Mercure Almaty City Center 4 étoiles

Note Avis clients (Note ALL) 4.7/5 599 avis

Mercure Almaty City Center - Image 1
Mercure Almaty City Center - Image 2
Mercure Almaty City Center - Image 3
Mercure Almaty City Center - Image 4

Description

Hôtel labellisé ALLSAFE

Les plus de l'hôtel

  • Spa et centre de remise en forme avec vue imprenable sur les montagnes d'Ile-Alatau

  • 5 salles de réunion entièrement équipées et accès WIFI illimité gratuit

  • Restaurant de l'hôtel servant des plats locaux et internationaux préparés par un chef italien

  • Au centre d'Almaty avec accès facile à l'Arbat, quartier historique et commercial de la ville

  • À 20 minutes de l'aéroport international d'Almaty

Cet hôtel participe à Planet 21 et agit ainsi pour une hospitalité positive

Nos hébergements

Localisation de l'hôtel

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

GPS:43.263862, 76.939901

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.7/5  599 avis

Note TripAdvisor  4.5/5  150 avis

Certificat d'excellence 2022

*** HIGHLY RECOMMEND ***

Note TripAdvisor 5.0/5

soigal Avis TripAdvisor

This hotel was outstanding. I had several questions that I needed answered after I booked the hotel. The replies were immediate. Great service from the entire staff, especially Kamilla who provided us with information on restaurants, shopping, and sites. Everyone was super friendly. The rooms were extremely clean and the beds were very comfortable with a great view of the mountains. The bathroom was large with good lighting. I had the hotel arrange transportation from and to the airport. It was a bit more than a taxi but worth it to avoid the taxi drivers. The hotel is in short walking distance to the shopping area and sites. I suggest you download the Yandex Go app and complete the setup once in Kazakhstan. It's similar to Uber. You can use it to go to other sites and get back to the hotel with ease. Bottom line: Great Hotel!!!

Dear Soigal, Thank you so much for your glowing review and for highly recommending Mercure hotel! We are thrilled to hear that your experience with us was outstanding, from the prompt responses to your pre-arrival questions to the exceptional service provided by our entire staff. It's heartening to know that Kamilla's assistance in providing information about local attractions enhanced your stay. We're pleased that you found our rooms to be extremely clean, with comfortable beds and great views of the mountains. Additionally, we're glad our arrangements for transportation added convenience to your journey. Your recommendation means a lot to us, we look forward to the opportunity to welcome you back for another great experience. Warm regards, Mercure Team

Deserves to be #1 in Almaty

Note TripAdvisor 5.0/5

Ravi M Avis TripAdvisor

Oh my God from where I start! This hotel deserves to be # 1 in Almaty. The moment we checked in it was pure luxury all through our stay. We booked two superior rooms and the rooms on the Privilege floor (11th floor) were just perfect for our 4 night stay...every small detail was taken care of by a fabulous team, jacuzzi on the same floor was so relaxing, the service was exceptional, breakfast spread had so many choices (their pâtissière dishes have to be given a special mention). What stands out is the location of the hotel, so close to Promenade and popular sights. Finding a Yandex will never be a problem, no matter what time of the day it is. Would love to stay again at Mercure Almaty City Center!!

Dear Ravi, Thank you for your glowing review and for choosing Mercure Almaty City Center for your stay. We are thrilled to hear that your experience exceeded your expectations and that you found our hotel to be deserving of the top spot in Almaty. It's fantastic to know that you enjoyed the luxurious atmosphere of our Privilege floor, the relaxing jacuzzi, and the exceptional service provided by our team. We take pride in paying attention to every detail to ensure our guests have a memorable and comfortable stay. We're delighted that you appreciated the breakfast spread and special mention of our pâtissière dishes. It's also wonderful to hear that our central location was convenient for your exploration of the city. We look forward to the pleasure of welcoming you back for another excellent stay. Best Regards, Antonio Petrucci General Manager

