadvisor 评级 4.0/5

laurence950 Family - 13/12/2019 经 TripAdvisor 认证的评论

This was perfectly located for major sights. Check in was a problem as one of our rooms wasnt ready at 2pm due to problem which wasnt explained. Went for dinner in the restaurant and were advised it was a minimum 45 minutes for food from the a la carte menu so we went elsewhere. The lift makes a noisy screech which we could hear in our room but it didnt prevent sleep. Having said that we would stay in novotel again. It is a good quality hotel.

Dear Guest, Thank you for taking the time to tell us about your stay at the Novotel London Waterloo and for your positive comments. However, I regret that your experience did not meet all of your expectations. At Novotel, we strive to provide a high quality service for all our guests that is why your feedback is very important to us. Apologies for the waits in our restaurant and check-in, I will make sure that, as expected, the team gives an explanation when we cannot meet certain expectations. We appreciate your sharing your comments and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alfonso Ristorato Rooms Division Manager

Great location for tourists,good balance price/feaures.

Tripadvisor 评级 4.0/5

hugoferreira2017 Family - 11/11/2019 经 TripAdvisor 认证的评论

Very central location,inWaterloo.Walking distance from LondonEye,Westminster, Buckingham,Trafalgar,etc.Confortable room, for family ( 4 persons ). We hadn't had breakfast,only dinner and room service.

Dear hugoferreira2017, Thank you so much for finding the time to leave us a comment. As you said the hotel is very central, and walking distance from the major attractions. Hoping to see you again in the next future. Kind regards,

Wonderful Waterloo (Hearty Bulletins - London leg)

Tripadvisor 评级 5.0/5

DayTrip38491662130 Couples - 06/11/2019 经 TripAdvisor 认证的评论

We enjoyed our three night stay in one of Waterloo's top floor suites, which offered generous living and sleeping areas and some nice views. The hotel is very close to the River Thames and convenient to some attractions and public transport connections. Signage to get to the suites was unclear.

Dear Pioneer06178052563, Thank you so much for finding the time to leave us a comment. I will share your feedback with my colleagues who will be glad of it. Best regards,

Satisfactory

Tripadvisor 评级 4.0/5

eveeechan Business - 05/11/2019 经 TripAdvisor 认证的评论

Very helpful staff and nice bed. Emanuel is very helpful on the check-out. Good location - walking distance to Parliament, Big Ben, and London Eye. Basic amenities - just shower gel, shampoo and conditioner. Good breakfast. Food served at the restaurant just average.

Dear eveeechan, Thank you so much for taking the time to leave a review for our hotel and for the good service you had. We are all looking forward to have you again as our guest. Best regards,

Perfect hotel !!!

Tripadvisor 评级 5.0/5

chrishelderweirdt Friends getaway - 31/10/2019 经 TripAdvisor 认证的评论

Perfect hotel ! We went there for the fifth time. Nice rooms, Quiet. Friendly staff. Very recommended. Food was very good and a great choise on the menu. One litle minor point : breakfast is sometimes busy. Restaurant en separte dinning room needs a little fresh up.

Dear chrishelderweirdt, I would like to thank you for the time you spent to leave us a review about the hotel and the good service you received. I will share your compliments with my team knowing already that they will be glad to have met your expectations. Best regards,

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