美憬阁威廉英格利斯酒店 5 星

On this stay we had my father in-law (Bob) with us. Bob has just had his left leg removed. We required an accessible room. The William Inglis staff were a huge help offering to take our overnight bags to our rooms! The reception lady’s changed our rooms so we could have a connecting room because I forgot to inform the booking staff we required an accessible room. We had dinner in the William Inglis restaurant the table was set up ready for us to wheel Bob close to the table. There is plenty of space to move Bob in and out of the restaurant. Thanks again everyone at the The William Inglis.

Due to Covid our trip to Fiji for our anniversary was cancelled so decided to just have a night local that we have not been to before. I am an Accor Platinum member and asked for early check in (only 1 hour) and arrived to find room not ready, okay we will wait in the cafe and have a light lunch only to find the cafe closed so head to the restaurant to find their lunch and dinner menu exactly the same so asked the staff if there was something lighter and told we could order from room service menu but no discount. Meal was bland and overpriced for what was delivered. Reception was going to call us when the room was ready but had to go to them over an hour later and finally got to our room which had been upgraded to find cleaning staff still there but left shortly after. Room was very nice and clean, large with a great view of the racecourse and comfortable. I had booked the restaurant for dinner weeks ago after checking the menu on-line and it looked good, that is when things went downhill. We both ordered BBQ prawns for entree and received TWO prawns on a plate with the head of the prawn bigger than the body and trying to get the meat out of the tail was near impossible, would be fine if you liked eating prawn shell. Main course eye fillet steak and lamb rack both ordered medium and both usually tender cuts of meat, eye fillet arrived well done and the bernaise sauce looked and tasted nothing like it and meat was difficult to cut even with a steak knife. Lamb rack was rare and tough, neither meal came with potato so had ordered a side of ships which were oily and just warm. Could not eat meal and was not charged for it. We then left and got Hungry Jacks which was a big improvement. Will try the restaurant again when thing get a bit more normal, maybe in six months. Breakfast was fair. A good hotel let down by it's kitchen.

Truely a remarkable property with history on the door step. Staff can’t do enough for you from the smallest of things to the strangest of requests. Ethan on the front desk went above and beyond with customer service. Would highly recommend a stay at this hotel.

I travel to Sydney regularly for work, and my preference for accommodation will always be the William Inglis. Why? Because its away from the hustle and bustle of Sydney and yet still central for my work purposes. The staff are lovely and every time I stay , I don't even have to ask for my bamboo pillows- they are already in my room. The rooms are spotless and comfortable, combined with luxury. My only suggestion is the menu could change more frequently, say every 2 or 3 months , while the room service menu could be extended. The meals are beautiful and the breakfast good value. Parking is easy and free. The pool is like a rooftop oasis. A big thankyou to the staff for always making me feel welcome.

The staff were very friendly and accommodating. Room was amazing with great facilities awesome views I highly recommend and Will definitely be back again. Reception went above and beyond for my stay after a long drive I just needed a coffee and to unwind and the receptionist organised that and was in my room before I walked in the door

Stayed in superior suite which was very very large room w large bathroom with bath and walk in shower. Toilet and small handbasin I n separate room. Loved everything about the hotel,especially my grand daughters and I enjoyed the pool.

酒店很新，房間很大，配置大型健身房和頂樓觀景泳池，再加上周邊寧靜環境和充足車位，是一間很不錯的渡假酒店。或者它離悉尼稍遠是它唯一的缺點了！

Booked 2 suites to celebrate daughters birthday a lovely surprise was their for her much appreciated. Suites are wonderful very spacious and the views over the racecourse are great watching the horses doing early morning exercise is nice. Restaurant is very nice for breakfast and dinner very good choices on menu. Friday canopies from 5-6pm are nice but you must ask the bar person to get them included. Pool and it’s top level view is also special. Would have rated the place higher if pool bar ever opened. Our third visit and it hasn’t opened. It’s easy to call and have wine or wine ice bucket delivered to pool and it’s very fast service. It’s also close to Liverpool and there are some really good eating and restaurants in Liverpool and close by. Over all very good.

