ノボテルミュンヘンシティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 3,818 件のレビュー

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Hochstrasse 11, Bayern, 81669 ミュンヘン, ドイツ

説明

ホテルのその他の情報

  • 若く、意欲的でダイナミックなホテルチーム

  • 中心部に位置し、公共交通機関や空港への理想的なアクセス。

  • 国際色豊かな本格料理と軽食をご用意するレストラン、「THE FLAVE」

  • プールとサウナを備えた広々としたウェルネスエリア（午後4時から午後11時）

  • コンファレンスセンター：ノボテルの素晴らしい会議コンセプト

当ホテルの客室

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ホテル所在地

ノボテルミュンヘンシティ

Hochstrasse 11, Bayern
81669 ミュンヘン
ドイツ

GPS:48.129516, 11.58865

電話番号
ファックス +49 89 66107999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE FLAVE

「THE FLAVE」では、ミュンヘンのヴィクトアーリエンマルクト（市場）を中心にすべてが回っています。毎日、バラエティに富んだ新鮮な市場直送の素材を使った料理をご用意しています。手軽でおいしい軽食から、ボリュームたっぷりで食べ応えのあるお食事まで。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  3,818 件のレビュー

お客さまの声 5.0/5

Shujiro H. ビジネス - 確認済みレビュー すべて

駅から近く、仕事にも観光にも便利です。 スタッフの感じも良く気持ち良く滞在できました。

Dear Mr H., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the location and the cleanliness. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager

お客さまの声 2.0/5

Makoto W. ビジネス - 確認済みレビュー すべて

シャワーブースのお湯が出なかった。バスタブの方がお湯が出たし、荷物を出してからこのことに気づいたので、部屋の変更はしたくなかったから宿泊中に指摘はしなかったが、事前にチェックして部屋を手配して欲しい

Dear Mr W., I would like to offer my sincere apologies for the problems regarding your shower. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. Allow me to explain that, unfortunately, no one has reported the issue so far. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Novotel München City. Now I would like to ask you to give us another chance. I very much hope that on your next visit your accomodation will leave you completely satisfied. We would be honored to welcome you back. Best regards, Rafael D. Fröhlich General Manager

お客さまの声 3.5/5

匿名 ファミリー - 確認済みレビュー すべて

エグゼクティブルームで、ミニバーが無料なことの案内が欲しかった。 エグゼクティブルームは広さはあるので、椅子やテーブルを置いて欲しい。 プールの水が汚い。

Dear Mrs. N. Thank you very much for your visit and for taking the time to review your stay at Novotel München City. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. I am very sorry that you did not like the decor of our Executive Room. I will use your comment as an opportunity to take a critical look at the room's decor and consider making adjustments. I also regret that you were apparently not informed that the minibar was included in this room type. We will educate our staff to ensure that every guest is aware of the benefits of these rooms. I can also reassure you about our pool. Although the water is currently cloudy, it is not dirty. We check the water quality internally every day and we also have regular external inspections. According to these, our water quality is impeccable. The cloudiness of the water is due to a reaction of the minerals in the tap water with the added chlorine. This is completely harmless. Otherwise, we would have closed and cleaned the area by now. However, I understand that this has been an inconvenience for you and has affected your stay with us. As a small token of our appreciation, I am taking the liberty of adding 2,000 bonus points to your ALL membership card. These points can be used at any of our hotels worldwide to pay for your stay. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

好立地

お客さまの声 3.5/5

オオウチコウアン ビジネス - 確認済みレビュー すべて

ゆったりできました。

Dear Mr O., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us and the location in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

立地がよかった。どのスタッフも笑顔で対応してくれた。

お客さまの声 3.0/5

Sae カップル - 確認済みレビュー すべて

スリッパが足りなかったり、部屋の清掃がスキップされていたりしたが、それらの対応を依頼するすると迅速に行ってくれた。

Dear Ms. H., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I do acknowledge, however, that there is still “room for improvement” in some category. Please be assured that these particular issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. I would like to offer my sincere apologies for the problems. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

その他のウェブユーザーの評価

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  • 2,483 件のレビュー 6.8/10 客室
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  • 83 件のレビュー 4.9/10 インターネット
  • 1,594 件のレビュー 9/10 朝食
  • 939 件のレビュー 8/10 清潔さ
  • 573 件のレビュー 8.8/10 雰囲気
  • 565 件のレビュー 5.4/10 プール

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