Mercure Alice Springs Resort

Mercure Alice Springs Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 107 reviews

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Hotel extras

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

Hotel location

Mercure Alice Springs Resort

34 Stott Terrace
0870 ALICE SPRINGS
Australia

GPS:-23.702813, 133.886296

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BARRA ON TODD RESTAURANT AND BAR

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

Our accommodation(s)

Relax and enjoy the comfort of our guest rooms featuring double or twin bedding, ensuites with walk in showers, work desk, flat screen TV, free WiFi, in-room safe, tea and coffee making facilities, room service and natural light.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  107 reviews

TripAdvisor Rating  4.0/5  1,547 reviews

A good three day stay overal

Customer review rating 4.0/5

Tony Business - Confirmed reviews ALL

The booking through Accor and the front of office serving staff on my arrival were both excellent. There was a 30 minute wait as a fire alarm was sounding when I drove into the premises in the mid afternoon. They were evacuating people from the premises while waiting for the fire brigade to arrive - evidently a false alarm. It took time for the front of house systems to reboot also. They handled people well under the circumstances. a big tick. Perhaps as a result of the evacuation alarm, my room was not supplied with bath towels. Reception rectified quickly when told. Room was not serviced for the three days - possibly the policy, or perhaps through staff shortages. The room was comfortable and clean. The block out drapes need extra hooks. Prefer the desk chair not have arms as its, both restrictive and require pushing back on carpet. I booked an extra room for a friend for one night, early on Sunday. I was informed the room would be delayed until after 4 pm due to staffing issues. The reception staff were excellent again when we arrived at 6 pm, but the room was not available yet. They offered us drinks and adjusted night rate. We enjoyed the service and food for dinner at the Barra on Todd Restaurant. The second room was then ready. The reception staff were excellent and assisted my guest to her room.

Staff shortage impacts stay

Customer review rating 3.5/5

Leonie Couples - Confirmed reviews ALL

Our room was not ready until 5:30pm. Staff were fantastic. Dinner was delightful.

Probably understaffed

Customer review rating 2.0/5

Richard G. Families - Confirmed reviews ALL

We arrived at 3:30pm and room was not ready until 4:30pm. Bathroom had a significant leak with large pool of water. Didn’t bother to report it as I expect no other room was available. Bumped into a couple at dinner with their back packs on (7:30pm) as there room was not really. Lady next to me said she waited 6 hours the day before. Stayed on the 16th Sept and it was fine. This is for my stay on the 19th Sept. clearly something went wrong with resources.

great location

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Very good location. Unfortunately the cleanliness of the room was below average. My first shower I had to clean out several old soaps that others had used.. so obviously the shower had not been cleaned from prior clients... Also nothing was replenished in the teas and the milk...

Good location, comfortable stay

Customer review rating 4.5/5

Amber Couples - Confirmed reviews ALL

Warm and professional welcome, though the check in process itself was a bit slow. The room was clean and spacious with a good sized bathroom. Dinner at the restaurant was excellent, though we weren't offered any drinks top ups. Town is just a short walk across the river and the botanical gardens adresse an easy stroll along the riverside path.

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Other web-users rate our hotel

  • 68 reviews 9.3/10 Location
  • 143 reviews 7/10 Room
  • 123 reviews 6.9/10 Service
  • 72 reviews 7.9/10 Food
  • 45 reviews 5.2/10 Cleanliness
  • 24 reviews 3.5/10 Value
  • 17 reviews 6.7/10 Breakfast

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