Grand Mercure Shanghai Century Park 5 stars

Customer review rating (ALL Rating) 4.0/5 1 reviews

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Grand Mercure Shanghai Century Park - Image 1
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No 1199 Ying Chun Road, Lianyang District, 200135 Shanghai, China

Description

Hotel extras

  • 10 min by taxi to Shanghai International New Expo Centre

  • 7 min on foot to the metro line 9, 15 min to Century Park

  • Nearby lifestyle mall offering shops, restaurants, bars and entertainment venues

  • Free high speed WIFI and Car Parking

Our accommodation(s)

Hotel location

Grand Mercure Shanghai Century Park

No 1199 Ying Chun Road, Lianyang District
200135 Shanghai
China

GPS:31.2263151, 121.5605241

Telephone
Fax +86 21 5130 0333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1 reviews

TripAdvisor Rating  4.0/5  929 reviews

Hotel holiday

TripAdvisor rating 4.0/5

Rodney S Couples - TripAdvisor review

The hotel is not that impressive as you drive up, the lobby is of a good size, and got seen quite quickly by the checking in staff but didn’t speak much English so was a bit difficult🤔. again a big problem with getting the internet. Well hardly worth it as had to again use my own data. The room ( club king suite) was a good size and had a corner room that had amazing views, also an electric storm which was a bonus to watch 😊 ) it also came with a plate of complementary fruit. Complementary Drinks in the fridge was a nice touch. Which included soft drinks water and larger. Bathroom didn’t have anywhere to hang your towels, except a line you can pull across the Barth, but l think doesn’t look nice. Breakfast was good but the set up is all wrong omelettes and eggs are on the other side of the restaurant where the places of bacon sausages beans are The milk is away from the coffee 🤔 some other items not really in the place you would think it would be so a lot of going back and forth. 🤔🤔 the food is good most of it was hot, one morning the porridge was runny and cold so had to ask to be hotter.(still runny🤣) other day was nice. No As we had paid for the club suite we had got a free drinks and light food include, which had in the day just soft drink and at 5.30 a selection of alcohol drinks like Bacardi gin whiskey 1 white and red wine And cakes and some hot food, hot food was not impressive at all. Service is also very bad, each night (3) had to keep asking for things like wine glasses and extra wine, as one night only a 1/4 full bottle 🤣🤔🤔 The hotel is a little further out but to get a Dd taxi is very cheap? Much cheaper than normal taxis ) The swimming pool was lovely outside and was so refreshing, did need to go to 2nd floor to go back down 🤔 needed shower on poolside and maybe a toilet as you eill need to go up again 🤔🤔🤔 But still l think the hotel is good had room done each day with A fresh look 😊😊

Little deception

TripAdvisor rating 3.0/5

Jean_MarieP457 Business - TripAdvisor review

Perhaps I awaited a bit too much from a Grand Mercure? Everything is clean, all looks fine, service is good. I was just surprised at details, after which you see that the hotel is getting old. Examples: the bathroom, the pool area, one of the 2 running machine at the gym making strange noise. Seen garbages on the backyard . The croissants and baguettes have certaily not be baked by a french cook. No real French or English TV program in the room, no CCTV5 neither. A bit too much for the price to my personal opinion!

All perfect, but ......

TripAdvisor rating 3.0/5

Jai_Hingorani TripAdvisor review

This used to be my preferred hotel and probably would continue to be due to its excellent location, however, things have changed in the last 4 years. The hotel is very centric and has the Thumb Plaza right behind it, which means you have a large selection of restaurants and Starbucks within walking distance. Otherwise, the hotel is very nice and the rooms are very comfortable. Since after the Covid, I have stayed in the hotel on 3 occasions this year and always found a moldy smell in the passages of the floors leading to the rooms coming from the carpet. During my stay in June, I had to change my room becasue the carpet in my room smelt of urine. The room was changed and I was even upgraded. The bathrooms also have started showing signs of deterioration and need upgrade with shower heads, cleaning the rust and mold from the shower cubicles etc. Apart from the foul smell in the passages, the hotel is quite good and there is no complaint at all with regards to the other service levels. The restaurant serves very good food. The VIP lounge on the top floor is excellent for having business meetings and has excellent views.

An Impressive First Try

TripAdvisor rating 5.0/5

stevenjxu TripAdvisor review

Our first stay with Grand Mercure Shanghai Century Park started from the kind arrangements made by the hotel prior to our arrival. As an Accor Platinum member, the Assistant Front Office Manager Eric LIU offered us a free upgrade of the room category and helped to arrange the hotel’s executive lounge – the Club Lounge access for my parents. Upon arrival, as my mom was suffering from low back pain, I asked the hotel if it’s possible to change the comfortable box spring to a platform bed. Hotel’s phone operator MA Longlong (馬龍龍) made an efficient and excellent coordination for this request and QIN Zhixia (秦志霞), our housekeeper during the stay, quickly set up the bed for us. We owed them a big “thank you”! We enjoyed afternoon tea and happy hour in the Club Lounge, which sits on the highest floor and enjoys a stunning view of Pudong skyline. What accompanied with the view was the excellent services and the exquisite food offered in the Club Lounge. The 2 female Club Lounge attendants Emma and Eva (李明月) personified what a 5-star service should look like – proactive, polite and patient – which constitute to be an essential part of professionalism in hospitality industry. The food and beverage further exemplified a heartful local heart that the Grand Mercure brand dedicates to bringing to its guests. Every bite was so delicate that you won’t want to break up its aesthetic presentation. I talked with the hotel’s F&B director Sue LUO (羅曉霞) and found her was an expert in F&B. No wonder why the hotel may offer that level of culinary experience. When many Chinese hotels sees F&B as a tasteless accessory to a hotel, the F&B in Grand Mercure Shanghai Century Park is one of its highlights that shouldn’t be missed out. An enjoyable staying experience is the result of a successful team work. The people mentioned above brought our unforgettable first encounter with Grand Mercure Shanghai Century Park. It’s their efforts that will drive us to stay with the hotel again in the future and we look forward to coming back again! Your Sincerely, Steven Xu

Never again!

TripAdvisor rating 1.0/5

Ange_197568 TripAdvisor review

Checked into the hotel today for a 23 day stay. So far the experience is horrendous. They barely understand English and when they don’t understand you, they ignore you and move on to the next person. At reception they stand using their Mobile phones and just ignore you. Also as you’re in the middle of talking, they will just answer the phone if it rings. Impossible to get on the hotel internet unless you have a Chinese mobile number. Finally got online, but internet is so slow that nothing loads. Enter up buying a data plan. Would not recommend this hotel and will be giving my company the feedback when I return

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Other web-users rate our hotel

  • 688 reviews 9.4/10 Location
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  • 12 reviews 2.4/10 WiFi
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  • 414 reviews 8.7/10 Comfort
  • 263 reviews 8.2/10 Breakfast
  • 18 reviews 4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.