The Retreat Palm Dubai - MGallery by Sofitel 5 gwiazdki

Ocena klientów (Ocena ALL) 4.8/5 Liczba opinii: 330

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Palm Jumeirah, The Palm Jumeirah, PO Box 118237, 0 Dubai, Zjednoczone Emiraty Arabskie

Opis

O hotelu

  • Blisko centrum Nakheel Mall, parku wodnego Aquaventure i The Pointe

  • Kompleks wellnessowy all inclusive

  • Kompleksowe programy i pakiety wellness

  • Zdrowa żywność i napoje, w tym dania wegańskie i paleo

  • Codzienne zajęcia wellness i fitness

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Lokalizacja hotelu

The Retreat Palm Dubai - MGallery by Sofitel

Palm Jumeirah, The Palm Jumeirah, PO Box 118237
0 Dubai
Zjednoczone Emiraty Arabskie

Pozycja GPS:25.139515, 55.142383

Telefon
Faks +971 4 394 4785

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.8/5  Liczba opinii: 330

Ocena TripAdvisor  4.5/5  Liczba opinii: 5 006

Great staying

Ocena na stronie TripAdvisor 5.0/5

Paulo L Couples - Opinia zatwierdzona w TripAdvisor

We spent two weeks in The Retreat Palm M Gallery, all was excellent. Thank you to all the staff, they were Very welcoming and very professional. I highly recommend this Hotel to any kind of customer, single, couple or Family you will be delighted. See you soon

Amazing hotel and staff!

Ocena na stronie TripAdvisor 5.0/5

Pioneer48843632047 Opinia zatwierdzona w TripAdvisor

I am writing this review on our last night at this wonderful hotel. The hotel and staff are amazing! Please don't let negative reviews put you off from booking as I was very sceptical in arriving after reading the reviews, but I had nothing to worry about. We have received nothing but kindness and exceptional service from the moment we checked in. We booked on a half board basis, so we have experienced breakfast each morning and we sometimes swapped our dinner allocation to experience the lunch - all have been exceptional quality and the staff are so very friendly and helpful. I experienced the breathwork and yoga class and also the soundbath. On both occasions, I had Vishnu, who is a credit to the hotel. The hotel is spotless and our room was immaculate everytime we returned from the pool/beach each day. We have loved every second of our stay and we will return. Thank you to everyone again at the hotel for making our stay memorable.

Dear Pioneer48843632047, Thank you for taking the time to share your experience at our hotel on TripAdvisor. We are glad that you felt welcomed and well taken care of during your time with us. We are delighted to hear that you enjoyed your stay and that our heartists provided you with exceptional service. Your kind words about the quality of the food, cleanliness and the activities you participated in are truly appreciated. Your feedback is valuable to us and we look forward to welcoming you back for another memorable stay soon. Yours sincerely, Samir Arora General Manager

Avoid this hotel at all costs!

Ocena na stronie TripAdvisor 1.0/5

NothernBelle1982 Opinia zatwierdzona w TripAdvisor

Awful hotel, awful service and awful experience! Had to move room, due to first room having dirty bedding and facing an awful construction sit, this process took a quarter of our stay to get sorted. New room was dirty and despite being advertised as sound proof, the rooms above the pool area aren’t. We were woken every morning from the loud music blaring from the pool area. Then guest relations were basically harassing us, waking us up, calling, WhatsApping, messaging over the next 2 days to get feedback. Do not waste your money. Stay somewhere else and DON’T book via Expedia too! The hotel claims to be 5 star but it is far from it. There are nicer and more professional hotels to stay at.

Dear Northern Belle1982, Thank you for sharing your feedback with us. We are truly sorry about your disappointing experience at The Retreat Palm Dubai MGallery by Sofitel. Your concerns regarding the room change, cleanliness and noise are well noted, and we sincerely apologize for any inconvenience caused during your stay. We are also sorry if our follow-up efforts felt intrusive; our aim is always to ensure guest satisfaction, but it seems we fell short in this instance. We will review these issues internally to ensure improvements are made. Should you consider staying with us again, we would love the opportunity to provide you with the quality service and experience you deserve. Yours sincerely, Samir Arora General Manager

No view, 4 stars at max, not like advertised..

Ocena na stronie TripAdvisor 1.0/5

MarineMarine77 Opinia zatwierdzona w TripAdvisor

So I have PAID extra for “premium” sea view room, and see what I got as compared to what was advertised. I have asked to change, and see another one. Basically half of the premium room views are a scam - half of the view is the wall. Lower floors are on top of the pool and you see nothing either + get all the noise. What a scam.

Dear MarineMarine77, Thank you for taking some time to tell us of your stay experience at The Retreat Palm Dubai MGallery by Sofitel. We sincerely apologize that your stay did not meet your expectations, especially regarding the room view and overall experience. We understand your disappointment and take your comments very seriously. It is disheartening to know that the room view did not match what was advertised and that you faced issues with noise and cleanliness. Your feedback will be shared with our team to ensure we make the necessary improvements. We thank you for bringing this to our attention and hope you will give us another opportunity to provide a stay that better reflects the high standards we strive for. Yours sincerely, Samir Arora General Manager

Amazing Afternoon Tea

Ocena na stronie TripAdvisor 5.0/5

rheezpingol Friends getaway - Opinia zatwierdzona w TripAdvisor

Great ambiance and fooooood is so yummmy. We had a great time. Anita is so lovely and gave us an amazing service. Second time here and for sure will visit the soonest😊 My dear friend enjoyed as well and were planning again the next visit. Ohhhh the all the pastries, sandwiches and macaroons are so yummy. Can’t wait to tastes it again😊

Dear rheezpingol, Thank you so much for sharing your wonderful experience at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to hear that you and your friend enjoyed the afternoon tea, especially the delicious pastries, sandwiches and macarons. We are thrilled that Anita's service made your visit even more special. It is always a pleasure to welcome you back. We look forward to your third visit. Yours sincerely, Samir Arora General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 725 Liczba opinii 8/10 Lokalizacja
  • 1 460 Liczba opinii 8.6/10 Pokój
  • 2 632 Liczba opinii 9.1/10 Obsługa
  • 12 Liczba opinii 3.9/10 Internet
  • 1 009 Liczba opinii 8/10 Jedzenie
  • 770 Liczba opinii 8.6/10 Czystość
  • 642 Liczba opinii 8.8/10 Plaża
  • 480 Liczba opinii 8.7/10 basen

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