伦敦黑衣修士桥诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 13,849 评论

安心悦界(ALLSAFE)认可酒店

信息短信

伦敦黑衣修士桥诺富特酒店
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+ 19 服务

酒店其他优惠

  • 酒店获得了 Clifton Environmental 的安心悦界认证

  • 从酒店步行 15 分钟可达圣保罗大教堂、泰特现代美术馆和伦敦眼

  • 位于南岸,非常适合探索文化和享用美食

  • 提供设施齐全的会议室和免费无线网络。设有 182 间时尚客房和 10 间无障碍客房

  • 室内温水泳池、桑拿房和健身中心

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

伦敦黑衣修士桥诺富特酒店

46 Blackfriars Road
SE1 8NZ 伦敦
英国

传真: (+44)2076332650

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • LONDON BLACKFRIARS:  CIRCLE& DISTRICT BLACKFRIARS

  • SOUTHWARK STATION:  JUBILEE SOUTHWARK

  • 乘飞机

    LONDON HEATHROW 达到 30.1公里 / 18.7 英里

  • 乘火车

    LONDON BLACKFRIARS 达到 0.8公里 / 0.5 英里

  • 乘火车

    LONDON WATERLOO 达到 0公里 / 0 英里

GPS:51.505157, -0.104709

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 游泳池
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

JAMBOREE FOODFEST & BAR

Jamboree Foodfest 菜单将为您带来一段不可多得的美食之旅。体验 Raging Bull、在 The Jerk 跳舞或跟随 Morris Major 纵情狂欢。体验悠闲的氛围

我们的客房

诺富特客房空间宽敞,设计现代,功能多样,可以完美地满足您的所有需要,是优雅生活的上佳之选。

您的会议和活动

我们的会议室

  • 会议室数量:8

  • 最大面积:84 平方米

  • 最大容量:100 个人

  • 最大宴会容量:40 个人

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伦敦黑衣修士桥诺富特酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级 4.5/5

13,849 评论

TripAdvisor 评级 4.5/5

3,300 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Room with a view (1209)

Tripadvisor 评级 5.0/5

sibbo10 09/11/2021 经 TripAdvisor 认证的评论

We stayed one night in this hotel in November 2021. We had booked a balcony room and it was fantastic. Our room/balcony was directly opposite the Shard and other major London landmarks could be seen. The room was fairly spacious and well appointed. Nespresso coffee machine and tea making facilities. The bed was very comfortable. Importantly the room was very clean. Hand sanitisers were dotted around the hotel. Our package included breakfast which was very good. You could choose full English style or continental. The choice was yours. We arrived back at the hotel after the bar had closed (11pm) but managed to get room service very quickly. Check in was very fast most having been done online. Staff were all very pleasant and helpful. Would definitely use this hotel again on our next trip into London. The hotel is less than a 3 minute walk from Southwark underground station Thank you Novotel Blackfriars for a lovely stay.

Dear sibbo10, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon to London. With Kind Regards

Third visit this year - I love it.

Tripadvisor 评级 5.0/5

JolyonTuck 03/11/2021 经 TripAdvisor 认证的评论

This is hotel that I return to time and again. I’ve stayed as a couple and I’ve stayed here alone and I cannot speak highly enough of the place. The check in and check out are the easiest I have known. The burgers served in the bar are beautiful. The pool facilities are easy to use and a pleasure to visit. The location is central for everything I need, it’s an easy walk to London Bridge or along the South Bank to the heart of theatreland. I was a particular idiot on this trip, forgetting a phone charger, but the reception staff were happy to point out a local shop where I was able to literally recharge my battery! The rooms are clean, the bed offers a perfect night of sleep and the shower is marvellous. Whether location, staff or facilities, this place ticks all the boxes for me.

