宜必思快捷卡苏拉利物浦酒店 3 星

客户意见评级 (ALL 评级) 4.0/5 299 评论

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Hume 高速公路 437 号, 格罗夫街拐角处, 2170 卡苏拉, 澳大利亚

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  • 现代化客房经过翻新，适合单人、情侣、家庭和团体住宿

  • 只需 5 分钟即可抵达利物浦的购物、餐饮和娱乐区

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酒店位置

宜必思快捷卡苏拉利物浦酒店

Hume 高速公路 437 号, 格罗夫街拐角处
2170 卡苏拉
澳大利亚

GPS:-33.938878655848264, 150.9125090981253

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传真 +61 2 9822 2244

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ALL 评级  4.0/5  299 评论

TripAdvisor 评级  3.5/5  248 评论

A NIGHT IN THE MOTEL FROM HELL

Tripadvisor 评级 1.0/5

Culture65842644214 经 TripAdvisor 认证的评论

Absolutely the worse experience ever the room was very substandard there where large plaster chips in the wall the TV was damaged with lines running through the screen unable to watch. The fridge was unbalanced and rattled the blind on the window was torn and pulled from the racks the road noise from the Highway was relentless the faulty air conditioner leaving us freezing throughout the night the controller was damaged at the LCD unable to read. The complex parking had numerous homeless people living in their cars. We had a late check in to what appears to be a very unmaintained facility due to emergency housing as there were people in the corridors until early hours coming and going and talking out loud.

So rude they made me cry!

Tripadvisor 评级 1.0/5

Kristen B 经 TripAdvisor 认证的评论

The staff were rude enough to make me cry, and the cleaner aggressively knocked on my door intimidating me because my Mum complained about them not emptying my rooms bins or providing enough toilet paper. Or vacuuming my floors after staying a week and a half...I think it's suffice to say, don't stay here. I was also woken multiple times during the night by a large banging noise and the hallways wreaked of (I believe) marijuana smoke. At first these people were surfacely friendly and then so rude I can't explain. I feel intimidated, hurt and least of all treated with the worst kind of customer service. Cheap stay, don't risk staying here. By the way, watch out for the young, female cleaner with the nose ring, she's NOT nice, to say the least. They would rather see their staff "defended" for not doing their JOB, then to correct them gently and to see change.

Hi Kristen, Thank you for taking the time to share your feedback. I am deeply sorry to hear about your experience and the distress it caused you during your stay with us. Our goal is to provide a welcoming and comfortable environment for all our guests, and it is clear that we fell short in this instance. We take such feedback very seriously, and I want to assure you that we are investigating the issues you mentioned. The behavior you described does not reflect the standards we strive to uphold. Please note that while we acknowledge your concerns, there are certain aspects of your feedback that we are actively reviewing to ensure a fair and accurate understanding. Our team is committed to addressing any lapses in service and making the necessary improvements. Regarding the specific incident with our staff member, I would like to personally apologize for any distress caused. We are taking steps to address this internally to prevent similar situations in the future. Additionally, we are reviewing our housekeeping protocols to ensure all rooms are serviced to our high standards. I would appreciate the opportunity to discuss this matter further and ensure we resolve your concerns. Please contact me directly. Your feedback is invaluable in helping us improve our services. Once again, I apologize for the negative experience you had and hope to have the opportunity to welcome you back in the future to provide a much-improved stay Regards, Mehboob Ali General Manager

Fine if you are happy to take bed bugs home with you!

Tripadvisor 评级 1.0/5

Karen M 经 TripAdvisor 认证的评论

Cheap isn't good and good isn't cheap. Floor was damp the whole time, which was bad enough. Bed was comfortable enough, but ended up with bites all over me. On arriving home, we discovered that we had bought bed bugs home with us from the motel. Never before have I had them, and it has cost us almost $1,000 to treat them, they were everywhere. NEVER AGAIN!!!

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casula. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mehboob Ali General Manager

Dirty room

Tripadvisor 评级 1.0/5

jamell02 经 TripAdvisor 认证的评论

I booked my son and partner in for one night while travelling through. They face timed me to show me the state of the room upon arrival, food stuck on the benches and walls filthy dirty. Then the banging from the nearby rooms. I told them to move motels but no refund as it was a non refundable room. I realise you get what you pay for but you do expect it to be clean at least.

Hi Jamell, We're sorry to hear about your experience. Our team is here to assist, and we encourage guests to communicate any concerns directly at the reception. We're committed to ensuring your satisfaction and would appreciate the opportunity to address your specific concerns Regards, Mehboob Ali General Manager

better customer service and management need training

Tripadvisor 评级 2.0/5

Arnie M 经 TripAdvisor 认证的评论

our room given the keys for had not been cleaned crap and food everywhere. next room only set for 2 people we booked for 3. spoke to administrative team in regards to the noise from rooms next yelling jumping off beds till 2am 1st night.. said they would look into it. 2nd night 3am I am knocking on door to tell them to keep it down trying to sleep. no consideration for anyone.. and management were not fazed by our concerns. we left to go to another hotel that respects all people staying in a facility..

Hi Arniem, Apologies for any unprofessional vibes from our staff. That's not our jam. I'm taking this seriously and having a chat with the team. We're committed to better vibes next time. Thanks for your honesty. Regards, Mehboob Ali General Manager

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其他网络用户评价我们的酒店

  • 192 评论 9.2/10 位置
  • 539 评论 4.8/10 房间
  • 390 评论 8.3/10 服务
  • 15 评论 2.2/10 上网
  • 254 评论 5.1/10 清洁度
  • 118 评论 8.7/10 性价比
  • 112 评论 2.4/10 设施
  • 59 评论 5.8/10 早餐

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