イビス ミュンヘン シティ アルヌルフパーク 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,251 件のレビュー

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Arnulfstrasse 55, 80636 ミュンヘン, ドイツ

説明

ホテルのその他の情報

  • 中央駅からわずか1.8km、トラムまで200m

  • エアコン完備の204室の客室、うち96室はツインルーム

  • 自家製ペストリーが楽しめる朝食ビュッフェ

  • 夜はイビスで、昼は隣のノボテルで

  • 24時間営業のバーでは、朝食用の新鮮なワッフルのほか、パニーニを軽食としてご用意しています

当ホテルの客室

ホテル所在地

イビス ミュンヘン シティ アルヌルフパーク

Arnulfstrasse 55
80636 ミュンヘン
ドイツ

GPS:48.145354, 11.53984

電話番号
ファックス +49 89 232493150

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙

RESTAURANT

楽しいランチや一日を締めくくる素敵なディナーはいかがですか。当ホテルから歩いてすぐの場所にあるノボテルレストランで、お勧めメニューをぜひご利用ください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,251 件のレビュー

トリップアドバイザーの評価  4.3/5  1,006 件のレビュー

Average

トリップアドバイザーの評価 3.0/5

Steve G トリップアドバイザー認証口コミ

Clean hotel, compact rooms helpful staff and a very extensive breakfast. Not often you see a waffle bar. 10min walk from the U Bahn and 2mon from the tram stop. Pillows are uncomfortable very limited work space (pretty much nothing) limited plug points. Not central so a 10min walk to any restaurant. Took an age to have the invoice printed!

好立地

お客さまの声 4.5/5

匿名 一人 - 確認済みレビュー すべて

Wi-Fiが速くてよかったです

Dear CHIHIRO S., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the positive remarks on the WLan. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jochen Fuchs General Manager

Stag weekend

トリップアドバイザーの評価 5.0/5

James C トリップアドバイザー認証口コミ

The hotel was perfectly maintained and spotlessly clean. I also lost an item, and the staff found it, and facilitated the return of the item to me. The hotel bar was also an ideal addition. Fantastic service and would definitely visit again. James

Dear James, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jochen Fuchs, General Manager

Service with(out) a smile!

トリップアドバイザーの評価 2.0/5

stephLDN16 トリップアドバイザー認証口コミ

What a pantomime! This hotel really does not do service with a smile. The “fun” commenced immediately upon checkin. Apparently, booking and paying for a twin (i.e. 2 beds room) weeks in advance does not actually cover 2 persons staying in that room. Accor policy is to charge “per person”. As such, despite paying almost EUR 600 in advance we are presented with a further bill for EUR 70 (discounted as a “favour” apparently). Okie dokey, so we pay the surcharge. The room was well appointed and the bathroom was functional; however, the air conditioning was useless. Deliberately restricted by the property during a heatwave to, in my opinion, save the property money. Daily clearing became a chore, but not for the staff, just for ourselves as paying customers. Arriving back at the hotel after a long day exploring Munich we find our room has not been serviced by 17:30. Reception informs us that they need ‘a further hour’ (in other words until 18:30). It is made clear that this is not acceptable and the duty manger then rudely shouts that he will clean the room himself. Oh the burdens! Day 3 leads to an unsolicited email from someone claiming to be a manager basically absolving the hotel of any culpability for surcharges and very late cleaning (apparently this hotel allows itself until 18:00 to clean guest rooms, oh how generous and (in)convenient). On night 4 we find that we have been left no towels. The morning of checkout leads to a phantom charge of EUR 18 for a breakfast neither of us had! No explanation, no sincere apology, just a delay to our departure. The service issues are unfortunate as this property has much potential. It is well located adjacent to a tram stop and 5 minutes walk from an S-Bahn station. The HBF is but a 5 minute tram ride away. Rooms are functional but adequate (save for the atrocious “air conditioning”). In summary, I recommended that the senior management sort out the soft product, invest in some customer service refresher training, and understand that customers do not want their rooms cleaned well into the evening. Get it right and treat the customer with some respect.

Dear stephLDN16, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in/check-out procedures. Sorry to also learn that our house-keeping and our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, Jochen Fuchs, General Manager

Good hotel

トリップアドバイザーの評価 4.0/5

DIF1891 トリップアドバイザー認証口コミ

Second time staying at this hotel. Perfect location near the central station. Larger bathroom than an average Ibis room. We heard nothing from our neighbors. Nice pillows in the bed. We didn't have breakfast at the hotel so can't say anything about that. I recommend.

Dear DIF1891, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Jochen Fuchs, General Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。