ibis Styles Nairobi Westlands Hotel 3 stars

Customer review rating 4.2/5 2,422 reviews

ALLSAFE approved hotel

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ibis Styles Nairobi Westlands
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+ 13 Services

Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • A happy team that is always ready to welcome you

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 10h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • JOMO KENYATTA Paying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Pool (nearby) Paying
  • Fitness centre
  • Massage (nearby) Paying
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
Business services
  • 7 Meeting room(s)
  • Business centre
  • Copy/print service available Paying

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road
Po Box 14746
00800 nairobi
kenya

Tel: ++254205147500

Check-in from 10h00

Check out up to 10h00

  • MATATU :  Waiyaki Way WESTLANDS

  • By plane

    JOMO KENYATTA At 21km / 13 miles - Shuttle paying

  • By train

    NAIROBI At 5km / 3 miles

GPS :-1.265591, 36.798513

Our accommodation(s)

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

Our restaurants and bars

UTAMU RESTAURANT

Type of cuisine: International

Located on the ground floor Utamu Restaurant offers a wide selection of continental cuisine. We pride ourselves in excellent customer service and freshly prepared food. The restaurant has 2 outside terraces with seating and patio heaters.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

GRAB & GO TAKE AWAY BAR

Type of cuisine: Cafe

Grab and Go Take Away Bar offers freshly baked pastries, sandwiches, salads, paninis and a wide range of drinks to dine in or take away. Tray services available to your room.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Kilele Nyama

Type of cuisine: Barbecue

Nairobi's most Stylish and trendiest Roast House serving the best cuts at affordable prices.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

TUSKER LITE SKY BAR

A classic sports bar designed for watching the latest game and enjoying sporting events. Daily theme nights include quiz nights, game nights, comedy nights and music by our resident DJ. Happy hours available daily from 17:30 to 19.30 hrs.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 185

  • Maximum capacity: 182 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,422 reviews

tripadvisor

TripAdvisor Rating 4.0/5

749 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay. Good customer service. Elegant rooms

Customer review rating 5.0/5

Faith Couples - 29/07/2021 Confirmed reviews ALL

I was ushered in well, given clear instructions on the meal timings. Room service was excellent! Can't wait to visit again.

Nice people

Customer review rating 4.5/5

Yves Couples - 29/07/2021 Confirmed reviews ALL

Good

Good Stay

Customer review rating 5.0/5

Peter L. Business - 28/07/2021 Confirmed reviews ALL

There is always room for improvement but so far so good

Good

Customer review rating 4.0/5

Sammy W. T. Couples - 28/07/2021 Confirmed reviews ALL

The Rooms were great. I wish robs were provided for me and my girlfriend and we are in the smart tv period so having tvs with access to internet or netflix would be a plus

Wonderful Staff

Customer review rating 5.0/5

Martin M. Couples - 28/07/2021 Confirmed reviews ALL

My Girlfriend and I really enjoyed our stay. It was our first time and we are looking forward to coming back again. The front office team and the security were so welcoming. The room and the View was beautiful . The ground floor restaurant where we had our breakfast was great too. The ever smiling staff were very helpful. The varieties of food to choose from too was something that We loved and yes the breakfast was delicious. Thanks to the lady who checked us out, she was so empathetic and was able to know that I had difficulties in fixing my mask which band was broken ,she gave me a new one. Next time I hope we will have time to visit the rooftop bar. Asante sana.

Great stay

Customer review rating 4.5/5

Anonymous Couples - 28/07/2021 Confirmed reviews ALL

I had a nice stay, though the room was a bit too tiny for 2

Good stay,Good service,Good Ambience

Customer review rating 5.0/5

Anonymous Solo - 28/07/2021 Confirmed reviews ALL

Its was amazing

Great location but horrible experience

Customer review rating 0.5/5

Faith O. M. Couples - 28/07/2021 Confirmed reviews ALL

Good food, very small rooms, we had no water in our room and had to be transferred after several calls and threat of leaving the hotel. The room we were transferred to was more spacious, kudos.. unfortunately waking up in the morning we had no water in the showers and toilet again. This put a damp in our anniversary plans and we choose to leave early in the morning. My husband and I were very disappointed and frustrated by the lack of proper communication about important things like water.

