25hours Hotel Hamburg HafenCity

100 percent recommend staying here when you visit Hamburg. Perfect location for sightseeing on foot, visiting Elbi or getting around on public transport. The hotel ticks all the usual boxes but also has some great USBs such as a free minibar, kettle, and free filter coffer 7 tea, vinyl room, and photo booth.

Visit number 4 here for me - the last visit was OK but felt a bit less charming. Well this visit put the smile right back on my face. They have lightly updated the place since I was last there, but kept most of what made it great. The room was nice, lovely little details all over the place, a FREE MINI BAR! The hotel public spaces are chic and stylish, without being pretentious. The Vinyl Room and lounge on the first floor are uber cool. I ventured a little further afield this time and found it's an easy 20 minute walk to the Alster area, where there is lots to do - the immediate vicinity of the hotel is quite quiet although food and shopping options are available, and the impressive Speicherstadt is 5 minutes walk.

Amazing hotel. This hotel by itself is a sight to see. Complementary mini bar and game room are great. Design and customer service are superb. I can't give it 5 stars because the leather seat in the room was dirty and I don't want to know what happened on it. I only noticed dirt during day light. When I brought it up it was cleaned within hours. Cleaning staff mentioned that it is old. Well just toss it out then and it looked much better after cleaning. Parking was another issue. It is paid parking but it is a survival game being very limited. Due to construction it was hard to find and can be stressful.

This hotel is a bit quirky. Not my cup of tea, but I’m sure some people might think it is cool. Room was fine. Bed was comfy. Shower was excellent. Now for the negatives: Reception staff are rude Not the hotel’s fault, but there is a massive construction site across the road. Does not make for very good views out your window. No room service until 18:00 - I arrived around 14:00 having had no lunch. My plan was to start working as soon as I got to my room and order some room service. This was not possible. Is this normal in Germany? Breakfast doesn’t start until 07:00 – I was getting picked up at 07:00 on Saturday morning. On the Friday night, I asked reception if there was anything they could do for me? Let me in early? Put a croissant in a bag for me? And this was the response I was met with – “Errrm, you could just wait until 07:00 and have your breakfast then” in a very snarky tone. I was actually taken aback by how rude she was. Absolutely horrendous customer service. The next morning at 06:45, after accepting I wouldn't be eating anything prior to my pick-up, I asked if it would be possible to grab a quick coffee. They couldn't even offer that. In my experience of hotels, breakfast at 07:00 is late. People start their day a lot earlier than that. To not be not be able to buy a coffee before 07:00 is shocking, especially when there are no coffee facilities in the rooms.

Stayed at the hotel for a weekend visit in Hamburg with our dog. Lower priced for the weekend we visited than comparable hotels, and we were not disappointed in the choice. The nautical themes of the rooms is done well and in a fun manner. We love the little perks provided in each room like the free mini bar, bag to use during your stay, and bluetooth speaker. Further, they have water bottles & towels at the hotel entrance for runners; the staff even allowed me to borrow a towel and water bottle to take with me to a local gym. The only downside of the room was that the shower had some mold in it. The best part of our stay was the hotel staff. We were able to check in early (around 10am), which was a huge perk because we had our dog with us, so we were able to keep her in the room and visit an extra museum during our stay. At the end of our trip, we also we able to have late check out! This significantly extended what we could fit into the weekend. The staff were also very friendly with our dog and provided useful information about dog-friendly areas. The location was good for what we needed. It was a 30+ minute walk to the main harbor area, but very close to the minature wonderland museum and the Maritime museum. Plenty of shops and grocery stores in the area for last-minute needs.