Dear JolyonTuck, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon to London. With Kind Regards

Disappointed 100%

Tripadvisor 评级 1.0/5

AliciaF1211 18/10/2021 经 TripAdvisor 认证的评论

I went to spend a romantic weekend with my partner and I paid £35 to have some romanticism in the bedroom and we had 2 balloons few rose petals and a piece of cheesecake, no even 2...but is alright. Then the fridge didn't work,just water ,no mini bar, safety box also didn't work so they send the maintenance guy to open it but fridge all weekend broken. Next morning again maintenance guy because safety box didn't open now! When we came back in the evening our surprise was the room wasn't clean and also we discovered tv also didn't work!! The ingeniere came and couldn't fix because was a long term problem...that was the cherry on the cake... nothing worked and after few discussions with the manager didn't even offered a room upgrade they would refund 50%... still ridiculous the way this big chain deals with it. We were paying more than £400 for 2 night and was awful no even body lotion in the toilet. The manager actitud was so inappropriate and ridiculous like if was our fault the things didn't work in that room. We couldn't even use the pool because is so small and with covid you need slot of time to go. We will never go back, definitely not a 4* hotel

Dear Alicia f1211, Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that you have not enjoyed fully your recent stay; rest assured that we have shared your feedback to make sure we provide high quality service towards our guests. We appreciate your honest feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto Biollino Guest Services Manager

Review

Tripadvisor 评级 4.0/5

lindsaypritchard Business - 03/10/2021 经 TripAdvisor 认证的评论

Good trip apart from the breakfast which is not particularly good and seemed a bit hectic. The staff put pressure on me to leave the breakfast area 10 minutes before it officially finished just so they could start cleaning.

Dear lindsaypritchard, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 4 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. In regards of the breakfast I have passed your valuable feedback to our Restaurant Manager to make sure we prevent this from happening in the future. We do hope to welcoming you back soon. With Kind Regards

Holiday with kids

Tripadvisor 评级 3.0/5

marimonrad 30/09/2021 经 TripAdvisor 认证的评论

The hotel was clean and friendy staff. Helpful and service minded. The breakfast and bar was average, though we had excellent service by the kitchen staff for my children. The style of the bar and the style of the reception was a bit off putting, would preferred if it was more intimate and relaxing. The music was bit loud. The pool area was good, clean towels and nice sauna. Wished there was bath robes and slippers for free, since the hotel is quite pricy.

Dear marimonrad, Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Loved the stay, hated the Maitre D's attitude.

Tripadvisor 评级 5.0/5

rayshaa2017 26/09/2021 经 TripAdvisor 认证的评论

Super stay. Great staff. Super location. Only downer, the Maitre'D. Really made you uncomfortable. She thought she was doing us a favor, hosting us. Really made breakfast an uncomfortable experience. And main reason for not dining at Jamboree.

Dear rayshaa2017, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon to London. With Kind Regards

Just lovely

Tripadvisor 评级 5.0/5

Emza A 22/09/2021 经 TripAdvisor 认证的评论

Me and my boyfriend had a lovely romantic stay at this hotel. We had the executive room with balcony and it was just perfect. We added on the extra option ‘Love is in the air’ which was a nice touch the truffle chocolates were yummy! :) We was lucky with the weather that we had our breakfast served to our room and we had it out on the balcony! :) Staff were helpful and friendly. We used the swimming pool and sauna which was nice and relaxing. We booked dinner at the restaurant downstairs the food and drinks was nice and the lady who served us was friendly. This is our 2nd stay at a Novotel hotel and both have been lovely experiences. We would definitely stay again! :) x

Dear Emza A, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon. With Kind Regards

Lovely hotel in a fantastic location

Tripadvisor 评级 5.0/5

mummyg2013 12/09/2021 经 TripAdvisor 认证的评论

Stayed for 3 nights and had a lovely stay. The hotel was spotlessly clean and the staff were so friendly. We paid for breakfast and we’re so glad we did as it was fantastic. Such a great choice to choose from and the staff were so welcoming and attentive. Will definitely use this hotel again as it is so central and near to a few tube stations. We also had a great view of the shard.

Dear mummyg2013, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon. With Kind Regards

Great stay at Novotel Blackfriars

Tripadvisor 评级 4.0/5

Paul-2021-LondonTrip 10/09/2021 经 TripAdvisor 认证的评论

No complaints, Great service, nice and clean room. Early check in and allowed to leave bags after check out. Also has a parcel delivered there in advance which was waiting for me on arrival. Cannot complain about anything.

Dear Paul-2021-LondonTrip Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 4 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon. With Kind Regards

Short family break to London

Tripadvisor 评级 5.0/5

Compass791284 30/08/2021 经 TripAdvisor 认证的评论

Excellent location, great value for money. Clean and efficient hotel. Staff friendly and service was excellent. Room was a good size, we had a fabulous short break. Will visit again hopefully very soon.

