Dear Mr B., Thank you for taking the time to share your feedback following your recent stay with us at Raffles London at The OWO. I am most pleased to read that you enjoyed the deep history and beauty of the hotel, the service and friendliness shown by our team and to know that your wife’s birthday was thoughtfully acknowledged throughout your stay, as such occasions are very special to us. However, I am sorry to learn that your departure experience left such a disappointing final impression. While a late check-out is always subject to availability, I understand that, as your request was for a relatively short extension and you had raised this with us in advance, it must have been quite disappointing. Your comments have been shared with our Front Office leadership team who and are currently reviewing the way such requests are communicated and managed. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide an experience that feels completely faultless. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., Thank you for taking the time to share your feedback following your recent family stay at Raffles London at The OWO. I was very pleased to learn that you enjoyed the character of the hotel, our location, and the service you received throughout your stay. It is particularly rewarding to know that the experience of the house and its history left such a positive impression. At the same time, I appreciate your comment regarding the room furnishings and thank you for sharing this with us. Feedback of this nature is always helpful and has been noted with care. As a valued ALL Platinum member, we are sincerely grateful for your continued loyalty and support. We would be delighted to welcome you and your family back to Raffles London at The OWO in the future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. S., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback. As a valued guest and supporter of Raffles London, your comments are truly appreciated and help us to continually refine and enhance our legendary service. We are delighted to learn that your overall experience was top-notch and that you found our team to be of such a high standard. Whilst we are pleased that so many interactions reflected the level of excellence we strive to deliver, we also appreciate your balanced feedback regarding the consistency of service. Please be assured that your comments have been noted and will help us as we continue to elevate every guest experience to the highest possible standard. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms G., Thank you for taking the time to share your feedback following your recent family stay at Raffles London at The OWO. I was very pleased to learn that the friendliness of the team stood out so positively during your visit. I also appreciate your comment regarding the ease of access to the WiFi. Thank you for bringing this to our attention, and please be assured your feedback has been noted carefully. We would be delighted to welcome you back to Raffles London at The OWO on a future occasion. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. B., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and ALL Gold member of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. Z., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr N., Thank you for taking the time to share your feedback following your recent business stay. I am pleased to read that you found our colleagues friendly and attentive, and that the cleanliness of the hotel met the high standards we aim to maintain. Your recognition of the team is sincerely appreciated. I have also noted your comments regarding the breakfast buffet, which have been shared with our restaurant team as we continue to develop the breakfast experience. Thank you again for your recommendation. We hope to welcome you back in the future. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr G., Thank you for taking the time to share your feedback following your recent family stay at Raffles London at The OWO. I was pleased to read that you found the hotel both luxurious and so well located, and I am grateful for your recommendation. At the same time, I was sorry to learn that certain aspects of your stay did not fully meet expectations, particularly the delays with your evening room service. We have noted your preference for earlier servicing for any future stay, as well as your comments regarding the WiFi connection and the pool area. Your feedback is sincerely appreciated and has been shared with the relevant teams for careful review. Observations such as these are invaluable as we continue to refine the guest experience. We very much hope to have the opportunity to welcome you and your family back to Raffles London at The OWO in the future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. L., Thank you for taking the time to share your feedback following your stay at Raffles London at The OWO. We are truly delighted to hear that you had such an enjoyable stay and that we were able to exceed the high standards set by other renowned hotels. Your comparison is a great compliment and deeply appreciated by our entire team. We very much appreciate your recommendation and hope to have the pleasure of welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. M., Warm greetings from Raffles London at The OWO. Thank you for taking the time to share your experience with us. I am very sorry to read that your experience did not meet your high expectations of our property and I would like to express my most sincere apologies for this. I have contacted you personally via email to better understand your experience. I will be waiting to hear back from you. Yours sincerely, Thomas Olivier Managing Director Raffles London at The OWO

Dear Ms R., Thank you for your feedback following your recent stay with us at Raffles London at The OWO. It is most pleasing to read that you enjoyed your stay with us. Your mention of Ms Nina from the wellness team, along with our bartender, is very much appreciated. I will be sure to share your kind words with them personally, and they will be delighted to know that they helped make your stay memorable. Thank you once again for your feedback and recommendation. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO in the near future. Kind regards, Thomas Olivier Managing Director Raffles London at The OWO

