Hotel ibis Styles Nairobi Westlands 3 estrelas

Classificação clientes Avis 4.2/5 2.397 comentários

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+ 13 Serviços

Extras do hotel

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • A happy team that is always ready to welcome you

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 10h00

Check out até as 10h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Climatizado
  • JOMO KENYATTA Serviços pagos
  • Recepção aberta 24 horas por dia
  • Lavanderia
  • Câmbio
Lazer e atividades
  • Piscina (perto de) Serviços pagos
  • Academia
  • Massagem (perto de) Serviços pagos
  • Café da manhã Serviços pagos
  • 3 Restaurante(s)
  • 1 Bar(es)
Serviços de negócios
  • 7 Sala(s) de reuniões
  • Centro de negócios
  • Serviço de cópia/impressão disponível Serviços pagos

Localização do hotel

ibis Styles Nairobi Westlands

Rhapta Road
Po Box 14746
00800 nairobi

Tel: ++254205147500

Check-in a partir das 10h00

Check out até as 10h00

  • MATATU :  Waiyaki Way WESTLANDS

  • De avião

    JOMO KENYATTA A 21 km / 13 milhas - Transporte pagamento

  • De trem

    NAIROBI A 5 km / 3 milhas

GPS:-1.265591, 36.798513

Nossas acomodações

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

Nossos restaurantes e bares


Tipo de culinária: Internacional

Located on the ground floor Utamu Restaurant offers a wide selection of continental cuisine. We pride ourselves in excellent customer service and freshly prepared food. The restaurant has 2 outside terraces with seating and patio heaters.

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  • Domingo -


Tipo de culinária: Café

Grab and Go Take Away Bar offers freshly baked pastries, sandwiches, salads, paninis and a wide range of drinks to dine in or take away. Tray services available to your room.

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  • Terça-feira -
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  • Sábado -
  • Domingo -

Kilele Nyama

Tipo de culinária: Churrasco

Nairobi's most Stylish and trendiest Roast House serving the best cuts at affordable prices.

  • Segunda-feira Fechado
  • Terça-feira Fechado
  • Quarta-feira Fechado
  • Quinta-feira Fechado
  • Sexta-feira Fechado
  • Sábado Fechado
  • Domingo Fechado


A classic sports bar designed for watching the latest game and enjoying sporting events. Daily theme nights include quiz nights, game nights, comedy nights and music by our resident DJ. Happy hours available daily from 17:30 to 19.30 hrs.

Foto não contratual

  • Segunda-feira Fechado
  • Terça-feira Fechado
  • Quarta-feira Fechado
  • Quinta-feira Fechado
  • Sexta-feira Fechado
  • Sábado Fechado
  • Domingo Fechado

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 7

  • Tamanho máximo: 185

  • Capacidade máxima: 182 pessoas

  • Capacidade máxima para banquete: 64 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
ibis Styles Nairobi Westlands

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

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Classificação ALL 4.2/5

2.397 comentários


Classificação no TripAdvisor 4.0/5

746 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Fair Price

Classificação TripAdvisor 4.0/5

houseofishara 11/11/2020 Avaliação certificada TripAdvisor

Remember to pack your own amenity pack some essential items can cost you ! If solo avoid the rooms with adjoining doors. Had my 'neighbors' woke me up at 2:00am after such a long work day. Breakfast was ok My late check out was not communicated....Housekeeper doing her job woke me up again :(

Dear Tripadvisor member, my team and I are very grateful to have received your constructive feedback and kind review of your recent stay at ibis Styles Westlands. I will work with my teams and leaders and use your kind comments to retrain in order that we can grow stronger in our future customer services. Thank you for sharing, my sincere apologies that we did not provide you with a perfect stay. Hoping to welcome you back soon where we can assure you of the changes.

