‏‫فندق ذا بورتر هاوس سيدني - إم غاليري كوليكشن‬‬ 5 نجوم

We recently booked a family trip with our two girls - the hotel had a deal on for families - 50% off second room and kids eat free. Upon arrival they advised there was no interconnecting room. There was no communication prior to check in. They eventually found a connecting room - which was great. Each morning they advised us we hadn’t paid for breakfast - we had paid $160 for 2 people for our 2 night visit - but they advised they couldn’t see it on the system. The staff in the restaurant downstairs were nice however the food arrived warm to cold. As did breakfast - despite not many people on the restaurant. Maybe teething issues as it was new. The rooms were clean but so noisy - cars heard all night - even with ear plugs. The linen was a low thread count and did not feel luxurious. Great location, clean rooms - but lack of communication and disorganisation of staff made it a frustrating trip with kids.

Lovely smallish Boutique Hotel on the edge of all the hustle and bustle Sydney has to offer. Nicely appointed rooms, good service, clean and modern. Breakfast was excellent. Bar on the ground floor was tasteful. We will be returning soon..

Room itself was ok, good space. Even though my room was a bit of strange shape, but still enough space for luggage and a working desk. Breakfast was order from a menu, I was also cool with that. Stayed 4 nights tried different dishes. One thing I was not happy with was the checkin time. I waited till exactly 2pm to get the room. I’m a gold member of Accor, in other hotels, I could benefit at least 2hrs for late checkout, (if I don’t request for early checkin, and here I obviously didn’t benefit from early checkin). But the reception kinda tricked on me in terms of this. On the day of arrival, I already told her my next hotel check in time was 3pm, if possible I would like to have a late checkout around 2pm (this hotel’s standard check out time is 11am!) She told me what she could do is to give me one more hour (check out at 12pm), and suggest me to dial 9 to call the reception another time, the manager could do more for me. I phoned the reception one day before checkout (I thought all things should be clear by then), asking about the late checkout and told her it’s part of my gold member benefit. Her response was ‘12pm checkout is complimentary and asking me to check on the day of checkout’. I would appreciate a clear No, to be honest, so that I don’t need to try again while nothing is guaranteed. Also, from her words, I could phone again on the day of checkout for a late checkout with a price?

We stayed one night as part of our Accor Membership. Very helpful person on reception at checkin. Very large room with a large TV & a comfortable bed. Loved the separate rooms for shower & toilet. You could hear street noise but it didn't stop us having a great sleep. We enjoyed our welcome drink in the bar but didn't eat at the hotel. A couple of issues, coffee machine didn't work well & a vacuum cleaner was lifted out in the hallway by our room.

It was only opened in 2022, so the facilities are still very new, the appearance of the hotel building is also very special. The lobby furnishings are also nice, but the disadvantage is that it is a bit small. CI&CO has to queue for a long time during peak hours. Accor gold member were upgraded to high-floor rooms. Although the room is not big, you can see the care of the decoration everywhere. The leather material design of the wardrobe is also great. What I enjoyed most was the "electric curtains"🤣! There’s nothing I can do. This is the first time I’ve stayed in a hotel with electric curtains. Not even the 5-star Sofitel Darling Harbour hotel has this 😆. We had indicated before checking in that we were celebrating my sister's 50th birthday, she was pleasantly surprised to receive the gifts (red wine + chocolates) prepared by the hotel. The cover of the card was the exterior of the Porter House building 👍. We also used the outdoor heated swimming pool. Although it was not big, we would still be out of breath after swimming a few times 😅. Previously, I saw someone in the group recommending this restaurant for great food, so I did a lot of homework (what everyone recommended to order) and took notes on what I wanted to eat. But when I looked at the menu, there was no dish mentioned. The waiter said that it was because our chef likes to change the menu every 3-6 months. Fortunately, the food we ordered was exquisite and delicious. Breakfast was not a buffet but a la carte, and it was delicious. I also had lunch there. In conclusion, I didn’t step on any landmines. I highly recommend everyone to eat there. When I checked out, there was a small problem. I took the door card to the CO, and the lady at the counter said that the bill had been automatically deducted from my credit card. I was surprised and said that when I checked in, I was told to use the Accor gift card to pay, and I didn’t even check the bill, so how could she automatically deduct the money from my credit card? The lady apologized to me and said that all the previous deductions would be refunded to me. Later, after I re-checked the bill and paid with the gift card, I rushed to the airport. While waiting for the flight, I checked my credit card and found that I had been charged an extra amount. After I wrote a letter to the hotel to report it, I successfully got it back. The conclusion is that the bill really needs to be checked clearly. If you use the Accor gift card to pay, it is best to remind the hotel again when you check in.