Dear Compass791284, We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel but poor housekeeping

Tripadvisor 评级 3.0/5

Katharine R 24/08/2021 经 TripAdvisor 认证的评论

Had applied for early check-in which unfortunately we didn't find we hadn't got until we got to the hotel 2 and a half hours before expected check-in, what we hadn't accounted for was the room not being ready at standard check-in at 2pm, we had a pool slot and the hotel were good at not only storing the bags but also the pushchair. Brilliant pool, we'd expected considering the popularity of slots that there would be others but for around 45 mins of the 1 hour slot myself and my 2 children (3 and 14) were the only ones in the pool which was great. When went back to check-in they said room was just being finished - this at 3.30pm, they said the room had been left in pretty bad shape by the previous occupants. Got upstairs we'd been upgraded thanks to status so room was pretty decent on the whole, however only one of the beds of 3 had been made up, so that meant a wait to get that sorted, then before checkout when was doing usual checks i stepped on glass by the side of the bed, was a sizeable chunk not just a shard, when checked under bed it looked like a lot of random items had just been pushed under rather than giving it a proper clean which considering we were told at 11.30 the day before that the room was being prepared, then took g4 hours before was actually ready, it was a pretty poor show. The receptionist originally suggested just sending an email had to persuade her that it was a serious matter, the manager was good, she got me to go back up to retrieve the glass and then wrote up a report, however still waiting for a response on the matter, the absence of a guest satisfaction survey is not surprising. Its a pity really as a whole its a good hotel, great location, room was a decent size, loved the pool (even if that it had to be booked wasn't made clear on the website) and the breakfast was decent, standards wise however i'll probably check out a different Accor hotel the next time i'm in London

Dear fredandgingermad, Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto Biollino Guest Services Manager

Standards have fallen badly

Tripadvisor 评级 1.0/5

Ian F 13/08/2021 经 TripAdvisor 认证的评论

There was no comedy in the amount of errors we suffered with our recent stay. Our rooms were not available until after 9pm. Woke our children by phoning close to midnight for wrong reasons. Our rooms were not cleaned once, although we asked on three separate occasions. There where no clean towels in the changing rooms when we went swimming. Took a security deposit, but wouldn't let me add drinks to the room. Bar staff are not the most helpful.

Dear Ian F, Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that you have not enjoyed fully your recent stay; rest assured that we have shared your feedback to make sure we provide high quality service towards our guests. We appreciate your honest feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice stay in tough times

Tripadvisor 评级 5.0/5

Peter O 09/08/2021 经 TripAdvisor 认证的评论

We came as a family of 5 in two rooms. We’ve stayed here before for a family trip about 4 years ago long before COVID made its impact. Times are much tougher since COVID and it’s shows. The hotel was clearly short on staff and we saw that as soon as we arrived at 15.00 on Monday with a long queue at check in and people getting stressed over waiting for their rooms to be ready, the problem was the hotel was short of housekeeping staff and rooms were taking a long to come available. But the staff were brilliant, trying their best to get people in to their room. We went into the bar and a coffee and a snack. We got our first room at 17.00 then went across the road to Nando’s for dinner (by the way they too were short of staff and service took a while) and our second room was ready when we returned at 20.30. After that there were no more problems, breakfast was very good and lots available and we had dinner on Tuesday evening in the hotel, we waited a little while but not too long. Numbers in the pool are restricted so you need to book your time slot, for 1 hour but we swam at the times we wanted no issues. If you’re considering booking Novotel Blackfriars I’d recommend it we had a nice stay, just be prepared for things to take longer because of staff shortages and it’s the same all over the place but the Blackfriars staff really try to make it comfortable. We’ll be back again.

Dear Peter O Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon. With Kind Regards

Hotel couldn't be faulted

Tripadvisor 评级 5.0/5

patthompson1958 08/08/2021 经 TripAdvisor 认证的评论

Cleanliness couldn't be faulted, hotel in very good position as Tube station quite near and within walking distance of Thames. Good bar for drinks in the evening and food selection and choices looked good on menu. Good selection of drinks also 👌

Dear patthompson1958, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon. With Kind Regards

Perfect birthday weekend getaway

Tripadvisor 评级 5.0/5

HeidiBoon 28/07/2021 经 TripAdvisor 认证的评论

I booked this direct with the hotel which is always the best way to go! I booked in the middle of lockdown to have something to look forward too for husbands birthday celebrations in July. The hotel staff were so helpful. Novotel Blackfriars is a great location - just a short walk to the Thames and close to St Pauls and The Shard (both of which were on our 'to do' list'. On check-in, staff were helpful and friendly. Room was lovely and perfect for our stay. We did not use the hotel restaurant but looked lovely. The pool area was a treat. Thank you very much London Blackfriars for making the weekend perfect. We hope to come back again!

