Hotel ibis Styles Nairobi Westlands 3 estrelas

During my business trips to Nairobi, I prefer to stay in Ibis Westlands hotel as it satisfy most of my needs (near to many super markets, 2 shopping malls, in a live location,..) the service is good however, the rooms are a little bit smaller than usual, Wi-Fi connection is good and free of charge, rooms doesn't have minibar (small refrigerator) however, you can order it to be equipped in your room.

Room was small not enough space to store suitcase and in the Bathroom no space what so ever to put amenity kit. One could hear other person using bathroom next door poor wall quality. Friendly staff though.

I enjoyed the stay at Ibis Styles Nairobi, I was taken care of right from arrival (thanks for the lovely complimentary fruit basket received as a welcome meal)… A vote thanks to the entire staff that went out of its way to make sure I was happy and that the care satisfactory.... a special thanks (the GM would probably need to thank them personally or give them kudos) to Salome & Charity who were excellent with the service and gave satisfactory recommendations for my stay in the hotel...

The rooms may be small but the comfortable bed, powerful shower and reliable internet gave me everything I needed. Food and drink options exceeded my expectations, with great service and atmosphere. Overall great value for money

1st I arrived there on a Sunday morning after a long flight. I wanted to rest and sleep. There was construction works being carried out, the noise was terrible. I aske to have my room changed and was told that it was not possible. Staff at the reception are not well trained. They wanted me to pay again what I already paid., had to spend a lot of time to explain then the duty manager had to be called, and I was told that actually I was overcharged.

Will definitely come back. We had great time, the breakfast was great, and would recommend ibis to anyone traveling to Nairobi. A very thank you to Shamsi, Pauline, Gladwell, & the team at the Rooftop restauran, you made our stay memorable.👍👍

I've stayed in 'regular' Ibis Hotels before. This was my first time in an 'Ibis Styles' and I wasn't disappointed. It's still practical and functional, but doesn't feel super cheap. The bed and pillows were soft and comfortable and I slept like a log! Breakfast was also simple but good.

Once again, I had the pleasure staying in this Ibis hotel for a mixture between Business and Leisure. And I must admit that there are several flashier and more well-equipped Hotels with larger rooms in Nairobi, but very few, if any that combines grate location, very good food, friendly service minded staff, good security in a reasonable quiet area, to an affordable price. I have NO problems using this Hotels also on my next trip if availability is there :-)

Everything OK, A lot of courtesy of the staff. Good services BUT two days without WIFI that was a real handicap. The rooms are also very small and seats not comfortable. Business meetings are also quite easy with good meeting rooms

Hotel is new , check in was fine except that they forget to tell you that if you want to order any extra you have to make a deposit , even if of course they have already copy of your CC . Breakfast is ok , dinner was average , it is quite a mess with the 3 lifts , rooms are small so it is ok if you stay 2/3 nights . Lights in the room are too strong . Bed was comfortable and the area is silent . Check out was fast , the taxi managed by the hotel knew the short way to drive to airport so that was a plus and the price was the normal price .

Great value for a safe, clean, friendly place to stay. Spent six nights at Ibis Styles. Very friendly staff. This is the third time we have stayed at this property. Good food choices in main restaurant.

The driver Patrick is not the right person to deal with. After agreeing with his colleague about the price per time. He came asked for more charge. And lied to me about his name calling himself John. Asked him if I can pay with a visa he said only cash. I had get out of my way to find an ATM machine and being charge more of the ATM for using an international debit card. His lie costed me time and money. He also lied to me about his name. I had to discuss the story with colleague Wendy and his manager Antony who handled it in a professional manner( credit goes back to them ). Apart from that, All team was nice and professional and beautiful hotel.

Stayed in the 319 room from Dec. 3rd to 7th- checked in on line to avoid queuing when arrived. Stayed half an hour stucked at the reception desk waiting with 2 girls who seem not that efficient- asked for a Premium WIfi code that I wanted to pay to get access. Back to the reception desk, answer was "sorry we do'nt have anymore we will get back to you". I had to ask to the GM of the hotel to get one !!!- keep in mind that if you order something to eat you will have to wait almost 1h to get the plate on your table...terrible...Other wise the room was fine and the hotel is well located within Nairobi

Great location. Hotel was excellant , staff extremly helpful and friendly. The room was clean, the bed exceptionally comfortable with the white linen made it a luxury experience. Shower , tv and wifi excellant. The food was also very good, fresh produce. Everything you need under one roof. A special thank you to all the staff who made my stay special, i left a happier person!!! Than when i arrived..thank you

As usual cleanliness was 5 stars, rest were 4 or less. Service at the Reception continues to be average, while there is a earmarked line for Gold members, no one attends you when you go on that line. One way I like it that everyone is treated equally, in that case please remove the particular earmarked line.