Really lovely place good food lovely service can’t fault anything will be back the view was lovely to see the horses in the morning. The place smells so nice on arrival was the first thing I noticed. Excellent

Frequent stayers at this property since it opened, our most recent trip was very disappointing. Bouquets (1) Restaurant staff lovely & engaged. (2) Suites are amazing & the peaceful location really lovely. Fun to watch the horses being trained on the track in the morning. Issues Security - On check-in, we ordered pillows before heading out for a few hours. On our return, we found the pillows had been delivered & the suite door had been left ajar! Lots of panic while we went through the room to make sure our belongings were still there! Housekeeping - Room and hallway were not vacuumed throughout our stay. Remnants of floral bouquets strewn around & a plastic straw wrapper which stayed there for 3 days. Bed was made over my hot water bottle! Late check-out – I was asked for $50 for a late checkout which I am entitled to FOC as Accor Platinum member. Eventually resolved, but not a great start. Despite that, housekeeping arrived 1.25 hours prior to check-out time, despite ‘do not disturb’ button being lit. What if we’d been in the shower or otherwise indisposed? Soft drinks & water – Consulted 4 separate staff but was unable to clarify the new rules re ALL/Accor Platinum members having access to “complimentary mini bar soft drinks” & whether that included the water which was in the bar fridge. Mini bar not topped up during our 3-day stay, so the grand total of our “complimentary” consumption was a juice & a Diet Coke. Wow. The usual turn-down service seems to have been cut out, so no joy there either (although front desk gave me waters to take back to the room). I understand the mini bar benefit is new, but it’s important staff know the ‘rules’ & can explain those to guests. Breakfast – We fell off breakfast list for Day 3, for some reason. F&B manager let us in anyway, but that shouldn’t have had to be necessary. General – (1) Awoken by fire alarm went off at 7am on Sunday morning & announcement to stand by for further instructions, which never came. (2) Pool area was a complete shambles by day’s end with empty bottles, glasses & food containers, towels, bathrobes, seat cushions & even slippers scattered around, and overflowing towel basket. Shame on the guests who feel they can be such slobs, but staff should attend to the area to clean up the mess. Sadly, it seems that the usual high standards of this beautiful property have begun to slip. The location, grounds, room & restaurant are all top knotch, but service & knowledge of staff needs fixing.

I have stayed at the William Inglis many times and more for the overall experience and the staff, from the reception some of the standouts are Crystal, Deepak, Zane, Danielle just to name a few.......they make you feel at home which when you spend as many nights away from "home" as I do makes it easier. The restaurant and bar areas, this for me is a standout, the staff as a whole are excellent and is a real credit to the manager of this area. Once again a few standouts are Argen, Kelly, Sandra, there are others but unfortunately I don't have their names......but as a team 10 out of 10. Once again staying at so many different hotels (Accor and others) this ammenity is as good as any and would rate in my top picks and I do recommend it to others. I think the current manager of the F & B area has done a great job building a team which I know is a hard thing to do when you employ obviously a large group. Through our businesses we employ nearly 80 people so I do appreciate what it takes............. I could probably learn something. The odd disappointment is sometimes being put in a room that has a view of the plant shed. My last stay the room was not made up on my last night, this seems a bit average for a facility of this class. Sometimes there is NO water in the room (as per Accor membership). However I do appreciate the occasional upgrades. I do recommend The William Inglis to interstate friends and business associates and this is something I don't normally do for other venues in which I stay.

Always a pleasure to return.. We regularly stay at WI and is always a 6star experience... Truly warm..professional and very friendly.... Rooms extremely comfortable and love their restaurant and room service...wines are rather pricey but it comes with the territory...

What a fabulous hotel, from the front desk staff to the food our stay was amazing, thank you to everyone, we were even put into a room with a view of morning training horse training and it was fascinating Thank You so much we have stayed here twice now and there will be a third, this hotel is everything and more

Great hotel and staff. David the GM was very welcoming. Food fantastic. Rooms were excellent. Incredible attention to detail with all aspects of the hotel. I will be referring people to hotel for sure

Always fantastic to stay at william inglis when out at Warwick farm, it's a great venue with beautiful rooms and a convenient restaurant and bar, a top shelf self contained stop over. A relaxed and friendly environment even in between race days.