Dear HeidiBoon, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon. With Kind Regards

Excelent staff

Tripadvisor 评级 5.0/5

szabostefi13 17/07/2021 经 TripAdvisor 认证的评论

The staff is amazing , very welcoming and profesional. The room is extremely clean and big . The staff who was working on Tuesday night was amazing and excellent customer service and profesional. The swimming pool was fabulous and very clean . I can't wait to come back. See you soon Novotel !

Dear szabostefi13, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon! With Kind Regards, Alberto Biollino, Guest Services Manager

Crazy times, great service

Tripadvisor 评级 5.0/5

Knappo14 Business - 29/01/2021 经 TripAdvisor 认证的评论

Only booked the Ibis but bumped up to exec room in Novotel, great start! Despite myriad of restrictions the hotel staff were unbelievably attentive, and actually made me feel as if I was the only guest - which despite good ol’ COVID,, I most definitely wasn’t. Ten out of ten for service.

Dear Knappo14, Thank you for taking the time to leave such a positive feedback. We were so pleased to read that you were well looked after by our attentive team. Customer service is at the very heart of everything we do at The Blackfriars Novotel, and to read your kind comments is truly rewarding. I will ensure your positive words are shared with all my colleagues. TEN OUT OF TEN FOR YOUR REVIEW! :) We look forward to welcoming you back on many future occasions! With kindest regards, Traore Babaye - Guest Services Manager.

Great location and friendly staff

Tripadvisor 评级 5.0/5

tk180 Business - 25/01/2021 经 TripAdvisor 认证的评论

Had to come down to London in these strange times for an appointment Front desk staff very welcoming and friendly , check in and check out was smooth and COVID safe Room was comfortable and spacious? Location is great for central London and public transport links

Dear T K, Thank you very much for your recent stay at the Novotel London Blackfriars. We are truly flattered and grateful for your glowing praise following your very recent stay with us. I will make sure to share your feedback with our entire team! We hope to have the pleasure of welcoming you once again in the very near future. Sincerely, Babaye Traore - Guest Services Manager.

Good location

Tripadvisor 评级 5.0/5

Ruth272 12/12/2020 经 TripAdvisor 认证的评论

The hotel was pleasant and clean and i felt Covid safe whilst there. We did have a problem with a sink that would not drain and i reported it in the morning on check out. All the staff we encountered were helpful, friendly and professional. We stayed for one night prior to an appointment at Barts and it was the perfect location for our purpose

Dear Ruth272, Thank you for choosing to stay at the Novotel London Blackfriars during this pandemic and for taking the time to leave this great review. Your safety and comfort is our main priority and I am glad that we have achieved this on your most recent stay with us. I am therefore very sorry to hear about the issue with the sink; please rest assured that this problem has been addressed in order to prevent any future re-occurrence. I was also delighted to read that the staff took wonderful care of you; I will transmit your kind comments to the entire team who will certainly be very thrilled of it. We look forward to welcoming you back to the Blackfriars Novotel very soon. With our very best wishes, Traore Babaye - Guest Services Manager.

SHORT BREAK

Tripadvisor 评级 5.0/5

U9376RTrichard 02/11/2020 经 TripAdvisor 认证的评论

We stayed here for 3 nights and enjoyed the hotel very much. The hotel is ideally situated for all attractions. The hotel was very clean and we stayed on the 8th floor so had a wonderful view of the Shard. We didnt get chance to use the pool but it looked nice. The bar area was very relaxing and the food looked good. The guy on front reception was very helpful. Would use this hotel again.

Dear valued guest, thank you for taking the time to write a review on Tripadvisor following your recent stay at the Novotel London Blackfriars. I was delighted to hear that you overall enjoyed your stay with us and in particular found rooms, location and staff to be excellent. It's always a pleasure to read that my team is trying to go the extra mile to please our guests. Thank you once again for sharing your feedback and we very much look forward to welcoming you back to the hotel in the near future. Kind regards, Giuseppe M. Assistant Front Office Manager

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