Sofitel Munich Bayerpost 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,974 件のレビュー

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Bayerstrasse 12, 80335 ミュンヘン, ドイツ

説明

ホテルのその他の情報

  • ミュンヘン中央駅とマリエン広場の近くに位置するラグジュアリーな5つ星ホテルです。

  • 独自の歴史とフランスの現代的な魅力を持つ家

  • 独創的な色彩とモダンなデザインのユニークなスイートルーム

  • 最大800名までに対応する20室のスタイリッシュなミーティング施設は、最新設備を完備しています。

  • 地域の商品と持続可能なラグジュアリーを重視したグリーンキー認証

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ホテル所在地

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 ミュンヘン
ドイツ

GPS:48.139495, 11.55678

電話番号
ファックス +49 89 599481000

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

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お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.4/5  3,974 件のレビュー

トリップアドバイザーの評価  4.3/5  5,187 件のレビュー

Fabulous hotel

トリップアドバイザーの評価 5.0/5

400lindseyc トリップアドバイザー認証口コミ

Fabulous hotel! Nice big building, room was great and the staff were very attentive. We stayed on the 7th floor in a luxury king room which was really comfortable and spacious. The spa was nice and the pool was good for swimming but unfortunately too cold to relax in (maybe because it was -10 Celsius outside). Bar was good too. We really enjoyed it

Bonjour Lindsey C, Thank you for sharing your positive feedback regarding your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you found the hotel to be fabulous and appreciated the comfort of your luxury king room. Your comments about our attentive staff and spa facilities are truly valued. We acknowledge your feedback regarding the pool temperature and will take it into consideration for the future. We hope to welcome you back soon. Best Regards, Emiel van Dijk General Manager

A thoroughly enjoyable hotel.

トリップアドバイザーの評価 5.0/5

Craig0 トリップアドバイザー認証口コミ

Stayed here for 4 nights in January 2026 with my wife and 2 teenage daughters. We absolutely loved this hotel. If you are arriving by train, it's all of a 2 minute walk to the hotel, and you are immediately in a haven! Great location, only a short walk to Marianplatz, but you could catch the train if you really wanted to. Excellent rooms and decor, ours were connecting which was really handy. Rooms were made up very nicely. Heated toilet seats were very popular with one of our daughters!! Breakfast was excellent, a huge selection, plus very attentive staff to provide coffee/tea/juice etc. All of the people that work there are really friendly and helpful. We didn't use the spa, but plenty of patrons did, if you stay here you'll see a lot of people walking around in dressing gowns and slippers!! You might think that staying next door to the train station would be really noisy, it is the exact opposite, I don't think we ever hear a train come or go during our stay, and we are talking about Munich's equivalent of Central a Station here. I would very much enjoy staying here again.

Dear Craig0, Thank you for taking the time to share your positive experience during your recent stay at Sofitel Munich Bayerpost. We are delighted to hear that you and your family thoroughly enjoyed your visit and found our hotel to be a haven of comfort and convenience. It is gratifying to know that our prime location near the train station and within walking distance to Marienplatz added to your overall experience. Our team takes great pride in providing attentive service, and I am pleased to hear that our breakfast offerings and the friendliness of our staff met your expectations. We strive to create a welcoming atmosphere for all our guests, and it is wonderful to know that your daughters appreciated the unique features of your room, such as the heated toilet seats. While it is unfortunate that you did not have the opportunity to experience our spa facilities, we are glad to hear that they were enjoyed by other guests during your stay. We believe that our amenities, combined with the tranquil environment, contribute to a relaxing experience, even in such a central location. Your observation regarding the sound insulation is appreciated, as we aim to provide a peaceful retreat for our guests despite our proximity to the bustling city. We would be honored to welcome you and your family back for another stay in the future. Thank you once again for your kind words, and we look forward to hosting you again at Sofitel Munich Bayerpost. Best Regards, Emiel van Dijk General Manager