Hotel comfortable, bon rapport qualité prix

Note TripAdvisor 4.0/5

RAKWONMUC Voyage solo - Avis TripAdvisor

Je suis resté 3 nuits dans cet hôtel fin aout. J etais dans une chambre au dernier étage, tres confortable avec une belle vue sur Almaty. L emplacement est correct, à proximité de la rue pietonne Arbat et pas trop loin d une station de metro Zhibek Zholy, mais pas forcement central. L accueil au checkin/checkout etait sympa et pro, pareil pour l equipe du petit dejeuner. Par contre, accueil plus froid, voir nonchalant au spa et au bar. Probleme de langue? En tout cas, je recommande, l hotel reste une valeur sûre!

Dear Rakwonmuc, it was our pleasure accommodating you at Mercure Almaty City Center. We appreciate you sharing your review with other travelers, and we are delighted you were thoroughly satisfied with our service and accommodations! but we are disappointed to hear that we could have done more for you. It's unfortunate to hear that our SPA and bar staff did not meet expectations. We will share your feedback with our team moving forward! Thanks once more for choosing our hotel, and we look forward to your next visit with us. Sincerely, Antonio Petrucci General Manager

Excellent rapport qualité prix

Note TripAdvisor 5.0/5

Bpm73 En famille - Avis TripAdvisor

Cet hôtel tout neuf est situé dans le centre d’Almaty à 500m de la rue Arbat. Très bonnes prestations. Nous étions dans une suite familiale avec beaucoup d’espace, des matériaux modernes, une belle salle de bain avec une baignoire design. La literie est confortable, le wifi est rapide et vous pouvez profiter gratuitement d’un spa avec jacuzzi et sauna. Le petit-déjeuner est bon avec du pain et des viennoiseries de qualité. Le personnel est attentionné et le service est très bon. Excellent rapport qualité-prix. Un très bon choix pour un séjour en famille à Almaty et ensuite partir découvrir les merveilleux paysages du Charyn Canyon.

Dear Bpm73, Thank you very much for your kind review and I am delighted you enjoyed your stay, in particular the service you were offered by my team and the amazing view directly to the mountains. It was a pleasure having you with us and we look forward to welcoming you back again very soon at Mercure Almaty City Center. Best regards, Danilo Benne General Manager

Hôtel tout neuf et confortable

Note TripAdvisor 5.0/5

Markku H Voyage solo - Avis TripAdvisor

Cet hôtel est tout neuf, ouvert uniquement en mai 2018. Il est bien situé au centre d'Almaty. L'accueil est chaleureux. L'hôtel est joli, meublé moderne. Les chambres sont relativement grandes, confortables et calmes, notamment celles à droite en sortant de l'ascenseur au fond du couloir à gauche. De ces chambres une belle vue sur les montagnes enneigées! Le bar (sans alcool) et le spa sont compris au prix de la chambre! Le spa est vraiment agréable avec des douches différentes, sauna turque et finlandais...le petit déjeuner n'est pas cher (environ 11 € sur place), reste assez banal, mais copieux. Le rapport qualité-prix est excellent.

Dear Markku H, Thank you for taking a moment to share your experience. I am happy to hear you found the hotel location, facilities, breakfast and our personnel to your liking. Here at Mercure Almaty City Center we strive to provide you with the best service possible. We would love to have the pleasure of seeing you again as a regular guest and wish you the best in your business and personal endeavors. Best regards, Danilo Benne General Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 239 avis 9.9/10 Site
  • 365 avis 8.9/10 Chambre
  • 449 avis 9.5/10 Service
  • 65 avis 9.4/10 Internet
  • 229 avis 9/10 Petit déjeuner
  • 222 avis 9.4/10 Propreté
  • 147 avis 8.9/10 Confort
  • 132 avis 9.3/10 Ambiance

Dispensé par Trustyou

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