The Retreat Palm Dubai - MGallery by Sofitel 5 gwiazdki
Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 103
hotel certyfikowany ALLSAFE
Blisko centrum Nakheel Mall, parku wodnego Aquaventure i The Pointe
Kompleks wellnessowy all inclusive
Kompleksowe programy i pakiety wellness
Zdrowa żywność i napoje, w tym dania wegańskie i paleo
Codzienne zajęcia wellness i fitness
Palm Jumeirah, The Palm Jumeirah, PO Box 118237
Zjednoczone Emiraty Arabskie
Faks: +971 4 394 4785
DUBAI INTL W 40km / 24,85 mil - Płatne transport
Pozycja GPS:25.139515, 55.142383
Zameldowanie od: - Wymeldowanie do:
The All-Day Dining Restaurant features live cooking stations and a dedicated BBQ station, all offering hearty, healthy meals prepared a la minute with the freshest ingredients. Various theme nights will be offered throughout the week.
'The House of the Palm', the newest addition on the Palm Jumeirah, overlooking the stunning backdrop of beautiful sea views, invites you to savor traditional Arabic cuisine in modern surroundings with the fragrance of the past and the authenticity.
Chapters, the resort's lobby café, is a great place to socialise over a morning coffee or to enjoy the peaceful surroundings and read a book from our library as you enjoy afternoon tea.
Restauracja zaprasza przez cały dzień i oferuje koncerty na żywo, stację oferującą pożywne, zdrowe posiłki z grilla, przygotowywane z najświeższych składników oraz dania z karty. Przez cały tydzień dostępne będą różnego rodzaju wieczory tematyczne.
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hoteluDowiedz się więcej
Not same quality level as other M Gallery of the ACCOR group
Ocena na stronie TripAdvisor 3.0/5
zorglan Rodziny - Opinia zatwierdzona w TripAdvisor
Lot of problem during check-in. no enough beach loungers. Price / Quality of service ratio is really poor. Do not know if it is same issue in other hotel in Dubai. I usually used Accor hotels and never have this issues previously
Dear Zorglan, Thank you for taking the time to tell us about your recent experience at The Retreat Palm Dubai MGallery by Sofitel. I regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. Naturally, it is always a concern when our guests leave the hotel dissatisfied, particularly as we pride ourselves in providing our guests with a high level of customer service and attention to details. It would seem that your experience fell far short of the service standards we aim to provide and assure you that we will try to improve the aspects that you have highlighted because we care about our guests’ satisfaction. We would love to welcome you again in the future to show you that we have improved our services. Yours sincerely, Samir Arora General Manager
Nice property, but fantastic quality service
Ocena na stronie TripAdvisor 5.0/5
890touatic Opinia zatwierdzona w TripAdvisor
This was our family stay at the retreat. Anas and the team at reception were fantastic. We have been upgraded to a suite. Anas catered to every request and need that we had. The breakfast was very good. If you stay there you should try it. Special thanks to Amit from the housekeeping department whose energy was boundless for every demand we had. There is a lot of diversity and quality as well.
Dear 890touatic, Thank you so much for taking the time out to share your valuable feedback and rating us 5 bubbles on TripAdvisor. We are pleased to learn that your stay with us was wonderful. We highly appreciate your kind words about our team especially the services delivered by Anas and Amith. We are thrilled that we were able to exceed your expectations during your stay with us. Once again, thank you so much for choosing The Retreat Palm Dubai MGallery by Sofitel as your destination; it has been an immense pleasure serving you. We eagerly look forward to welcoming you back again soon. Yours sincerely, Samir Arora General Manager
Ocena na stronie TripAdvisor 3.0/5
JohannV_11 Opinia zatwierdzona w TripAdvisor
I am very surprised that Sofitel associates its name to this hotel. Just about everything was bad except the small “beach”. Ugly building, awful staff, terrible food. I could go on. I am a Platinum member and was upgraded. What do other rooms look like? They have an app with services and one of them is wake-up calls. I requested one at 4 in the morning but got none. The staff did not even apologize. Luckily I did not trust them and woke up with my phone.
Dear JohannV_11, Thank you very much for your feedback regarding your recent experience at The Retreat Palm Dubai MGallery by Sofitel. I regret that we could not meet your expectations concerning our facilities and services for which I offer you my sincere apologies. Please kindly rest assured the information has been taken into most serious consideration by the management team with an aim to improve our product and elimination of unfortunate flaws. Thank you for sharing your opinion with us. Nevertheless, we very much hope that nothing will prevent you from visiting us again in the future. We are very much looking forward to the opportunity of welcoming you back to our resort. Yours sincerely, Samir Arora General Manager
Bardzo dobra załoga hotelu
Ocena klientów 5.0/5
Jan Rodziny - Opinie potwierdzone ALL
Przebywaliśmy w tym hotelu kolejny raz co jest dowodem na doskonałość pobytu.
Szanowny Panie B., Dziękujemy za opinie dotyczące pobytu w The Retreat Palm Dubai MGallery by Sofitel. Z przyjemnością przeczytałem, że miałeś z nami pozytywne doświadczenia, którymi podzielę się z moim zespołem. Jestem pewien, że Twoja opinia zachęci ich do dalszej pracy na poziomie usług z jeszcze większym entuzjazmem. Zauważyłem również Twoje komentarze w szczegółowej ankiecie. Pragnę poinformować, że omówiłem Twoje punkty z odpowiednimi menedżerami, aby zapewnić poprawę w tych obszarach. Jeszcze raz dziękujemy za podzielenie się z nami swoim doświadczeniem. Z niecierpliwością czekamy na Twoją kolejną wizytę w naszym hotelu, aby pobyt był lepszy niż poprzedni. Z poważaniem, Samir Arora General Manager
Ocena na stronie TripAdvisor 3.0/5
Abdullah M Rodziny - Opinia zatwierdzona w TripAdvisor
Everything was great, neat rooms with all the facilities. It was almost an amazing stay, except for two things when I was checking in it took so long and the the receptionist (Egyptian) didnt gave us the room although there were available rooms on the higher floors and when I was checking out I was accused of damaging an (Iron) I refused the accusation, yet was told that they do daily checkups and its me who damaged it. I didn't wanted to make a big fuss so I was willing to pay for it due to the unsettling arguments with them; however, the supervisor came and handled things better and told me it's Okay no need to do so and apologized for the inconvenience.
Dear Abdullah M, Thank you for sharing a feedback of your recent stay with us. We regret to read that our guests had some bad experiences and that we did not meet your expectations on this occasion We are truly sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and associates, and we are always looking for ways to improve our customer experiences. We would love the opportunity to better your experience in future. Our Front Office Manager is in contact with you to resolve the concerns at the earliest. We hope to have you back in due time to establish your faith in us and hope you will give us another chance to serve you better. Yours sincerely, Samir Arora General Manager
Najnowsze opinie: 20