very disappointing, definitely not 5 star service

トリップアドバイザーの評価 1.0/5

rhU2683LP トリップアドバイザー認証口コミ

I checked in on 1 January, staying 4 nights, was allocated room 638, I am an Accor Diamond level member (highest in their ALL loyalty programme) and usually receive an in-room welcome gift (can be wine, fruit, chocolate or souvenir etc.) whether staying in a Sofitel, M Gallery hotel or even a Novotel. On this occasion I received no such welcome gift. When I asked about this at reception on my final afternoon they said I should have indeed received it, they made a phone call but 2 hours later I had still not received it. As an ALL member (Diamond or other levels) you also receive a welcome drink voucher to use in the hotel bar. Again on my final afternoon I went to the hotel bar to use this. I entered the bar/validated the welcome drink voucher in Accor ALL app at 15.52, they eventually took my order 10 minutes later (no big problem yet), presented me with a bill of €19 for the drink 5 minutes after that but after a further 30-35 minutes the drink had still not arrived. I therefore asked to speak to a manager, complained (didn't know how much more of my time they wanted to waste), and never even received the drink. So much for a "welcome drink voucher"..... Breakfast in this hotel was also an experience. I went down on Saturday morning at around 09.30, had to queue (no big problem yet), was let into the breakfast room but had to walk around the entire room to find that all tables were fully occupied. There was an entirely empty darkened section of the breakfast room cordoned/curtained off but they weren't letting any guests sit there. I had to leave the breakfast room and go back to the entry desk saying there were no free tables so they then opened up the empty section of the room (facilitating the lives of their staff obviously seems much more important to them than facilitating paying guests). To get an orange juice at breakfast you have to attract the attention of one of the servers, my experience was that this can take quite a while. Guests sitting beside me ordered a basic tomato juice and seemed surprised to be presented with a bill for this, tomato juice is hardly a luxury item, or at least they did not seem to have been informed when ordering that they would be asked to pay extra for this. House-keeping service was quite deficient also. The turndown service appeared randomly some evenings and not others. They only offered a bottle of water so no problem to skip it anyway. My room was generally never cleaned or serviced until 15.00/15.30 on any day even though there seemed to be a cleaning trolley in the corridor outside my room almost all the time. On the second day they filled the shower gel container in my bathroom but then the next morning I discovered that they had fixed/locked the dispenser and I could get no shower gel out of it, had to go down to breakfast without having a shower and couldn't get the problem fixed until they eventually came to clean/service my room around 15.00/15.30. It seems clear that the hotel management and staff priority is to facilitate their own lives/working days rather than paying guests. It's the first time I come across a revolving door at the hotel entrance which does not revolve, guests have to push it themselves, whether dragging their luggage behind them or not. The hotel is located in a square which is currently very dirty and unsightly due to large construction works taking place at the dilapidated main railway station beside the hotel. It seems that these construction works will last for some years. There is a Le Meridien hotel located directly across the street from the hotel, I may stay there next time, hopefully the staff and hotel management there pay a little bit more attention to basic, legitimate and expected customer service levels.

Bonjour rhU2683LP, Thank you for taking the time to share such detailed feedback following your recent stay with us. I sincerely regret to read that your experience did not reflect the level of service you are accustomed to, nor the standards we aim to deliver—particularly for our valued ALL Diamond members. Please accept my apologies for the absence of the in-room welcome amenity and for the lack of follow-through once this was raised with our reception team. This should have been delivered promptly and without the need for repeated requests. I also regret your experience at the bar, where the welcome drink voucher was not honored in a timely and professional manner. This is clearly unacceptable and not representative of the service we expect our teams to provide. Your comments regarding breakfast operations, table availability, service flow, and communication around chargeable items are equally concerning. While operational constraints can arise, they should never be felt by our guests, and your feedback highlights clear opportunities for improvement in both organization and service attentiveness. I am also sorry for the inconsistencies in housekeeping service, including the irregular turndown, late room servicing, and the issue with the shower gel dispenser. These are basic service elements, and it is disappointing that they were not handled properly during your stay. Regarding the surrounding construction works, while these are beyond the hotel’s direct control, I regret the negative impression this created and understand how it may affect the overall guest experience. Your feedback has been shared with the hotel’s leadership team and will be used to address the shortcomings you have highlighted, particularly in relation to service culture, communication, and guest recognition. We value your loyalty to Accor and I sincerely regret that we did not meet the expectations that come with your status and experience. Thank you again for your honest feedback. Best Regards, Emiel van Dijk General Manager

お客さまの声 5.0/5

Hiroki K. ファミリー - 確認済みレビュー すべて

部屋のレイアウトが素敵、適度な広さで快適。冬のミュンヘンにTOTOのウォシュレットがあるのが大変ありがたかったです。スタッフがとても親切でした。

Bonjour Hiroki K., Thank you for sharing your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location, the cleanliness of our facilities, and the comfort of our TOTO washlet. It is also wonderful to know that our room layout met your expectations and that our staff provided you with the kindness you deserve. We hope to welcome you back in the future. Best Regards, Emiel van Dijk General Manager

Difficult to describe just how poor this Sofitel is

トリップアドバイザーの評価 2.0/5

Travellerwithoutname トリップアドバイザー認証口コミ

I really expected much more from a Sofitel brand hotel charging over 400 euros a night. It is difficult to describe what a mediocre hotel this is. It looks and feels like a repurposed office. Extremely dark, run down furniture, no nice place to sit in the lobby or the bar. Our room was supposed to be a luxury room with 1920s charm and a king bed. We actually got a full sized bed with sheets that barely covered the saggy mattress. There was a weird yellow chair in the room taking up remaining floor space and the courtyard view is disgusting. The overpriced Breakfast is served in a sort of basement room - cafeteria style environment. The hotel does not have enough car parking and it was total chaos when we arrived to try to get our stuff unloaded and get the hotel to take care of the car. The location is also not great. Lots of construction around and the area is the typical mix of rail station chaos, crappy stores and weirdos.

Dear Travellerwithoutname, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations and that you experienced multiple disappointments regarding your room, our facilities, and the surrounding area. Please accept our sincere apologies. We take your comments very seriously, as they help us identify areas where improvements are needed. We will review the issues you raised regarding room quality, bedding, breakfast setup, parking, and overall guest experience with our team to ensure that we can provide the level of service expected at a Sofitel hotel. While we regret that we were not able to deliver the experience you expected during this visit, we hope to have the opportunity in the future to welcome you back and provide a stay that truly reflects our brand standards. Emiel van Dijk General Manager

との提携 TripAdvisor

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