悉尼帕拉玛塔美居酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 1,347 评论

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悉尼帕拉玛塔美居酒店 - Image 1
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悉尼帕拉玛塔美居酒店 - Image 4
106 Hassall Street, 2142 悉尼, 澳大利亚

描述

酒店其他优惠

  • 4 个可灵活调整的会议和活动场所

  • 在 M 餐厅和酒吧享用现代澳大利亚美食

  • 无线网络、可收看有线频道的液晶电视、办公区

  • 室外泳池、水疗中心、网球场和露台座位

  • 距离奥林匹克公园 10 分钟路程，距离悉尼中央商务区 40 分钟路程

我们的客房

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酒店位置

悉尼帕拉玛塔美居酒店

106 Hassall Street
2142 悉尼
澳大利亚

GPS:-33.81897, 151.021591

电话
传真 +61 2 8836 1043

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

M 餐厅

M 餐厅提供每日自助早餐和零点晚餐。 提供以海鲜和牛排为主的现代澳洲美食。 在我们的室外露台上享用美味佳肴，享受夏季的夜晚。~

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  1,347 评论

TripAdvisor 评级  4.0/5  1,106 评论

Extremely disapointed.

Tripadvisor 评级 1.0/5

Mick C 经 TripAdvisor 认证的评论

I've stayed in many Hotels around the World & this was the worst Hotel I've stayed at. Overpriced, dirty, run down & in need of desperate rennovations. Aircon stuck on 24degs. Staff were ok but knew they couldn't fix anything. No Engineers on duty. Eventually changed rooms. Still no room phone & TV broken. Extremely disapointed.

Hilarious as a show. No fun to stay. Too far from eat street and dumpy as. My company will be getting told; never again!

Tripadvisor 评级 1.0/5

Hbutter 商务住宿 - 经 TripAdvisor 认证的评论

Perhaps once upon a time it was glossy. Now it’s ‘Faulty Towers’. The coffee machine doesn’t work. One of three lifts functions. There is a constant stream of mini buses dropping Chinese tourists 30 at a time; who all want to get in the lift at the same time.

Dear Guest , Thank you for sharing your feedback. We are truly sorry to hear that you had such a negative experience with us. This is certainly not the level of service we strive to provide. We do few restaurants near the hotel; I am sorry if my team did not communicate you about the nearby restaurant. We’ve already addressed this issue with our team and are taking steps to ensure that our scheduling and customer service are improved moving forward. If you would like to discuss further Please contact myself on 02 88361000 .Thank you for bringing this to our attention. We truly value your feedback and hope to have the chance to serve you better in the future. Sincerely , Sovana Bhattarai Front Office Manager

Room 305 - Below Standard and Over-priced.

Tripadvisor 评级 2.0/5

A272THkevinh 经 TripAdvisor 认证的评论

Room cost us $382 for one night. Motel was rated 4 stars. This room should be barely a 3 star. * There was no telephone in the room. We needed to contact Reception on a number of occasions and had to use the lift. In total, 7 trips down the elevator to have things sorted for our stay. * 3 people were booked for this hotel. Room only contained 2 cups, 2 towels, 2 glasses and 2 spoons. No other crockery or knives/forks. When we went to complain about the shortage, reception gave us the 3rd towel and said that the remaining items would be delivered to the room shortly. Hours later, they never arrived. Another trip to Reception. * Room temperature was stifling and the aircon controls were locked and to be adjusted by the staff - another trip to Reception as there was not telephone in the room. * No bottle opener. We went to reception (again) to obtain one and was told that they only had one for the entire motel and that they would need to accompany us back to the room to take it back after we had used it. When another bottle need to be opened, we had to take it down to Reception. * Room door had paint peeling and scratches across it. * Bathroom had no exhaust fan and the steam caused havoc. The 2nd and 3rd person had to leave the bathroom door open and hope that it did not set off the smoke alarm.

Dear Guest , Thank you for sharing your feedback. We are truly sorry to hear that you had such a negative experience with us. This is certainly not the level of service we strive to provide. We understand how frustrating it must have been to go up and down the lifts and we apologize for the delay. We’ve already addressed this issue with our team and are taking steps to ensure that our scheduling and customer service are improved moving forward. Thank you for bringing this to our attention. We truly value your feedback and hope to have the chance to serve you better in the future. If you would like to discuss further, please contact myself on 02 88361000. Kind Regards Sovana Bhattarai Front Office Manager

Great Location

Tripadvisor 评级 3.0/5

83MarkP83 Couples - 经 TripAdvisor 认证的评论

Very pleasant stay. Great staff. Very good size room. Lovely pool and tenis court is a bonus. Really good location especially if you are going to Olympic Park or Rose Hill Race course. Hotel needs a refurb carpets are looking very sad and walls a new paint job. Our room did not have a chair for the desk top.

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Sovana Bhattarai Front Office Manager

Mercure Parramatta

Tripadvisor 评级 1.0/5

Resort30487201159 经 TripAdvisor 认证的评论

The motel was disgusting, mouldy and dirty and looks nothing like the photos. The photos look like when the motel was first built. The bed was hard like a rock and very uncomfortable. The carpets were filthy and stains all over. Would not stay again and charged a fortune to stay. The motel is very outdated and very old furnishings. Very disappointed with the stay.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I have shared your feedback with our Housekeeping and Engineering team. please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. With the concept of single use plastic, we are not offering any bin bags inside the bins. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02 88361000 if you wish to discuss this matter in further details. Sincerely, Sovana Bhattarai Front Office Manager

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其他网络用户评价我们的酒店

  • 481 评论 8.8/10 位置
  • 1,036 评论 5.8/10 房间
  • 809 评论 7.9/10 服务
  • 20 评论 2.4/10 上网
  • 474 评论 4.5/10 清洁度
  • 252 评论 3.6/10 设施
  • 244 评论 3.9/10 食物
  • 206 评论 5.6/10 早餐

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