Excellent spot to Stay in Nairobi

Classificação TripAdvisor 5.0/5

Letravels20 10/02/2020 Avaliação certificada TripAdvisor

I would highly recommend Ibis Style Westlands, especially for solo travellers. It is located in a good part of town where I felt safe walking around during the day. Centrally located near a couple of malls. Service was great, clean modern rooms and good food. No complaints at all, would stay here again

Thank you for taking the time to review and recommend to our future guests ibis Styles Westlands. I am delighted that my team provided you with such an excellent and memorable stay. I am pleased to note that the hotels location was to your expectations, and that you found the food and beverage offerings we have at ibis Styles to your enjoyment. My team and I look forward to making you feel welcome again within Accor Hotels for your next stay.

What luxury

Classificação TripAdvisor 5.0/5

richardh7208 05/02/2020 Avaliação certificada TripAdvisor

I stayed at Ibis Styles and was pleasantly surprised at the high standard of the accommodation. It was a bit like 5 star and I enjoyed the stay. My room was extremely welcoming. The food was yummy. The front desk service was very friendly and shuttle to airport was on time. Would recommend anyone to stay.

Thank you so much Richard for sharing your kind recommendations and review of ibis Styles Westlands, I am very pleased to read that our rockstar team provided you with a luxurious stay experience. We trying appreciate receiving your comments, I have shared your feedback with my team, as this will keep them highly motivated as we look forward to welcoming our next guests. Hoping to welcome you in the future to Accor Hotels.


Classificação TripAdvisor 3.0/5

abedu2020 Business - 11/01/2020 Avaliação certificada TripAdvisor

I reported the incident already by mail. But no response. I was given room 505 and astonished to find a guy shouting at me in the dark and asking me how I got the key to his room. I was shocked and told him that I got the key at the receptionist and took a step back rushed to the elevator. When closing the door, I heard the guy rushing to lock his door. Reported to the receptionist who indicated that the guy was booked late and the system didn’t capture his booking and 505 is empety. It wasn’t a plausible reason, I indicated to him my suspicion. Why the guy did not call reception to inform about the incident and asked him to call 505 to find out. He did not want to do that. He then assigned me room 606 and followed me to the room. Luckily there was no one in room 606. In the morning, I report to the a lady Manager and told her what happened and could have been a serious issue had the customer attacked me in the dark. She indicated that no such incident reported to her and apologized. I explained to her the gravity of the situation and indicated to her that I spent a terrible night.

Dear Abedu I am extremely sorry that my team and I provided you such a disappointing stay. I am pleased you made me aware and shared the room numbers that were involved. From your review I have investigated with my team and provided retraining to the staff who were on duty at the time to ensure that a security incident such as you mention never reoccurs in the hotel. Our bedroom doors have double locks and security chains with spy holes for our guests added safety and security. Please accept my sincerest of apologies and reassurance that the training carried out with the team will prevent any future incident occurring to our future guests.

OK, but there are better options on the market.

Classificação TripAdvisor 3.0/5

Dan P Solo travel - 05/01/2020 Avaliação certificada TripAdvisor

The staff actually was very friendly, assisted me with ordering train tickets and Uber. Nice views of Nairobi from the top. I saw a cockroach on a bed :(. Breakfast is OK. The location is not central. No swimming pool. Later I stayed in another hotel (Best Western) for less money and with much better facilities and location.

Thank you Dan for sharing your constructive feedback following your recent stay in Westlands. I am extremely sorry for the poor experience you found in your bedroom. We have a contract with Rentokil who deal with all our pest issues, upon receiving your review we had them carry our a detailed inspection of the hotel and spraying to ensure there would be no repeat for our future guests. I am pleased you found our team friendly and of assistance for your travel requests.

Nice Business Trip

Classificação TripAdvisor 5.0/5

ahmed_Hameedou Business - 07/12/2019 Avaliação certificada TripAdvisor

During my business trips to Nairobi, I prefer to stay in Ibis Westlands hotel as it satisfy most of my needs (near to many super markets, 2 shopping malls, in a live location,..) the service is good however, the rooms are a little bit smaller than usual, Wi-Fi connection is good and free of charge, rooms doesn't have minibar (small refrigerator) however, you can order it to be equipped in your room.

