Fairmont Royal Palm Marrakech

This was our first visit to Morocco and I can honestly say, based on the standards of service, amenities and amazing comfort we experienced at The Fairmont Royal Palm, we will 110% return. From the seemless and super professional check-in we experienced on arrival, followed by every staff members attention to detail (they all really care so much), we really can’t say a negative comment; and we are very seasoned travellers! Moulay Driss (the Concierge) has every detail covered if you are looking to book excursions or simply assist with your own pre-booked plans. He called ahead to most of the restaurants we visited to ensure we received a special welcome. Moulay is worth his weight in gold - the Fairmont is lucky to have him. Our days were spent relaxing by the pool and we wanted for nothing! After the superb service and treatment while having our breakfast (shout out to the really helpful and friendly Assia), we were then looked after amazingly each day by Zakaria and Abderrazak. These guys must walk 20,000 steps a day in their quest to make sure you have all you need! Finally we have to share that the rooms are really comfortable and luxurious, we had a Deluxe Garden View Suite which gave us a great opportunity to leave from the patio of our own room and walk through the gardens to the pool. We will most definitely be back - the Fairmont is most definitely a jewel in the Accor crown!

What a beautiful stay, 7 nights in a very spacious room, great service and weather. We loved every moment of our stay and wish we could of stayed longer. The staff couldn’t do enough for us and always went above and beyond. We arrived to the hotel late, the check in process was quick and seamless, great reception team. Moulay helped us so much during our staying, he helped organise trips, journeys and in general was so helpful! Zakaria and Abderrazak looked after us so well at the pool, so attentive and both made us feel so happy and welcome. Assia, who worked in the restaurant during breakfast was very forward thinking and looked after us very well. Overall we loved our stay, the customer experience was excellent and we hope to be back very soon. Thank you to everyone who made our trip so special.

The Hotel is a beautiful resort set in acres of land, an unexpected oasis. We stayed at the Prince Villa and we were blown away by the beauty of the Villa- 7 showers, our own private pool and garden. It was perfect and the most relaxing holiday I have had. We had a complimentary bottle of Moët on arrival with an abundance of fruit and nuts. The fridge had water and this was replenished daily. In the evening our beds were turned down and more bedside water provided. Moroccan tea was delivered to our Villa each afternoon. A lovely touch. Achraf and Sonae were our housekeepers and they gave us a better sound system, balls and inflatables for the pool. They were amazing and made our stay memorable. Miri, our butler was attentive and respectful, all our requests for help and advice were fulfilled to the highest standard. He was well informed and saw to every needs. We had our very own ‘Ask Miri!’ Breakfast was well stocked and eggs made to order. All the staff were respectful and happy to help. The Fairmont is out of the main district and although there are daily shuttles to the old and new Medina we did end up spending a lot of money on taxis when going out to eat in the evening. The hotel taxis are very expensive - £80 return trip! We did find a great taxi driver on the last day who organises exercising and trips and we would recommend him and his brother- the only downside was that he supports Barcelona FC! His name is Hassine Abdou. He can be hired for the day or the evening. We booked him for the evening and it cost £30 return, he waited until we had finished our meal and came to pick us. He also sorts airport transfers. I would use him again. The hotel restaurant was very quiet and expensive- some items were not in the menu and this was disappointing. We had to return the food as it wasn’t hot enough and I think it was just put in the microwave to heat again- we weren’t offered a discount or a complimentary drink which was disappointing considering the amount of money we spent. The waiters were as helpful as they could be especially as half the items weren’t available. I think this is an area that needs more attention because the rest of the hotel is absolutely amazing. A visit to the gym is a must as it has its own pool too, we wish we had time to play tennis on the courts but we were relaxing too much! We will return to do more sightseeing as this was a holiday to relax and chill around our own private pool.

My family had the most amazing holiday at Fairmont! The staff are great at attending to your needs and making sure you are comfortable and satisfied. Our pool side experience was great thanks to Zakaria. Breakfast was super, they remembered what coffee and tea we ordered and prepared it as we are about to sit, many thanks to Hassan and Faycal. Overall it's a great place with nice food and an amazing staff!

Fabulous stay for my birthday. The service at the pool was the best I’ve ever encountered.! Zachariah Abderrazak was so attentive, making sure we had plenty of cold water and that the umbrellas were positioned perfectly. Our junior suite was spacious and comfortable. We hope to return for another stay.