Sofitel Munich Bayerpost 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,952 件のレビュー

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Bayerstrasse 12, 80335 ミュンヘン, ドイツ

説明

ホテルのその他の情報

  • ミュンヘン中央駅とマリエン広場の近くに位置するラグジュアリーな5つ星ホテルです。

  • 独自の歴史とフランスの現代的な魅力を持つ家

  • 独創的な色彩とモダンなデザインのユニークなスイートルーム

  • 最大800名までに対応する20室のスタイリッシュなミーティング施設は、最新設備を完備しています。

  • 地域の商品と持続可能なラグジュアリーを重視したグリーンキー認証

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ホテル所在地

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 ミュンヘン
ドイツ

GPS:48.139495, 11.55678

電話番号
ファックス +49 89 599481000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,952 件のレビュー

トリップアドバイザーの評価  4.3/5  5,176 件のレビュー

2024エクセレンス認証

Great staff out dated rooms

トリップアドバイザーの評価 2.0/5

Christopher O トリップアドバイザー認証口コミ

First, the staff was amazing. This hotel is beautiful the lobby and hotel is beautiful until you walk into the room. It’s like another world. The room was very outdated with ugly furniture that didn’t match. We had a king bed which was actually 2 twin beds pushed together so if you are trying to get romantic someone is falling into the crack. The room cleaning staff was not good at all. and there was not much privacy between the room and bathroom. For this price point I think they need some updating and cleaning staff training.

Bonjour Christopher O, Thank you very much for taking the time to share your detailed feedback with us. I truly appreciate your kind words about our team and the overall beauty of the hotel’s public areas. It is encouraging to know that our staff left a positive impression, as genuine and attentive service is at the heart of what we do. At the same time, I am sincerely sorry to learn that your room experience did not meet your expectations, particularly in comparison to the lobby and common spaces. Your comments regarding the outdated design, mismatched furniture, bedding configuration, and lack of privacy between the room and bathroom are taken very seriously. This is certainly not the experience we want our guests to have, especially at this price point. I am equally concerned to read about your disappointment with the room cleaning standards. Please accept my apologies for this shortcoming. Your remarks have been shared with our housekeeping management and leadership teams, as continuous training and strict quality control are essential to maintaining the standards expected of a five-star hotel. Your feedback regarding the need for updates is also extremely valuable and aligns with areas we are actively reviewing as part of our ongoing improvement plans. Honest comments such as yours help us identify where we must do better. I regret that we did not meet your expectations on this occasion and hope you might consider giving us another opportunity in the future. Best Regards, Emiel van Dijk General Manager

Thanks to Mr. Umut Mahmoud

トリップアドバイザーの評価 5.0/5

Voyage52168585558 トリップアドバイザー認証口コミ

5 I always have a wonderful experience at Sofitel Munich, especially thanks to Mr. Umut Mahmoud. He is extremely professional, kind, and attentive, always going the extra mile to make guests feel welcome. The hotel is elegant, comfortable, and perfectly maintained, with excellent service throughout. I highly recommend Sofitel Munich and sincerely thank Mr. Umut Mahmoud for his outstanding hospitality.

Bonjour Voyage52168585558, Thank you very much for sharing your perfect 10/10 feedback and for your continued loyalty to Sofitel Munich. It is truly a pleasure to read that you consistently enjoy wonderful experiences with us. Your kind words about the elegance, comfort, and impeccable maintenance of the hotel, as well as the high level of service throughout, are sincerely appreciated and serve as great motivation for our entire team. I am especially grateful for your recognition of Mr. Umut Mahmoud. His professionalism, kindness, and genuine dedication to guest satisfaction reflect exactly the values we strive to uphold. I will be delighted to share your praise with him, as such acknowledgment is extremely meaningful and well deserved. Thank you once again for your recommendation and for taking the time to highlight your positive experiences. We very much look forward to welcoming you back to Sofitel Munich Bayerpost and to continuing to exceed your expectations in the future Best Regards, Emiel van Dijk General Manager

お客さまの声 3.5/5

Kayoko N. ファミリー - 確認済みレビュー すべて

中央駅からのアクセスが良かった 部屋はスタイリッシュすぎて、使いづらかった。ワイングラスは2名宿泊なのに1脚しかなかった。 部屋がシャワーのみだったのは残念

Bonjour Kayoko N., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location near the central station. However, we regret that the room's design did not meet your expectations and that you found the amenities lacking. Your comments regarding the wine glasses and the shower-only setup will be taken into consideration as we strive to enhance our guest experience. Best Regards, Emiel van Dijk General Manager

Fabulous Holiday Vacation

トリップアドバイザーの評価 5.0/5

Nicole G トリップアドバイザー認証口コミ

What a fantastic hotel from start to finish. Great location, friendly staff, excellent breakfast ( even a large vegan section ) and beautifully decorated.... they even have a bath menu!!! I had contacted the manager Umut who arranged our guest rooms, transportation and a flawless check in, dinner recommendations. We enjoyed it all!! Being an avid traveler service like this is exceptionally rare and so very much appreciated. Thank you Umut and team for a fabulous holiday. We will be back and will recommend this hotel hands down!

Bonjour Nicole G, Thank you very much for your wonderful 10/10 review and for sharing such generous and uplifting feedback. I am truly delighted to read that your holiday vacation with us was fantastic from start to finish. It is a pleasure to know that you enjoyed our location, the beautifully decorated surroundings, our breakfast selection—including the vegan options—and even our bath menu. These details are designed to create a memorable and personalized experience, and I am thrilled they resonated with you. I am especially grateful for your kind words about Umut and the team. Your recognition of his efforts in arranging your guest rooms, transportation, seamless check-in, and dinner recommendations means a great deal to us. Providing thoughtful, attentive, and genuinely caring service is at the heart of what we strive to offer, and it is very rewarding to hear that this made such a strong impression on you as an experienced traveler. On behalf of the entire team, thank you for your trust, your recommendation, and your heartfelt appreciation. We very much look forward to welcoming you back to Sofitel Munich Bayerpost for another fabulous stay in the future. Best Regards, Emiel van Dijk General Manager

Great location next to train station

トリップアドバイザーの評価 5.0/5

Natushx1 トリップアドバイザー認証口コミ

This was a beautiful hotel located next to the main Munich train station. Excellent breakfast and good service. The hotel is about 15 minutes from the Christmas market. The room was very clean and roomy. Wonderful stay

Dear Natushx1, Thank you for your kind feedback regarding your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you appreciated our prime location, the quality of our breakfast, and the service provided by our team. It is wonderful to know that you found your room to be clean and spacious, contributing to an enjoyable experience. We hope to welcome you back in the future for another delightful stay. Best Regards, Emiel van Dijk General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 14 件のレビュー 7.9/10 インターネット
  • 998 件のレビュー 7.9/10 朝食
  • 618 件のレビュー 6.5/10 清潔さ
  • 424 件のレビュー 4.7/10 お値打ち度

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。