伦敦黑衣修士桥诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 2,323 评论

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46 Blackfriars Road, 46 Blackfriars Road, SE1 8NZ 伦敦, 英国

描述

酒店其他优惠

  • Green Key Certified Hotel

  • 从酒店步行 15 分钟可达圣保罗大教堂、泰特现代美术馆和伦敦眼

  • 位于南岸，非常适合探索文化和享用美食

  • 提供设施齐全的会议室和免费无线网络。设有 182 间时尚客房和 10 间无障碍客房

  • 室内温水泳池、桑拿房和健身中心

我们的客房

酒店位置

伦敦黑衣修士桥诺富特酒店

46 Blackfriars Road, 46 Blackfriars Road
SE1 8NZ 伦敦
英国

GPS:51.505157, -0.104709

电话
传真 +44 20 7633 2650

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MAM

Jamboree Foodfest 菜单将为您带来一段不可多得的美食之旅。体验 Raging Bull、在 The Jerk 跳舞或跟随 Morris Major 纵情狂欢。体验悠闲的氛围

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  2,323 评论

TripAdvisor 评级  4.4/5  3,687 评论

卓越奖 2025

Great stay as a family of 4.

Tripadvisor 评级 5.0/5

LHummz 经 TripAdvisor 认证的评论

Great location just across the bridge from Blackfriars tube The lobby smelt lovely, really relaxing for tired travellers The room was great - no noisy appliances / air con but great temperature. Plenty of bottled water in the fridge We were fortunate enough to be able to check in early which was absolutely incredible, we were also fortunate enough to be able to swim a couple of times during our overnight stay. We were not disturbed by noise at all, and all slept really well (2 adults 2 children on pull outs) Staff on the front desk and in the restaurant were all friendly and helpful No concerns about cleanliness Our only slight fault was trouble contacting the team the following morning as I realised we had run out of a particular tea bag. We couldn’t get reception on the phone and our WhatsApp request was picked up quite late - although when it was we were supplied with a very generous amount of tea bags and extra milk. We enjoyed a long leisurely breakfast, allowing the kids time to graze and play cards and have a peaceful start to another bus London day. At no point did we feel rushed out of breakfast. Overall we had a brilliant stay and wouldn’t hesitate to recommend and stay again. I think it was Denisa on the front desk both days - thank you so much.

Lovely hotel… shame about the awful Customer Service

Tripadvisor 评级 1.0/5

MNegro 经 TripAdvisor 认证的评论

Currently at this hotel and things have started out poorly thanks to the Front Desk manager, Athena. We arrived at 2pm, an hour before checkin. However, I had emailed several days prior and requested an early arrival and connecting rooms. The reply I got back said that they had put down my request in the notes. At no point did it say they couldn’t accommodate. When I arrived, there was no one at the checkin area. I had to wait for a few minutes for someone to show up. Once they did, they took my name, confirmed the reservation, and then said the rooms weren’t ready. I proceeded to tell them that I had emailed several days ahead of time, etc. I was told that it didn’t matter because their checkin is at 3pm. Regardless of what I said or previous communications, all I got was “checkin is at 3”. In fact, I kept asking “When COULD the rooms be ready if not right now?” And “Could ONE of the rooms be ready early” and my questions were responded with “Our checkin is at 3pm”… Yes, I know. You’ve said that now 9-10 times. But that’s not what I’m asking!! At this point, I was quite irate. Come to find out, that was the Front Desk manager who was ignoring my question and just giving the default “checkin is at 3pm”… Athena then proceeded to make comments like “I’m sorry you’re confused” and “I’m sorry you didn’t read that checkin is at 3pm”. Ah yes, condescending remarks, the foundation of excellent customer service. That’s certainly going to calm down a disappointed customer. 👍 In hind site, what I should have asked was, “hey, what time is checkin? I didn’t hear you the first 9-10 times” as that is the real question to “Our checkin is at 3pm”. Here’s what the Front Desk Manager of this hotel doesn’t understand: Service and Customer Experience is everything. Service makes up for a multitude of shortcomings. It also ruins what looks to be a really nice hotel, in a great location with tons of attractions close by. I’m expecting a note from the hotel in reply to say that their policy clearly states that their checkin is at 3pm and that it’s entirely my fault 🤣.