Dear Ahmed, my team and I are very pleased to have received your kind review, thank you so much. It is a real pleasure to note that you have made ibis Styles Nairobi your preferred accommodation choice. Our rock-star team are pleased to have received and taken note of your comments, we all hope to make you feel welcome within the Accor group of hotels again very soon, safe and smooth onward travels.

Small rooms

Classificação TripAdvisor 3.0/5

mebsr2019 Solo travel - 21/11/2019 Avaliação certificada TripAdvisor

Room was small not enough space to store suitcase and in the Bathroom no space what so ever to put amenity kit. One could hear other person using bathroom next door poor wall quality. Friendly staff though.

Thank you for reviewing your recent stay at ibis Styles, our modern rooms have bespoke designed Hypnos Beds with unique under storage capacities, we will work as a team to make our facilities clearer to our future guests. I am extremely pleased that our friendly team made your stay so welcoming and hope we can welcome you back on your next visit to Nairobi.

A very pleasant stay at Ibis Styles in Nairobi

Classificação TripAdvisor 5.0/5

benmomat Business - 21/10/2019 Avaliação certificada TripAdvisor

I enjoyed the stay at Ibis Styles Nairobi, I was taken care of right from arrival (thanks for the lovely complimentary fruit basket received as a welcome meal)… A vote thanks to the entire staff that went out of its way to make sure I was happy and that the care satisfactory.... a special thanks (the GM would probably need to thank them personally or give them kudos) to Salome & Charity who were excellent with the service and gave satisfactory recommendations for my stay in the hotel...

Thank you so much for the kind recommendation of your recent stay at ibis Styles Westlands. I am very pleased our rock-star team gave you a stylish welcome and enjoyable stay. I will be sure to recognise the kind efforts of Salome and Charity with our talent and culture team. Very grateful to have received your review and hoping to welcome you back as a regular guest in the near future.

Great Value for Money with Friendly Staff

Classificação TripAdvisor 5.0/5

Tim S Business - 03/09/2019 Avaliação certificada TripAdvisor

The rooms may be small but the comfortable bed, powerful shower and reliable internet gave me everything I needed. Food and drink options exceeded my expectations, with great service and atmosphere. Overall great value for money

Dear Tim, thank you for reviewing your recent stay at ibis Styles, I am pleased to read that our friendly team looked after you and that we were able to surprise you with the services we have on offer, our team look forward to making you feel welcome on your next stay in Westlands.

Poor service

Classificação TripAdvisor 2.0/5

Yfow Business - 25/08/2019 Avaliação certificada TripAdvisor

1st I arrived there on a Sunday morning after a long flight. I wanted to rest and sleep. There was construction works being carried out, the noise was terrible. I aske to have my room changed and was told that it was not possible. Staff at the reception are not well trained. They wanted me to pay again what I already paid., had to spend a lot of time to explain then the duty manager had to be called, and I was told that actually I was overcharged.

Thank you for making me aware of the challenges you faced upon your arrival at ibis Styles Nairobi. We were in the process of completing some upgrading works to enhance our guest facilities, I am very sorry for the disturbance that was caused to you and will work with my team to ensure there is better communication in future. I am pleased to inform you all works were completed that day. I truly appreciate receiving your kind comments and have put in place training's with my talent and culture teams support for our front desk team.


Classificação TripAdvisor 4.0/5

Yeekor L Couples - 12/07/2019 Avaliação certificada TripAdvisor

Will definitely come back. We had great time, the breakfast was great, and would recommend ibis to anyone traveling to Nairobi. A very thank you to Shamsi, Pauline, Gladwell, & the team at the Rooftop restauran, you made our stay memorable.👍👍

Dear Yeekor I am so pleased that our front desk team of stars provided you with a such a warm and memorable welcome and stay, we will be sure as a senior team to recognise there great efforts. Our team are looking forward to making you feel welcome at ibis Styles Westlands again in the very near future asante sana for the kind recommendations to our future travellers.

