Fairmont The Norfolk 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.7/5 191 comentários

Extras do hotel

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Opções exclusivas de refeições do icônico terraço histórico a uma churrascaria orgânica.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Localização do hotel

Fairmont The Norfolk

00200, PO Box 58581
NAIRÓBI
Quênia

GPS:-1.278337, 36.815827

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Bar
  • Salas de reunião

Nossas acomodações

Todos os quartos têm decoração elegante, com carpete, tecidos aveludados e decoração suave. Todos os quartos têm abajur de cabeceira, penteadeira, guarda-roupas embutido e área para malas. Todos os quartos têm telefone e lista telefônica, instalações de discagem direta, TV por satélite, repelente elétrico e ar-condicionado. Os geradores do hotel garantem 24 horas de energia em caso de falha na rede elétrica

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.7/5  191 comentários

Classificação no TripAdvisor  4.5/5  1.438 comentários

Great hotel, great service and great food

Classificação TripAdvisor 5.0/5

NikhilsReviews Avaliação certificada TripAdvisor

The attention to detail at this hotel is lovely, everyone is so friendly. The food is really to a great standard and amazing value for money. Whilst the rooms are nothing special, they are clean and comfortable. I would definitely recommend this hotel to anybody staying in Nairobi.

Dear NikhilsReviews, What a delight to read that you found us a great hotel with great service with attention to detail from a friendly team. We are also glad to read that you enjoyed the clean & comfortable rooms, great food and amazing value for money. Thank you too for recommending us to future travelers. We look forward to having the opportunity to host you again Kind regards, Veronique Delattre – Cluster Director of Operations & Fairmont The Norfolk Team

Very Nice Experience

Classificação TripAdvisor 5.0/5

Ministeredavis Friends getaway - Avaliação certificada TripAdvisor

It begins with the Head Bell Captain Chris Onyango and Sydney at the front door. They are very polite and professional. Rebecca was just as pleasant at the desk while accommodating my needs. The hotel is not new, but the grounds are beautiful and well kept. The rooms are clean and spacious. Breakfast was included in my room package and Pauline was there to assist us with each request. To top it all off Sharon at the Cincin Bar was just a delight to work with. Her smile and attentiveness did not go unnoticed. Great Job all around by the staff of Fairmont Norfolk!

Dear Ministeredavis What a delight to read that you had a very nice experience with us and especially appreciated the great job from our polite, professional, pleasant, friendly and attentive team, especially Chris, Sydney, Rebecca, Pauline and Sharon. This feedback gives us great joy and the team will be thrilled to read your comments. It is also a joy to note that you enjoyed the beautiful, well-kept grounds and your clean, spacious room We can’t wait to welcome you back. Kind regards, Veronique Delattre – Cluster Director of Operations & Fairmont The Norfolk Team

Lovely Hotel

Classificação TripAdvisor 5.0/5

elizabethyancey Avaliação certificada TripAdvisor

By far the best choice in Nairobi. The rooms are spacious and the staff are so accommodating. They could not do enough for us. Loved the old colonial feeling of this hotel and the grounds are splendid. A special thanks to Sheila who took care of us at breakfast and dinner

Dear Ms. Yancey Thank you for sharing your feedback. What a joy to read that you found the Hotel lovely and that you enjoyed the splendid grounds and historic ambience. Your highlight that the team could not do enough for you; especially Sheila who took care of you at breakfast and dinner; is greatly valued. Happy New Year and we eagerly look forward to your return. Kind Regards, Veronique Delattre – Cluster Director of Operations & Fairmont The Norfolk Team

Off to a poor start

Classificação TripAdvisor 1.0/5

311hilary Couples - Avaliação certificada TripAdvisor

We have stayed many many times in The Norfolk, now Fairmont the Norfolk and have always been thrilled. We arrived late last night and there was a banging right throughout the night till 3am then it started again at 5, however they have agreed to move our room Also the shower head fell off and the fridge that is supposed to be stocked with refreshments was empty. Then to cap it off a hotel of this calibre doesn't have orange juice for breakfast? However on complaining they actually squeezed some! The week can only get better but standards are not as good - such a shame

Dear 311hilary, Thank you for sharing your constructive feedback. We appreciate that you have stayed with us many times and have always been thrilled. Please accept our sincere apology that your stay this time was not thrilling and fell short of your expectations. The fridge in the room if for our guests to stock their own items but you can order drinks anytime through our bar as the Cin Cin bar is opened 24/24. We also do not have orange juice every day for breakfast as we always have 4 different kinds of juices, and we are rotating them for our guests to taste the different flavors. Please allow us another opportunity to host you. Regards, Veronique Delattre – Cluster Director of Operations & Fairmont The Norfolk Team

Fairmont has my heart

Classificação TripAdvisor 5.0/5

chantelw395 Família - Avaliação certificada TripAdvisor

Amazing experience from the second we stepped into the car. The staffing team was great and the amount facilities that they had available was amazing. the variety of food available at the buffet every night was really good and there was something for everyone. We went during Christmas time and the decorations were lovely. The concierge team was the best part of the experience and met our every need and made the trip 10 times better.

Dear chantelw395 It gives us immense pleasure and gratitude to read the review of your overall amazing experience with us & to know that we “have your heart” Your commentaries regarding our great and attentive team; especially the concierge team, the delicious, vast variety of food and the lovely Christmas decorations are very much valued. Your comments will be shared with our team, who I am certain will be so excited and humbled by your feedback We certainly look forward to welcoming you back in the not so distant future. Kind regards, Veronique Delattre - Cluster Director of Operations & Fairmont Mount Kenya Safari Club Team

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 34 comentários 9.2/10 Localização
  • 60 comentários 8.7/10 Quarto
  • 160 comentários 9.7/10 Serviço
  • 5 comentários 5.6/10 Wifi
  • 58 comentários 8.6/10 Comodidades
  • 43 comentários 9.7/10 Atmosfera
  • 39 comentários 9.9/10 Café da manhã
  • 12 comentários 8.7/10 Limpeza

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