Dear Guest, Thank you for taking the time to share your feedback. We appreciate the opportunity to address your concerns and clarify a few points regarding your arrival experience. As noted in our prior email correspondence, early check-in requests are always recorded; however, they remain subject to availability on the day of arrival. With our standard check-out time at 12:00 PM, we are unable to guarantee early check-in in advance, particularly during periods of high occupancy. Additionally, as your reservation included a request for two rooms together, our flexibility to rearrange or release one room earlier was limited. That said, during your visit, our team did offer an alternative option to swap rooms so that one room could potentially be made available earlier; however, this would have meant the rooms would not be on the same floor. As we did not receive a response to this option, the original room allocation was maintained. At no point were you advised that early check-in was categorically impossible. Rather, our Front Desk Manager explained that while early access could not be guaranteed, we would be happy to notify you as soon as your rooms became available. For this reason, our WhatsApp contact details were shared so that check-in could be completed immediately once availability allowed. We also wish to address the manner in which our team was spoken to. Laughing at a team member while procedures were being explained, making condescending remarks, and approaching the reception desk to accuse our staff of dishonesty is inappropriate and unappreciated. At Accor hotels, our employees are not required to tolerate belittling, abusive, or aggressive behavior at any time. We are committed to maintaining a respectful and professional environment for both our guests and our staff, and we expect the same courtesy in return. While we regret that this situation caused frustration at the start of your stay, we sincerely hope the remainder of your time with us was more enjoyable and that you were able to experience the comfort, service, and quality our hotel aims to provide. Kind Regards, Katie Walsh Guest Service Manager

客户意见评级 4.5/5

Huican Y. 朋友住宿 - 所有已确认评论

打扫卫生很及时

Dear Huican Y., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Services Manager

Excellent Option for Business Meetings

Tripadvisor 评级 5.0/5

hayleyjbacon 经 TripAdvisor 认证的评论

VISIT DATE: TUE 09/12/2025 VISIT TIME: 14:00 - 17:00 VISIT TYPE: Business Meeting Have attended this branch of Novotel a couple of times now for meetings, so can only review the standard of the meeting room, rather than accommodation and, as I’m not responsible for bookings, unsure of costs, but as an attendee, I have been impressed with the staff and set up. On arrival, the hotel has an attractive, step -free, entrance, with reception desks to the left and a nice looking bar area to the right. Staff have always been very friendly and helpful when approached for assistance. The meeting rooms are on the first floor, which can be accessed by the stairs or lifts, making it accessible. There are a number of lifts, all good sized, so unlikely to have issues if attending in a wheelchair. On that note, the main entrance to the hotel has a revolving door… they have a regular door to the left of this, but I think staff must have to open it as I didn’t see any obvious signage, though I might have missed it. On getting to the first floor, you find yourself in a lobby with areas to sit and work / network, with the meeting rooms around. This is where the tea / coffee station is and there is also a machine for fancy coffee. All the rooms are a good size and can be configured to your requirements. Acoustics in the rooms are good and each has its own heating controls, and set up for connection of laptops. Toilets are spacious and there is an accessible toilet. The meeting management team are based in an office in the lobby so easy to get help with anything. Overall, this is a nice environment for meetings and I enjoy coming here.

Dear Hayley, Thank you very much for taking the time to share such a detailed and thoughtful review of your meeting experience with us. We are delighted to hear that you have consistently been impressed with the meeting facilities, accessibility, and the support provided by our team. It is great to know that you found the meeting rooms well equipped, comfortable, and flexible, and that the lobby areas and refreshment facilities added to a positive networking environment. We especially appreciate your comments regarding accessibility and staff helpfulness, as these are very important to us. Thank you once again for your kind feedback. We look forward to welcoming you back for future meetings at the hotel. Kind regards, Katie Walsh Guest Services Manager

Amazing

Tripadvisor 评级 5.0/5

supriobanerjee 经 TripAdvisor 认证的评论

Amazing experience and consistently great courtesy people like Hansel, the front office supervisor, who makes the check in process a breeze. Feels like coming back home. Thanks and keep it up

Dear Guest, Thank you for your amazing feedback. We are delighted to hear that you had such a positive experience and that Hansel made your check-in smooth and welcoming. We will be sure to share your kind words with him and the team. We truly appreciate your loyalty and look forward to welcoming you back again very soon. Kind regards, Katie Walsh Guest Services Manager

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其他网络用户评价我们的酒店

  • 1,547 评论 9.7/10 位置
  • 1,737 评论 7.5/10 房间
  • 1,758 评论 8.8/10 服务
  • 25 评论 6.9/10 上网
  • 963 评论 7.9/10 早餐
  • 828 评论 7.4/10 舒适度
  • 780 评论 6.9/10 清洁度
  • 500 评论 6.8/10 游泳池

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