Mercure Hotel Hamburg City 4 yıldız
Avis müşterileri puanı (ALL Puanlama) 4.4/5 1.792 görüş
KRAFTWERK TIEFSTACK: 3 LIPPELTSTRASSE
Hamburg Airport: S1 HH Hauptbahnhof
S3 S31: S3 S31 HAMMERBROOK
BREMEN 130km / 80 mil mesafede
HAM International 16km / 9 mil mesafede
LUEBECK AIRPORT 60km / 37 mil mesafede
HAMMERBROOK-CITY SUED 0km / 0 mil mesafede
HAUPTBAHNHOF 1km / 0 mil mesafede
Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:
PIER_1163 Bistro'da Moin ve Ahoy! Şafakta liman henüz uyanmamışkan kendinize uygun demirleme noktasını bulabilirsiniz. Hamburg'un geleneği uluslararası klasiklerle buluşuyor: taze-yenilikçi-Hansatik "Hiss the sails!"
Yenilenen 4 yıldızlı Mercure Hotel Hamburg City'de iki adet tek kişilik yataklı, Queen yataklı/kanepeli Superior Odalar ve King yataklı/kanepeli konforlu Privilege Odalar/Junior Süitler bulunur. 187 odanın tümünde klima ve WiFi mevcuttur. Odanızda 16 yaşa kadar 2 çocuk için gecelik oda.
Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlarDaha fazla bilgi edinin
Tripadvisor puanı 4.0/5
terryaol TripAdvisor onaylı yorum
My room was comfortable, spacious and very clean. The air conditioning was very effective and totally silent. I also enjoyed my two dinners in the restaurant. I found the neighbourhood rather bleak - busy roads and newly built apartments but few shops and no restaurants or bars. However the S Bahn is about 15 minutes walk away and it is only one stop to the central station. One minor point - I could't work out how to operate the coffee machine. It would help if clear instructions could be provided.
Dear Terryaol, we very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards from Hamburg, Emily Tiedge Front Office Manager
Great Hotel and Location
Tripadvisor puanı 5.0/5
451randallb TripAdvisor onaylı yorum
Excellent hotel, located just a short taxi or even walk from the main train station. Short distance to shopping in the Altstadt via S-Bahn or even walking. Nice hotel bar & restaurant. Friendly reception staff. Loved the cool container style wardrobe and mini-bar in the room.
Dear Mercure Guest, Thank you for the great review of our hotel Mercure Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards from Hamburg Emily Tiedge Front Office Manager
Ok hotel, poor service and staff
Tripadvisor puanı 2.0/5
hansklaekken TripAdvisor onaylı yorum
Located a bit away from the city centre, renovated rooms and common areas. Great bed and room decor. Breakfast war very good. Staff attitude pulls down the overall impression. The coffe maker was broken and no one was interested. Had to return to the desk three times to get the room key to work. Not great!
Dear Mr Klaekken, thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I wish you a great day and send kindest regards from Hamburg. Emily Tiedge Front Office Manager
Good hotel room size, but no fresh towls and cleaning could be better
Tripadvisor puanı 3.0/5
robinthart1981 Aileler - TripAdvisor onaylı yorum
We also found a baby pacifier in the room that gives some doubts about the room cleaning. Location was ok. And the room size was good to. We stayed in the junior suite room. Positive was that the minibar was included
Dear Robin, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Kind Regards from Hamburg! Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : firstname.lastname@example.org
Good Mercure Hotel
Tripadvisor puanı 4.0/5
PhilipYos İş - TripAdvisor onaylı yorum
Very good Mercure hotel. Clean. Friendly staff. Very good selection at the breakfast restaurant. The location might be slighty challenging for a tourist visit. 20 minute walk from the central station.
Sehr geehrter Philip, Vielen Dank für die Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Ihr Team vom Mercure Hotel Hamburg City. Mit freundlichen Grüßen Emily Tiedge Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland
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