ibis Thane

Customer review rating (ALL Rating) 4.1/5 565 reviews

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Plot - 02 Pokhran Road No 1, Thane West, ., 400606 MUMBAI, India

Description

Hotel extras

  • Close proximity to Wagle Estate

  • 5 minute drive from Viviana Mall

  • State-of-the-art meeting rooms

  • Access to OTT channels

  • Mini Library

Our accommodation(s)

Hotel location

ibis Thane

Plot - 02 Pokhran Road No 1, Thane West, .
400606 MUMBAI
India

GPS:19.2080131027, 72.9640476544

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE IT

Our Spice It restaurant and bar, offers you a unique opportunity to explore Indian, Oriental and European spices - Create your own combination and watch our chefs prepare it in front of you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  565 reviews

Good location, average stay

Customer review rating 3.0/5

Chinmaya K. Business - Confirmed reviews ALL

The experience was alright, nothing great to speak about. I won't come back either because no one at the reception or other team members made me feel welcome or feel extra special.

Dear Chinmaya, Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations and that you did not feel welcomed or valued by our team. Providing exceptional service and ensuring that every guest feels special and appreciated is our top priority and we regret that we fell short in this regard during your stay. Please know that your comments have been shared with our team and we will take the necessary steps to address any areas for improvement. We hope you would provide us with an opportunity to make amends and provide you with the exceptional experience you deserve in future. Once again, we apologize for any inconvenience caused, and we appreciate your valuable feedback. Sincerely, With Regards, Priyanka Pandey Operations Manager

below expectation

Customer review rating 2.0/5

Abhishek Business - Confirmed reviews ALL

pathway to the rooms was very stinky; no table and chair for working in the room; sofa cushioning was bad

Dear Abhishek, Thank you for sharing your feedback with us. We sincerely apologize that your recent stay fell below your expectations. We regret to hear about the issues you encountered with the pathway to the rooms and the discomfort experienced with the sofa cushioning. Please rest assured that your comments have been shared with our housekeeping and maintenance teams and we will take immediate action to address these concerns and ensure that such issues do not recur. We truly value your feedback as it helps us to identify areas for improvement and provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made. Once again, we apologize for any inconvenience caused and appreciate your understanding. Sincerely, With Regards, Priyanka Pandey Operations Manager

Good

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Awesome

Dear Madhurjya, We appreciate your comments regarding your stay at the ibis Thane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Regards, Priyanka Pandey Operations Manager

Good Location, well done up facility.

Customer review rating 4.0/5

Rajat K. Business - Confirmed reviews ALL

Lobby design is welcoming. Check in process was smooth and quick. The only limiting point was that there was a leaking basin with water dripping every time I washed my hands. The food options were good but food quality at dinner was not up to the mark. Multiple continental dishes were disappointing. That said, the chef was courteous and the staff too in seeking feedback. Even provided a replacement dish...although even that was not upto the mark. Essentially, ended up not consuming most of the food that was served for an almost 3000/- bill value.

Dear Rajat, Thank you for taking the time to provide us with your valuable feedback. We are delighted to hear that you found our location convenient and appreciated the well-done facilities, as well as our welcoming lobby and smooth check-in process. However, we sincerely apologize for the inconvenience caused by the leaking basin in your room. Rest assured, we have already taken steps to address this issue promptly to ensure it does not recur in the future. Regarding your dining experience, we are sorry to learn that the food quality at dinner did not meet your expectations, especially with regards to the continental dishes. Please know that we take food quality very seriously and your feedback has been shared with our culinary team for immediate improvement. We are glad to hear that our chef and staff were courteous and responsive to your feedback, and we appreciate your patience as we strive to enhance our dining offerings. Thank you for bringing these matters to our attention, as it helps us to continually improve and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Sincerely, With Regards, Priyanka Pandey Operations Manager

Stay is not good... too much compact and too much distrubance

Customer review rating 1.0/5

Apruva Business - Confirmed reviews ALL

NO Taste in food... no salt and spicy and some times Music List should change

Dear Shiva, Thank you for staying with us and reviewing our services. I have shared your feedback with the culinary team and would personally ensure relevant trainings to avoid such future occurrence. With Regards to the music, we have reviewed the same post your feedback and made some necessary adjustments. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, With Regards, Priyanka Pandey Operations Manager

Other web-users rate our hotel

  • 193 reviews 9.3/10 Location
  • 463 reviews 6.7/10 Room
  • 1,099 reviews 9/10 Service
  • 21 reviews 7.9/10 WiFi
  • 694 reviews 8.8/10 Food
  • 220 reviews 8.6/10 Cleanliness
  • 215 reviews 9.7/10 Vibe
  • 189 reviews 2.1/10 Comfort

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