Aparthotel Mercure Dubai Barsha Heights

Aparthotel Mercure Dubai Barsha Heights

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 297

hotel certyfikowany ALLSAFE

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Opis

O hotelu

  • Hotel Mercure Dubai Barsha Heights zaprasza do apartamentów przy Sheikh Zayed Road.

  • Dogodnie usytuowany przy centrum handlowym Internet City, Media City i Knowledge Village

  • Hotel znajduje się naprzeciwko stacji metra Dubai Internet City.

  • 408 nowoczesnych apartamentów, oferujących przestronne pomieszczenia o ergonomicznym wystroju.

  • Hotel oferuje 8 sal konferencyjnych, wyżywienie, kawiarnię, bar sportowy i przy basenie.

Lokalizacja hotelu

Aparthotel Mercure Dubai Barsha Heights

Sheikh Zayed Road, Dubai Barsha Heights Area, Po Box 500300
500300 DUBAJ
Zjednoczone Emiraty Arabskie

  • Samolotem

    DUBAI INTERNATIONAL W 30km / 18,64 mil

  • Pociągiem

    DUBAI INTERNET CITY W 0,1km / 0,06 mil

Pozycja GPS:25.101158, 55.173058

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Restauracja
  • Podjazd dla wózków
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne

Nasze pokoje

Opinie naszych gości

Opinie gości dotyczące hotelu
Aparthotel Mercure Dubai Barsha Heights

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 297

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 650

dobra lokalizacja i udany pobyt

Ocena klientów 4.5/5

Krzysztof Rodziny - Opinie potwierdzone ALL

Dobra lokalizacja (blisko Expo 2020), świetny pokój z genialnym widokiem. Czysto, dobry stan hotelu, niewymagający remontu. Smaczne śniadania, choć mogłyby być lepsze. Dość duży ruch w dość dużym hotelu, przez co obsługa mało zindywidualizowana. Z minusów: w łazience bardzo wolno odpływająca woda z prysznica, w efekcie kumulująca się i rozlewająca po łazience. W hotelu bardzo dużo Rosjan, którym brak kultury osobistej.

Szanowna Pani/Szanowny Panie, Jesteśmy bardzo wdzięczni za Pani/ Pana komentarze dotyczące pobytu w Mercure Dubai Barsha Heights Hotel Suites. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Panią / Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana / przekonany, że Pani/Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pani/Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Sincerely, Shahi Soodin Assistant Front Office Manager

My complaints :

Ocena na stronie TripAdvisor 2.0/5

yckim2021 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

1) there's no service at all at the coffeeshop for breakfast. I waited for more than 10 minutes to be attended and get a table. Nothing was on the table including cutlery. Table was not cleaned well. I have to do everything by myself, bringing coffee, cutlery, tissues, etc. 2) laundry was not delivered on time. I should have to call them to deliver and waited for a long time. Laundry request form was not refilled after it is used. 3) I have to extend the stay by one day and requested an extension but the checking counter staff said the rooms are fully booked. I met the duty manager to hear I have to leave the hotel. After my repeated request he agreed to extend my stay one more night with hotel's regular rate, which is almost two times more expensive than the corporate rate my company has with the hotel. I have to agree and pay extra. The duty nanager' attitude to me was so arrogant which I've never experienced in the last 43 years of my trip.

Dear yckim2021, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Salem Front Office Manager

Very bad! Terrible housekeeping!

Ocena na stronie TripAdvisor 1.0/5

Ani16039 Couples - Opinia zatwierdzona w TripAdvisor

At the first nights, they didn't have a kingsize bed and balcony (although we paid extra for it!). We had to switch rooms 3 times!!! Then the housekeeping was terrible. There was dust and hairs everywhere. We said it time after time that they should clean properly. They didn't do it! The phone wasnt working correctly, the refrigerator smelled bad, the floor had spots and stains and there were not enough towels and soap! If we asked the reception, they would bring towels or soap in 30 minutes to our room. That is too long! The housekeeping should properly clean and vacuum and fill soap and put enough towels! Overall a very bad experience, the name is great but never again. Don't book here

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future since you are planning to extend your stay with us which's a pleasure. Sincerely, Mohamed Salem Front Office Manager

Frustrating and disappointing experience

Ocena na stronie TripAdvisor 1.0/5

janie_hr Opinia zatwierdzona w TripAdvisor

Stayed for 6 nights Pros: 1. Metro is in front of the hotel. 2. Room is spacious and nice view Cons: 1. Breakfast was limited if you're non-vegetarian. This is disappointing, I decided to book this hotel because many reviews said breakfast was great. 2. Guest services and housekeeping need to improve. It was so hard to get something you requested. - There was no slippers in my room. I had to request it and they didn't provide after 2-3 hours until I called them again. They came a few hours later after my 2nd call. That was 4-6 hours to get my slippers!!! - Same experience when I requested a bottle of water. Took half day and 2 calls to get it. - Housekeeping didn't provide amenities e.g. cutton buds, shower cap during my stay. It was only my first day I got those amenities. 3. Wifi was very poor. I tested with speedtest.net, the speed was around 1-2 mbps during my entire stay. 4. Check in and check out process were terrible. The queue was so long. They had a priority counter but no one was there. This was not my expectation as an Accor Platinum member. 5. The most frustrating and disappointing thing is my Accor reward points haven't been posted to my account until now. Never have any issue with my reward points staying at other Accor hotels EXCEPT this one. I've emailed the hotel regarding my missing points, no one replies at all. It is obviously this hotel is reluctant to provide services and benefits to Accor members. 6. Same for my deposit, haven't received the refund although I have emailed them along with my missing points issues. All in all, this is the most disappointing experience from Accors hotel. I will never come back.

Dear Janie_hr, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future since you are planning to extend your stay with us which's a pleasure. Sincerely, Mohamed Salem Front Office Manager

Everything is Perfect

Ocena na stronie TripAdvisor 5.0/5

748emel Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

As always, everything is perfect and everyone is helping, the front desk team especially Mr.Mostafa and all the staff of the front desk making sure that everything is in order to make my stay comfortable,Mr. Okon and all the concierge team always make sure that anything needed to be sorted out Once again, all the staff and each member in the hotel is making sure to make the stay feel at home I am looking forward for my next visit Thanks for everyone in the hotel for making my stays always comfortable

Dear 748emel Thank you for your kind words. I am very proud of all of our staff members, who take it upon themselves day in and day out, to provide that quality customer service that our guests Deserve and expect. I appreciate that you would take the time to let other travelers know that We are determined continue to provide the type of service that you have noted Our commitment is to provide a quality experience to every guest, every time. Best regards, Reham Mohamed Duty Manager

good

Ocena na stronie TripAdvisor 3.0/5

abedrabom Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

good and nice hotel, very close to emirate mall and shopping mall, price not acceptable , tax for emirate maybe the reason, i will book again next year for me and my friends , i already inform my friends about the hotel

Dear Abedrabom We would like to thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us. We are delighted to learn that you had a truly enjoyable experience and our products and services were to your expectations. Your words of praise have been shared with our team, as we are constantly seeking out all possible ways to maintain and continually improve on how to deliver optimum satisfaction. It has been a real pleasure to look after you and we most certainly look forward to welcoming you back soon. Sincerely, Paras Bhasin Asst. Front Office Manager

Najnowsze opinie: 20

Partner: TripAdvisor

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