Practical and Functional

Classificação TripAdvisor 4.0/5

alexJ7986SG Solo travel - 01/07/2019 Avaliação certificada TripAdvisor

I've stayed in 'regular' Ibis Hotels before. This was my first time in an 'Ibis Styles' and I wasn't disappointed. It's still practical and functional, but doesn't feel super cheap. The bed and pillows were soft and comfortable and I slept like a log! Breakfast was also simple but good.

We are always pleased to hear from our loyal guests. I am happy to have provided you with a great nights sleep on our award winning Hypnos beds. Followed by a hearty full hot buffet breakfast to start your day. Thank you for sharing your kind feedback following your recent stay at ibis Styles Nairobi.

Perfect located and perfect size

Classificação TripAdvisor 5.0/5

Janos M Couples - 21/05/2019 Avaliação certificada TripAdvisor

Once again, I had the pleasure staying in this Ibis hotel for a mixture between Business and Leisure. And I must admit that there are several flashier and more well-equipped Hotels with larger rooms in Nairobi, but very few, if any that combines grate location, very good food, friendly service minded staff, good security in a reasonable quiet area, to an affordable price. I have NO problems using this Hotels also on my next trip if availability is there :-)

Thank you Janos we look forward to welcoming you as a regular guest at ibis Styles Nairobi Westlands, very grateful that you took the time to share your review that I have passed onto our rock-star team.

Good Stay

Classificação TripAdvisor 4.0/5

Adventure23678001673 Business - 14/03/2019 Avaliação certificada TripAdvisor

Everything OK, A lot of courtesy of the staff. Good services BUT two days without WIFI that was a real handicap. The rooms are also very small and seats not comfortable. Business meetings are also quite easy with good meeting rooms

Thank you so much for your kind feedback on your recent stay at ibis Styles Nairobi Westlands. I am so sorry for the failure of our WiFi. We had a team working to resolve the failue in the most timely manner possible, We were able to assist guests in providing mobile hotspots in our lobby area and although not ideal I trust this service assisted. Our team hope to welcome you back in the future where we will provide you a more comfortable and enjoyable experience.

Recent hotel and well located

Classificação TripAdvisor 3.0/5

KURKHAR Business - 08/03/2019 Avaliação certificada TripAdvisor

Hotel is new , check in was fine except that they forget to tell you that if you want to order any extra you have to make a deposit , even if of course they have already copy of your CC . Breakfast is ok , dinner was average , it is quite a mess with the 3 lifts , rooms are small so it is ok if you stay 2/3 nights . Lights in the room are too strong . Bed was comfortable and the area is silent . Check out was fast , the taxi managed by the hotel knew the short way to drive to airport so that was a plus and the price was the normal price .

We are pleased to have provided you a great nights sleep on our award winning Hypnos beds, providing guests with a sweet nights sleep if one of the ibis Styles key business values. I truly appreciate recieving your kind and constructive feedback, we will be sure to use this in our front office future trainings in order that our team improves and makes clearer communications. Very pleased our car service met you and provided you a safe, secure and prompt service in reaching ibis Styles Westlands. Hoping we can welcome you back to the Accor hotel brand for your next business stay.

Mission Trip in Nairobi

Classificação TripAdvisor 5.0/5

Ken6339 Business - 08/02/2019 Avaliação certificada TripAdvisor

Great value for a safe, clean, friendly place to stay. Spent six nights at Ibis Styles. Very friendly staff. This is the third time we have stayed at this property. Good food choices in main restaurant.

