Dear Ms. Anna, First of all, we would like to sincerely apologize for the experience you had at our property and for not meeting your expectations. We truly apologize if our team appeared unresponsive or not attentive enough during your stay. We would also like to clarify a few points: according to our policy, our staff is not permitted to provide guests with any kind of medication. Therefore, we were unable to offer you a pain reliever, especially as it was not available on site. Regarding the room rate, you were initially informed of the public rate for the premium room. Afterwards, we offered you the option to join our loyalty program, which you kindly accepted. As a result, you received a special discounted rate available exclusively to members. This means that in the end you paid a lower price, not a higher one. Please note that member rates and public rates are not the same, and our intention was to offer you the most beneficial option. Once again, we sincerely apologize for any inconvenience caused and truly appreciate your feedback. Your comments are very important to us, and we will take them into consideration to further improve our service. Kind regards, Ibis Tbilisi City

Dear Mayar, Thank you so much for your recent stay and for taking the time to share your feedback. We’re delighted to hear that you enjoyed the view and that our reception staff made a positive impression on you. Your 10/10 rating truly means a lot to our team and motivates us to keep delivering great experiences. We hope to have the pleasure of welcoming you back again soon. Warm regards, ibis Tbilisi City

Dear Dmitri, Thank you so much for your message. I understand there may have been a mix of thoughts or experiences during your stay, and I really appreciate you taking the time to share them. It’s never too late to give feedback — every comment helps us better understand what our guests value and where we can improve. It’s great to hear that you enjoyed the breakfast — we always strive to offer a variety of tasty options to start the day right. I’m also especially happy to hear that our team made a positive impression. Friendly and welcoming service is one of our top priorities, and knowing that it stood out to you truly means a lot. If there’s anything more specific you’d like to share, especially regarding areas where we can improve, please don’t hesitate to reach out. Your insights are incredibly valuable as we continue working to make every guest experience the best it can be. Thanks again, and we hope to welcome you back soon! Warm Regards, Operations Manager- Ani Kvirkvelia

Dear Denis, Thank you for your feedback. I'm truly sorry to hear that your experience did not meet expectations. We take your concerns seriously, and I want to sincerely apologize for the issues you encountered regarding room cleaning, amenities, and service at breakfast. Please know that this is not the standard we aim to provide. I will personally follow up with the housekeeping and front desk teams to ensure such requests—like basic room items—are handled promptly and properly moving forward. I also regret any miscommunication with our staff and will ensure language does not become a barrier to providing proper service. Your comments are invaluable in helping us improve, and I appreciate you taking the time to share them. Kind regards, Operations Manager-Ani Kvirkvelia

Dear Mr. S., Thank you for choosing to stay with us and for taking the time to share your feedback. We’re glad to hear that you appreciated the cleanliness of the hotel and had a smooth check-in and check-out experience. Your kind words about our team are also very much appreciated. We do regret that some aspects of your stay did not meet expectations—particularly regarding the in-room amenities, water access, and elevator usage. We understand how these factors can affect overall comfort, and we are currently reviewing solutions to improve convenience for our guests, including better in-room facilities and improved elevator service. Your feedback is incredibly valuable to us as we continue to enhance the guest experience, and we hope to have the opportunity to welcome you back for a more comfortable and satisfying stay in the future. Kind regards,

Добрый день, Самсон! Спасибо вам большое за такой замечательный отзыв! Мы очень рады, что вам понравился отель, обслуживание и ваше пребывание в целом. Также приятно слышать, что приветственный напиток превзошел ваши ожидания! Будем рады снова приветствовать вас в нашем отеле. До новых встреч! Лика Чихладзе - Генеральный Менеджер

Dear Anna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lika Chikhladze - General Manager

Dear Танзиля. Thank you for your kind feedback! We're happy to hear that you had a positive experience at the hotel. My team is committed to providing excellent service, and your comments motivate us to keep improving. We hope to have the chance to serve you again in the near future! Lika Chikhladze - General Manager

Dear Mr. Gerassimenko, Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us and that we were able to meet your expectations. Your feedback means a lot to my talented team as they motivate them to keep delivering the best service possible. Thanks once again for your feedback—it truly makes a difference. Sincerely, Lika Chikhladze - General Manager