Sofitel Munich Bayerpost 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,941 件のレビュー

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Bayerstrasse 12, 80335 ミュンヘン, ドイツ

説明

ホテルのその他の情報

  • ミュンヘン中央駅とマリエン広場の近くに位置するラグジュアリーな5つ星ホテルです。

  • 独自の歴史とフランスの現代的な魅力を持つ家

  • 独創的な色彩とモダンなデザインのユニークなスイートルーム

  • 最大800名までに対応する20室のスタイリッシュなミーティング施設は、最新設備を完備しています。

  • 地域の商品と持続可能なラグジュアリーを重視したグリーンキー認証

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ホテル所在地

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 ミュンヘン
ドイツ

GPS:48.139495, 11.55678

電話番号
ファックス +49 89 599481000

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.4/5  3,941 件のレビュー

トリップアドバイザーの評価  4.3/5  5,185 件のレビュー

very disappointing, definitely not 5 star service

トリップアドバイザーの評価 1.0/5

rhU2683LP トリップアドバイザー認証口コミ

I checked in on 1 January, staying 4 nights, was allocated room 638, I am an Accor Diamond level member (highest in their ALL loyalty programme) and usually receive an in-room welcome gift (can be wine, fruit, chocolate or souvenir etc.) whether staying in a Sofitel, M Gallery hotel or even a Novotel. On this occasion I received no such welcome gift. When I asked about this at reception on my final afternoon they said I should have indeed received it, they made a phone call but 2 hours later I had still not received it. As an ALL member (Diamond or other levels) you also receive a welcome drink voucher to use in the hotel bar. Again on my final afternoon I went to the hotel bar to use this. I entered the bar/validated the welcome drink voucher in Accor ALL app at 15.52, they eventually took my order 10 minutes later (no big problem yet), presented me with a bill of €19 for the drink 5 minutes after that but after a further 30-35 minutes the drink had still not arrived. I therefore asked to speak to a manager, complained (didn't know how much more of my time they wanted to waste), and never even received the drink. So much for a "welcome drink voucher"..... Breakfast in this hotel was also an experience. I went down on Saturday morning at around 09.30, had to queue (no big problem yet), was let into the breakfast room but had to walk around the entire room to find that all tables were fully occupied. There was an entirely empty darkened section of the breakfast room cordoned/curtained off but they weren't letting any guests sit there. I had to leave the breakfast room and go back to the entry desk saying there were no free tables so they then opened up the empty section of the room (facilitating the lives of their staff obviously seems much more important to them than facilitating paying guests). To get an orange juice at breakfast you have to attract the attention of one of the servers, my experience was that this can take quite a while. Guests sitting beside me ordered a basic tomato juice and seemed surprised to be presented with a bill for this, tomato juice is hardly a luxury item, or at least they did not seem to have been informed when ordering that they would be asked to pay extra for this. House-keeping service was quite deficient also. The turndown service appeared randomly some evenings and not others. They only offered a bottle of water so no problem to skip it anyway. My room was generally never cleaned or serviced until 15.00/15.30 on any day even though there seemed to be a cleaning trolley in the corridor outside my room almost all the time. On the second day they filled the shower gel container in my bathroom but then the next morning I discovered that they had fixed/locked the dispenser and I could get no shower gel out of it, had to go down to breakfast without having a shower and couldn't get the problem fixed until they eventually came to clean/service my room around 15.00/15.30. It seems clear that the hotel management and staff priority is to facilitate their own lives/working days rather than paying guests. It's the first time I come across a revolving door at the hotel entrance which does not revolve, guests have to push it themselves, whether dragging their luggage behind them or not. The hotel is located in a square which is currently very dirty and unsightly due to large construction works taking place at the dilapidated main railway station beside the hotel. It seems that these construction works will last for some years. There is a Le Meridien hotel located directly across the street from the hotel, I may stay there next time, hopefully the staff and hotel management there pay a little bit more attention to basic, legitimate and expected customer service levels.

Difficult to describe just how poor this Sofitel is

トリップアドバイザーの評価 2.0/5

Travellerwithoutname トリップアドバイザー認証口コミ

I really expected much more from a Sofitel brand hotel charging over 400 euros a night. It is difficult to describe what a mediocre hotel this is. It looks and feels like a repurposed office. Extremely dark, run down furniture, no nice place to sit in the lobby or the bar. Our room was supposed to be a luxury room with 1920s charm and a king bed. We actually got a full sized bed with sheets that barely covered the saggy mattress. There was a weird yellow chair in the room taking up remaining floor space and the courtyard view is disgusting. The overpriced Breakfast is served in a sort of basement room - cafeteria style environment. The hotel does not have enough car parking and it was total chaos when we arrived to try to get our stuff unloaded and get the hotel to take care of the car. The location is also not great. Lots of construction around and the area is the typical mix of rail station chaos, crappy stores and weirdos.

