Mercure Almaty City Center

Mercure Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.5/5 114 reviews

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Description

Hotel extras

  • SPA and Fitness club with a magnificent view of the city's landmark and Ile Alatau mountains

  • 5 fully equipped meeting rooms and free unlimited Wi-Fi

  • In-house restaurant serving local and international dishes prepared by an Italian chef

  • In central Almaty with easy access to the Arbat, historical and shopping district of the city

  • 20 minutes from Almaty International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Almaty City Center

53 Abylai Khan Avenue
050000 ALMATY
Kazakhstan

  • MAKATAYEVA:  59 414 19

  • ZHIBEK ZHOLY:  A

  • By plane

    ALMATY At 1km / 1 miles - Shuttle paying

  • By train

    ALMATY 2 At 1km / 0 miles

  • By train

    RAILWAY STATION 2 At 1km / 0 miles

GPS:43.263862, 76.939901

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The airconditioned 30 m² Standard Room, with one double bed or with two single beds, offers contemporary room design with features of ethnic style, wardrobe, mini-bar, LED TV, coffee and tea making facilities, WIFI, working area with a desk. The airconditioned 60 m² Superior Suite Room, with king size bed with a living room and a sofa offers wardrobe, walk-in closet, exclusive bathroom, mini-bar, two LED TVs, coffee and tea making facilities, WIFI and a working area with a desk.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  114 reviews

TripAdvisor Rating  4.5/5  131 reviews

Certificate of excellence 2022

Very nice but….

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Reception not provide person take luggage to the room

Dear Abdullah Mufreh A., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also well noted regarding bell service and we will take action about this case. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Antonio Petrucci

Well located

Customer review rating 4.0/5

Mohamed A. Friends - Confirmed reviews ALL

Excellent hotel

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Antonio Petrucci

Good stay

Customer review rating 4.5/5

Aadil E. Business - Confirmed reviews ALL

Nice well equipped, clean rooms with good view

Dear Aadil E., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Antonio Petrucci

well located

Customer review rating 4.5/5

A A. A. Solo - Confirmed reviews ALL

Clean safe well located hotel close to Mega park mall with a nice spa

Dear Hassan Abdulaziz A., We very much appreciate your comments regarding your stay at the Mercure Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Antonio Petrucci

Good but internet connection is terrible

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Everything was great. Especially loved great not single-used soap, shampoo and body gel. However, the biggest problem was internet connection. I can’t join zoom call for the hotel WiFi due to slow connection. Unfortunately, cellular connection in the building is weak so I had to work from other places. There were also 2 small issues: - the hottest level of water in shower was just warm - breakfast wasn’t very diverse. It was hard to choose healthy options

Dear Denis B., Thank you for taking your time writing to us following your stay at the Mercure Almaty City Center - your feedback is highly appreciated and valued. We are glad to read that you liked our bathroom amenities. On the other hand, we are disappointed to read that we were not up to our service level with the Internet connection, breakfast and hot water. We have already escalated your points with the head of departments to fix them; for your information, we will improve our bandwidth to 70 mb/s minimum and find a stabilization solution with our provider. We hope we will have the opportunity to welcome you back in the future. Best regards, Antonio Petrucci General Manager

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