Well located

Customer review rating 4.5/5

Leonard F. Friends - 27/07/2021 Confirmed reviews ALL

It was fine

Exceptional Stay

Customer review rating 4.5/5

Allan G. Families - 26/07/2021 Confirmed reviews ALL

The ambience, the warmness of the team at Ibis Styles was one to remember. Your rooms were squeaky clean and the silence made the night sleep really great.

Dear Allan, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Peace of mind!

Customer review rating 3.5/5

Grace Solo - 25/07/2021 Confirmed reviews ALL

I loved my stay with you, even if it was for one night. I got what I was looking for, a safe haven when I need a place to focus on things. Loved the food from Kilele Nyama Restaurant and my room was clean and very comfortable (thank you Ednah). Breakfast though could be better in terms of coordination of the Utamu restaurant staff and quality of food. I ordered an item that I didn't receive. Maybe it was a bad morning, nevertheless, the customer should never notice internal affairs. We read on that also. An improvement here would really improve customer experience. Otherwise my rating would have been 9/10. Looking forward to be back again.

Dear Grace, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Well located

Customer review rating 4.0/5

Thomas A. Couples - 25/07/2021 Confirmed reviews ALL

Cool and clean

Dear Thomas, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…
Customer review rating 5.0/5

Mohamed H. A. Business - 24/07/2021 Confirmed reviews ALL

Wow! Am speechless I was never served like that before

Good stay

Customer review rating 5.0/5

Mohamed I. S. Solo - 24/07/2021 Confirmed reviews ALL

It is the best place that provide the best accommodation in Nairobi with good and loving staff. Regards Mohamed 07…

Dear Mohamed, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Well located

Customer review rating 4.0/5

Anonymous Business - 24/07/2021 Confirmed reviews ALL

The hotel is conveniently located in Westland close to some shopping Centers. It also is located in a quiet neighborhood. The rooms are clean and they serve a nice breakfast ans their rooftop restaurant serves delicious food.

Dear Willem, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 4.5/5

Bishop C. M. Business - 22/07/2021 Confirmed reviews ALL

Management very good and at the reception very welcoming Keep it up friends

Dear Charles, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Beautiful Rooms

Customer review rating 5.0/5

Glenn G. Business - 22/07/2021 Confirmed reviews ALL

Awesome

Dear Glenn, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Well located

Customer review rating 4.0/5

Nl Solo - 21/07/2021 Confirmed reviews ALL

Parking is a nightmare

Well located & Good Stay

Customer review rating 4.0/5

Nairesiae Couples - 20/07/2021 Confirmed reviews ALL

We love to stay here, it’s affordable for a staycation and the rooms are comfortable:l. The wait staff are extremely unfriendly, it almost feels like that’s the brief as it’s across the board. Would highly recommend the place

Dear Maureen, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Fair Price

TripAdvisor rating 4.0/5

houseofishara 11/11/2020 TripAdvisor review

Remember to pack your own amenity pack some essential items can cost you ! If solo avoid the rooms with adjoining doors. Had my 'neighbors' woke me up at 2:00am after such a long work day. Breakfast was ok My late check out was not communicated....Housekeeper doing her job woke me up again :(

Dear Tripadvisor member, my team and I are very grateful to have received your constructive feedback and kind review of your recent stay at ibis Styles Westlands. I will work with my teams and leaders and use your kind comments to retrain in order that we can grow stronger in our future customer services. Thank you for sharing, my sincere apologies that we did not provide you with a perfect stay. Hoping to welcome you back soon where we can assure you of the changes.

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