Dear Travellerwithoutname, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations and that you experienced multiple disappointments regarding your room, our facilities, and the surrounding area. Please accept our sincere apologies. We take your comments very seriously, as they help us identify areas where improvements are needed. We will review the issues you raised regarding room quality, bedding, breakfast setup, parking, and overall guest experience with our team to ensure that we can provide the level of service expected at a Sofitel hotel. While we regret that we were not able to deliver the experience you expected during this visit, we hope to have the opportunity in the future to welcome you back and provide a stay that truly reflects our brand standards. Emiel van Dijk General Manager

Super elegant Sofitel fortress in the middle of Munich

トリップアドバイザーの評価 5.0/5

Pauli P トリップアドバイザー認証口コミ

Absolutely fantastic hotel! Even best Sofitel we've ever been. French courtesy combined to old German building - worked really really nicely. Lobbybar very "one of a kind" and superfriendly staff in every role. Only 100-200meters to railwaystation. Splendid weekend with a kid!

Dear Pauli P, Thank you very much for your fantastic review! We are thrilled to hear that you consider us the best Sofitel you’ve visited and that you enjoyed the unique combination of French courtesy and our historic German building. It is wonderful to know that our lobby bar, friendly team, and convenient location contributed to a splendid weekend with your child. Your kind words are a great encouragement for our entire team. We very much look forward to welcoming you and your family back soon for another memorable stay. Warm regards, Emiel van Dijk General Manager Sofitel Munich Bayerpost

Christmas in Munich

トリップアドバイザーの評価 4.0/5

RicoEmReese トリップアドバイザー認証口コミ

Perfect location if you're travelling by train! It's literally just beside the station, which is one of the reasons I chose this, as we have luggage to drag on a wintertime! 😁 There is a ramp on the station so carrying it on stairs is avoided. It's also walking distance to Marienplatz where the Festive Christmas Markets were as well as the shopping area. There are trams close by as well, but we didn't bother using it as walking on winter is better. I've been a member of All Accor for a long time and whenever feasible, we only use hotels in this group. Room is ok, a bit tight because we had an additional bed for my daughter though. Bathroom does not have a bathtub which is a disappointment. The hotel atmosphere is luxurious, and hotel itself is huge. I was so excited when we entered as we were greeted by a nicely festive decorated lobby. The check-in though took us ages! We were told to return at 3 PM as the room is not ready, when we did, we were told to wait again for another half an hour! I notice they prioritize the pilots - air crew even if they weren't in queue. Not sure why! The breakfast is ok, if I compare it to the rest of the Sofitels we stayed in - this one is a bit basic, although you can order something not available in the spread. This however is not known to the guests, you'll only see other tables having it so you ask! 😁 Because I'm an All Accor loyalty member, I receive a welcome drink but as compared to our stay at Hilton and Kempinski, we had a nice welcome drink and snack that greeted us at our room. I heard the spa is good but a bit crowded. Value wise, it's comparative to other group of hotels plus I used some of my points to get a discount. All in all it's a well maintained and clean hotel, so can be a good option when in Munich.

Dear Em Poblete, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you appreciated our convenient location, festive lobby atmosphere, and luxurious hotel environment. It is also wonderful to know that our hotel served as a comfortable base for your visit to Munich and the Christmas markets. We sincerely apologize for the delays during check-in and any confusion regarding room readiness. Your feedback regarding the breakfast and welcome amenities is appreciated and will be shared with our team to help us improve our service for loyalty members and all guests. We also appreciate your comments about the room size and bathroom, and we will take these into consideration to enhance the guest experience. Thank you again for your observations and kind words about the overall cleanliness and maintenance of the hotel. We hope to welcome you back on your next visit to Munich and provide an even more seamless and memorable stay. Emiel van Dijk General Manager Sofitel Munich Bayerpost

A let down

トリップアドバイザーの評価 3.0/5

sweetorange34 トリップアドバイザー認証口コミ

My second time staying at the Sofitel Munich. We had a very good stay last year, but this year was very different. On arrival there was no acknowledgment of return despite the fact that we’d stayed there for almost two weeks. Check-in is clinical and they insist on taking quite a large deposit which then isn’t returned for several days. Breakfast is good but suffers when service is busy, with juices not being refilled and long lines for eggs. There are few personal touches - we stayed over Christmas and a small lebkuchen or treat would have been nice to acknowledge the holiday. The spa is consistently excellent but overly busy and there should not be children in the steam and sauna spaces. The thing that lets down the hotel the most is the housekeeping, which is poor. Rooms were not cleaned until late afternoon and the approach was lacklustre, with dusting very sparing. The staff were not particularly helpful or friendly either. Work to be done here to make this a great hotel.

Dear Sweet Orange, Thank you very much for taking the time to share your detailed feedback. We are glad to hear that you enjoyed our spa facilities and found aspects of your stay positive. At the same time, we sincerely regret that several elements of your visit did not meet your expectations, particularly the check-in experience, housekeeping, and breakfast service. Please accept our apologies for the lack of personal acknowledgment on arrival, the inconvenience with the deposit, and the delays and quality issues in housekeeping. Your comments regarding breakfast service, personal touches during the holiday season, and the presence of children in spa areas have been shared with the relevant teams to ensure improvements are implemented. We truly value your feedback as it helps us identify areas for enhancement. We hope to have the opportunity to welcome you back and provide a stay that fully reflects the high standards of Sofitel. Warm regards, Emiel van Dijk General Manager

との提携 TripAdvisor

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ミュンヘンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。