Dear Mr G., Thank you very much for taking the time to share your wonderful feedback following your stay at Raffles London at The OWO. I was truly delighted to read how much you enjoyed your experience with us, particularly your kind comments regarding the tasteful design of the rooms, the character of our restaurants, and the warm and personal service delivered by our team. It is especially pleasing to know that the late check out added further comfort to your stay. We are also grateful for your loyalty as an ALL Accor Live Limitless Classic member, and it means a great deal to us that you would recommend your experience so highly. Your generous words will certainly be shared with the entire team, who will be very proud to know they contributed to such a memorable visit. We very much look forward to welcoming you back to Raffles London at The OWO in the future. Warm regards, Javier Ansotegui Esparza Assistant Front Office Manager Raffles London at The OWO

Sehr geehrter Herr F., vielen Dank für Ihr positives Feedback zu unserem Service und Empfang. Gleichzeitig bedauern wir, dass Ihr Zimmer hinsichtlich der Größe und Aussicht nicht Ihren Erwartungen entsprochen hat. Aufgrund der architektonischen Geschichte unseres Gebäudes waren uns bei der Vergrößerung einiger Zimmer Grenzen gesetzt, was leider auch für die Aussicht in einigen Zimmern gilt. Ich habe Ihre Anmerkungen jedoch in unserem System vermerkt und wir werden sie bei Ihrem nächsten Besuch berücksichtigen. Mit freundlichen Grüßen aus London, Mathias Gerds Hotelmanager Raffles London at The OWO

Dear Mr S., Thank you very much for sharing such generous feedback following your family stay with us here at Raffles London at The OWO. I am delighted to read that you enjoyed our central location, the design of the building and rooms, as well as the pool facilities. Your kind words regarding our Concierge team are especially meaningful. To describe them as “world class” is a wonderful compliment, and I will be sure to share your feedback with them. We very much hope to have the pleasure of welcoming you and your family back to London again in the near future. Warm regards, Benedict Kershaw. Assistant Front Office Manager. Raffles London at The OWO.

Dear Mr H., Thank you very much for your feedback following your recent family stay with us at Raffles London at The OWO. We are delighted to read that you enjoyed our central location and found the hotel to be exceptionally clean. It is especially pleasing to know that, as a Platinum member of ALL, your stay exceeded your expectations in every respect. Your recommendation means a great deal to us, and we hope to have the pleasure of welcoming you and your family back again soon. Kind regards, Benedict Kershaw. Assistant Front Office Manager. Raffles London at The OWO.

Sehr geehrter Herr Schläwicke, vielen Dank für Ihr positives Feedback zu Ihrem Aufenthalt in unserem Hotel. Es freut uns, dass Sie die Schönheit und die Standards unseres Hauses zu schätzen wissen. Wir nehmen Ihre Anmerkungen zum Frühstücksangebot und dem Service während Ihres letzten Aufenthaltes sehr ernst und bedauern, dass Sie sich daher bei Ihrem aktuellen Aufenthalt entschieden haben das Frühstück nicht bei uns einzunehmen. Ihre Rückmeldung ist für uns wertvoll, da wir kontinuierlich daran arbeiten, die Gästezufriedenheit zu verbessern. Mit freundlichen Grüßen, Mathias Gerds Hotelmanager Raffles London at The OWO

Sehr geehrter Herr B., vielen herzlichen Dank für Ihr tolles Feedback, es freut uns sehr, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben und die Geschichte sowie die Atmosphäre bei uns im Raffles London schätzen. Gerne gebe ich ihr Feedback an die beiden Kollegen aus dem SPA und der Spy Bar weiter und bin mir sicher das sich die beiden sehr darüber freuen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüssen aus London. Mathias Gerds Hotelmanager Raffles London at The OWO

Sehr geehrter Herr H., Vielen Dank für Ihr positives Feedback über unser Haus, die hervorragenden Zimmer sowie den Spa-Bereich. Es freut mich zu hören, dass Sie unser Team schätzen, Ihre Anmerkungen zu unserem Frühstücksservice und dem Afternoon Tea werden sorgfältig geprüft und mit den Abteilungsleitern besprochen. Mit freundlichen Grüßen, Mathias Gerds Hotel Manager Raffles London at The OWO

Dear Mr. S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel to be a charming place and that you felt comfortable throughout your visit. Your feedback is greatly appreciated. Thank you, vielen Dank und herzliche Gruesse aus London, Mathias Gerds Hotel Manager Raffles London at The OWO.