Dear Tripadvisor member thank you for your loyalty with the ibis Styles brand, it was a pleasure to welcome you back as one of our regular guests. I am most pleased our friendly team looked after you, our food and beverage team are pleased you enjoyed the recent changes to our menus and breakfast offering. Hoping to welcome you back again on your next visit to the green city in the sun.

regardless to the odds

Classificação TripAdvisor 5.0/5

Shakespearean1 Solo travel - 10/01/2019 Avaliação certificada TripAdvisor

The driver Patrick is not the right person to deal with. After agreeing with his colleague about the price per time. He came asked for more charge. And lied to me about his name calling himself John. Asked him if I can pay with a visa he said only cash. I had get out of my way to find an ATM machine and being charge more of the ATM for using an international debit card. His lie costed me time and money. He also lied to me about his name. I had to discuss the story with colleague Wendy and his manager Antony who handled it in a professional manner( credit goes back to them ). Apart from that, All team was nice and professional and beautiful hotel.

Dear Tripadvsior member. I am very pleased you enjoyed your recent stay at ibis Styles Westlands, thank you for sharing the issue you experienced with our drivers. I have escalated you kind feedback to the ownership team, we work with a reputable local outsourced travel company for all our guests transportation needs. The driver in question will not be working with our customers and guests in the future. I am sorry you experienced and issue and am pleased our ground team were able to resolve before your departure.

Nice hotel but crew as to be trained to be eficient !

Classificação TripAdvisor 2.0/5

475marcd Business - 10/12/2018 Avaliação certificada TripAdvisor

Stayed in the 319 room from Dec. 3rd to 7th- checked in on line to avoid queuing when arrived. Stayed half an hour stucked at the reception desk waiting with 2 girls who seem not that efficient- asked for a Premium WIfi code that I wanted to pay to get access. Back to the reception desk, answer was "sorry we do'nt have anymore we will get back to you". I had to ask to the GM of the hotel to get one !!!- keep in mind that if you order something to eat you will have to wait almost 1h to get the plate on your table...terrible...Other wise the room was fine and the hotel is well located within Nairobi

Thank you Marc for sharing your recent poor experiences, we have used your comments and very detailed feedback to grow our business significantly. I am so very sorry that your visit was not smoother. Our team have been through some recent very intensive training and I am pleased to say we have immensely improved in all areas and have turned our weaknesses into future improved customer experiences. I hope should you be visiting Nairobi again you will contact me and I can show you personally the improvements that have been put into place

Superb, recommend this hotel!

Classificação TripAdvisor 5.0/5

Navigator25420054660 Business - 08/12/2018 Avaliação certificada TripAdvisor

Great location. Hotel was excellant , staff extremly helpful and friendly. The room was clean, the bed exceptionally comfortable with the white linen made it a luxury experience. Shower , tv and wifi excellant. The food was also very good, fresh produce. Everything you need under one roof. A special thank you to all the staff who made my stay special, i left a happier person!!! Than when i arrived..thank you

Thank you for leaving your excellent recommendations on your recent stay. We are pleased you chose ibis Styles Nairobi for your recent accommodation requirements in Magical Kenya. Your review has been shared with our rock-star team as a future motivational letter. We hope to welcome you back to one of our branded Accor hotels again very soon.

Nairobi stay

Classificação TripAdvisor 4.0/5

Trip29477623303 Business - 26/11/2018 Avaliação certificada TripAdvisor

As usual cleanliness was 5 stars, rest were 4 or less. Service at the Reception continues to be average, while there is a earmarked line for Gold members, no one attends you when you go on that line. One way I like it that everyone is treated equally, in that case please remove the particular earmarked line.

Dear member, it is a great pleasure to receive your very constructive feedback especially as I have noted, your a Gold Member of our LeClubAccorHotel loyalty programme. I will work with our front office manager to ensure we provide you a five star experience on your next visit and stay at ibis Styles Nairobi Westlands. Thank you for choosing Accor hotels 4,500 hotels as your preferred provider of accommodation.

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