Raffles London at The OWO 5 Sterne

Dear Mr B., Thank you for taking the time to share your feedback following your recent stay with us at Raffles London at The OWO. I am most pleased to read that you enjoyed the deep history and beauty of the hotel, the service and friendliness shown by our team and to know that your wife’s birthday was thoughtfully acknowledged throughout your stay, as such occasions are very special to us. However, I am sorry to learn that your departure experience left such a disappointing final impression. While a late check-out is always subject to availability, I understand that, as your request was for a relatively short extension and you had raised this with us in advance, it must have been quite disappointing. Your comments have been shared with our Front Office leadership team who and are currently reviewing the way such requests are communicated and managed. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide an experience that feels completely faultless. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., Thank you for taking the time to share your feedback following your recent family stay at Raffles London at The OWO. I was very pleased to learn that you enjoyed the character of the hotel, our location, and the service you received throughout your stay. It is particularly rewarding to know that the experience of the house and its history left such a positive impression. At the same time, I appreciate your comment regarding the room furnishings and thank you for sharing this with us. Feedback of this nature is always helpful and has been noted with care. As a valued ALL Platinum member, we are sincerely grateful for your continued loyalty and support. We would be delighted to welcome you and your family back to Raffles London at The OWO in the future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. S., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback. As a valued guest and supporter of Raffles London, your comments are truly appreciated and help us to continually refine and enhance our legendary service. We are delighted to learn that your overall experience was top-notch and that you found our team to be of such a high standard. Whilst we are pleased that so many interactions reflected the level of excellence we strive to deliver, we also appreciate your balanced feedback regarding the consistency of service. Please be assured that your comments have been noted and will help us as we continue to elevate every guest experience to the highest possible standard. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms G., Thank you for taking the time to share your feedback following your recent family stay at Raffles London at The OWO. I was very pleased to learn that the friendliness of the team stood out so positively during your visit. I also appreciate your comment regarding the ease of access to the WiFi. Thank you for bringing this to our attention, and please be assured your feedback has been noted carefully. We would be delighted to welcome you back to Raffles London at The OWO on a future occasion. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. B., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and ALL Gold member of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO