25hours Hotels ミュンヘン ザ ロイヤル バイエルン 4 つ星

トリップアドバイザーの評価 4.4/5 1,028 件のレビュー

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Bahnhofplatz 1, 80335 ミュンヘン, ドイツ

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25hours Hotels ミュンヘン ザ ロイヤル バイエルン

Bahnhofplatz 1
80335 ミュンヘン
ドイツ

GPS:48.139724, 11.561639

電話番号
ファックス +49 89 904001555

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NENI

NENI is the Molcho family's culinary concept. At NENI, everything revolves around the sharing of dishes, passion and zest for life.The restaurant serves an eclectic brand of Middle Eastern cuisine, coupled with regional influences

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実際の宿泊者100%の認証口コミ

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トリップアドバイザーの評価  4.4/5  1,028 件のレビュー

Fun quirky hotel beware the trams and sleepless nights.

トリップアドバイザーの評価 3.0/5

Babesb79 トリップアドバイザー認証口コミ

Fun quirky hotel, beware the trams and sleepless nights! Do not agree to take room 112 under any circumstances. The trams are converging from different directions right outside the window. Constant bell ringing it was awful. These rooms should be sold at a reduced cost as you get no sleep at all. The first two days of the holiday I walked around like a zombie with no sleep. The rooms themselves are clean and very quirky and the minibar is a nice touch. Beds are comfy. After the second day of no sleep. I enquired if the reception had ear plugs after searching everywhere to no avail, I asked would it be possible to change rooms. When I told him the room number he said that room was always a problem. Why give it out and at the same price as other rooms. I was so tired at this point. The new room although smaller was silent. Room 229 if you would like a good sleep. Breakfast was a disappointment especially given the cost. Constantly asking for food, bread bags empty, waffle batter empty, sausages empty, juice empty. The last thing you want to do is keep badgering the staff for food. I asked for a latte and the waiter came back three times to ask what I had asked for. Much better on the Monday and Tuesday with what appeared to be different staff. There was a reasonable variety of food and of good quality when available. The sauna was great as was the foot spa and gym. Location wise it’s a short walk from Marienplatz and that suited us. Would we stay again possibly. If we were given a room away from the roads and didn’t bother to add on breakfast we might stay again. When leaving we were asked how our stay was. I explained that the first two nights were awful and they just stated that was a bad room. No sorry.

Dear guest Thank you very much for taking the time to share such a detailed review of your stay with us. We are glad to hear that you appreciated the fun and quirky design of our hotel, the comfort of the beds, the minibar, wellness facilities, and our convenient location near Marienplatz. Your positive comments about room 229, the sauna, foot spa, and gym are much appreciated and will be shared with our team. At the same time, we sincerely apologize for the challenges you faced with room 112. The noise from the trams clearly caused a very disruptive experience, and we regret that the room was allocated to you at the same rate as quieter rooms. It is unacceptable that this situation resulted in sleepless nights and that no proactive apology or compensation was offered. Your frustration regarding the breakfast service is also completely understandable, and we apologize for the repeated shortages and the confusion with your latte order. Please rest assured that your feedback regarding room allocation, breakfast service, and staff training has been shared with the relevant teams so that we can improve the experience for future guests. We completely understand your concerns and the impact this had on your holiday. We hope that, should you choose to stay with us again, we can provide a room away from the road and a smoother breakfast experience, allowing you to fully enjoy the hotel’s amenities and atmosphere. Kind regards, Hanna Zub Operations Manager

Mixed

トリップアドバイザーの評価 2.0/5

booyeahSydney トリップアドバイザー認証口コミ

The good: Located a very essy walk from the train station with an exit outside. Free mini bar albeit not replenished. Quirky fun decor. The bad: Staff training lacking. Lack of knowledge of Accor loyalty program. Conflicting information. The maid left ditlrty cups around and didnt replenish minibar.

Dear guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location near the train station, the quirky and fun décor, and the complimentary minibar. At the same time, we regret that some aspects of your stay did not meet your expectations. We sincerely apologize for the shortcomings you experienced regarding service and housekeeping. Leaving dirty cups in the room and not replenishing the minibar is certainly not acceptable and does not reflect our usual standards. We are also sorry for the confusion you encountered with our team concerning the Accor loyalty program. Clear and consistent communication, especially regarding guest benefits, is very important to us, and we will reinforce staff training in this area. Thank you again for your honest feedback. It helps us identify where we need to improve, and we hope to have the opportunity to provide you with a much better experience on a future visit. Best regards, Hanna Zub Operations Manager

Perfect hotel - Perfect location

トリップアドバイザーの評価 5.0/5

wellybobs323 トリップアドバイザー認証口コミ

What a beautiful hotel set right in the area we wanted to visit. The reception staff are friendly and are happy to go the extra mile The hotel is stunning with beautiful rooms and a lovely breakfast restaurant and upstairs bar serving cocktails with live musicians and lovely staff which gave a lovely atmosphere. The room itself was quirky and spotlessly clean, excellent free mini-bar too - great touch! We cannot recommend this hotel highly enough we had an excellent stay!

