悉尼帕拉玛塔美居酒店 4 星

客户意见评级 (ALL 评级) 3.9/5 1,116 评论

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悉尼帕拉玛塔美居酒店 - Image 1
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106 Hassall Street, 2142 悉尼, 澳大利亚

描述

酒店其他优惠

  • 4 个可灵活调整的会议和活动场所

  • 在 M 餐厅和酒吧享用现代澳大利亚美食

  • 无线网络、可收看有线频道的液晶电视、办公区

  • 室外泳池、水疗中心、网球场和露台座位

  • 距离奥林匹克公园 10 分钟路程，距离悉尼中央商务区 40 分钟路程

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酒店位置

悉尼帕拉玛塔美居酒店

106 Hassall Street
2142 悉尼
澳大利亚

GPS:-33.81897, 151.021591

电话
传真 +61 2 8836 1043

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

M 餐厅

M 餐厅提供每日自助早餐和零点晚餐。 提供以海鲜和牛排为主的现代澳洲美食。 在我们的室外露台上享用美味佳肴，享受夏季的夜晚。~

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  1,116 评论

TripAdvisor 评级  3.9/5  1,113 评论

🏈Grand Final Vibes & Great Service!

Tripadvisor 评级 5.0/5

GlendaW30 经 TripAdvisor 认证的评论

First time staying at this property. Staff were friendly and made check-in smooth and welcoming. Location is super convenient, close to the light rail, with parking available onsite. Buffet breakfast was nice. Tennis court and pool onsite too. Loved the fun touch in the lobby with Broncos vs Storm balloons for the NRL Grand Final; fun way to celebrate the season! Comfortable stay with great service all around.

Dear Glenda, Thank you for your fantastic review! We’re delighted to hear that your first stay with us was enjoyable and that our team made you feel welcome from the start. It’s great to know you appreciated our convenient location, onsite parking, buffet breakfast, and leisure facilities. We’re also glad you enjoyed the little Grand Final touches in the lobby. We love activating our lobby for big occasions, Christmas is the current vibe! We look forward to welcoming you back to Mercure Sydney Parramatta for another comfortable stay. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

A nice stay at Parramatta Mercure

Tripadvisor 评级 4.0/5

Chantelle W 家庭住宿 - 经 TripAdvisor 认证的评论

The Mercure in Parramatta is a nice hotel to stay at. The Service is very good with staff being proactive and friendly, particularly the receptionists. The rooms are good, however they are not very sound proof and you can hear the lifts if positioned nearby. The overall hygiene and sanitation is satisfactory. Overall I had nice experience and the mercure is suited well for families as the staff can make up an additional bed from the couch to accommodate.

Dear Chantelle, Thank you for sharing your detailed feedback. We’re pleased to hear you enjoyed our friendly service, especially from our reception team. I appreciate your comments regarding room soundproofing and I know that the room you stayed in is very close to the lift. I am sorry for the impact this had to your stay. It’s great to know you found our hotel suitable for families and that our team could accommodate your needs. We look forward to welcoming you for another pleasant stay. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Bad service

Tripadvisor 评级 2.0/5

SaimaH1904 家庭住宿 - 经 TripAdvisor 认证的评论

Very bad room service experience! We stayed at this property for 5 nights and had to repeatedly request room cleaning every single day. Despite our requests, the rooms were often left uncleaned. To make matters worse, dirty hand gloves were left on our dining table, and the toilets were not cleaned either. The service from the Mercure team was extremely unprofessional and disappointing. When we raised our concerns, the manager simply said, “Maybe the staff were busy,” — which is an unacceptable excuse. We paid a good amount expecting basic cleanliness and hospitality, but the service we received was far below standard. Definitely not what you’d expect from a reputed hotel chain.

Dear SaimaH1904, Thank you for taking the time to share your review. I’m very sorry to hear about your experience, and I assure you it is not at all reflective of the standard we aim to deliver for our guests. Daily housekeeping is a standard offering at our hotel and operates on an opt-out basis, so I was both surprised and disappointed to learn that this service was not provided during your stay. I have shared your feedback with our Executive Housekeeper to investigate and follow up with the team. If you would like to discuss your experience further, please don’t hesitate to contact me directly at the hotel. We hope to have the opportunity to welcome you back in the future for a much-improved stay. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

A great stay

Tripadvisor 评级 5.0/5

jmeh08 Couples - 经 TripAdvisor 认证的评论

We stayed here for three nights and had a wonderful stay. The room was bright, airy, clean, had a great view over the district (we were on the sixth floor), the shower was amazing. The hotel had a good secure car park. The bed was comfortable and all in all it was brilliant

Dear Guest, Thank you for the great review! We are so pleased to know that you had a wonderful stay. Our team is dedicated to providing excellent service, and it’s gratifying to hear that it made a positive impact on your visit. We hope to welcome you again soon!" Kind Regards, Sovana Bhattarai Front Office Manager

In need of renovations

Tripadvisor 评级 3.0/5

OnAir598567 家庭住宿 - 经 TripAdvisor 认证的评论

Booked a family trip over the Australia day long weekend. Checkin process was okay. Got an email to allow online check in, but when I arrived I had to do it all again. Didn’t make much sense sending an email first. Room was basic, very dated, in need of renovations to update and not very clean. Bathroom looks like it needs a good scrub. We had a room booked for 4, but only 2 towels were provided. Staff quickly assisted and gave us some extra towels. The following day we returned after a very long day to find our room had been made up, and all our towels had disappeared.. had to go to reception at midnight to ask for some towels.. good location, easy access to trams and trains, club across the road had amazing food, but would look elsewhere to book again until renovations were done on the rooms.

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其他网络用户评价我们的酒店

  • 501 评论 8.6/10 位置
  • 1,064 评论 5.4/10 房间
  • 760 评论 7.4/10 服务
  • 21 评论 2.7/10 上网
  • 524 评论 3.9/10 清洁度
  • 271 评论 3.4/10 设施
  • 230 评论 6.3/10 早餐
  • 213 评论 3.8/10 食物

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