Sofitel Munich Bayerpost 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,947 件のレビュー

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Sofitel Munich Bayerpost - Image 1
Sofitel Munich Bayerpost - Image 2
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Bayerstrasse 12, 80335 ミュンヘン, ドイツ

説明

ホテルのその他の情報

  • ミュンヘン中央駅とマリエン広場の近くに位置するラグジュアリーな5つ星ホテルです。

  • 独自の歴史とフランスの現代的な魅力を持つ家

  • 独創的な色彩とモダンなデザインのユニークなスイートルーム

  • 最大800名までに対応する20室のスタイリッシュなミーティング施設は、最新設備を完備しています。

  • 地域の商品と持続可能なラグジュアリーを重視したグリーンキー認証

当ホテルの客室

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ホテル所在地

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 ミュンヘン
ドイツ

GPS:48.139495, 11.55678

電話番号
ファックス +49 89 599481000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,947 件のレビュー

トリップアドバイザーの評価  4.3/5  5,178 件のレビュー

2024エクセレンス認証

A let down

トリップアドバイザーの評価 3.0/5

sweetorange34 トリップアドバイザー認証口コミ

My second time staying at the Sofitel Munich. We had a very good stay last year, but this year was very different. On arrival there was no acknowledgment of return despite the fact that we’d stayed there for almost two weeks. Check-in is clinical and they insist on taking quite a large deposit which then isn’t returned for several days. Breakfast is good but suffers when service is busy, with juices not being refilled and long lines for eggs. There are few personal touches - we stayed over Christmas and a small lebkuchen or treat would have been nice to acknowledge the holiday. The spa is consistently excellent but overly busy and there should not be children in the steam and sauna spaces. The thing that lets down the hotel the most is the housekeeping, which is poor. Rooms were not cleaned until late afternoon and the approach was lacklustre, with dusting very sparing. The staff were not particularly helpful or friendly either. Work to be done here to make this a great hotel.

Close to railway station and just 15 min by walk to Marienplatz

トリップアドバイザーの評価 5.0/5

saG8627JK トリップアドバイザー認証口コミ

I regularly choose this hotel due to the consistently high level of service. The staff are professional, attentive, and genuinely welcoming, with particular recognition for the concierge team.Special thanks to Remus from the concierge team for his professionalism and assistance throughout the stay. What I really do not like is glass doors in bathroom

Dear S.A, Thank you very much for your wonderful feedback and for your continued loyalty to our hotel. We are delighted to hear that our team, and especially Remus from the concierge team, made such a positive impression during your stay. Your kind words will be shared with him and the team, as they truly appreciate this recognition. We also note your comment regarding the glass doors in the bathroom. We appreciate your honesty, and please rest assured that your feedback will be taken into consideration as we continuously review and enhance our guest experience. It is always a pleasure to welcome you, and we look forward to ensuring another exceptional stay on your next visit. Warm regards, Emiel van Dijk General Manager Sofitel Munich Bayerpost

Great staff out dated rooms

トリップアドバイザーの評価 2.0/5

Christopher O トリップアドバイザー認証口コミ

First, the staff was amazing. This hotel is beautiful the lobby and hotel is beautiful until you walk into the room. It’s like another world. The room was very outdated with ugly furniture that didn’t match. We had a king bed which was actually 2 twin beds pushed together so if you are trying to get romantic someone is falling into the crack. The room cleaning staff was not good at all. and there was not much privacy between the room and bathroom. For this price point I think they need some updating and cleaning staff training.

Bonjour Christopher O, Thank you very much for taking the time to share your detailed feedback with us. I truly appreciate your kind words about our team and the overall beauty of the hotel’s public areas. It is encouraging to know that our staff left a positive impression, as genuine and attentive service is at the heart of what we do. At the same time, I am sincerely sorry to learn that your room experience did not meet your expectations, particularly in comparison to the lobby and common spaces. Your comments regarding the outdated design, mismatched furniture, bedding configuration, and lack of privacy between the room and bathroom are taken very seriously. This is certainly not the experience we want our guests to have, especially at this price point. I am equally concerned to read about your disappointment with the room cleaning standards. Please accept my apologies for this shortcoming. Your remarks have been shared with our housekeeping management and leadership teams, as continuous training and strict quality control are essential to maintaining the standards expected of a five-star hotel. Your feedback regarding the need for updates is also extremely valuable and aligns with areas we are actively reviewing as part of our ongoing improvement plans. Honest comments such as yours help us identify where we must do better. I regret that we did not meet your expectations on this occasion and hope you might consider giving us another opportunity in the future. Best Regards, Emiel van Dijk General Manager

Thanks to Mr. Umut Mahmoud

トリップアドバイザーの評価 5.0/5

Voyage52168585558 トリップアドバイザー認証口コミ

5 I always have a wonderful experience at Sofitel Munich, especially thanks to Mr. Umut Mahmoud. He is extremely professional, kind, and attentive, always going the extra mile to make guests feel welcome. The hotel is elegant, comfortable, and perfectly maintained, with excellent service throughout. I highly recommend Sofitel Munich and sincerely thank Mr. Umut Mahmoud for his outstanding hospitality.

Bonjour Voyage52168585558, Thank you very much for sharing your perfect 10/10 feedback and for your continued loyalty to Sofitel Munich. It is truly a pleasure to read that you consistently enjoy wonderful experiences with us. Your kind words about the elegance, comfort, and impeccable maintenance of the hotel, as well as the high level of service throughout, are sincerely appreciated and serve as great motivation for our entire team. I am especially grateful for your recognition of Mr. Umut Mahmoud. His professionalism, kindness, and genuine dedication to guest satisfaction reflect exactly the values we strive to uphold. I will be delighted to share your praise with him, as such acknowledgment is extremely meaningful and well deserved. Thank you once again for your recommendation and for taking the time to highlight your positive experiences. We very much look forward to welcoming you back to Sofitel Munich Bayerpost and to continuing to exceed your expectations in the future Best Regards, Emiel van Dijk General Manager

お客さまの声 3.5/5

Kayoko N. ファミリー - 確認済みレビュー すべて

中央駅からのアクセスが良かった 部屋はスタイリッシュすぎて、使いづらかった。ワイングラスは2名宿泊なのに1脚しかなかった。 部屋がシャワーのみだったのは残念

Bonjour Kayoko N., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location near the central station. However, we regret that the room's design did not meet your expectations and that you found the amenities lacking. Your comments regarding the wine glasses and the shower-only setup will be taken into consideration as we strive to enhance our guest experience. Best Regards, Emiel van Dijk General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,004 件のレビュー 7.9/10 朝食
  • 912 件のレビュー 6.4/10 快適さ
  • 620 件のレビュー 6.5/10 清潔さ
  • 424 件のレビュー 4.7/10 お値打ち度

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。