Dear andrejs t., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Gulnara K., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Ms. S., Thank you very much for your kind and thoughtful review. We are delighted to hear that your first visit to Tbilisi was such a pleasant one and that you felt comfortable and cozy during your stay with us. It is wonderful to know that you enjoyed our breakfast and found the hotel clean and welcoming. Your special mention of Achi is truly appreciated — we are very proud of his friendliness and professionalism, and your kind words will certainly be shared with him. We look forward to welcoming you back on your next visit to Tbilisi. Warm Regards, Mariam Ichkiti Front Office Manager

Dear Svetlana, Thank you very much for your wonderful feedback regarding your stay at Tbilisi Philharmonic Hotel by Mercure. It is especially rewarding to receive such kind words from someone working in the travel industry. Knowing that you visit many hotels in your professional experience and still consider our hotel to be simply wonderful truly means a lot to our entire team. We are delighted to hear that everything met your expectations and that you found the overall experience to be top-notch. Your recommendation is greatly appreciated. Warm Regards, Mariam Ichkiti Front Office Manager

Dear Yana, Thank you for sharing your detailed feedback. We sincerely regret that your experience did not fully meet your expectations. Regarding the Classic room category, we understand how important clear information is when making a reservation. Your comment highlights the need for us to ensure that room descriptions are as transparent as possible so guests can choose the category that best suits their preferences. We are also truly sorry for the unpleasant odor you encountered upon arrival. This is certainly not the standard we aim to maintain, and we appreciate you informing our reception team so we could immediately relocate you. At the same time, we regret that the alternative room and the way the situation was handled did not leave you feeling fully satisfied. Please be assured that we will address this internally with our team to improve both communication and service recovery in similar situations. We value your feedback and hope to have the opportunity to provide you with a much more comfortable and seamless stay in the future. Warm regards, Mariam Ichkiti Front Office Manager Tbilisi Philharmonic Hotel by Mercure

Dear Svetlana, Thank you for taking the time to share such detailed feedback and for choosing to stay with us again. We’re truly sorry to hear that this particular stay did not meet your expectations, especially after a late arrival when rest was most important. Please accept our apologies for the slow reception service and the technical issues you experienced in the room. Regarding the minibar, we would like to kindly clarify that it is intentionally switched off as part of our environmental initiative and this information is provided in the room. Nevertheless, we understand how this may be inconvenient when rest is the priority. Additionally, you had booked our most budget-friendly room; we do offer other room options for guests seeking more space or different features. We genuinely appreciate your honesty and your continued trust in our hotel. Your comments help us improve, and we do hope to have the opportunity to welcome you back and provide a much smoother and more comfortable experience next time. Warm Regards, Mariam Ichkiti Front Office Manager

Dear Polina, Thank you for your feedback. We would like to clarify that the room booked was our standard budget room category with two single beds. Regarding the amenities, please note that as part of our environmental sustainability commitments, certain items are not placed in the room by default and are instead provided upon request. We apologize if this was not clearly communicated prior to or during your stay. Once informed, our team ensured the requested items were delivered promptly. We’re glad to hear that, aside from these points, your stay was satisfactory. Your feedback is appreciated and helps us improve how we communicate our policies to our guests. Warm Regards, Mariam Ichkiti Front Office Manager

Dear Kirill L., Thank you very much for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed the comfort of our beds and linens and that the water coolers on each floor added to your stay. At the same time, we sincerely apologize for the discomfort you experienced due to the heating situation. We fully understand how important a warm and comfortable room is, especially during colder winter nights. Your comments regarding the air conditioning, bathroom heating and overall room temperature have been shared with our management and technical teams for careful review. We truly appreciate your honest feedback, as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you again under more comfortable conditions in the future. Warm Regards, Mariam Ichkiti Front Office Manager

Dear Tetyana C., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Elena L., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Milana B., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Julija P., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Elena B., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Alexey F., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Denis K., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Natalia K., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Elena S., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager

Dear Oksana M., We very much appreciate your comments regarding your stay at the Tbilisi Philharmonic by Mercure Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariam Ichkiti Front Office Manager