Mama Shelter Прага 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 632

Гарантия
лучшей цены
Mama Shelter Прага - Image 1
Mama Shelter Прага - Image 2
Mama Shelter Прага - Image 3
Mama Shelter Прага - Image 4
Veletrzni 1502 20, 170 00 Прага 7 - Голешовице, Чехия

Описание

Особенности отеля

  • Потрясающе красивая и уютная терраса

  • 10 минут на трамвае до старого города

  • Дизайн отеля был создан Джалилем Амором

  • Яркий и жизнерадостный дизайн

  • Имеется 6 конференц-залов.

Наши номера

Расположение отеля

Mama Shelter Прага

Veletrzni 1502 20
170 00 Прага 7 - Голешовице
Чехия

GPS:50.102356, 14.431385

Телефон
Факс +420 225 117 800

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
Рядом с отелем
  • Парковка

MAMA RESTAURANT PRAGUE

Mama's restaurant and her huge terrace offer her neighborhood as well as foreigners a place to meet around simple delicious homemade family style dishes and delicious cocktails.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 632

Рейтинг TripAdvisor  4.5/5  Отзывов: 433

Сертификат качества 2024

Wonderful Hotel but...Best Price Guarantee from Accor not applied!

Примечание: Tripadvisor 3.0/5

Adam W Реальные отзывы TripAdvisor

This is a lovely hotel with great staff and beautiful rooms. I booked through my Accor app but found a cheaper price online and applied for their Best Price Guarantee. BEWARE - Accor did not honour the Best Price Guarantee. After asking for and receiving screenshots as per their T & C's Accor does not respond to emails anymore. It seems very shortsighted that Accor are willing to lose a customer over a 30 Euro discount. Nobody like to be ignored.

Great

Примечание: Tripadvisor 5.0/5

Paul C Реальные отзывы TripAdvisor

Despite being quite cheap, its a nice hotel and the rooms are clean and spacious. Staff are very friendly and efficient, and both the reception and restaurant/bar have cool decor, and are a relaxing way to pass some time. Good location too, I'd definitely stay here again

Mama Shelter Prague was a disaster! Absolute chaos

Примечание: Tripadvisor 1.0/5

tomasl652 Семьи - Реальные отзывы TripAdvisor

We had a reservation for a Family XXL room for 4 people. At the reception, they informed us that they had a “problem” and instead of the Family XXL room, they would give us 2 standard, but connected, rooms. We agreed. Upon opening the rooms, we discovered that both were already occupied by other guests… luckily, they weren’t having an intimate moment… what an embarrassment! 🙈 We went back to the reception, and after 10 minutes, we were given 2 new rooms, but unfortunately, they were unsuitable, as they were rooms for disabled people (shower without glass enclosure, etc.). We returned to the reception, had a beer, and waited for different rooms. Despite both booking.com and the hotel’s website offering standard XL rooms (25m²), the staff at the reception informed us that only small rooms were available, where it was even difficult to open a suitcase. Since it was already midnight, we stayed one night and then moved to another normal 4* hotel. Never again with Mama Shelter. If you really want to enjoy your stay in Prague, definitely avoid this chaos.

Dear tomasl652, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We are aware that there was an error during check-in, and while we always strive to offer flawless service, on rare occasions, mistakes can happen. We truly regret the inconvenience caused. Our reception team did their utmost to find a suitable solution, but due to high occupancy, we were unable to fully meet your expectations at the time. We also hope that our Front Office Manager’s follow-up and efforts to address the situation helped ease any frustration. Your feedback is valuable to us as it helps us continue to improve, and we hope to have the opportunity to welcome you back for the quality experience we strive to deliver. Mama loves you! Tomáš Dikasz Operations Manager

Fabulous

Примечание: Tripadvisor 5.0/5

Ashleigh L Couples - Реальные отзывы TripAdvisor

Absolute 5/5. Beds are so comfortable. Great interior design, lovely views of the city, there was some road works being done during our stay but you would never be able to tell it was so quiet. Shopping centre 5 minute walk away, around a half hour walk to the old town but the walk is definitely worth it

Nice hotel

Примечание: Tripadvisor 4.0/5

david z Couples - Реальные отзывы TripAdvisor

Good hotel a little out of old town but with tram in front that brings you fast to the old town, daily ticket is very cheap. Hotel has a parking and we had nice but small room on 10 floor which gives good view but bathroom is really small but has a good rain shower. Bed is good and only what I really missed is no option to make a coffee in the room which is so normal that I do not understand why there is nothing in the room. Check in and out is simple and breakfast good and tasty maybe can get crowded and due to that gets dirty so that could be improved. Lobby bar is not bad and they have nice Terrasse. Close by is a shopping mall as well.

Dear David, Thank you for your feedback and for choosing our hotel for your stay. We're glad to hear that you found our location convenient with the tram right outside, providing easy access to the old town. It's great that you appreciated our parking facilities and enjoyed the nice view from your room on the 10th floor, despite the small bathroom. We apologize for the inconvenience regarding the lack of coffee-making facilities in the room. We appreciate your feedback about breakfast and will work on improving the cleanliness during peak times to ensure a more enjoyable experience. We're pleased you found our lobby bar and terrace enjoyable, and that the nearby shopping mall added convenience to your stay. Thank you again for your comments, and we hope to welcome you back for another visit soon. Best regards, Daniel FO Mama ♥ You!

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 028 Отзывов 8.9/10 Расположение
  • 1 489 Отзывов 7.9/10 Номер
  • 1 165 Отзывов 8.5/10 Сервис
  • 20 Отзывов 7.5/10 Интернет
  • 951 Отзывов 8.7/10 Завтрак
  • 814 Отзывов 7.5/10 Комфорт
  • 750 Отзывов 9.5/10 Атмосфера
  • 501 Отзывов 8.8/10 Удобства

В сотрудничестве с Trustyou

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