Dear guest, Thank you for your kind words regarding your stay at 25hours Hotel Munich The Royal Bavarian. We are delighted to hear that you appreciated our beautiful hotel, friendly reception staff, and the lively atmosphere in our bar and restaurant. It is wonderful to know that you enjoyed the uniqueness of your room and the complimentary mini-bar. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay. Best regards, Hanna Zub Operations Manager

Not to Accor standards

トリップアドバイザーの評価 2.0/5

Technonotice トリップアドバイザー認証口コミ

We booked via ALL.com and stayed here for 3 nights and then 1 night. Although “quirky” and in a good location we were very disappointed as the hotel didn’t meet the usual ALL standards. If you are an ALL gold/platinum member don’t expect the usual (or indeed any) benefits, no early check in, no room upgrade as they claimed to be full (they weren’t!), no welcome drink and on our second stay no sleep as we were given perhaps the worst room in the hotel and worst of all No Coffee in the room ……why??? We have travelled the world and have always had coffee available in the room for those early starts. Reception staff are pleasant but clearly instructed to say no to even the simplest request. On our first stay our room overlooked an internal light well, it was small but ok, we felt the room was best suited to solo travellers or exhibitionists as there is no en-suite, washbasin is in the room and shower is separated by a clear glass door so there’s absolutely no privacy. Thankfully the toilet has a door!!! On our second stay a few days later we were allocated a room on the first floor on the corner of the building with trams a few meters away converging from 3 directions. They thundered and creaked all night long, sleep was impossible - I suspect any room with a view of the street will be the same. Opposite the front of the hotel is a huge building site with the area being redeveloped so more noise. Restaurant is ok but pricey, breakfast was good but quite a cost uplift on the room rate. Munich is a fabulous city, don’t spoil your time in the city by staying here - there are many better hotels.

Dear Technonotice, Thank you for taking the time to share your experience with us. I appreciate your feedback regarding your recent stays at our hotel. I am glad to hear that you found our location appealing and acknowledged the unique character of our establishment. I apologize for the inconveniences you encountered, particularly concerning the loyalty benefits and room conditions. While we strive to provide our guests with a high standard of service, it is evident that we fell short during your visit. I understand the frustration of not receiving expected amenities such as coffee in the room and the discomfort caused by the room placements. Your comments regarding noise levels will be reviewed, as we constantly seek to enhance our guests' experiences. We value your perspective on the restaurant pricing and breakfast offerings, and your feedback will be taken into consideration as we refine our services. I hope you will consider staying with us again in the future to experience improvements firsthand. Best regards, 25hours Hotel Munich The Royal Bavarian

Fun hotel, nice staff

トリップアドバイザーの評価 5.0/5

Daphne0316 トリップアドバイザー認証口コミ

The hotel locates just few minutes walking distance from Munich main station and also not too far from Karltor. The decoration is quite unique and interesting. Not really my taste but I do appreciate the funny factors within. The staff are wonderful. Super friendly and willing to help. I had breakfast reservation but couldn't have it because my flight was early. They packed me quite some stuff that I spent 3 mornings to finish them. XDDD Special thanks to Etienne who assisted me for checking and Jules who gave me good advises for checkout time and transportation methods to airport with great patience. Also the free minibar is really good (though I didn't enjoy them due to some diet restrictions )

Dear Daphne0316, Thank you for sharing your experience at 25hours Hotel Munich The Royal Bavarian. We are delighted to hear that you found our hotel fun and appreciated the unique decor, even if it was not entirely to your taste. It is wonderful to know that our staff made a positive impact on your stay; they take great pride in providing friendly and helpful service. We understand the importance of flexibility regarding breakfast, and it is gratifying to hear that our team was able to prepare items for you to enjoy during your travels. Your acknowledgment of Etienne and Jules is greatly appreciated, as they exemplify the dedication we strive for in assisting our guests. We also appreciate your understanding regarding the complimentary minibar offerings and hope that in the future, you may have the opportunity to enjoy them without restrictions. Thank you once again for your kind words. We look forward to welcoming you back in the future. Best regards, 25hours Hotel Munich The Royal Bavarian

との提携 TripAdvisor

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